“Constant problems with property, and everytime we phoned, we would ......”
1 Star Review
Dec 11,2013
By:
'unhappy'
Dec 11,2013
Branch: Glasgow, 4 Claremont Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G21
Branch: Glasgow, 4 Claremont Place
Lettings (as a Tenant)
Postcode: G21
3
people found
this helpful
Constant problems with property, and everytime we phoned, we would get maria answering, who always said I will leave a message, that was not given. We would wait days for reply, before having to chase up the situation, no communication within there office.
Jane herself was rude when I managed to finally get hold of her. We had broken gas cooker for 2 years from day we moved in. To which they claimed was not important
Best thing about core was when I was able to hand in my notice to cancel tenancy, a 2 year long nightmare was over. Have told many people to avoid this agency and I urge people reading this review to do so as well
3
people found
this helpful
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1. A person has been appointed in this office to deal with complaints and you should not hesitate to contact the relevant person. Details are set out below:
Carol Brown-Blair – Director of Lettings
Core Property Management Limited, Core Property House 4 Claremont Place Glasgow G3 7YR
Tel: 0844 335 1183 Direct Line: 0141 353 1291 Email: [email protected]
2. Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it.
3. Once we have received your written summary of the complaint we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.
4. Within twenty-one days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
5. If you are dissatisfied with any aspect of our handling of your complaint, you should contact:
Craig McColl - Managing Director, Core Property Management Limited
Registered Office: 63 Main Street Glasgow G73 2JH.
P.A. Maria Alb Office: Tel. 0844 931 0118
6. If you remain dissatisfied with any aspect of our handling of your complaint, then we will attempt to resolve this promptly through negotiations and otherwise agree to enter into mediation with you in accordance with the Centre for Dispute Resolution (CEDR) model mediation procedure, or the mediation process operated by the Disputes Resolution Service of the Royal Institution of Chartered Surveyors.
7. If the complaint has still not been resolved to your satisfaction, we will ask you in writing if you prefer the complaint to be referred to:
a) The Surveyors Ombudsman Service, operated by the Institution in Scotland since 2004, and now UK-wide. The Ombudsman is Ian Smith, who can be contacted by letter at PO Box 1021, Warrington, WA4 9FE. Tel: 0845 0508181
Email: [email protected]; or
b) Another scheme approved by the Institution.