Liverpool North, Liverpool, L12
4.9/5, 555 reviews
95% recommended
96% sales valuation accuracy
99% sales fee satisfaction
92% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

Looking to buy, sell, rent or let in Liverpool?Then look no further, we are Liverpool’s Proper Property People!As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive ... show more Looking to buy, sell, rent or let in Liverpool?

Then look no further, we are Liverpool’s Proper Property People!

As a leading Liverpool estate agent, we're a professional team of local, friendly experts who are passionate about property. Being based in West Derby our sales team have an extensive knowledge of this area and the surrounding areas of Aintree, Fazakerley, Walton, Croxteth, Norris Green, Stockbridge Village, Kirkby, Clubmoor, Stoneycroft, Old Swan, Knotty Ash, Bowring Park, Huyton, Roby and Prescot. Our team is genuinely committed to guiding you through the process of buying and selling a propery, so no matter what your situation our team in West Derby will be happy to help you.

Our lettings property professionals provide a full range of services to met the needs of all landlords who decide to let their property for many different reasons, including homeowners looking to rent out their property, sellers who can't sell and need to move (accidental landlord) or an investment landlord. We offer a full range of property management and lettings schemes but we are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. As lettings experts we cover the whole of Liverpool including sought after city centre districts such as Princes Dock, Commercial, Central, Ropewalks, Queen's Dock and Riverside. We also cover the ever popular suburbs in the south of the city, including Princes Park, Sefton Park, Childwall, Aigburth, Mossley Hill, Allerton, Woolton, Garston, Grassendale, Hunts Cross and Halewood. With vast experience and knowledge of the whole of Liverpool property market, you can be assured that the service you receive is unparalleled.
Northwood - Visit Our Website

Opening Hours
Address

Northwood
15 - 17 West Derby Village
Liverpool
Merseyside
L12 5HJ
0151 256 1035

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £58,000 £9,800,000
Lettings 92% 97% £295 £6,224
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
120 4 184 13 101 3 73 1 51 5
Areas covered
  • L4
  • Liverpool
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NALS TPOS DPS SAGEagent Move With Us
Latest Properties
Images & Videos

“Rachel's a star...”

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Apr 15,2019
Minithumbup
By: 'Sue'
Apr 15,2019
0 people found
this helpful
As a landlord I really appreciate Rachel's professional communication regarding any issues with my property. I am confident with her explanation and her advice or suggestions to resolve the issue which benefits the tenants quickly. Rachel always contacts me immediately to inform me about any ...
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Comment on agent fees
Good
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By: Peter Bellamy
May 01, 2019
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Sue, Thanks for your review, it's great to hear that Rachel is providing such a good service. ...

“Excellent...”

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Mar 29,2019
Minithumbup
By: 'Steph'
Mar 29,2019
0 people found
this helpful
Thank you to Northwood especially Ellie-May for helping me with my search! If you're looking to rent or buy I would recommend speaking to the girls at Northwood...
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By: Peter Bellamy
May 01, 2019
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Steph, Thanks for your review. I'm pleased Ellie and the girls were able to help. ...

“Great service...”

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Mar 29,2019
Minithumbup
By: 'Natalie'
Mar 29,2019
0 people found
this helpful
The service received was absolutely brilliant I dealt with a young girl Ellie an she couldn't of done more for me. She is a real asset to the business....
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By: Peter Bellamy
May 01, 2019
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Natalie, Thanks for your positive review. ...

“Amazing...”

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Mar 29,2019
Minithumbup
By: 'LH'
Mar 29,2019
0 people found
this helpful
Fantastic customer service from Ellie-May! Would definitely recommend to any other new landlord looking for a great letting agent....
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By: Peter Bellamy
May 01, 2019
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Thanks for your positive review, it's much appreciated. ...

“Great staff...”

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Mar 28,2019
Minithumbup
By: 'Jodie'
Mar 28,2019
0 people found
this helpful
I have been with Northwood for nearly a year now and Rachel has been my main point of contact, always sorted any issues promptly and always an instant response to my emails. I find rachel and extremely good help and great estate agent. Very happy ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Peter Bellamy
May 01, 2019
View all comments (1)
Jodie, Thanks for your review. I'm really pleased Rachel is providing you with a good service. ...

“Very helpful...”

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Mar 13,2019
Minithumbup
By: 'Ross'
Mar 13,2019
0 people found
this helpful
Spoke to Rachel a good few times, each time she has been very helpful and accommodating. Also very friendly and polite on the phone....
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Comment on agent fees
N/A
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“Thanks for your assistance...”

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Mar 13,2019
Minithumbup
By: 'RK'
Mar 13,2019
0 people found
this helpful
Rachel was very helpful in getting my Landlord to replace heaters in my rented property. My emails were replied without delay. Thanks Rachel...
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“Great service...”

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Feb 27,2019
Minithumbup
By: 'Lauren'
Feb 27,2019
0 people found
this helpful
Ellie-may was extremely helpful when handing over the keys to the property. A very thorough service for which I am extremely grateful!...
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“Had a great experience with Emma ant the team at the west derby branch would recommend to anybody the staff where friendly and listens to what I want....”

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Feb 22,2019
Minithumbup
By: 'Welshy'
Feb 22,2019
0 people found
this helpful
Had a great experience with Emma ant the team at the west derby branch would recommend to anybody the staff where friendly and listened to what I wanted I was more than happy !!!...
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Comment on agent fees
Good
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“polite staff...”

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Feb 14,2019
Minithumbup
Ruth
Mark
By: 'John'
Feb 14,2019
0 people found
this helpful
Ruth mark and all the staff are friendly, efficient and excellent communication skills- been with Northwood for 12 years without any issues...
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Comment on agent fees
Competitive
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By: Peter Bellamy
Feb 21, 2019
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Mr Higgins, Thanks for your review and kind words. ...

“Excellent service...”

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Feb 08,2019
Minithumbup
By: 'Dawn'
Feb 08,2019
0 people found
this helpful
thank you Kathy Ellie May, and jo foer all your help. brilliant staff cannot fault would be my first port of call if I ever sell again. Cheers guys xx...
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Comment on agent fees
you can get cheaper but you get what you pay for and I have no fault in paying our fee as the service we received was amazing.
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By: Peter Bellamy
Feb 21, 2019
View all comments (1)
Thanks for your review and recommendation, I'm delighted we were able to provide you with an amazing service. ...

“Great service, trustworthy and reliable...”

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Feb 07,2019
Minithumbup
By: 'Gav'
Feb 07,2019
0 people found
this helpful
Wonderful service from Rachel and the staff at Northwood West Derby Village. Rachel looked after my property from a maintenance perspective, she's very prompt, has great attention to detail and fosters a fully trustworthy relationship. Emma also did a great job of keeping me up ...
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By: Peter Bellamy
Feb 21, 2019
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Gav, Thanks for your great comments, it's much appreciated. ...

“Excellent Service...”

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Feb 07,2019
Minithumbup
By: 'Milap'
Feb 07,2019
0 people found
this helpful
Always had great experience dealing with Rachel, the problems are sorted out quickly and the communication is prompt. Rachel is an asset for Northwood Liverpool. Renting the house for nearly 2 year now, always had great experience dealing with Rachel....
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Comment on agent fees
Renewal fees for contract is £25 every time and normally its every 6 months, bit on higher side.
Was this helpful? Yes
By: Peter Bellamy
Feb 21, 2019
View all comments (1)
Milap, Thanks for your review. It's nice to hear that Rachel is dealing with your requests promptly. ...

“Excellent...”

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Feb 01,2019
Minithumbup
By: 'Kirsty'
Feb 01,2019
0 people found
this helpful
Ellie may and Emma are very polite and excellent customer service I would recommend them. We got there in the end, Ellie may is really nice and helped me every way possible. There is really helpful staff and excellent customer service I would like to ...
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Peter Bellamy
Feb 21, 2019
View all comments (1)
Kirsty, Thanks for your review and recommendation. It's great to hear your comments. ...

“Rachel was very helpful in getting the council tax sorted...”

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Jan 25,2019
Minithumbup
By: 'Steve'
Jan 25,2019
0 people found
this helpful
Excellent and very professional doing her job and she always gets stuff done I ask her to do asap, and very good manners...
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Comment on agent fees
Good
Was this helpful? Yes
By: Peter Bellamy
Feb 21, 2019
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Steve, Thanks for your review and complimenting Rachel, it's very much appreciated. ...

“Happy to help...”

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Jan 22,2019
Minithumbup
By: 'Tommy'
Jan 22,2019
0 people found
this helpful
So my wife and I have lived in west derby now for 8 months, we are first time renters of a property and we are very happy with the flat! Quiet and cosy with all amenities close by, when an issue with the flat has arose ...
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Comment on agent fees
Average
Was this helpful? Yes
By: Peter Bellamy
Feb 21, 2019
View all comments (1)
Tommy, Thanks for your review. Glad we could help and pleased to hear Rachel is doing a great job. ...

“Great service...”

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Jan 17,2019
Minithumbup
By: 'Paul'
Jan 17,2019
0 people found
this helpful
Recently rented a property through Northwood and Emma was very friendly and helpful and kept me and my son up to date with our application....
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Comment on agent fees
Fees are reasonable
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By: Peter Bellamy
Feb 21, 2019
View all comments (1)
Paul, Thanks for your review. Hope you and your son settle into your new home. ...

“Very friendly...”

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Jan 15,2019
Minithumbup
By: 'Nick'
Jan 15,2019
1 people found
this helpful
I received geat service speaking to Ellie-May. Was very pleasant and friendly when enquiring about a property to rent....
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By: Peter Bellamy
Feb 21, 2019
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Nick, Thanks for your review, it's greatly appreciated. ...

“Really friendly girls...”

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Jan 10,2019
Minithumbup
By: 'LisaH'
Jan 10,2019
0 people found
this helpful
All staff are really pleasant to deal with and so helpful. Like to thank you all for your assistance. I've always rented and other agency's I won't mention need to take a leaf out of the books of the girls at Northwood West Derby xx...
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Comment on agent fees
Fees are about the usual what you would expect to pay, probably bit cheaper than others to be fair
Was this helpful? Yes
By: Peter Bellamy
Feb 21, 2019
View all comments (1)
Lisa, Thanks for your review and wonderful comments about our staff. ...

“Maintenance...”

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Dec 21,2018
Minithumbup
By: 'Peter'
Dec 21,2018
0 people found
this helpful
Rachel is not only lovely but she is very professional in her work and deals with any situation regarding maintenance with the utmost care and give 100 %.....
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent service...”

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Dec 20,2018
Minithumbup
By: 'Andrew'
Dec 20,2018
0 people found
this helpful
Helped me find my ideal place. Would recommend. Can't rate any higher really great service answered everything. No issue...
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Comment on agent fees
Fine
Was this helpful? Yes

“Great supportive staff...”

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Dec 20,2018
Minithumbup
By: 'Susan'
Dec 20,2018
0 people found
this helpful
Although very stressful trying to find a house to rent just in time for Christmas Northwood have helped us do so! Ellie-May has been most helpful throughout our application on the property and has always been there to answer any quieries we've had and to ...
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“Great experience...”

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Dec 12,2018
Minithumbup
By: 'Kate'
Dec 12,2018
0 people found
this helpful
I have found Ellie-May to be very efficient and helpful during the whole process of applying to move into a new property. She has contacted me regularly with updates and kept me informed every step of the way. Would highly recommend....
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“Excellent Service...”

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Dec 11,2018
Minithumbup
By: 'Lisa'
Dec 11,2018
0 people found
this helpful
Rachael has been helping me manage my property for a couple of years now and have always been really impressed with her service levels. She is always on top of my requests and extremely prompt in dealing with any issues that may arise aside if ...
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Comment on agent fees
N/A
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“Helpful and friendly staff...”

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Dec 10,2018
Minithumbup
By: 'EL'
Dec 10,2018
0 people found
this helpful
Recently rented a property through Northwood and have found Ellie to be extremely helpful from viewing to checking in. Always willing to help and give me regular updates on any concerns I have had....
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Good
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“I couldn't recommend Ellie May enough!...”

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Dec 07,2018
Minithumbup
By: 'Shelley'
Dec 07,2018
0 people found
this helpful
I couldn't recommend Ellie May enough, this particular experience of buying could have been a lot more stressful without Ellie May going above and beyond, responds so fast and makes the overall process a lot friendlier!...
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“Very professional...”

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Dec 07,2018
Minithumbup
By: 'Anni-C'
Dec 07,2018
0 people found
this helpful
I found both Rachel & Ellie-May both a delight to deal with. Very professional, always answered messages & calls promptly. They kept me up to date with progress of the letting. Would highly recommend this agent....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Ellie May...”

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Dec 07,2018
Minithumbup
By: 'Kevin'
Dec 07,2018
0 people found
this helpful
Ellie May has been fantastic, I originally viewed a property that wasn't for me, however Ellie has stayed in touch to help me find a more suitable accommodation for myself. She is very enthusiastic and a real credit to her employers, keep up the good ...
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“Thank you...”

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Dec 07,2018
Minithumbup
By: 'Steve'
Dec 07,2018
0 people found
this helpful
Great staff here I dealt with Ellie-may when enquiring for a house to rent she was really professional and helpful....
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Comment on agent fees
Good
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“Good Service...”

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Nov 27,2018
Minithumbup
By: 'Jamie'
Nov 27,2018
0 people found
this helpful
Rachel has been helping me and my fiancee deal with a particularly complicated plumbing issue we are having at the moment. She has been great and has been really understanding and responsive to our queries when we have gotten in touch. She is always friendly ...
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Staff picture Joanne
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Staff picture Mark
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Staff picture Rhea
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Staff picture Fran
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Staff picture Christine
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Staff picture Morgan
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Staff picture Evie
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Vendor Fees

Private Treaty from 1% + VAT (1.2% including VAT) subject to a minimum fee of £1250 + VAT (£1,500 including VAT)

Secure Sale (Modern Method of Auction) = No commission

Landlord Fees

Fee (inclusive of VAT)

Standard Set Up Fee – Fully Managed = £420.00
Standard Monthly Commission – Fully Managed = 14.4%
Renewal Fee – Fully Managed = £50.00
Standard Set Up Fee – Rent Collection = £420.00
Standard Monthly Commission – Rent Collection = 12.0%
Renewal Fee – Rent Collection = £50.00
Standard Tenant Find Fee = One month’s rent (min £660)
Tenant Find Renewal Fee = £50.00
Deposit Protection Fee – Tenant Find Only = £60.00
Deposit Transfer Fee = £60.00
Arrangement Fee for Maintenance Work – Rent Collection and Tenant Find = 12.0% of the net cost of the work (subject to £25 minimum fee)
Tenant Check Out and Inventory – Rent Collection and Tenant Find = £100.00
Additional Property Visit Fee = £60.00
Withdrawal Fee – Fully Managed, Rent Collection and Tenant Find = Reasonable costs to recover losses (subject to £150 minimum fee)
Cancellation Fee – Fully Managed and Tenant Find = Reasonable costs to recover losses (subject to minimum 3 month's management fee)

Tenant Fees

Charge (inclusive of VAT where applicable)

Reservation Fee (Holding Deposit) = One week's rent
Late Payment of Rent Charge = 3.0% above The Bank of England APR
Variation or Change in Tenancy Fee = £50.00
Early Release from Tenancy Charge = Reasonable costs to re-let
Mortgage/Landlord Reference Fee = Nil
Lost Keys/Security Device Charge = Reasonable costs to replace loss and/or Agent's time at £15 per hour
Overpayment of Rent after Termination of Tenancy Charge = Bank Charges Incurred
Last updated at 30/01/2020, 7:18 PM by Peter Bellamy
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

Awards won by Northwood, Liverpool L12 5HJ



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Northwood

Branch - Liverpool North, Liverpool, L12