88% lettings valuation accuracy
33% lettings fee satisfaction
Jan 07,2015
Jan 07,2015
6
people found
this helpful
this helpful
I only wish I had read reviews before signing up with this agency.
I am renting a property through Bridgfords as of 17th December but am extremely unhappy with the way that our property has been handled in entirety.
1) Viewing the property, 6 groups of potential tenants were asked to arrive at the same time and then made to wait outside to view one by one. Whilst viewing we were told multiple times that the flat was very popular and would go that night so if we wanted we would have to put the money down there and then in the flat. It's not fair on any prospective tenant to put that amount of pressure to make a very quick decision concerning the expensive, non-refundable £360 holding deposit. We didn't put the money down.
2) The next day I got a phone call from them as the property had not gone and that they were offering a reduced rent of £100 a month. We were willing to take it at the reduced rate. I was beginning to read out the details on my debit card over the phone, a verbal contract agreed, I was told that 2 people had walked through the door that second and offered more and therefore was told the property was no longer available, sorry.
3) Next day, Bridgfords call saying that the funds had not gone through the day before, therefore they were now offering the same reduced rate to me again. We wanted the property so agreed to put the deposit down straight away. As I got my debit card out to pay over the phone and someone was telling me the amount for the letting fees, very quietly it was mentioned that there was an additional £210 moving in fee to pay on top of the £360 letting agency fees. These had not been mentioned until the moment I was about to transfer my money, which in my opinion is very shady. I have never had to pay a 'moving in fee' on any rental property before and did not know of their existence. Reluctantly I agreed to pay this fee as otherwise I was told they would immediately offer the property to someone else. Again, a large amount of money, high pressure, no time to consider situation.
4) I received an application form to sign and send back. This was the last time that Bridgfords made contact with me until days before we were due to move in.
5) Our estimated move in date was the 17th December, 27 days between us paying the holding deposit/move in fee and moving into the flat. In those 27 days I contacted Bridgfords countless times asking how our references were progressing, questions about the parking and contents of the property and most importantly, when we would be receiving and signing out contract. I was told different information by 3 different people at the agency, including "the contract will be with you tomorrow before 12, if it is not please ring back and we will get it sent over by email". This didn't happen and when I rang, someone else told me that that was incorrect information and the contract was in the process of being drawn up. I was also informed that I was not to worry as we would get a contract before we moved in. Duh!
6) Literally 2 days before we were due to move in, I got the first contact from Bridgfords. I recounted our terrible treatment so far and that we were not happy still not having a contract so close to moving in as we were both in desperate need of accommodation. Although apologising and sending through a draft copy of a potential tenancy agreement, 28 HOURS before being due to move in to the property I received a phone call saying that the Landlord had decided he wanted to sell the property and therefore "would we like to switch from a 12 month to 6 month contract?" I wanted a 12 month contract as agreed and said no. I was told it wasn't an option, it was 6 month contract or we no longer take the flat. Where had the choice I was offered suddenly gone? I told Bridgfords that this was unacceptable and that they've put us in a situation once more where we make a time pressured decision with no other option but to lose the flat. I demanded compensation. I was told that they could waive the £210 moving in fee only and that the other money had been allocated already. After talking with the Branch Manager, the only offer would be to reduce fees if we rent our next property through Bridgfords. I was told I had to make the decision that day as otherwise the contract would not reach the office in time for us to move in the next day. Another time pressured decision, despite me chasing for information far earlier. Reluctantly once again, still not having seen our contract, having no back up option for a place to live, I had no choice but to agree to the (in my opinion) minimal offer of compensation. They promised that the new landlord would almost definitely be renting and not want to live there himself and that he would legally have to take on our contract.
7) On the day of moving into the flat, I finally saw the contract and inventory of the property for the first time. I was told that there were no changes to the contract from the draft I had been sent apart from the details specific to our property had been added. There was one clause after I checked that had had the wording altered but the meaning was not changed. There was also a section 9. Luckily I had already highlighted the issues I had with the draft agreement and went through them. The contract stated that we must have contents insurance on our property for the term of the tenancy either through Bridgfords via Letscover or prove our own. This should be my choice to do it, not a contractual obligation. I asked the agent if this clause stated we HAD to have contents insurance or if it was just a strong recommendation from the letting agency. She said strong recommendation initially but after further discussion about the clause it was proved that it was contractually binding that we must have insurance or be in breach of the contract. Arguing about this, the letting agent made the point of "If you don't like it, then you don't have to sign the contract", "it's only a fiver a month". This to me is bullying tactics as they already knew we had nowhere else to live if this agreement fell through. We were ready to move in, with all our belongings then. Arguing my point of view over the situation she told me that I was being aggressive, to which I responded, "I am not, I am frustrated and arguing a point I disagree with in my contract that you have just lied to me about" and the letting agent had to walk away to cool off. I asked a witness whether she felt honestly that I had been threatening or aggressive. She confirmed to me that she didn't feel that I was being aggressive but that I was clearly frustrated by the situation. Regardless, when the agent returned I apologised if she felt offended but unfortunately she had to bear the brunt of my frustration as she is the representative for relaying any issues through to Bridgfords. Reluctantly, with no contingency plan, I signed the contract. The state of the keys for the car parking were abysmal, held together with tape and we were informed one function on both was broken. Not a single person in the office could tell us where the car park entrance was and they forgot to tell us our car parking space allocation, so I had to park in a space that I hoped was not allocated to someone else for the night.
9) We entered the property and the toilet seat was broken, this was promised to be fixed before by Danielle on the day we viewed the property. There were lightbulbs blown or missing, yet our contract expects us to leave them all working. The flat had not been painted; the glassware and crockery had dead bugs and dirt in them. The bin had unspecified liquid and pieces of food waste stuck to the inside. The chest of drawers in one bedroom had one drawer broken. There was no hoover, as promised and photographed in the inventory. The inventory check was meant to be a thorough detailed check worth £210, "best in the business" so the Branch Manager claimed. Writing a broken toilet seat is 'good' condition. The dishwasher did not work. The kitchen extractor fan was broken. The oven sounded like it was about to blow up. The mattresses were exhausted and stained. The lift in the car park was broken so I couldn't access my space. 21 days later and they've only just come to replace the light bulbs and toilet seat.
10) Idiotically they organised for the potential buyer of the property to come view the flat one last time without an agent. I asked him immediately if he intended to rent or live. He said he wanted to live there. I said, that's a shame as we wanted to be there more than 6 months. He said they had told him the tenants' contract was only 3 months long and he could move in in February. They also lied about the EPC rating of the property. I was told it was a C, it's actually an F. This means our bills will be a lot more expensive. They also hadn't mentioned any of the problems with the lift and parking in the building to the buyer. The buyer told us he had had his offer accepted on the property before we put our holding deposit down. Bridgfords never informed us of this until the day we moved in.
In short. They lie, they don't respond to email,t and I will be taking things to all o they never send you information even if you physically go to the office. They're rude; they manipulate and bully you into doing things you don't want to. They're incompetenmbudsmen and if necessary small claims court. Disgusting practice.
I am renting a property through Bridgfords as of 17th December but am extremely unhappy with the way that our property has been handled in entirety.
1) Viewing the property, 6 groups of potential tenants were asked to arrive at the same time and then made to wait outside to view one by one. Whilst viewing we were told multiple times that the flat was very popular and would go that night so if we wanted we would have to put the money down there and then in the flat. It's not fair on any prospective tenant to put that amount of pressure to make a very quick decision concerning the expensive, non-refundable £360 holding deposit. We didn't put the money down.
2) The next day I got a phone call from them as the property had not gone and that they were offering a reduced rent of £100 a month. We were willing to take it at the reduced rate. I was beginning to read out the details on my debit card over the phone, a verbal contract agreed, I was told that 2 people had walked through the door that second and offered more and therefore was told the property was no longer available, sorry.
3) Next day, Bridgfords call saying that the funds had not gone through the day before, therefore they were now offering the same reduced rate to me again. We wanted the property so agreed to put the deposit down straight away. As I got my debit card out to pay over the phone and someone was telling me the amount for the letting fees, very quietly it was mentioned that there was an additional £210 moving in fee to pay on top of the £360 letting agency fees. These had not been mentioned until the moment I was about to transfer my money, which in my opinion is very shady. I have never had to pay a 'moving in fee' on any rental property before and did not know of their existence. Reluctantly I agreed to pay this fee as otherwise I was told they would immediately offer the property to someone else. Again, a large amount of money, high pressure, no time to consider situation.
4) I received an application form to sign and send back. This was the last time that Bridgfords made contact with me until days before we were due to move in.
5) Our estimated move in date was the 17th December, 27 days between us paying the holding deposit/move in fee and moving into the flat. In those 27 days I contacted Bridgfords countless times asking how our references were progressing, questions about the parking and contents of the property and most importantly, when we would be receiving and signing out contract. I was told different information by 3 different people at the agency, including "the contract will be with you tomorrow before 12, if it is not please ring back and we will get it sent over by email". This didn't happen and when I rang, someone else told me that that was incorrect information and the contract was in the process of being drawn up. I was also informed that I was not to worry as we would get a contract before we moved in. Duh!
6) Literally 2 days before we were due to move in, I got the first contact from Bridgfords. I recounted our terrible treatment so far and that we were not happy still not having a contract so close to moving in as we were both in desperate need of accommodation. Although apologising and sending through a draft copy of a potential tenancy agreement, 28 HOURS before being due to move in to the property I received a phone call saying that the Landlord had decided he wanted to sell the property and therefore "would we like to switch from a 12 month to 6 month contract?" I wanted a 12 month contract as agreed and said no. I was told it wasn't an option, it was 6 month contract or we no longer take the flat. Where had the choice I was offered suddenly gone? I told Bridgfords that this was unacceptable and that they've put us in a situation once more where we make a time pressured decision with no other option but to lose the flat. I demanded compensation. I was told that they could waive the £210 moving in fee only and that the other money had been allocated already. After talking with the Branch Manager, the only offer would be to reduce fees if we rent our next property through Bridgfords. I was told I had to make the decision that day as otherwise the contract would not reach the office in time for us to move in the next day. Another time pressured decision, despite me chasing for information far earlier. Reluctantly once again, still not having seen our contract, having no back up option for a place to live, I had no choice but to agree to the (in my opinion) minimal offer of compensation. They promised that the new landlord would almost definitely be renting and not want to live there himself and that he would legally have to take on our contract.
7) On the day of moving into the flat, I finally saw the contract and inventory of the property for the first time. I was told that there were no changes to the contract from the draft I had been sent apart from the details specific to our property had been added. There was one clause after I checked that had had the wording altered but the meaning was not changed. There was also a section 9. Luckily I had already highlighted the issues I had with the draft agreement and went through them. The contract stated that we must have contents insurance on our property for the term of the tenancy either through Bridgfords via Letscover or prove our own. This should be my choice to do it, not a contractual obligation. I asked the agent if this clause stated we HAD to have contents insurance or if it was just a strong recommendation from the letting agency. She said strong recommendation initially but after further discussion about the clause it was proved that it was contractually binding that we must have insurance or be in breach of the contract. Arguing about this, the letting agent made the point of "If you don't like it, then you don't have to sign the contract", "it's only a fiver a month". This to me is bullying tactics as they already knew we had nowhere else to live if this agreement fell through. We were ready to move in, with all our belongings then. Arguing my point of view over the situation she told me that I was being aggressive, to which I responded, "I am not, I am frustrated and arguing a point I disagree with in my contract that you have just lied to me about" and the letting agent had to walk away to cool off. I asked a witness whether she felt honestly that I had been threatening or aggressive. She confirmed to me that she didn't feel that I was being aggressive but that I was clearly frustrated by the situation. Regardless, when the agent returned I apologised if she felt offended but unfortunately she had to bear the brunt of my frustration as she is the representative for relaying any issues through to Bridgfords. Reluctantly, with no contingency plan, I signed the contract. The state of the keys for the car parking were abysmal, held together with tape and we were informed one function on both was broken. Not a single person in the office could tell us where the car park entrance was and they forgot to tell us our car parking space allocation, so I had to park in a space that I hoped was not allocated to someone else for the night.
9) We entered the property and the toilet seat was broken, this was promised to be fixed before by Danielle on the day we viewed the property. There were lightbulbs blown or missing, yet our contract expects us to leave them all working. The flat had not been painted; the glassware and crockery had dead bugs and dirt in them. The bin had unspecified liquid and pieces of food waste stuck to the inside. The chest of drawers in one bedroom had one drawer broken. There was no hoover, as promised and photographed in the inventory. The inventory check was meant to be a thorough detailed check worth £210, "best in the business" so the Branch Manager claimed. Writing a broken toilet seat is 'good' condition. The dishwasher did not work. The kitchen extractor fan was broken. The oven sounded like it was about to blow up. The mattresses were exhausted and stained. The lift in the car park was broken so I couldn't access my space. 21 days later and they've only just come to replace the light bulbs and toilet seat.
10) Idiotically they organised for the potential buyer of the property to come view the flat one last time without an agent. I asked him immediately if he intended to rent or live. He said he wanted to live there. I said, that's a shame as we wanted to be there more than 6 months. He said they had told him the tenants' contract was only 3 months long and he could move in in February. They also lied about the EPC rating of the property. I was told it was a C, it's actually an F. This means our bills will be a lot more expensive. They also hadn't mentioned any of the problems with the lift and parking in the building to the buyer. The buyer told us he had had his offer accepted on the property before we put our holding deposit down. Bridgfords never informed us of this until the day we moved in.
In short. They lie, they don't respond to email,t and I will be taking things to all o they never send you information even if you physically go to the office. They're rude; they manipulate and bully you into doing things you don't want to. They're incompetenmbudsmen and if necessary small claims court. Disgusting practice.
What agent could do to change your mind?
1. Don't manipulate high stress, time pressured, 'large amount of money handover' situations. We are the customer here, it's only in your best interest and we do not appreciate it. 2. Do not lie. The truth will come out. 3. Respond to all emails and send information when you promise to. 4. Tell us if our flat is up for sale, when you know, not the day before we move in. 5. Please respond to emails with at least one sentence that doesn't end in an exclamation mark, it comes across rude. 6. Don't lie to tenants and a prospective buyer and then let them meet. Shot yourselves in the foot there. 7. Never EVER say "If you don't like it, don't sign it" and expect the conversation not to turn sour. 8. Make all of your employees email addresses available from the website.Attached Filesnbsp;
Comment on agent fees
The agency fees at Bridgfords are extremely high. If you dare mention this, they immediately tell you 'you pay for the quality of their services', that they're very thorough and respected. All lies. A moving in or moving out fee is ridiculous. You should pay one amount of money as agency fees to cover whatever admin etc costs and then rent and your fully refundable security deposit. That's fair. As for the price of the flat, if you're aware of temporary access issues to a parking space, this should be compensated for, if it's the property management company that need to fix it, Bridgfords should be chasing them, not the tenant. The Letting agency are meant to manage the property, why should I pay for a space I can't use?
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Feb 08, 2021
Had a similar experience to this. They lie and pressure you into signing the contract. Once that’s done there’s no communication if you try to clear up any clauses they’ll ignore your email. Disgusting unprofessional service. Don’t waste your time dealing with them!
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Opening Hours
Address
Bridgfords
21 Albion Street
Manchester
Greater Manchester
M1 5DA
0161 956 2227
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 88% | 33% | £550 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 9 | 6 | 39 | 0 | 0 | 0 | 1 | 0 | 8 |
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Feb 17,2024
Feb 17,2024
0
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Daniel Bright surpassed my expectations with his exceptional service. Right from the beginning, I felt valued and supported as a customer. His professionalism and attentiveness were remarkable, ensuring a smooth experience. I wholeheartedly recommend Bridgfords to anyone searching for reliable and dedicated assistance in renting ...
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Jan 17,2024
Jan 17,2024
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Dan Mooney was very respectful, on time, and thorough in his inspection - a friendly face for Bridgfords....
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Nov 09,2023
Nov 09,2023
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Dan at Bridgfords is in an excellent Lettings Negotiator he's really professional, enjoys his job and is very lovely to work with. He has found people for my property on two occasions and is an extremely fast worker when you have a property it is ...
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Nov 06,2023
Nov 06,2023
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Strictly forbidden from having a girlfriend/ boyfriend stay overnight.
No joke....
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Sep 05,2023
Sep 05,2023
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We and our tenants received terrible service from Bridgefords. They also owe us £288, wrongfully taken from us in February, and have failed to reimburse us. They are now ignoring and not responding to our emails and calls....
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Aug 21,2023
Aug 21,2023
0
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Absolutely shocking service, promises the world and doesn't deliver. I put my house on the market with them, said they had viewings, arrived late took a picture and then left. No communication whatsoever. I complained and still things did not improve. Spoke to Stacey the ...
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Jul 12,2023
Jul 12,2023
0
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Absolutely terrible. Negligent af, left me and my flatmates without hot water for three months straight and this was in the middle of winter. Then tried to gaslight me into claiming they had already done repairs on the flat in December, when I had been ...
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Dec 20,2022
Dec 20,2022
0
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My name is Malic Adeleye, me and my family had a good relationship and experience with Izzy Tollitt and charlotte in the process of them helping us with our apartment M72LA though we are still in the process of moving into the apartment but ...
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Apr 07,2022
Apr 07,2022
0
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Very helpful an kind , give’s you good service I would recommend the people if you would like to rent a house please go to bridgfords Manchester agency ....
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Nov 29,2021
Nov 29,2021
0
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“Worst service and company!!" Cheadle Branch ,we already give the offer at high on market 20k, we just want to know offer is accept or reject ,but we called and sent email to same effect. 1 weeks later, no response, until property not on the market (...
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May 14,2021
May 14,2021
3
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Bridgfords in Manchester are pretty horrendous. The only two people who are nice, friendly and helpful are Daniel and Jo. Everyone else we spoke to has been rude, flippant, and even accused us of not paying.
To be honest, I should have known considering we ...
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Nov 04,2020
Nov 04,2020
1
people found
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this helpful
Never pick up the phone and don't respond to emails. We had a problem with a waste pipe which left the garden covered in raw sewage, its been 4 days and still no action. Impossible to get through to anyone....
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Apr 29, 2021
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(1)
Hi Myfanwy,
I've some friends that have also experienced a similar situation recently. If possible could you email me [email protected] ?
Best!
Sam ...
Aug 25,2020
Aug 25,2020
2
people found
this helpful
this helpful
Never respond to emails, never answer when you call, always busy on the phone or on lunch and never call you back. I reported a leak in my ceiling and they only bothered to do anything about it or move me out until my ceiling ...
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May 06, 2021
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Hi Abi,
I have some friends that have had a similar experience. Please could you email me on [email protected] if you get chance? ...
Jul 13,2020
Jul 13,2020
1
people found
this helpful
this helpful
Worst service...they put me in big trouble they get me in the property without electricity. This is not like the energy provide cut the supply but it some internal property electric wiring issues...they are not receiving my phone even...i know do ehat ...
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Mar 16,2020
Mar 16,2020
3
people found
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this helpful
Was told my apartment was secured and asked to make payment. An hour later I called to make payment and the apartment had been given to another couple.
Utterly disgraceful....
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Feb 13,2020
Feb 13,2020
3
people found
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Only if I had negative stars to give.
I can never imagine any company so rude, negligent towards there customer.
It is the worst estate agents to deal with, it is better to sleep on the roadside rather than renting from them.
My husband and ...
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May 06, 2021
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Hi Niharika,
I'm just messaging because some of my friends have experienced something similar. Would you mind getting in touch with me on [email protected] if you get a chance. Thanks! ...
Dec 18,2019
Dec 18,2019
1
people found
this helpful
this helpful
Be very careful with them, they are professional stealers! Keep a thorough written record of every time you contact them or viceversa, every contract, email or even phone records.
I will tell you my story briefly. Rented an apartment in machetes City Centre, had to ...
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Apr 29, 2021
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Hi Myfanwy,
I've some friends that have also experienced a similar situation recently. If possible could you email me [email protected] ?
Best!
Sam ...
Nov 28,2019
Nov 28,2019
1
people found
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this helpful
Please avoid them. Worst company to deal with had bad experience buying, selling and renting. Team lacks skills, very rude and un-cooperative....
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Apr 29, 2021
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Hi Phil
I've some friends that have also experienced a similar situation recently. If possible could you email me [email protected] ?
Best!
Sam ...
Jul 28,2019
Jul 28,2019
1
people found
this helpful
this helpful
Bridgfords hacienda deansgate branch worse than ever. Never use them to buy or rent. Very poor customer service. Be warned. Go for other agencies like leaders...
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Oct 20,2018
Oct 20,2018
1
people found
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this helpful
I rented a property through this agent for 6 months and would never use them again. Having rented properties across the country for 15 years they are probably the worst I have ever has the misfortune of dealing with. Certain staff are rude, clearly incompetent and the ...
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Comment on agent fees
Bad
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Aug 07,2018
Aug 07,2018
0
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My experience with Bridgfords has genuinely been one of the most stressful things I've gone through. At every stage they have been incompetent, they have lied consistnently when the staff clearly don't know the answer, they don't communicate with each other or myself and have ...
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Comment on agent fees
Bad
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Aug 02,2018
Aug 02,2018
0
people found
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this helpful
Will over charge you and steal every possible penny they can get from their customers. Unhelpful staff very slow to response if you need any help....
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Comment on agent fees
Over priced. Desperate to squeeze every penny out of their customers.
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Jun 27,2018
Jun 27,2018
0
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this helpful
Their communication skills have been shocking over the phone and in writing, having based assumptions on a persons situation without checking first.
They marketed my flat I was still in and agreed a new let without asking me for a move out date. Bridgefords now ...
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Comment on agent fees
bad fees as came up with an extra £200 I was unaware of until after I signed for it.
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Feb 13,2018
Feb 13,2018
6
people found
this helpful
this helpful
Bridgfords deserve 0 stars and are easily the worst company I've ever had the misfortune of dealing with during my 30 years on this planet.
Deceitful, negligent and totally incompetent would be putting it politely.
It's safe to say my pet labrador has better communication skills than ...
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Comment on agent fees
Probably the most expensive in Manchester.
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Nov 29,2017
Nov 29,2017
0
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If I could put minus stars I would honestly do it. Given them a 1 star is already very generous. And I fully agree with all the bad comments I have read below.
The agency fees WHICH ARE RIDICULOUS. We paid a fortune when I say ...
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Comment on agent fees
BAD, RIDICULOUS
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Sep 14,2017
Sep 14,2017
3
people found
this helpful
this helpful
If I could give 0 stars I would. Most expensive agency fees around, and you get LESS than no service for these apparent "agency fees". The referencing process prior to moving in was nothing short of a joke - interrogated both myself and my partner and ...
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Comment on agent fees
EXTORTIONATE and receive nothing in return
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Jul 13,2017
Jul 13,2017
7
people found
this helpful
this helpful
The worst customer service ever! I received a call from one of the letting agents at Bridgfords after an inquiry and she booked me a viewing, i waited for a whole week and on the day of the viewing i called to confirm the appointment ...
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Jun 28,2017
Jun 28,2017
6
people found
this helpful
this helpful
Have rented an apartment from them. On the nice day they told us that non of the agreed repairs had been completed and said we could still move in but would have to agree with this. My housemate had arranged for all of her stuff ...
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Comment on agent fees
Terrible. Don't understand what we paid for because they are terrible at communication from start to finish. Would only contact us when it involved getting money of us not and often didn't respond when we had a problem
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“Absolutely terrible, both lettings and sales. Unprofessional, annoying, rude, in ......”
Dec 22,2016
Dec 22,2016
8
people found
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this helpful
Absolutely terrible, both lettings and sales. Unprofessional, annoying, rude, in a way that the numerous apologies loose any meaning since you know they do it just because they have to. They are so unprofessional that I'm sure most complaints are for things/attitudes/events that ...
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Dec 21,2016
Dec 21,2016
6
people found
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this helpful
Terrible service, really awful, cheating several times, never sorting out problems on time, making us to pay a lot of fees (asking for different quatities depending on the staff), a stupid insurance fee (which didn´t allow us even to hang a picture on the ...
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Comment on agent fees
Very high fees.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
