Liverpool North, Liverpool, L12
4.9/5, 555 reviews
95% recommended
96% sales valuation accuracy
99% sales fee satisfaction
92% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

Looking to buy, sell, rent or let in Liverpool?Then look no further, we are Liverpool’s Proper Property People!As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive ... show more Looking to buy, sell, rent or let in Liverpool?

Then look no further, we are Liverpool’s Proper Property People!

As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowledge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton, Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you.

Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can't sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen's Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.
Northwood - Visit Our Website

Opening Hours
Address

Northwood
15 - 17 West Derby Village
Liverpool
Merseyside
L12 5HJ
0151 256 1035

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £58,000 £9,800,000
Lettings 92% 97% £295 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
120 4 184 13 101 3 73 1 51 5
Areas covered
  • L4
  • Liverpool
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NALS TPOS DPS SAGEagent Move With Us
Latest Properties
Images & Videos

“Hi, I have been with Northwood for many years.I ......”

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Feb 21,2018
Minithumbup
By: 'Mr'
Feb 21,2018
1 people found
this helpful
Hi, I have been with Northwood for many years.I have always had a good service with them from day one. Hopefully this will continue successfully. Best wishes for the future. Mr Russell....
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Comment on agent fees
Very reasonable.
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By: Maria strong
Feb 28, 2018
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Ellie-may is s delightful young lady who always sounds happy and sincere she never forgets your name . I have every confidence that she will find me my next home . ...

“Big thanks to Ellie Ealey and colleagues for a really ......”

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Feb 20,2018
Minithumbup
By: 'Big'
Feb 20,2018
0 people found
this helpful
Big thanks to Ellie Ealey and colleagues for a really friendly and professional service sorting our corporate mortgage. We set Ellie a very tight deadline and the service we received exceeded our expectations. She responded to our detailed questions really quickly and helped us throughout ...
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Comment on agent fees
Good
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“Ellie-May has been very friendly and helpful during the process ......”

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Feb 16,2018
Minithumbup
Mark
By: 'Renee'
Feb 16,2018
0 people found
this helpful
Ellie-May has been very friendly and helpful during the process of purchasing a property with them. She has been professional in her dealings with us. Thank you....
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Comment on agent fees
We have only dealt with them in relation to a purchase so there have not been any Agent's fees.
Was this helpful? Yes

“Can't remember the name of the male staff member I ......”

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Feb 15,2018
Minithumbdown
By: 'Disappointed'
Feb 15,2018
0 people found
this helpful
Can't remember the name of the male staff member I spoke to. Very friendly when I spoke to him on Friday 9 Feb. Wasn't able to answer my query and promised to call me back on Monday 12th. Still waiting!...
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“I recently applied to rent a 3 bedroom property through Northwood. ......”

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Feb 12,2018
Minithumbup
By: 'Kirsty'
Feb 12,2018
0 people found
this helpful
I recently applied to rent a 3 bedroom property through Northwood. Ellie was extremely helpful and quick to deal with everything. She kept me informed of the progress with my application and I was accepted for the property within 4 days. I would definitely recommend Northwood....
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“Used this company for over 10 years. Made my life so ......”

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Feb 09,2018
Minithumbup
By: 'Andy'
Feb 09,2018
0 people found
this helpful
Used this company for over 10 years. Made my life so simple. Any landlord looking for an easy life Northwood take care of everything....
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Comment on agent fees
Good
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“I have been renting out my house through Northwood since ......”

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Feb 07,2018
Minithumbup
By: 'Sarah'
Feb 07,2018
0 people found
this helpful
I have been renting out my house through Northwood since January 2018 and the service I have received so far has been brilliant. It's my first time renting out a property and initially I was nervous about which estate agent to choose. Rachel Yeo has been ...
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Comment on agent fees
I think the agents fees match up to the service received.
Was this helpful? Yes

“As a landlord living a long distance from my properties ......”

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Feb 01,2018
Minithumbup
By: 'Michael'
Feb 01,2018
0 people found
this helpful
As a landlord living a long distance from my properties there are sometimes many things to deal with when securing new tenants and Ellie was incredibly helpful in many ways, nothing seemed to much trouble - thank you Ellie....
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“I was messaging to Northwood office several times and Rachel ......”

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Jan 23,2018
Minithumbup
By: 'Aidyn'
Jan 23,2018
0 people found
this helpful
I was messaging to Northwood office several times and Rachel was replying very quickly. Excellent support, very friendly and helpful. I really appreciate her work....
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“As a tenant, and Northwood in their capacity as agent, ......”

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Jan 23,2018
Minithumbup
Mark
Fran
By: 'Jonathan'
Jan 23,2018
0 people found
this helpful
As a tenant, and Northwood in their capacity as agent, I have found all dealings with them to be professional and efficient. Recent contract changes led by Mark Nesbit, and co-ordination of repair work following a slow leak led by Fran Burke were handled quickly ...
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Comment on agent fees
Market rate
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“My first solo property was through Northwood. Whilst the property ......”

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Jan 23,2018
Minithumbup
Fran
By: 'JM'
Jan 23,2018
0 people found
this helpful
My first solo property was through Northwood. Whilst the property itself was questionable and needs some attention, the overall experience was enjoyable. Fran was great on a personal and professional level and Ellie-May was always there to help with any queries or complaints....
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“The most professional estate agents in west derby in my ......”

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Jan 21,2018
Minithumbup
Joanne
By: 'jt'
Jan 21,2018
0 people found
this helpful
The most professional estate agents in west derby in my experience, particular thanks to jo ,a credit to her profession...
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Comment on agent fees
fees on a par with other agents
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“I have recently purchased a property through Northwood in West ......”

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Jan 18,2018
Minithumbup
By: 'P'
Jan 18,2018
0 people found
this helpful
I have recently purchased a property through Northwood in West Derby, I have dealt with Kathy Gowland from start to finish and she is a credit to the business she kept me informed all the way through the sale and went out her way to ...
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“I have just recently rented my property out through Northwood ......”

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Jan 18,2018
Minithumbup
Joanne
By: 'Lynsey'
Jan 18,2018
0 people found
this helpful
I have just recently rented my property out through Northwood in West Derby. Joanne came out to visit me back in October and explained how their guranteed rent scheme worked. Its gives me peace of mind knowing that the property will be looked after by ...
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“As an Electrical Contractor I carry out Electrical maintenance for ......”

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Jan 18,2018
Minithumbup
By: 'Colin'
Jan 18,2018
0 people found
this helpful
As an Electrical Contractor I carry out Electrical maintenance for many Property Maintenance and Management Companies. I have found Northwood Properties to be a very reputable company. Maintenance manager Ellie Ealey is very organized and efficient she gets the balance right between managing tenants and ...
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Comment on agent fees
Na
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“Northwood Estates Agents made selling my house an easy process ......”

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Jan 18,2018
Minithumbup
Ruth
Joanne
By: 'Annmarie'
Jan 18,2018
0 people found
this helpful
Northwood Estates Agents made selling my house an easy process and stress- free, from the house being valued by Joanne Smith through to all the staff in the office to change in contracts. I`ve had a good experience with staff and I would gladly ...
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Comment on agent fees
their fees are reasonable
Was this helpful? Yes

“So I contacted Northwood as a prospective landlord seeing as ......”

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Jan 17,2018
Minithumbup
By: 'David'
Jan 17,2018
2 people found
this helpful
So I contacted Northwood as a prospective landlord seeing as they are local and an ever popular agent in my area... After submitting an online query via their contact form, the team were quickly in touch to understand my needs and see if they could ...
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“I have dealt with Ellie and Mark for requests and ......”

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Jan 17,2018
Minithumbup
Mark
By: 'Lisa'
Jan 17,2018
0 people found
this helpful
I have dealt with Ellie and Mark for requests and enquires over the last few months whilst the agency let's my property to a tennant and both have been very good at getting information back to me promptly and efficiently. I have used the company ...
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Comment on agent fees
At the moment I would say they are reasonable.
Was this helpful? Yes

“I have been viewing houses with Joanne recently and it ......”

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Jan 16,2018
Minithumbup
Joanne
By: 'Bethen'
Jan 16,2018
0 people found
this helpful
I have been viewing houses with Joanne recently and it was refreshing having viewed quite a few with other agents how informative and knowledgeable Joanne was about each property I viewed. I have now completed on a property with Nothwood and the service I received ...
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Comment on agent fees
N/a
Was this helpful? Yes

“I have found this agent amazing, keep you up to ......”

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Jan 16,2018
Minithumbup
By: 'Tina'
Jan 16,2018
0 people found
this helpful
I have found this agent amazing, keep you up to date on a regular basis. Ellie-may is fab! Christina Beckwith...
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“Dealt with Northwood on a recent letting. I have found ......”

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Jan 15,2018
Minithumbup
By: 'Lin'
Jan 15,2018
0 people found
this helpful
Dealt with Northwood on a recent letting. I have found them to be very helpful (especially Ellie Ealey and Ellie May) when dealing with references and employer refs! Ellie Ealey has kept in touch to ensure everything going ok for me (much appreciated!) So far ...
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Comment on agent fees
Average
Was this helpful? Yes

“Ruth is always quick to communicate any issues or news ......”

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Jan 13,2018
Minithumbup
Ruth
Mark
By: 'Victoria'
Jan 13,2018
0 people found
this helpful
Ruth is always quick to communicate any issues or news and replies to me emails very quickly. She was my main point of contact when I set up my agreement initially and made the process easy for me. I have a couple of transaction issues ...
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“Just like to thank Ellie Ealey for making my recent ......”

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Jan 13,2018
Minithumbup
By: 'TF'
Jan 13,2018
0 people found
this helpful
Just like to thank Ellie Ealey for making my recent move so easy, very professional lady who couldn't do enough to help me out, great communication from the outset, a pleasure to deal with from start to finish. Thanks Ellie...
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“It has been a pleasure working with Ellie Ealey. Always ......”

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Oct 24,2017
Minithumbup
By: 'Nancy'
Oct 24,2017
0 people found
this helpful
It has been a pleasure working with Ellie Ealey. Always replies fast, always communicates the issues and keeps me posted. I have peace of mind working with this lady to 5 star from me....
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Comment on agent fees
Great - get moneys worth & peace of mind.
Was this helpful? Yes

“Good communication an responded well to any problems did not ......”

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Aug 04,2017
Minithumbup
Joanne
By: 'Robert'
Aug 04,2017
0 people found
this helpful
Good communication an responded well to any problems did not have to worry about items being delt with very good...
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Comment on agent fees
Good
Was this helpful? Yes

“Joanne is professional and caring, with great knowledge of the ......”

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Aug 04,2017
Minithumbup
Joanne
By: 'Alex'
Aug 04,2017
0 people found
this helpful
Joanne is professional and caring, with great knowledge of the business. She was very positive and enthusiastic about my house and made me feel secure in the knowledge that she would give the selling process her utmost attention....
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Comment on agent fees
good value compared with other agents.
Was this helpful? Yes

“All the staff at the west Derby branch are really ......”

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Aug 04,2017
Minithumbup
By: 'Russmaster'
Aug 04,2017
0 people found
this helpful
All the staff at the west Derby branch are really professional and particular to detail. I would highly recommend. Great team....
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Comment on agent fees
Good
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“Had multiple problems with property rented from this company - ......”

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Jul 21,2017
Minithumbdown
By: 'Angie'
Jul 21,2017
1 people found
this helpful
Had multiple problems with property rented from this company - not one dealt with in a timely manor or without excessive prompting. Emails and phone calls not responded to. One problem was a broken extractor fan - they replaced the wrong one - instruction to ...
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Was this helpful? Yes
By: Peter Bellamy
Jul 24, 2017
View all comments (1)
Angie, thank you for your comments. We take tremendous pride in the service that we deliver and I am sorry you have found cause for complaint. Regarding the extractor fan, this was an error made by our contractor despite being given a clear instruction on his works order. The WC flush was reported on the 4th Jan and repaired on the 17th Jan. This was not an urgent repair and unfortunately after the Christmas closure our contractors do have to deal with a backlog of repairs, particularly failed h ...

“I have recently sold my house in west derby, and ......”

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May 09,2017
Minithumbup
Joanne
Ruth
By: 'Elizabeth'
May 09,2017
0 people found
this helpful
I have recently sold my house in west derby, and just wanted to thank the staff Joanne Ruth and Emma for all there help, they kept me regularly informed with the property sale which me and my husband were very happy with quickly and very ...
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Comment on agent fees
I was satisfied the sale went through nice and quickly.
Was this helpful? Yes

“All Northwood staff have been fantastic to me. My property ......”

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Apr 26,2017
Minithumbup
Mark
By: 'AMM'
Apr 26,2017
0 people found
this helpful
All Northwood staff have been fantastic to me. My property has been rented by them and they are now selling it for me too. I was torn with the individual reviews as it's a bit unfair. Please don't overlook the 'back office' staff as they ...
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Staff picture Joanne
(135)
Staff picture Ruth
(84)
Staff picture Mark
(32)
Staff picture Rhea
(23)
Staff picture Fran
(22)
Staff picture Christine
(13)
Staff picture Morgan
Staff picture Alisha
Staff picture Evie
No image available Ed

Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood, Liverpool L12 5HJ



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Northwood

Branch - Liverpool North, Liverpool, L12