Craig,

Whenever anyone leaves negative feedback about your company, your response is always the same. You copy and paste a copy of your 'complaints' procedure, then demand that the person who has left negative feedback provides you with their name and address!!

Instead of letting properties that you are responsible for fall into a state of such disrepair that tenants and ex tenants are forced to move out, and have by this point become so disillusioned with the service that Core Property provides that they feel that they left with no option but to air their grievance in a public forum like the one provided by this site.

I know nothing about the tenant above, or the circumstances which gave her cause for complaint, but I am inclined to believe that she does indeed have a genuine complaint. Why so? Because I myself have fallen victim to Core Property's shoddy customer relations.

The property which I rented from you was nothing short of a health hazard, living there made both me and my son ill to the point where he could no longer live in the property. Despite this, repairs were not carried out, and when they were (after extreme pressure from myself), the work was not carried out to a satisfactory level and more often than not, made things worse.

When I was your tenant, you certainly had no 'complaints procedure' in place, or if you did it was certainly never followed. I called, emailed, wrote, and even visited your offices and spoke with you and Jane Allan in person regarding the state my home was in. All I got was false promises, my calls were dodged and when I withheld my rent, I was told that repairs were due to be carried out imminently by Core's facilities management contractor...I paid up, and still the repairs were not carried out. In the end, I moved out of what was once my home, a house I once loved and seen myself living in for many years.

I too left a negative review on this site, and the response was the same....a cut and pasted copy of your complaints procedure and demands for my forwarding address!!

Also, I note that after a negative review there seems to be a flurry of glowing testimonials from delighted customers...just saying.

Thank you for your comments. We are glad you have nothing to hide. Can you please then provide,
Your Name
Your current address
Your previous Core Property address
A telephone number or email address to allow us to continue correspondence?

Kind Regards

Core Property

All you need to do is visit the flat to see that I have nothing to hide. I don't need to explain myself to you but I no longer want any form of contact from yourselves as yous have caused to much stress and money having to take my child to hospital multiple times due to the condition of the property. All this will come out when yous take your 'action against me'. I'm writing a review to show how unprofessional the company is and to warn people not to go with the company as it will only cause them stress and multiple problems which by the looks of things, I'm not the only person who has experienced this. Take a good look at your company and fix all the attitudes to those who work there and call it quits.

If your claim is valid , you have nothing to hide! Why do you write a review and not leave your name, address or phone number, why do you not go through the complaints procedure.
Why do not give us any specific details and advise who you are?

Why would I give you my new address when yous have caused nothing but hassle. For as long as I live I hope I never have to hear of your company again. There is nothing I want to discuss further with yous as yous have been everything but helpful or friendly. The reason yous are being so polite and friendly is because these are public posts where everyone can see. By the looks of things I'm not the only person who's had these issues, maybe yous should appreciate your customers more and actually communicate with them.

X
This is a serious complaint. Core Property has no idea who you are, nor are we aware of any tenant issues matching the claim. Please, if the complaint is valid, can you forward your details- name , new address etc to allow us to continue correspondence.
Details of our complaints procedure are listed below.

Core Property Management Complaints Procedure
1. A person has been appointed in this office to deal with complaints and you should not hesitate to contact the relevant person. Details are set out below:
Carol Brown-Blair – Director of Lettings
Core Property Management Limited, Core Property House 4 Claremont Place Glasgow G3 7YR
Tel: 0844 335 1183 Direct Line: 0141 353 1291 Email: [email protected]
2. Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it.
3. Once we have received your written summary of the complaint we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.
4. Within twenty-one days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
5. If you are dissatisfied with any aspect of our handling of your complaint, you should contact:
Craig McColl - Managing Director, Core Property Management Limited
Registered Office: 63 Main Street Glasgow G73 2JH.
P.A. Maria Alb Office: Tel. 0844 931 0118
6. If you remain dissatisfied with any aspect of our handling of your complaint, then we will attempt to resolve this promptly through negotiations and otherwise agree to enter into mediation with you in accordance with the Scottish Association of Landlords.
Address to which complaints should be made:
Scottish Association of Landlords
Hopetoun Gate
8b McDonald Road
Edinburgh
EH7 4LZ

Tel: 0131 564 0100
Email: [email protected]
Web: www.scottishlandlords.com