Core Property Management
Glasgow, G3
3.3/5, 28 reviews
54% recommended
80% lettings valuation accuracy
60% lettings fee satisfaction
1-2-Let | Free instant Valuation

“Constant problems with property, and everytime we phoned, we would ......”

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Dec 11,2013
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MARIA
By: 'unhappy'
Dec 11,2013
3 people found
this helpful
Constant problems with property, and everytime we phoned, we would get maria answering, who always said I will leave a message, that was not given. We would wait days for reply, before having to chase up the situation, no communication within there office.
Jane herself was rude when I managed to finally get hold of her. We had broken gas cooker for 2 years from day we moved in. To which they claimed was not important

Best thing about core was when I was able to hand in my notice to cancel tenancy, a 2 year long nightmare was over. Have told many people to avoid this agency and I urge people reading this review to do so as well
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By: Craig mccoll
Dec 12, 2013
Core Property Management Complaints Procedure
1. A person has been appointed in this office to deal with complaints and you should not hesitate to contact the relevant person. Details are set out below:
Carol Brown-Blair – Director of Lettings
Core Property Management Limited, Core Property House 4 Claremont Place Glasgow G3 7YR
Tel: 0844 335 1183 Direct Line: 0141 353 1291 Email: [email protected]
2. Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it.
3. Once we have received your written summary of the complaint we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.
4. Within twenty-one days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
5. If you are dissatisfied with any aspect of our handling of your complaint, you should contact:
Craig McColl - Managing Director, Core Property Management Limited
Registered Office: 63 Main Street Glasgow G73 2JH.
P.A. Maria Alb Office: Tel. 0844 931 0118
6. If you remain dissatisfied with any aspect of our handling of your complaint, then we will attempt to resolve this promptly through negotiations and otherwise agree to enter into mediation with you in accordance with the Centre for Dispute Resolution (CEDR) model mediation procedure, or the mediation process operated by the Disputes Resolution Service of the Royal Institution of Chartered Surveyors.
7. If the complaint has still not been resolved to your satisfaction, we will ask you in writing if you prefer the complaint to be referred to:
a) The Surveyors Ombudsman Service, operated by the Institution in Scotland since 2004, and now UK-wide. The Ombudsman is Ian Smith, who can be contacted by letter at PO Box 1021, Warrington, WA4 9FE. Tel: 0845 0508181
Email: [email protected]; or
b) Another scheme approved by the Institution.

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Latest Reviews

View all Reviews 28
2nd Jun 2021
reviewed by 'Carmen'
“Terrible service been a tenant for 2 years had 1 repair done on boiler after waiting about 7 weeks, and every time i ......”
20th Jan 2020
reviewed by 'THOMAS'
“I just started renting a property from Core Property all the team Craig , Shannon and Yasmin were very professional always ......”
2nd Aug 2019
reviewed by 'Yvonne'
“Irresponsible, dishoest property agent who couldn't care less once they took your money! The worst I've ever had! They failed ......”
17th Jul 2019
reviewed by 'Mohammed'
“Terrible experienceAbsolutely terrible experience I've never had anything to this poor level of experience in all my years of renting. ......”
23rd Nov 2018
reviewed by 'Dr'
“We recently transferred our portfolio of 9 flats to Core Property after having the misfortune of dealing with a national agency ......”
2nd Mar 2017
reviewed by 'Andrew'
“Great service, great staff. Been a landlord for a year now and I've never had any problems. Would definitely recommend ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: Closed
  • Sunday: Closed
Address

Core Property Management
4 Claremont Place
Glasgow
City of Glasgow
G3 7YR
0141 353 1291

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 80% 60% £450 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 1 4 12 2 0 0 0 0 0
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“Terrible service been a tenant for 2 years ha......”

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Jun 02,2021
Minithumbdown
By: 'Carmen'
Jun 02,2021
2 people found
this helpful
Terrible service been a tenant for 2 years had 1 repair done on boiler after waiting about 7 weeks, and every time i call about repairs they send a cowboy builder to look at it, just look nothing else , that takes weeks an then nothing ever comes of ...
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“I just started renting a property from Core P......”

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Jan 20,2020
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Craig
By: 'THOMAS'
Jan 20,2020
0 people found
this helpful
I just started renting a property from Core Property all the team Craig , Shannon and Yasmin were very professional always returned my calls and emails. Had a problem with the heating when I first moved in I made a call to Core and they sent ...
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“Irresponsible, dishoest property agent who co......”

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Aug 02,2019
Minithumbdown
By: 'Yvonne'
Aug 02,2019
5 people found
this helpful
Irresponsible, dishoest property agent who couldn't care less once they took your money! The worst I've ever had! They failed to return my tenant deposit despite the landlord authroised a full refund 2 months ago. I've chased them numerous times via email and phone call but ...
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“Terrible experience. Avoid them...”

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Jul 17,2019
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Sacha
By: 'Mohammed'
Jul 17,2019
5 people found
this helpful
Terrible experience Absolutely terrible experience I've never had anything to this poor level of experience in all my years of renting. firstly the condition of the property which after viewing I was told that it would be updated and fixed this was not done and ...
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“Exceptional Service...”

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Nov 23,2018
Minithumbup
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Craig
By: 'Dr'
Nov 23,2018
0 people found
this helpful
We recently transferred our portfolio of 9 flats to Core Property after having the misfortune of dealing with a national agency who failed to live up to our expectations. Right from the off Craig and his team were right on the ball, both in respect of ...
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Comment on agent fees
Fair
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“Great service, great staff. Been a landlord for a year ......”

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Mar 02,2017
Minithumbup
By: 'Andrew'
Mar 02,2017
0 people found
this helpful
Great service, great staff. Been a landlord for a year now and I've never had any problems. Would definitely recommend and use again. Thanks again core!...
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Comment on agent fees
Good
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“I would like to say a big Thank You! to ......”

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Mar 01,2017
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Craig
By: 'Rebecca'
Mar 01,2017
0 people found
this helpful
I would like to say a big Thank You! to the entire team at Core Property Management. They have been looking after my flats for 5 years and I have never experienced any problems. Being always away with my job, I can confidently rely on their ...
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Comment on agent fees
very good
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“I hope someone reads this before giving their property to ......”

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Feb 28,2017
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Carol
By: 'DO'
Feb 28,2017
10 people found
this helpful
I hope someone reads this before giving their property to Core. In less than 2 years they have ruined my flat, their incompetence knows no bounds. The tenant they put in ruined the bathroom so much so I had to rip out the floor !! I mailed ...
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By: Mary MacPhee
Sep 02, 2018
View all comments (1)
Agreed. If I'd known about them I'd never have let them near my flat. They lied about the potential rental income and told me to drop it. There were mysterious charges at every turn. They only wanted tenants in for 6 months because they were making more money that way. They didn't inspect the flat because a tenant drilled into the wall to place a weightlifting bar which I had to pay to have removed. Tenants did what they liked and it was often empty. They lied, obfuscated ad didn't answer the ph ...

“I know as a tenant in Glasgow you can't expect ......”

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Nov 30,2016
Minithumbdown
By: 'Sad'
Nov 30,2016
6 people found
this helpful
I know as a tenant in Glasgow you can't expect any proper customer service but Core was the 3rd agency I used and hopefully won't need to deal with them ever again. It's impossible to get a fast reply from them. Now I'm just praying ...
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“Awful customer service, they do not do what they say ......”

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Aug 05,2016
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Daniel
By: 'catherine'
Aug 05,2016
6 people found
this helpful
Awful customer service, they do not do what they say they will and when you try to call the office either no answer or they hang up. My dad is meant to move into the house today at 2pm and we still have no idea ...
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“As a new landlord, I am delighted with the service ......”

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Apr 12,2016
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Carol
By: 'Joanna'
Apr 12,2016
0 people found
this helpful
As a new landlord, I am delighted with the service received from Core. Both Carol and Craig were very helpful in setting everything up for my properties - from landlord insurance, to legislative requirements, and marketing. All my properties were tenanted within a couple weeks. ...
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Comment on agent fees
Good Best deal by far
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“Found to what was a perfect flat for me and ......”

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Sep 10,2015
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Jane
By: 'mark1505'
Sep 10,2015
6 people found
this helpful
Found to what was a perfect flat for me and girlfriends first home together back in April 2011. We immediately paid £150 to secure property and move in 4 weeks later. That's when trouble all began had several issues getting hold of jane in the office. As one ...
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Comment on agent fees
Jane and Maria as useful as a plastic spoon in a sword fight. No help what so ever. Jobs would have been easier made redundant and an automated phone system in place
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By: Lisa
Aug 05, 2016
View all comments (4)
As a previous tenant of Core, I find Craig's comment that the negative reviews on here are a result of them refusing to pay AllAgents a fee extremely insulting - my reviews are on this page already. I can easily say that living in one of Core's properties was the single worst experience of my life and I can quite believe this reviewers experiences of repairs not being carried out to standard, not being able to get a hold of Jane (I'm surprised she bothers having a desk as she is 'away' from it ...

“I was renting a flat property in Glasgow from this ......”

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Jul 03,2015
Minithumbdown
By: 'Daniil'
Jul 03,2015
10 people found
this helpful
I was renting a flat property in Glasgow from this agent. On my arrival to the property I found that the boiler was not working so there was no hot water and heating. It was difficult to explain to the agent that boiler was not ...
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“Landlord with Core for over 5 years, very happy with service. ......”

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Jun 10,2014
Minithumbup
By: 'Mick'
Jun 10,2014
0 people found
this helpful
Landlord with Core for over 5 years, very happy with service. Last property, keys handed to Core on Friday at pm. Confirmation that it had been rented by Monday pm. Very pleased. Keep up the excellent work ! Mick...
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By: craig
Jun 10, 2014
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Thank you Micheal, for taking the time to review our company. ...

“Absolutely horrendous. Never in my life will I recommend them ......”

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May 19,2014
Minithumbdown
By: 'X'
May 19,2014
5 people found
this helpful
Absolutely horrendous. Never in my life will I recommend them to anyone. There is no communication from them, if you contact them via email they deny even receiving the email (but if the email was about a payment, I bet they would have received it ...
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What agent could do to change your mind?
Absolutely nothing. Cowboys
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By: MissLM
Jul 26, 2014
View all comments (6)
Craig, Whenever anyone leaves negative feedback about your company, your response is always the same. You copy and paste a copy of your 'complaints' procedure, then demand that the person who has left negative feedback provides you with their name and address!! Instead of letting properties that you are responsible for fall into a state of such disrepair that tenants and ex tenants are forced to move out, and have by this point become so disillusioned with the service that Core Property p ...

“Professional and friendly service. Tried a few agencies before this ......”

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Feb 17,2014
Minithumbup
By: 'Scott'
Feb 17,2014
0 people found
this helpful
Professional and friendly service. Tried a few agencies before this one with no luck and then the first property viewed with Core was perfect. Very happy with everything....
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By: core property
Feb 18, 2014
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Many thanks for taking the time and to leave a comment on our company. ...

“Constant problems with property, and everytime we phoned, we would ......”

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Dec 11,2013
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MARIA
By: 'unhappy'
Dec 11,2013
3 people found
this helpful
Constant problems with property, and everytime we phoned, we would get maria answering, who always said I will leave a message, that was not given. We would wait days for reply, before having to chase up the situation, no communication within there office. Jane herself ...
read full review
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By: Craig mccoll
Dec 12, 2013
View all comments (1)
Core Property Management Complaints Procedure 1. A person has been appointed in this office to deal with complaints and you should not hesitate to contact the relevant person. Details are set out below: Carol Brown-Blair – Director of Lettings Core Property Management Limited, Core Property House 4 Claremont Place Glasgow G3 7YR Tel: 0844 335 1183 Direct Line: 0141 353 1291 Email: [email protected] 2. Where your complaint is initially made orally, you will be re ...

“Still can't believe it!!An agency that actually does everything ......”

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Jul 24,2013
Minithumbup
By: 'Mark'
Jul 24,2013
2 people found
this helpful
Still can't believe it!! An agency that actually does everything it claims to ( and does it well ) I particularly liked the fact that the give the tenant a courtesy call after a week to make sure all is well They then follow this up with ...
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By: Craig
Dec 13, 2013
View all comments (2)
Many thanks for taking the time and to leave a comment on our company. ...

“Have used all services that Core provide. I am happy ......”

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Apr 22,2013
Minithumbup
By: 'Mac'
Apr 22,2013
1 people found
this helpful
Have used all services that Core provide. I am happy to say that they are first class in every department from the first telephone call to the final resolve of any issues. I have in excess of 40 properties , all fully managed by Core. I am ...
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By: Core Property
Dec 13, 2013
View all comments (1)
Many thanks for taking the time and to leave a comment on our company. ...

“Fantastic and professional service I recently rented a property in ......”

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Apr 10,2013
Minithumbup
By: 'John'
Apr 10,2013
1 people found
this helpful
Fantastic and professional service I recently rented a property in Paisley and I have to say all the staff were extremely professional and friendly. From the chap who took me to see the property was so helpful and the girls in the office made me ...
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By: Core Property
Dec 13, 2013
View all comments (1)
Many thanks for taking the time and to leave a comment on our company. ...

“Hi ,I have purchased a lot of properties in Glasgow, ......”

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Apr 02,2013
Minithumbup
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Craig
By: 'Prop'
Apr 02,2013
1 people found
this helpful
Hi , I have purchased a lot of properties in Glasgow, I have sold the lot through Core Property I also had a large number of properties that I rent to tenants, I have just passed the complete portfolio over to craig and his team. Very ...
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“Colin is almost a one stop shop for core. He ......”

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Mar 11,2013
Minithumbup
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COLIN
By: 'Paul'
Mar 11,2013
1 people found
this helpful
Colin is almost a one stop shop for core. He does viewings, removals , inventories and check outs, very knowledgeable curious and helpful. Next time I am looking for a member of staff , I may have to pinch him from core !!...
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By: Core Property
Dec 13, 2013
View all comments (2)
Many thanks for taking the time and to leave a comment on our company. ...

“Hi I have just seen your site. I have been ......”

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Feb 13,2013
Minithumbup
By: 'Core'
Feb 13,2013
2 people found
this helpful
Hi I have just seen your site. I have been a tenant of core for 3 years I have always found the staff to be efficient friendly and helpful All my issues or repairs have been handled professionally and with care I cannot thank them enough ...
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“I rented a property from Core for approximately 1 year. It ......”

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Jan 23,2013
Minithumbdown
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Jane
By: 'Core'
Jan 23,2013
4 people found
this helpful
I rented a property from Core for approximately 1 year. It is not an experience I would recommend others try. As another review stated, getting repairs carried out was a nightmare. I will mention that the landlord was largely to blame as Core had a rent ...
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What agent could do to change your mind?
Not a thing.
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By: lmg
Sep 11, 2013
View all comments (6)
Yes, I have made an assumption that you are not here to help. I have arrived at this conclusion due to you refusing to help me when I was your tenant. So why would you help an ex tenant? Also, I find "if everything is as you say" extremely insulting. You know very well the conditions I had to live in while I was your tenant. And Jane Allan knows very well the effect this had on my physical health and emotional wellbeing. For you to suggest that I am being anything less than truthful is disg ...

“Had to sell my property quickly and decided to use ......”

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Dec 18,2012
Minithumbup
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Daniel
By: 'david'
Dec 18,2012
4 people found
this helpful
Had to sell my property quickly and decided to use Core over the other agents I had spoken to. I liked their honesty with a regards to the property value and their maketing package was second to none resulting in a sale in 6 days. I ...
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By: core
May 21, 2014
View all comments (1)
Many thanks for taking the time and to leave a comment on our company. ...

“Core Property Management was a great surprise to me. They've ......”

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Dec 17,2012
Minithumbup
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Jane
By: 'Alex'
Dec 17,2012
2 people found
this helpful
Core Property Management was a great surprise to me. They've offered prompt service when I had maintenance issues [Many thanks to Jane Allan - Property Manager - always helpful and friendly], great financial updates/support [very grateful to Carol Brown Blair who managed my rent ...
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By: Core Property
Dec 13, 2013
View all comments (1)
Many thanks for taking the time and to leave a comment on our company. ...

“I moved my properties over to Core property after speaking ......”

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Dec 06,2012
Minithumbup
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Jane
By: 'James'
Dec 06,2012
4 people found
this helpful
I moved my properties over to Core property after speaking with carol the letting director and Jane the property manager . They made me feel easy , with change over from letting agent , to another . They went over and beyond the call of duty, in all aspects ...
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By: Core Property
Dec 13, 2013
View all comments (1)
Many thanks for taking the time and to leave a comment on our company. ...

“I rent a property from Core for around 18 months now ......”

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Nov 15,2012
Minithumbdown
By: 'Sumit'
Nov 15,2012
3 people found
this helpful
I rent a property from Core for around 18 months now and it seems that they are least bothered with the tenants. The only reason why they will contact you if your rent has been delayed. I have had issues with my Hoover for over 3 weeks ...
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By: Core Property
Apr 30, 2013
View all comments (3)
Core Property Management Complaints Procedure 1. A person has been appointed in this office to deal with complaints and you should not hesitate to contact the relevant person. Details are set out below: Carol Brown-Blair – Director of Lettings Core Property Management Limited, Core Property House 4 Claremont Place Glasgow G3 7YR Tel: 0844 335 1183 Direct Line: 0141 353 1291 Email: [email protected] 2. Where your complaint is initially made orally, you will be request ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:00 PM 02/07/2018 by allAgents

Awards won by Core Property Management, Glasgow G3 7YR



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