“Pre-moving in process was absolutely awful.Submitted all information well ......”
1 Star Review
Nov 23,2016
By:
'Angry'
Nov 23,2016
Branch: Manchester, 21 Albion Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M5
Branch: Manchester, 21 Albion Street
Lettings (as a Tenant)
Postcode: M5
2
people found
this helpful
Pre-moving in process was absolutely awful.
Submitted all information well in advance of our moving in date, sorted out guarantors where we were told to. 2 days before the moving date, Bridgefords announced that we needed ANOTHER guarantor (they had previously said the person in question wouldn't need one) and that they were still waiting on references etc. The day before moving in we were told everything was fine and that they'd received all the references. When we rang the people who'd supposedly returned the references, we found out that they had never received anything and certainly hadn't returned it. Bridgefords then changed their story and said they were still waiting on the forms to be returned.
Steps we had to take on the day of moving to get the keys:
1) Ring all the referees that Bridgefords claimed they were waiting on (none of them had received any communication from Bridgefords).
2) Re-ring Bridgefords, who first of all said they'd sent all forms directly to referees, meaning the delay was our fault. When pressed, changed their story and said they'd left all referencing with a third party organisation and it was out of their hands.
3) Ring said third-party organisation who, surprise surprise, hadn't received anything from Bridgefords.
4) Re-ring Bridgefords and refuse to get off the phone until they had sent the forms as they claimed to have done weeks ago.
5) Ring the third-party organisation again, find out that Bridgefords had STILL not sent the forms.
6) Go sit in Bridgefords and refuse to move until the forms were sent.
7) As soon as the forms actually left Bridgefords, they were returned within an hour by all parties.
By this point, I'd had to pay for a storage unit and a rental car to hold my belongings in the down-time between moving out of my old property and Bridgefords getting their act together and giving us the keys.
Comment on agent fees
Standard for an agency. Absolutely absurd however considering that I ended up doing their job for them at nearly every step of the process.
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