Bridgfords
Manchester, M1
1/5, 51 reviews
4% recommended
83% lettings valuation accuracy
19% lettings fee satisfaction

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2020 Estate & Letting Agent Awards


“Appalling! Avoid this letting agent!...”

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Oct 20,2018
Minithumbdown
By: 'Mike Toner'
Oct 20,2018
1 people found
this helpful
I rented a property through this agent for 6 months and would never use them again. Having rented properties across the country for 15 years they are probably the worst I have ever has the misfortune of dealing with. Certain staff are rude, clearly incompetent and the general customer service was horrific! Having vacated the property 4 months ago, i have finally had my full deposit released to me 2 days ago, after have no alternative than to use the deposit protection scheme to fight against the agent and the landlord (who I later found out was a friend of the agent manager!). The agent / deposit handlers at bridgefords did absolutely nothing to protect us as tenants against an immoral and money hungry landlord but in the end justice prevailed! Avoid this agent like the plague Is my advice!!!
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Bad
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Opening Hours
Address

Bridgfords
21 Albion Street
Manchester
Greater Manchester
M1 5DA
0161 956 2227

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 83% 19% £550 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 8 2 34 0 0 0 0 0 7
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales
Latest Properties

No Properties

“Worst service...”

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Jul 13,2020
Minithumbdown
By: 'Majida'
Jul 13,2020
0 people found
this helpful
Worst service...they put me in big trouble they get me in the property without electricity. This is not like the energy provide cut the supply but it some internal property electric wiring issues...they are not receiving my phone even...i know do ehat ...
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“Was told my apartment was secured and asked t......”

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Mar 16,2020
Minithumbdown
By: 'Asad Riaz'
Mar 16,2020
1 people found
this helpful
Was told my apartment was secured and asked to make payment. An hour later I called to make payment and the apartment had been given to another couple. Utterly disgraceful....
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“Better to sleep on the roadside rather than renting from them...”

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Feb 13,2020
Minithumbdown
By: 'Niharika'
Feb 13,2020
0 people found
this helpful
Only if I had negative stars to give. I can never imagine any company so rude, negligent towards there customer. It is the worst estate agents to deal with, it is better to sleep on the roadside rather than renting from them. My husband and ...
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“Be very careful with them, they are professio......”

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Dec 18,2019
Minithumbdown
By: 'Keven'
Dec 18,2019
1 people found
this helpful
Be very careful with them, they are professional stealers! Keep a thorough written record of every time you contact them or viceversa, every contract, email or even phone records. I will tell you my story briefly. Rented an apartment in machetes City Centre, had to ...
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“Please avoid them. Worst company to deal with......”

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Nov 28,2019
Minithumbdown
By: 'Phil'
Nov 28,2019
0 people found
this helpful
Please avoid them. Worst company to deal with had bad experience buying, selling and renting. Team lacks skills, very rude and un-cooperative....
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“Bridgfords hacienda deansgate terrible...”

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Jul 28,2019
Minithumbdown
By: 'James'
Jul 28,2019
1 people found
this helpful
Bridgfords hacienda deansgate branch worse than ever. Never use them to buy or rent. Very poor customer service. Be warned. Go for other agencies like leaders...
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“Appalling! Avoid this letting agent!...”

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Oct 20,2018
Minithumbdown
By: 'Mike Toner'
Oct 20,2018
1 people found
this helpful
I rented a property through this agent for 6 months and would never use them again. Having rented properties across the country for 15 years they are probably the worst I have ever has the misfortune of dealing with. Certain staff are rude, clearly incompetent and the ...
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Bad
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“Horrific Service...”

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Aug 07,2018
Minithumbdown
By: 'Jemma'
Aug 07,2018
0 people found
this helpful
My experience with Bridgfords has genuinely been one of the most stressful things I've gone through. At every stage they have been incompetent, they have lied consistnently when the staff clearly don't know the answer, they don't communicate with each other or myself and have ...
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Bad
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“AWFUL COMPANY...”

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Aug 02,2018
Minithumbup
By: 'Greg'
Aug 02,2018
0 people found
this helpful
Will over charge you and steal every possible penny they can get from their customers. Unhelpful staff very slow to response if you need any help....
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Comment on agent fees
Over priced. Desperate to squeeze every penny out of their customers.
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“shocking communication...”

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Jun 27,2018
Minithumbdown
By: 'Frankie'
Jun 27,2018
0 people found
this helpful
Their communication skills have been shocking over the phone and in writing, having based assumptions on a persons situation without checking first. They marketed my flat I was still in and agreed a new let without asking me for a move out date. Bridgefords now ...
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Comment on agent fees
bad fees as came up with an extra £200 I was unaware of until after I signed for it.
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“Bridgfords deserve 0 stars and are easily the worst company I've ......”

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Feb 13,2018
Minithumbdown
By: 'Joseph'
Feb 13,2018
5 people found
this helpful
Bridgfords deserve 0 stars and are easily the worst company I've ever had the misfortune of dealing with during my 30 years on this planet. Deceitful, negligent and totally incompetent would be putting it politely. It's safe to say my pet labrador has better communication skills than ...
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Comment on agent fees
Probably the most expensive in Manchester.
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“If I could put minus stars I would honestly do ......”

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Nov 29,2017
Minithumbdown
By: 'Not Happy Customer'
Nov 29,2017
0 people found
this helpful
If I could put minus stars I would honestly do it. Given them a 1 star is already very generous. And I fully agree with all the bad comments I have read below. The agency fees WHICH ARE RIDICULOUS. We paid a fortune when I say ...
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Comment on agent fees
BAD, RIDICULOUS
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“If I could give 0 stars I would. Most expensive agency ......”

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Sep 14,2017
Minithumbdown
By: 'joebloggs'
Sep 14,2017
3 people found
this helpful
If I could give 0 stars I would. Most expensive agency fees around, and you get LESS than no service for these apparent "agency fees". The referencing process prior to moving in was nothing short of a joke - interrogated both myself and my partner and ...
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Comment on agent fees
EXTORTIONATE and receive nothing in return
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“The worst customer service ever! I received a call from ......”

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Jul 13,2017
Minithumbdown
By: 'Shymaa'
Jul 13,2017
7 people found
this helpful
The worst customer service ever! I received a call from one of the letting agents at Bridgfords after an inquiry and she booked me a viewing, i waited for a whole week and on the day of the viewing i called to confirm the appointment ...
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“Have rented an apartment from them. On the nice day ......”

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Jun 28,2017
Minithumbdown
By: 'Jen'
Jun 28,2017
6 people found
this helpful
Have rented an apartment from them. On the nice day they told us that non of the agreed repairs had been completed and said we could still move in but would have to agree with this. My housemate had arranged for all of her stuff ...
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Comment on agent fees
Terrible. Don't understand what we paid for because they are terrible at communication from start to finish. Would only contact us when it involved getting money of us not and often didn't respond when we had a problem
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“Absolutely terrible, both lettings and sales. Unprofessional, annoying, rude, in ......”

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Dec 22,2016
Minithumbdown
By: 'Judy'
Dec 22,2016
8 people found
this helpful
Absolutely terrible, both lettings and sales. Unprofessional, annoying, rude, in a way that the numerous apologies loose any meaning since you know they do it just because they have to. They are so unprofessional that I'm sure most complaints are for things/attitudes/events that ...
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“Terrible service, really awful, cheating several times, never sorting out ......”

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Dec 21,2016
Minithumbdown
By: 'Laura'
Dec 21,2016
5 people found
this helpful
Terrible service, really awful, cheating several times, never sorting out problems on time, making us to pay a lot of fees (asking for different quatities depending on the staff), a stupid insurance fee (which didn´t allow us even to hang a picture on the ...
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Comment on agent fees
Very high fees.
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“Disgusting Customer Service! My partner and I took a day ......”

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Dec 15,2016
Minithumbup
By: 'Lou'
Dec 15,2016
4 people found
this helpful
Disgusting Customer Service! My partner and I took a day off work to travel from Leeds to Manchester to view a property with Bridgfords. We were due to meet Dale at the property at 1:30pm. At 1:28pm I had two missed calls from Dale, despite ...
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“Pre-moving in process was absolutely awful.Submitted all information well ......”

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Nov 23,2016
Minithumbdown
By: 'Angry'
Nov 23,2016
2 people found
this helpful
Pre-moving in process was absolutely awful. Submitted all information well in advance of our moving in date, sorted out guarantors where we were told to. 2 days before the moving date, Bridgefords announced that we needed ANOTHER guarantor (they had previously said the person in question ...
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Comment on agent fees
Standard for an agency. Absolutely absurd however considering that I ended up doing their job for them at nearly every step of the process.
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“This agent was extremely professional up until the point where ......”

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Sep 23,2016
Minithumbdown
By: 'Moon'
Sep 23,2016
2 people found
this helpful
This agent was extremely professional up until the point where they received our money. The guy who took us on a flat tour was really good and inspired confidence. The lady who did the initial paperwork was professional and lovely. The whole commitment process was ...
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Comment on agent fees
The fees were average. They weren't high. they seemed reasonable to me,until I started having to carry out some of the work !
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“Stay away from Bridgfrods!Absolutely vile customer service. I have ......”

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Aug 04,2016
Minithumbdown
By: 'StudentTenant2016'
Aug 04,2016
4 people found
this helpful
Stay away from Bridgfrods! Absolutely vile customer service. I have been shouted at down the phone multiple times for making enquiries. I had the unfortunate burden of being handled by Bridgfords after our (very lovely) landlord passed away unexpectedly just before out tenancy started Team ...
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“Totally unprofessional team. I tried to arrange a viewing on ......”

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Mar 21,2016
Minithumbdown
By: 'laval'
Mar 21,2016
4 people found
this helpful
Totally unprofessional team. I tried to arrange a viewing on a property in early february and despite making a few phone calls, this did not happen. On one occasion when I did ring to ask whether theyy have managed to arrange a viewing, I was ...
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“Hi,How unprofessional it is that I've had set up ......”

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Feb 12,2016
Minithumbdown
By: 'Milo'
Feb 12,2016
3 people found
this helpful
Hi, How unprofessional it is that I've had set up viewing flat to rent for 1 week and when the day came, at the morning, the same day, I've got a call that I should bring passports and some prove of my actual accomodation. The same ...
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“Countrywide and Bridgfords is the worst imaginable agents. I have ......”

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Sep 23,2015
Minithumbdown
By: 'Betrayed'
Sep 23,2015
5 people found
this helpful
Countrywide and Bridgfords is the worst imaginable agents. I have never experienced anything as appalling. They rented out a house without any basic checks that water, heating etc was working in the property (which it wasn't). Promises of specified repairs to be done before moving ...
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“since this agency was taken over by bridgfords the service ......”

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Sep 08,2015
Minithumbdown
By: 'Ken'
Sep 08,2015
4 people found
this helpful
since this agency was taken over by bridgfords the service has gone from bad to worse. they never make contact with me even though i pay them a full fee for the service and they never answer calls or emails. i am going to search ...
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What agent could do to change your mind?
overpriced for the service given
Attached Filesnbsp;
Comment on agent fees
overpriced for the service given
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“Bridgfords is an absolute disgrace of an agency, and I ......”

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Jun 12,2015
Minithumbdown
By: 'S'
Jun 12,2015
8 people found
this helpful
Bridgfords is an absolute disgrace of an agency, and I seriously discourage anyone from ever using them. How they are still in business I really don't know, possibly from the extortionate fees they charge and ripping off pretty much all their customers? After initially paying ...
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What agent could do to change your mind?
Far too high!
Attached Filesnbsp;
Comment on agent fees
Far too high!
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“Bridgfords have been horrendous from start to finish. We first ......”

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Apr 01,2015
Minithumbdown
By: 'vicky_clueit'
Apr 01,2015
6 people found
this helpful
Bridgfords have been horrendous from start to finish. We first looked round flats in August 2014, no one had any information or wanted to help us in any way, and pressured us into putting down a fee for a flat. From then on, we had problems ...
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What agent could do to change your mind?
Disgraceful in all aspects. They are the worst letting agents I have ever come across. Nothing but con men.
Attached Filesnbsp;
Comment on agent fees
Agent's fee's of nearly ‚£190.00, have no idea what this actually goes towards as we did all of our own paper work and were constantly threatened by them if we did otherwise. Rent was very expensive for the area, size etc, and upon moving in it was filthy!! Rip-off.
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“Back in 2012, I needed to relocate and had found this ......”

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Mar 30,2015
Minithumbdown
By: 'Truthful and honest'
Mar 30,2015
5 people found
this helpful
Back in 2012, I needed to relocate and had found this beautiful flat in a brand new residential building where the final touch was still in progress. The landlord (such an amazing person by the way) had put his trust in Bridgfords to manage the residence. ...
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“I only wish I had read reviews before signing up ......”

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Jan 07,2015
Minithumbdown
By: 'RG137'
Jan 07,2015
6 people found
this helpful
I only wish I had read reviews before signing up with this agency. I am renting a property through Bridgfords as of 17th December but am extremely unhappy with the way that our property has been handled in entirety. 1) Viewing the property, 6 groups of potential ...
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What agent could do to change your mind?
1. Don't manipulate high stress, time pressured, 'large amount of money handover' situations. We are the customer here, it's only in your best interest and we do not appreciate it. 2. Do not lie. The truth will come out. 3. Respond to all emails and send information when you promise to. 4. Tell us if our flat is up for sale, when you know, not the day before we move in. 5. Please respond to emails with at least one sentence that doesn't end in an exclamation mark, it comes across rude. 6. Don't lie to tenants and a prospective buyer and then let them meet. Shot yourselves in the foot there. 7. Never EVER say "If you don't like it, don't sign it" and expect the conversation not to turn sour. 8. Make all of your employees email addresses available from the website.
Attached Filesnbsp;
Comment on agent fees
The agency fees at Bridgfords are extremely high. If you dare mention this, they immediately tell you 'you pay for the quality of their services', that they're very thorough and respected. All lies. A moving in or moving out fee is ridiculous. You should pay one amount of money as agency fees to cover whatever admin etc costs and then rent and your fully refundable security deposit. That's fair. As for the price of the flat, if you're aware of temporary access issues to a parking space, this should be compensated for, if it's the property management company that need to fix it, Bridgfords should be chasing them, not the tenant. The Letting agency are meant to manage the property, why should I pay for a space I can't use?
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“Lost for words at what Bridgfords (and by extension Countrywide ......”

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Jan 04,2015
Minithumbdown
By: 'Daniel Cross'
Jan 04,2015
9 people found
this helpful
Lost for words at what Bridgfords (and by extension Countrywide Estates) have done to my family. When my Grandmother passed away from cancer we were instructed in her will to sell her house. The house my mother and aunt grew up in, and the house ...
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Awards won by Bridgfords, Manchester M1 5DA


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