“Disgusting Customer Service! My partner and I took a day ......”
1 Star Review
Dec 15,2016
By:
'Lou'
Dec 15,2016
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: M12
Lettings (as a Tenant)
Postcode: M12
4
people found
this helpful
Disgusting Customer Service!
My partner and I took a day off work to travel from Leeds to Manchester to view a property with Bridgfords. We were due to meet Dale at the property at 1:30pm. At 1:28pm I had two missed calls from Dale, despite ...
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4
people found
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“Pre-moving in process was absolutely awful.Submitted all information well ......”
1 Star Review
Nov 23,2016
By:
'Angry'
Nov 23,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M5
Lettings (as a Tenant)
Postcode: M5
2
people found
this helpful
Pre-moving in process was absolutely awful.
Submitted all information well in advance of our moving in date, sorted out guarantors where we were told to. 2 days before the moving date, Bridgefords announced that we needed ANOTHER guarantor (they had previously said the person in question ...
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Comment on agent fees
Standard for an agency. Absolutely absurd however considering that I ended up doing their job for them at nearly every step of the process.
2
people found
this helpful
Was this helpful?
Yes
“This agent was extremely professional up until the point where ......”
2 Star Review
Sep 23,2016
By:
'Moon'
Sep 23,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M46
Lettings (as a Tenant)
Postcode: M46
2
people found
this helpful
This agent was extremely professional up until the point where they received our money. The guy who took us on a flat tour was really good and inspired confidence. The lady who did the initial paperwork was professional and lovely. The whole commitment process was ...
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Comment on agent fees
The fees were average. They weren't high. they seemed reasonable to me,until I started having to carry out some of the work !
2
people found
this helpful
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Yes
“Stay away from Bridgfrods!Absolutely vile customer service. I have ......”
1 Star Review
Aug 04,2016
By:
'StudentTenant2016'
Aug 04,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M20
Lettings (as a Tenant)
Postcode: M20
4
people found
this helpful
Stay away from Bridgfrods!
Absolutely vile customer service. I have been shouted at down the phone multiple times for making enquiries.
I had the unfortunate burden of being handled by Bridgfords after our (very lovely) landlord passed away unexpectedly just before out tenancy started
Team ...
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4
people found
this helpful
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“Totally unprofessional team. I tried to arrange a viewing on ......”
1 Star Review
Mar 21,2016
By:
'laval'
Mar 21,2016
Services: Sales (Prospective customer)
Sold price: £175000
Would you recommend?: No
Postcode: M4
Sales (Prospective customer)
Sold price: £175000
Postcode: M4
4
people found
this helpful
Totally unprofessional team. I tried to arrange a viewing on a property in early february and despite making a few phone calls, this did not happen. On one occasion when I did ring to ask whether theyy have managed to arrange a viewing, I was ...
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4
people found
this helpful
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“Hi,How unprofessional it is that I've had set up ......”
1 Star Review
Feb 12,2016
By:
'Milo'
Feb 12,2016
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: M8
Lettings (Prospective customer)
Postcode: M8
3
people found
this helpful
Hi,
How unprofessional it is that I've had set up viewing flat to rent for 1 week and when the day came, at the morning, the same day, I've got a call that I should bring passports and some prove of my actual accomodation. The same ...
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3
people found
this helpful
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Yes
“Countrywide and Bridgfords is the worst imaginable agents. I have ......”
1 Star Review
Sep 23,2015
By:
'Betrayed'
Sep 23,2015
Services: Lettings (as a Tenant)
Rent PCM: £1600
Would you recommend?: No
Postcode: SK9
Lettings (as a Tenant)
Rent PCM: £1600
Postcode: SK9
5
people found
this helpful
Countrywide and Bridgfords is the worst imaginable agents. I have never experienced anything as appalling. They rented out a house without any basic checks that water, heating etc was working in the property (which it wasn't). Promises of specified repairs to be done before moving ...
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5
people found
this helpful
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Yes
“since this agency was taken over by bridgfords the service ......”
1 Star Review
Sep 08,2015
By:
'Ken'
Sep 08,2015
Services: Lettings (as a Landlord)
Rent PCM: £875
Would you recommend?: No
Postcode: M1
Lettings (as a Landlord)
Rent PCM: £875
Postcode: M1
4
people found
this helpful
since this agency was taken over by bridgfords the service has gone from bad to worse. they never make contact with me even though i pay them a full fee for the service and they never answer calls or emails. i am going to search ...
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What agent could do to change your mind?
overpriced for the service given
Attached Filesnbsp;
Comment on agent fees
overpriced for the service given
4
people found
this helpful
Was this helpful?
Yes
“Bridgfords is an absolute disgrace of an agency, and I ......”
1 Star Review
Jun 12,2015
By:
'S'
Jun 12,2015
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M4
Lettings (as a Tenant)
Postcode: M4
8
people found
this helpful
Bridgfords is an absolute disgrace of an agency, and I seriously discourage anyone from ever using them. How they are still in business I really don't know, possibly from the extortionate fees they charge and ripping off pretty much all their customers?
After initially paying ...
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What agent could do to change your mind?
Far too high!
Attached Filesnbsp;
Comment on agent fees
Far too high!
8
people found
this helpful
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Yes
“Bridgfords have been horrendous from start to finish. We first ......”
1 Star Review
Apr 01,2015
By:
'vicky_clueit'
Apr 01,2015
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: M15
Lettings (as a Tenant)
Rent PCM: £750
Postcode: M15
6
people found
this helpful
Bridgfords have been horrendous from start to finish. We first looked round flats in August 2014, no one had any information or wanted to help us in any way, and pressured us into putting down a fee for a flat. From then on, we had problems ...
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What agent could do to change your mind?
Disgraceful in all aspects. They are the worst letting agents I have ever come across. Nothing but con men.
Attached Filesnbsp;
Comment on agent fees
Agent's fee's of nearly ‚£190.00, have no idea what this actually goes towards as we did all of our own paper work and were constantly threatened by them if we did otherwise. Rent was very expensive for the area, size etc, and upon moving in it was filthy!! Rip-off.
6
people found
this helpful
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Yes
“Back in 2012, I needed to relocate and had found this ......”
1 Star Review
Mar 30,2015
By:
'Truthful'
Mar 30,2015
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: M16
Lettings (as a Tenant)
Rent PCM: £550
Postcode: M16
5
people found
this helpful
Back in 2012, I needed to relocate and had found this beautiful flat in a brand new residential building where the final touch was still in progress. The landlord (such an amazing person by the way) had put his trust in Bridgfords to manage the residence. ...
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5
people found
this helpful
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“I only wish I had read reviews before signing up ......”
1 Star Review
Jan 07,2015
By:
'RG137'
Jan 07,2015
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: M1
Lettings (as a Tenant)
Rent PCM: £800
Postcode: M1
6
people found
this helpful
I only wish I had read reviews before signing up with this agency.
I am renting a property through Bridgfords as of 17th December but am extremely unhappy with the way that our property has been handled in entirety.
1) Viewing the property, 6 groups of potential ...
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What agent could do to change your mind?
1. Don't manipulate high stress, time pressured, 'large amount of money handover' situations. We are the customer here, it's only in your best interest and we do not appreciate it.
2. Do not lie. The truth will come out.
3. Respond to all emails and send information when you promise to.
4. Tell us if our flat is up for sale, when you know, not the day before we move in.
5. Please respond to emails with at least one sentence that doesn't end in an exclamation mark, it comes across rude.
6. Don't lie to tenants and a prospective buyer and then let them meet. Shot yourselves in the foot there.
7. Never EVER say "If you don't like it, don't sign it" and expect the conversation not to turn sour.
8. Make all of your employees email addresses available from the website.
Attached Filesnbsp;
Comment on agent fees
The agency fees at Bridgfords are extremely high. If you dare mention this, they immediately tell you 'you pay for the quality of their services', that they're very thorough and respected. All lies. A moving in or moving out fee is ridiculous. You should pay one amount of money as agency fees to cover whatever admin etc costs and then rent and your fully refundable security deposit. That's fair. As for the price of the flat, if you're aware of temporary access issues to a parking space, this should be compensated for, if it's the property management company that need to fix it, Bridgfords should be chasing them, not the tenant. The Letting agency are meant to manage the property, why should I pay for a space I can't use?
6
people found
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“Lost for words at what Bridgfords (and by extension Countrywide ......”
1 Star Review
Jan 04,2015
By:
'Daniel'
Jan 04,2015
Services: Lettings (as a Landlord)
Rent PCM: £600
Would you recommend?: No
Postcode: M28
Lettings (as a Landlord)
Rent PCM: £600
Postcode: M28
9
people found
this helpful
Lost for words at what Bridgfords (and by extension Countrywide Estates) have done to my family.
When my Grandmother passed away from cancer we were instructed in her will to sell her house. The house my mother and aunt grew up in, and the house ...
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9
people found
this helpful
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Yes
“My experience last year with Bridgfords was absolutely horrible. The ......”
1 Star Review
Nov 20,2014
By:
'Simon'
Nov 20,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M28
Lettings (as a Tenant)
Postcode: M28
7
people found
this helpful
My experience last year with Bridgfords was absolutely horrible. The fees they charge for renting a property as a tenant equate to more than one months rent. They refuse to respond by email or give anything in writing(sign of a dodgy agency) and constantly ...
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What agent could do to change your mind?
completely change their customer service practices
Attached Filesnbsp;
Comment on agent fees
Discraceful and sneaky
7
people found
this helpful
Was this helpful?
Yes
“If I could give them zero stars I would. I ......”
1 Star Review
Oct 24,2014
By:
'Equinn'
Oct 24,2014
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: M12
Lettings (as a Tenant)
Rent PCM: £800
Postcode: M12
9
people found
this helpful
If I could give them zero stars I would. I have had the most appalling experience with Bridgfords from start to finish. I started off renting my flat with Curtis & Bains but this mysteriously transformed into Bridgfords without so much as a courteous email or ...
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What agent could do to change your mind?
Treat me like a human being and actually respond to my calls and emails. Give me my deposit back within 10 day legal period rather than 3 months.
Attached Filesnbsp;
9
people found
this helpful
Was this helpful?
Yes
“Since the day I moved in I had a lot ......”
1 Star Review
Oct 16,2014
By:
'BJoy'
Oct 16,2014
Services: Lettings (as a Tenant)
Rent PCM: £700
Would you recommend?: No
Postcode: M9
Lettings (as a Tenant)
Rent PCM: £700
Postcode: M9
8
people found
this helpful
Since the day I moved in I had a lot of issues with them. They were extremely rude, put the phone down several time while waiting, most of them don't know what the others are doing, very much arrogant and treated me with disrespect.
I ...
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What agent could do to change your mind?
Both Paul and Samantha lied a lot.
Attached Filesnbsp;
8
people found
this helpful
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Yes
“The Property Management (PM) services at this branch are terrible. ......”
1 Star Review
Sep 12,2014
By:
'AWarrington'
Sep 12,2014
Services: Lettings (as a Tenant)
Rent PCM: £950
Would you recommend?: No
Postcode: M4
Lettings (as a Tenant)
Rent PCM: £950
Postcode: M4
7
people found
this helpful
The Property Management (PM) services at this branch are terrible.
I am a current tenant who's gone through 2 shorthold contract renewals and living there for 1.5 years, and have just gone through a tenant swap. After finding a new tenant, the contract did not become available ...
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What agent could do to change your mind?
All round service. Unprofessional "not our fault" attitude, poor communication and average response to issues. Expensive fees and almost no return. Never answer phone or emails.
Attached Filesnbsp;
Comment on agent fees
‚£250 for a contract renewal (which is essentially the same contract with different dates) is quite expensive.
‚£270 for tenenacy swap
7
people found
this helpful
Was this helpful?
Yes
“We have 3 x 2 bed flats which we rent through Bridgfords ......”
1 Star Review
Sep 01,2014
By:
'Fiona'
Sep 01,2014
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: M5,
Lettings (as a Landlord)
Postcode: M5,
5
people found
this helpful
We have 3 x 2 bed flats which we rent through Bridgfords AT THE MOMENT. Since the changeover from Curtis and Bains to Bridgfords we have had nothing but grief. We are paying our management fee so I do wonder what we are paying for!! Every month ...
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What agent could do to change your mind?
Communicate, not just with us the landlord but within their office.
Deal with their phone calls.
Deal with their emails.
Assign someone who can talk to us directly about our properties instead of "going round all the houses" in the office.
Do their jobs without the landlord checking up on them and pointing out their errors.
Attached Filesnbsp;
Comment on agent fees
As we have 3 properties we asked for a reduced full management fee rate which we got. However not convinced we are getting value for money.
5
people found
this helpful
Was this helpful?
Yes
“Absolutely awful! They were my letting agency for all of 2 ......”
1 Star Review
Jul 21,2014
By:
'Lee46'
Jul 21,2014
Services: Lettings (as a Tenant)
Rent PCM: £675
Would you recommend?: No
Postcode: M5
Lettings (as a Tenant)
Rent PCM: £675
Postcode: M5
7
people found
this helpful
Absolutely awful! They were my letting agency for all of 2 months before my landlord got sick of them and switched to a different company but yet they still claimed I owed them money for 3 months after!!
Even after they confirmed they were no longer my ...
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7
people found
this helpful
Was this helpful?
Yes
“I hate to complain but with you guys is impossible ......”
1 Star Review
Jul 10,2014
By:
'z'
Jul 10,2014
Services: They arranged our mortgage
Sold price: £100000
Would you recommend?: No
Postcode: M8
They arranged our mortgage
Sold price: £100000
Postcode: M8
4
people found
this helpful
I hate to complain but with you guys is impossible not to do it....is the worst experience that I met in entire life...im waiting for more than 8 months now just to sign some papers. Absolut kaos this agency incapable to book a property ...
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4
people found
this helpful
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Yes
“I was a rental tenant with bridgfordscountrywide Manchester office and ......”
1 Star Review
Jun 05,2014
By:
'james'
Jun 05,2014
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: M50
Lettings (as a Tenant)
Rent PCM: £550
Postcode: M50
10
people found
this helpful
I was a rental tenant with bridgfordscountrywide Manchester office and the service they provide is absolutely disgusting!
The staff do not reply to calls or emails
Nobody bothered to come and meet me at the property when I moved in or out! I was just ...
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What agent could do to change your mind?
Everyting
Attached Filesnbsp;
10
people found
this helpful
Was this helpful?
Yes
“Hi. Please read carefully if you will deal with the ......”
1 Star Review
Apr 28,2014
By:
'Christina'
Apr 28,2014
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: M15
Lettings (Prospective customer)
Postcode: M15
10
people found
this helpful
Hi. Please read carefully if you will deal with the Manchester Branch, 21 Albion Street!!
My experience from this Branch and this man was a terrible one. At first this agent seemed that he knew his job but since we (2 candidate tenants) told him that we ...
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What agent could do to change your mind?
Once it was a misleading on purpose and the agent attitude was provocative I will not change my mind. I dont deserve to be treated like that not as a person or as a tenant.
Attached Filesnbsp;
10
people found
this helpful
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Yes
“I booked a viewing for property the agent who showed ......”
1 Star Review
Apr 16,2014
By:
'angry'
Apr 16,2014
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: M6
Lettings (Prospective customer)
Postcode: M6
7
people found
this helpful
I booked a viewing for property the agent who showed us the property was nice. He explained there is a fee to pay to take the property of the website (£270 was paid) only after paying this i was informed there was going to be inventory ...
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What agent could do to change your mind?
They cant change my mind, the moment they gave me an ultimatum was bad. I am not a school child and deserve to be spoken to with respect especially if i am departing with my money.
Attached Filesnbsp;
7
people found
this helpful
Was this helpful?
Yes
“I would never use this agency again and have suggested ......”
1 Star Review
Apr 11,2014
By:
'Emily'
Apr 11,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M4
Lettings (as a Tenant)
Postcode: M4
8
people found
this helpful
I would never use this agency again and have suggested to friends considering it to explore other options. Their fees are ridiculous and additional fees seem to materialise every time we speak. The icing on the cake has been £30 for a reference, so that we ...
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What agent could do to change your mind?
Reduce their fees and improve their customer service, their staff are unhelpful and often rude.
Attached Filesnbsp;
8
people found
this helpful
Was this helpful?
Yes
“Landlords never ever let Bridgfords/Countrywide manage your property. They ......”
1 Star Review
Mar 05,2014
By:
'angromie'
Mar 05,2014
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Lettings (as a Landlord)
Postcode:
10
people found
this helpful
Landlords never ever let Bridgfords/Countrywide manage your property. They ignore your requests, they fail to manage your property, assist in deposit disputes. They are the most rude incompetent company I have ever had the misfortune to come across. You will deeply regret using this ...
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10
people found
this helpful
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“Really poor service. Felt really enthused when I signed the ......”
1 Star Review
Nov 28,2013
By:
'Corrin'
Nov 28,2013
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: M6
Lettings (as a Landlord)
Postcode: M6
10
people found
this helpful
Really poor service. Felt really enthused when I signed the agreement, but from the start the service was awful. My tenant wasn't able to set up a standing order with them as they then kept getting the amount wrong. I didn't receive any statements. The ...
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10
people found
this helpful
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Yes
“One of the worst estate agents I have ever had ......”
1 Star Review
Nov 26,2013
By:
'James'
Nov 26,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M15
Lettings (as a Tenant)
Postcode: M15
7
people found
this helpful
One of the worst estate agents I have ever had the dissatisfaction of dealing with. They initially tried to over charge me when I moved in. On moving day I was waiting for hours to get the keys but their other department didn't feel like ...
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What agent could do to change your mind?
Done their job properly.
Maybe they should invest in training their staff!!
Attached Filesnbsp;
7
people found
this helpful
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Yes
“ABSOLUTE JOKE !!shouldnt have gone with them from the off ......”
1 Star Review
Oct 10,2013
By:
'AppauledCustomer'
Oct 10,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M15
Lettings (as a Tenant)
Postcode: M15
11
people found
this helpful
ABSOLUTE JOKE !!
shouldnt have gone with them from the off as bad signs all along!
Told us the wrong rental price so once all orgainsed fees in place it was more expensive than we hoped.
first person who we spoke with didnt have clue what ...
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What agent could do to change your mind?
Contact us
dont talk to us like shit
dont mess us around
dont make us wait
dont make us homeless
dont tell us wrong prices
dont argue with us !
Attached Filesnbsp;
11
people found
this helpful
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“When you first deal with Bridgfords/Countrywide, they fill you ......”
1 Star Review
Oct 02,2013
By:
'Unhappy'
Oct 02,2013
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: M3
Lettings (as a Landlord)
Postcode: M3
11
people found
this helpful
When you first deal with Bridgfords/Countrywide, they fill you with confidence that they will provide a second to none service. They are a large reputable organisation and that encourages you that they can deliver what they promise. You wouldn't believe how far from the ...
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11
people found
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“I wish I had read some of these reviews before ......”
1 Star Review
Aug 22,2013
By:
'Do'
Aug 22,2013
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: M25
Lettings (as a Landlord)
Postcode: M25
7
people found
this helpful
I wish I had read some of these reviews before appointing Bridgfords to advertise my property for rental. Instead I based my choice on a positive experience by the company they took over!
I experienced a catalogue of problems in the letting process:
1 Being unreasonably ...
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What agent could do to change your mind?
Exercise some positive principles: honesty, integrity.
Keep their promises made to clients
Return phone calls and emails especially those containing important queries.
Know their business and processes and correctly inform a prospective client of these.
Attached Filesnbsp;
7
people found
this helpful
Was this helpful?
Yes