Liverpool North, Liverpool, L12
4.9/5, 555 reviews
95% recommended
96% sales valuation accuracy
99% sales fee satisfaction
92% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

Looking to buy, sell, rent or let in Liverpool?Then look no further, we are Liverpool’s Proper Property People!As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive ... show more Looking to buy, sell, rent or let in Liverpool?

Then look no further, we are Liverpool’s Proper Property People!

As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowledge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton, Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you.

Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can't sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen's Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.
Northwood - Visit Our Website

Opening Hours
Address

Northwood
15 - 17 West Derby Village
Liverpool
Merseyside
L12 5HJ
0151 256 1035

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £58,000 £9,800,000
Lettings 92% 97% £295 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
120 4 184 13 101 3 73 1 51 5
Areas covered
  • L4
  • Liverpool
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NALS TPOS DPS SAGEagent Move With Us
Latest Properties
Images & Videos

“I have been house hunting for around 2 years now and ......”

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Nov 25,2015
Minithumbup
By: 'Aimee'
Nov 25,2015
1 people found
this helpful
I have been house hunting for around 2 years now and both me and my partner were very disappointed with the service received from previous estate agents before we came to Northwood. Emma was very polite and extremely helpful when it came to finding the right ...
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“I'm looking for rent a house in Liverpool but my ......”

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Nov 18,2015
Minithumbup
By: 'Laura'
Nov 18,2015
0 people found
this helpful
I'm looking for rent a house in Liverpool but my main problem is I've got a dog and I never recieve help from another lettings offices, only, no, we don't have any house where you can have your pet. And this answer was all. She ...
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“I have worked with these agents for a number of ......”

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Nov 18,2015
Minithumbup
Ruth
By: 'Paul'
Nov 18,2015
1 people found
this helpful
I have worked with these agents for a number of years now and found them to be very professional. I would highly recommend....
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“cheryel was fast and effiecent in letting my property so ......”

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Nov 06,2015
Minithumbup
By: 'tom'
Nov 06,2015
1 people found
this helpful
cheryel was fast and effiecent in letting my property so far it has all gone very smooth and i have only been letting it 1 month but if it continues like it is being managed by cheryel then i would reccommend her to any landlord...
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“Inspected the property. Very pleased the inspection. Fran was very ......”

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Oct 18,2015
Minithumbup
Fran
By: 'Terence'
Oct 18,2015
0 people found
this helpful
Inspected the property. Very pleased the inspection. Fran was very thorough and happy with the cleanliness of the property. Fran was very pleasant during the inspection and a pleasure to deal with....
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“It was my first time using Northwood The customer service ......”

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Sep 28,2015
Minithumbup
By: 'Victoria'
Sep 28,2015
0 people found
this helpful
It was my first time using Northwood The customer service was very good All staff very professional friendly and helpful I would definitely recommend to others....
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“Our first house inspection today (renewing lease) Fran was great, ......”

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Sep 11,2015
Minithumbup
Fran
By: 'Jan'
Sep 11,2015
1 people found
this helpful
Our first house inspection today (renewing lease) Fran was great, took note of all my concerns and is very helpful, always enjoy seeing her. Our whole experience with Fran and the others at Northwood (West Derby) from signing the lease to now has always been ...
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Comment on agent fees
Set up fees were not too bad. Not a fan of paying a fee to carry on a lease but Northwood Fees where much better than other agents, so we can live with it.
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“Peter, Julie and all the staff in West Derby are ......”

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Sep 01,2015
Minithumbup
By: 'Emma'
Sep 01,2015
2 people found
this helpful
Peter, Julie and all the staff in West Derby are very professional. They look after my rental property and the service is great. I would definitely recommend them...
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“I placed my property with Northwood because I live abroad ......”

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Sep 01,2015
Minithumbup
By: 'Liam'
Sep 01,2015
2 people found
this helpful
I placed my property with Northwood because I live abroad and could not manage the property myself. They have taken care of everything for me, it really has been a stress free experience. Would Recommended...
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“I moved my portfolio to Northwood Liverpool Letting Agents when ......”

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Aug 31,2015
Minithumbup
By: 'F'
Aug 31,2015
1 people found
this helpful
I moved my portfolio to Northwood Liverpool Letting Agents when they first opened because I was unhappy with the service I received from my previous agent. Peter and the team have managed my properties in a highly efficient, professional but friendly manner. I have no ...
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“Excellent advice provision and professionalism on property search and property ......”

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Aug 31,2015
Minithumbup
By: 'Niko'
Aug 31,2015
0 people found
this helpful
Excellent advice provision and professionalism on property search and property Management. Honest and human approach, definitely the kind of business you need to rely on....
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“Renting a property from Northwood and dealing with Julie and ......”

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Aug 31,2015
Minithumbup
Ruth
By: 'Keelie'
Aug 31,2015
0 people found
this helpful
Renting a property from Northwood and dealing with Julie and Ruth was a pleasant experience, both are very professional and helped every step of the way. I highly recommend....
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“I've known Peter and Julie at Northwood for 10 years and ......”

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Aug 31,2015
Minithumbup
By: 'PC'
Aug 31,2015
0 people found
this helpful
I've known Peter and Julie at Northwood for 10 years and have always found them to be the utmost professionals. I would definitely recommend them....
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“I have three properties with Northwood. The service is first ......”

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Aug 31,2015
Minithumbup
By: 'Andy'
Aug 31,2015
0 people found
this helpful
I have three properties with Northwood. The service is first rate and their guaranteed rent scheme is perfect for landlords who want a no risk approach....
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“Very proactive, courteous and thorough would highly recommend...”

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Aug 31,2015
Minithumbup
By: 'tony'
Aug 31,2015
1 people found
this helpful
Very proactive, courteous and thorough would highly recommend...
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“Joanne was great! She was professional but approachable at the ......”

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Aug 30,2015
Minithumbup
Joanne
By: 'Eleanor'
Aug 30,2015
0 people found
this helpful
Joanne was great! She was professional but approachable at the same time which really put me at ease and gave me confidence in knowing I was getting an excellent service. I've since recommended her to a friend who received the same level of service from ...
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“I have known Peter at Northwood for many years and ......”

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Aug 30,2015
Minithumbup
By: 'Darren'
Aug 30,2015
0 people found
this helpful
I have known Peter at Northwood for many years and always found him to be very helpful, professional and knowledgeable. He and his team offer excellent service levels. I would thoroughly recommend them....
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“Northwood have gone out of their way to make me ......”

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Aug 28,2015
Minithumbup
Ruth
Mark
By: 'S'
Aug 28,2015
0 people found
this helpful
Northwood have gone out of their way to make me feel at ease about renting my property out again after a bad experience with a previous tenant. I would recommend the guaranteed rent service to any of my friends....
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“The Service revieved from the whole Northwood team from advice ......”

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Aug 28,2015
Minithumbup
Mark
By: 'Paul'
Aug 28,2015
0 people found
this helpful
The Service revieved from the whole Northwood team from advice through to management of our property has been efficient and professional. We would definitely recommend Northwood to potential landlords....
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“I have been dealing with Northwood in West Derby and ......”

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Aug 28,2015
Minithumbup
By: 'Simon'
Aug 28,2015
1 people found
this helpful
I have been dealing with Northwood in West Derby and Allerton since April 2011 and have always found them to be honest, reliable and efficient. Telephone calls are always answered promptly and calls are returned where needed. They do genuinely want to get the job done ...
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“We have worked with Northwood for neatly 10 years and have ......”

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Aug 28,2015
Minithumbup
By: 'MW'
Aug 28,2015
1 people found
this helpful
We have worked with Northwood for neatly 10 years and have found them very professional in every aspect if their business...
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“I will definitely be recommending Northwood to all my family ......”

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Aug 28,2015
Minithumbup
By: 'McKenna'
Aug 28,2015
1 people found
this helpful
I will definitely be recommending Northwood to all my family and friends. Emma was really helpful and kept me up to date throughout the whole process. Would like to thank everyone at Northwood for making our move stress free....
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“When we arrived at the property the agent, Emma, was ......”

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Aug 28,2015
Minithumbup
By: 'Sam'
Aug 28,2015
1 people found
this helpful
When we arrived at the property the agent, Emma, was very friendly and welcoming. She showed me around the property and let me look round at my own pace. She was attentive to my needs and very knowledgeable, as she answered all my questions fully. ...
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“Layla was very helpful and professional in my dealings with ......”

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Aug 28,2015
Minithumbup
By: 'Liam'
Aug 28,2015
1 people found
this helpful
Layla was very helpful and professional in my dealings with her and I would highly recommend her and her team....
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“I went to view a property with Northwood and within ......”

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Aug 28,2015
Minithumbup
Mark
By: 'Julie'
Aug 28,2015
1 people found
this helpful
I went to view a property with Northwood and within days of placing my application I was accepted. I had never rented before and the service I received was terrific. They made the whole process so easy and i would recommend them to anyone....
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“I turned up for my viewing at Pilgrim Street and ......”

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Aug 28,2015
Minithumbup
Fran
By: 'Gerard'
Aug 28,2015
1 people found
this helpful
I turned up for my viewing at Pilgrim Street and the agent Fran was waiting for me, she was very attentive and explained all aspects of the process from the application to fees and what was required from me, she was very friendly and approachable ...
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N/A
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“I have used Northwood for a few years and have ......”

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Aug 28,2015
Minithumbup
Ruth
Mark
By: 'Sarah'
Aug 28,2015
1 people found
this helpful
I have used Northwood for a few years and have always been happy with the service provided. All staff have sways been very helpful....
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“Excellent customer service and always greeted with a smile. Layla ......”

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Aug 28,2015
Minithumbup
By: 'Sandra'
Aug 28,2015
0 people found
this helpful
Excellent customer service and always greeted with a smile. Layla made the whole process of renting a property as easy and stress-free as possible. Very efficient and dealt with problems in a timely manner. Would definitely recommend Layla and Northwood for renting a property....
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“Emma made our experience with the company much more time ......”

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Aug 28,2015
Minithumbup
By: 'Kmc16'
Aug 28,2015
0 people found
this helpful
Emma made our experience with the company much more time efficient. She is a valued member of staff and if I was to move property again I would be sure to use Northwood again in the hope of having Emma assist me with any queries ...
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“Northwood appointed me to carry out maintenance on a number ......”

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Aug 28,2015
Minithumbup
Mark
By: 'Stan'
Aug 28,2015
0 people found
this helpful
Northwood appointed me to carry out maintenance on a number of jobs, they were very easy to deal with and they are very proffesional....
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Staff picture Joanne
(135)
Staff picture Ruth
(84)
Staff picture Mark
(32)
Staff picture Rhea
(23)
Staff picture Fran
(22)
Staff picture Christine
(13)
Staff picture Morgan
Staff picture Alisha
Staff picture Evie
No image available Ed

Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood, Liverpool L12 5HJ



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Northwood

Branch - Liverpool North, Liverpool, L12