80% lettings valuation accuracy
60% lettings fee satisfaction
Sep 10,2015
Sep 10,2015
6
people found
this helpful
this helpful
Found to what was a perfect flat for me and girlfriends first home together back in April 2011. We immediately paid £150 to secure property and move in 4 weeks later. That's when trouble all began had several issues getting hold of jane in the office. As one day I was having a hot shower before work, the water temperature changed dramatically and scalded my chest. I ended up in hospital due to this with severe blistering and discomfort. When finally got hold of the office it took close to a week to have this repaired. I chased up everyday, as it was just a shower room we had in property. The shower was completely replaced. Then couple of months down the line. Our boiler broke for first time of a saturday night in mid november. We contacted emergency gas engineer out to repair he got the boiler working for a few days. On the Monday I received a phone call from office asking why I called out and why it couldn't wait till Monday as landlord was refusing to pay bill for repair. I was told not to contact emergency gas engineer again. And speak with office hours.
The boiler went again. Another engineer from different company came off and said boiler was broken and it would need to be replaced! Now this is the fun part. The landlord dragged his feet. It took over 4 weeks to have it replaced. The landlord turned up at door with plug in radiators and £20 to heat the house. 2 measly heaters for a 2 bedroom house. We were compensated of around £150 for problem. Even thoo property was inhabitable for weeks as we had to move in with my parents with period it was broken due to how cold property was. A joke it was to receive just a third of which I was paying back for a month not in the property to negligence of landlord and agency
As I mentioned also above we paid £150 to secure flat. It was only when we contacted a solicitor he informed us it was an illegal payment they took and it should have been taken off our deposit to which it was never. Jane from office was adamant it was all above board. It's only when we moved out property this all came to light. And to be honest back then I was just happy to leave it and never contact again. I find it funny that read reviews before posting my own that they have taken same payment from other tennents and keeping the money. My personal opinion is someone in one of the offices must be keeping that money as it can't be going through the books as it's not a fee they are entitled to. And I can't help but think how many more have they did this to. It's looking back now that I'm with a different letting agency and being treated fantastically I relised how very poorly I was treated. And ripped off by core. If reading this i hope it stops you making same mistake i did by letting off this agency.
AVOID AVOID AVOID AVOID AVOID
The boiler went again. Another engineer from different company came off and said boiler was broken and it would need to be replaced! Now this is the fun part. The landlord dragged his feet. It took over 4 weeks to have it replaced. The landlord turned up at door with plug in radiators and £20 to heat the house. 2 measly heaters for a 2 bedroom house. We were compensated of around £150 for problem. Even thoo property was inhabitable for weeks as we had to move in with my parents with period it was broken due to how cold property was. A joke it was to receive just a third of which I was paying back for a month not in the property to negligence of landlord and agency
As I mentioned also above we paid £150 to secure flat. It was only when we contacted a solicitor he informed us it was an illegal payment they took and it should have been taken off our deposit to which it was never. Jane from office was adamant it was all above board. It's only when we moved out property this all came to light. And to be honest back then I was just happy to leave it and never contact again. I find it funny that read reviews before posting my own that they have taken same payment from other tennents and keeping the money. My personal opinion is someone in one of the offices must be keeping that money as it can't be going through the books as it's not a fee they are entitled to. And I can't help but think how many more have they did this to. It's looking back now that I'm with a different letting agency and being treated fantastically I relised how very poorly I was treated. And ripped off by core. If reading this i hope it stops you making same mistake i did by letting off this agency.
AVOID AVOID AVOID AVOID AVOID
Comment on agent fees
Jane and Maria as useful as a plastic spoon in a sword fight. No help what so ever. Jobs would have been easier made redundant and an automated phone system in place
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Aug 05, 2016
As a previous tenant of Core, I find Craig's comment that the negative reviews on here are a result of them refusing to pay AllAgents a fee extremely insulting - my reviews are on this page already. I can easily say that living in one of Core's properties was the single worst experience of my life and I can quite believe this reviewers experiences of repairs not being carried out to standard, not being able to get a hold of Jane (I'm surprised she bothers having a desk as she is 'away' from it that often. I would recommend all prospective tenants and genuine landlords AVOID this agent at all costs. Sep 17, 2015
Can you please call the office to discuss or let me know who you are?Many Thanks
Craig
0141 353 1291
Sep 16, 2015
Your company never did a reference check. We were informed the flat would be held. And next thing we knew we are in it, we were not asked about previous places where we stayed. We recently did reference checks after seeing a flat with chantelle estates, and theres was done correctly. Check my housing for 3 years. Contacted my work to make sure im in employment, and that i would be for the coming year as the let is a 12 month one.And another craig, saying this could be a negative review as you were not willing to pay, is you just trying to smokescreen the lack of respect you have to tennents within your care.
as i mentioned, i was burnt on chest because of a faulty shower, yes it was replaced, but it didnt make ammends to the fact i was in discomfort for weeks!
The only decent thing that has come out of my let with yourselves is the fact, i can and have talked people out of letting with yourselves, ive saved at least a dozen people going through the misery i had
Sep 14, 2015
Hello Mark.Please can you contact the branch to discuss the above matter. Once we have spoken, I will respond honestly via the agents comment system.
In relation to fees, every agent could charge fees (2011) these fees will have included the referencing of single or multiple tenants.
Tenants now obtain their own references. Core Property have not charged any admin fee since 2012.
The review last you have just posted ( which is your right to do ) mentions fees charged, we do not charge fees. Staff keeping money ( all monies taken are banked and recorded )and finally staff members that have not been with the company for over 2 years.
We also have a full audited system. I wish you hadn't taken 2 years to post your review as I would of liked to have been made aware at the time!
I also have no real way of finding out who you are as we have only a first name and a post code area.
On another note it seems strange that the week after we refuse to pay a fee to join ALLAGENTS ( as they are run by a Glasgow letting agent.) That we receive a negative posting 2 years after an event.
Kind Regards
Craig.
0141 353 1291.
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Opening Hours
Address
Core Property Management
4 Claremont Place
Glasgow
City of Glasgow
G3 7YR
0141 353 1291
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 60% | £450 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 1 | 4 | 12 | 2 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
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- Block Management
- Surveys
- Conveyancing
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- Home Builder
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Latest Properties
Jun 02,2021
Jun 02,2021
2
people found
this helpful
this helpful
Terrible service been a tenant for 2 years had 1 repair done on boiler after waiting about 7 weeks, and every time i call about repairs they send a cowboy builder to look at it, just look nothing else , that takes weeks an then nothing ever comes of ...
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Jan 20,2020
Jan 20,2020
0
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I just started renting a property from Core Property all the team Craig , Shannon and Yasmin were very professional always returned my calls and emails.
Had a problem with the heating when I first moved in I made a call to Core and they sent ...
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Aug 02,2019
Aug 02,2019
5
people found
this helpful
this helpful
Irresponsible, dishoest property agent who couldn't care less once they took your money! The worst I've ever had! They failed to return my tenant deposit despite the landlord authroised a full refund 2 months ago. I've chased them numerous times via email and phone call but ...
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Jul 17,2019
Jul 17,2019
5
people found
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this helpful
Terrible experience
Absolutely terrible experience I've never had anything to this poor level of experience in all my years of renting.
firstly the condition of the property which after viewing I was told that it would be updated and fixed this was not done and ...
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Nov 23,2018
Nov 23,2018
0
people found
this helpful
this helpful
We recently transferred our portfolio of 9 flats to Core Property after having the misfortune of dealing with a national agency who failed to live up to our expectations. Right from the off Craig and his team were right on the ball, both in respect of ...
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Comment on agent fees
Fair
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Mar 02,2017
Mar 02,2017
0
people found
this helpful
this helpful
Great service, great staff. Been a landlord for a year now and I've never had any problems. Would definitely recommend and use again. Thanks again core!...
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Comment on agent fees
Good
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Yes
Mar 01,2017
Mar 01,2017
0
people found
this helpful
this helpful
I would like to say a big Thank You! to the entire team at Core Property Management. They have been looking after my flats for 5 years and I have never experienced any problems. Being always away with my job, I can confidently rely on their ...
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Comment on agent fees
very good
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Feb 28,2017
Feb 28,2017
10
people found
this helpful
this helpful
I hope someone reads this before giving their property to Core. In less than 2 years they have ruined my flat, their incompetence knows no bounds. The tenant they put in ruined the bathroom so much so I had to rip out the floor !! I mailed ...
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Sep 02, 2018
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(1)
Agreed. If I'd known about them I'd never have let them near my flat. They lied about the potential rental income and told me to drop it. There were mysterious charges at every turn. They only wanted tenants in for 6 months because they were making more money that way. They didn't inspect the flat because a tenant drilled into the wall to place a weightlifting bar which I had to pay to have removed. Tenants did what they liked and it was often empty. They lied, obfuscated ad didn't answer the ph ...
Nov 30,2016
Nov 30,2016
6
people found
this helpful
this helpful
I know as a tenant in Glasgow you can't expect any proper customer service but Core was the 3rd agency I used and hopefully won't need to deal with them ever again. It's impossible to get a fast reply from them. Now I'm just praying ...
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Aug 05,2016
Aug 05,2016
6
people found
this helpful
this helpful
Awful customer service, they do not do what they say they will and when you try to call the office either no answer or they hang up. My dad is meant to move into the house today at 2pm and we still have no idea ...
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Apr 12,2016
Apr 12,2016
0
people found
this helpful
this helpful
As a new landlord, I am delighted with the service received from Core.
Both Carol and Craig were very helpful in setting everything up for my properties - from landlord insurance, to legislative requirements, and marketing.
All my properties were tenanted within a couple weeks.
...
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Comment on agent fees
Good Best deal by far
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Yes
Sep 10,2015
Sep 10,2015
6
people found
this helpful
this helpful
Found to what was a perfect flat for me and girlfriends first home together back in April 2011. We immediately paid £150 to secure property and move in 4 weeks later. That's when trouble all began had several issues getting hold of jane in the office. As one ...
read full review
read full review
Comment on agent fees
Jane and Maria as useful as a plastic spoon in a sword fight. No help what so ever. Jobs would have been easier made redundant and an automated phone system in place
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Yes
Aug 05, 2016
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(4)
As a previous tenant of Core, I find Craig's comment that the negative reviews on here are a result of them refusing to pay AllAgents a fee extremely insulting - my reviews are on this page already. I can easily say that living in one of Core's properties was the single worst experience of my life and I can quite believe this reviewers experiences of repairs not being carried out to standard, not being able to get a hold of Jane (I'm surprised she bothers having a desk as she is 'away' from it ...
Jul 03,2015
Jul 03,2015
10
people found
this helpful
this helpful
I was renting a flat property in Glasgow from this agent. On my arrival to the property I found that the boiler was not working so there was no hot water and heating. It was difficult to explain to the agent that boiler was not ...
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Jun 10,2014
Jun 10,2014
0
people found
this helpful
this helpful
Landlord with Core for over 5 years, very happy with service. Last property, keys handed to Core on Friday at pm. Confirmation that it had been rented by Monday pm. Very pleased. Keep up the excellent work !
Mick...
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Jun 10, 2014
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(1)
Thank you Micheal,
for taking the time to review our company. ...
May 19,2014
May 19,2014
5
people found
this helpful
this helpful
Absolutely horrendous. Never in my life will I recommend them to anyone. There is no communication from them, if you contact them via email they deny even receiving the email (but if the email was about a payment, I bet they would have received it ...
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What agent could do to change your mind?
Absolutely nothing. CowboysAttached Filesnbsp;
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Jul 26, 2014
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(6)
Craig,
Whenever anyone leaves negative feedback about your company, your response is always the same. You copy and paste a copy of your 'complaints' procedure, then demand that the person who has left negative feedback provides you with their name and address!!
Instead of letting properties that you are responsible for fall into a state of such disrepair that tenants and ex tenants are forced to move out, and have by this point become so disillusioned with the service that Core Property p ...
Feb 17,2014
Feb 17,2014
0
people found
this helpful
this helpful
Professional and friendly service. Tried a few agencies before this one with no luck and then the first property viewed with Core was perfect. Very happy with everything....
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Feb 18, 2014
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(1)
Many thanks for taking the time and to leave a comment on our company. ...
Dec 11,2013
Dec 11,2013
3
people found
this helpful
this helpful
Constant problems with property, and everytime we phoned, we would get maria answering, who always said I will leave a message, that was not given. We would wait days for reply, before having to chase up the situation, no communication within there office.
Jane herself ...
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Dec 12, 2013
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(1)
Core Property Management Complaints Procedure
1. A person has been appointed in this office to deal with complaints and you should not hesitate to contact the relevant person. Details are set out below:
Carol Brown-Blair – Director of Lettings
Core Property Management Limited, Core Property House 4 Claremont Place Glasgow G3 7YR
Tel: 0844 335 1183 Direct Line: 0141 353 1291 Email: [email protected]
2. Where your complaint is initially made orally, you will be re ...
Jul 24,2013
Jul 24,2013
2
people found
this helpful
this helpful
Still can't believe it!!
An agency that actually does everything it claims to ( and does it well )
I particularly liked the fact that the give the tenant a courtesy call after a week to make sure all is well
They then follow this up with ...
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Dec 13, 2013
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(2)
Many thanks for taking the time and to leave a comment on our company. ...
Apr 22,2013
Apr 22,2013
1
people found
this helpful
this helpful
Have used all services that Core provide. I am happy to say that they are first class in every department from the first telephone call to the final resolve of any issues. I have in excess of 40 properties , all fully managed by Core.
I am ...
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Dec 13, 2013
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Many thanks for taking the time and to leave a comment on our company. ...
Apr 10,2013
Apr 10,2013
1
people found
this helpful
this helpful
Fantastic and professional service I recently rented a property in Paisley and I have to say all the staff were extremely professional and friendly. From the chap who took me to see the property was so helpful and the girls in the office made me ...
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Dec 13, 2013
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Many thanks for taking the time and to leave a comment on our company. ...
Apr 02,2013
Apr 02,2013
1
people found
this helpful
this helpful
Hi ,
I have purchased a lot of properties in Glasgow, I have sold the lot through Core Property
I also had a large number of properties that I rent to tenants, I have just passed the complete portfolio over to craig and his team. Very ...
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Mar 11,2013
Mar 11,2013
1
people found
this helpful
this helpful
Colin is almost a one stop shop for core. He does viewings, removals , inventories and check outs, very knowledgeable curious and helpful. Next time I am looking for a member of staff , I may have to pinch him from core !!...
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Dec 13, 2013
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Many thanks for taking the time and to leave a comment on our company. ...
Feb 13,2013
Feb 13,2013
2
people found
this helpful
this helpful
Hi I have just seen your site.
I have been a tenant of core for 3 years
I have always found the staff to be efficient friendly and helpful
All my issues or repairs have been handled professionally and with care
I cannot thank them enough ...
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Jan 23,2013
Jan 23,2013
4
people found
this helpful
this helpful
I rented a property from Core for approximately 1 year. It is not an experience I would recommend others try.
As another review stated, getting repairs carried out was a nightmare. I will mention that the landlord was largely to blame as Core had a rent ...
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What agent could do to change your mind?
Not a thing.Attached Filesnbsp;
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Sep 11, 2013
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(6)
Yes, I have made an assumption that you are not here to help. I have arrived at this conclusion due to you refusing to help me when I was your tenant. So why would you help an ex tenant?
Also, I find "if everything is as you say" extremely insulting. You know very well the conditions I had to live in while I was your tenant. And Jane Allan knows very well the effect this had on my physical health and emotional wellbeing. For you to suggest that I am being anything less than truthful is disg ...
Dec 18,2012
Dec 18,2012
4
people found
this helpful
this helpful
Had to sell my property quickly and decided to use Core over the other agents I had spoken to. I liked their honesty with a regards to the property value and their maketing package was second to none resulting in a sale in 6 days. I ...
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May 21, 2014
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(1)
Many thanks for taking the time and to leave a comment on our company. ...
Dec 17,2012
Dec 17,2012
2
people found
this helpful
this helpful
Core Property Management was a great surprise to me. They've offered prompt service when I had maintenance issues [Many thanks to Jane Allan - Property Manager - always helpful and friendly], great financial updates/support [very grateful to Carol Brown Blair who managed my rent ...
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Dec 13, 2013
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Many thanks for taking the time and to leave a comment on our company. ...
Dec 06,2012
Dec 06,2012
4
people found
this helpful
this helpful
I moved my properties over to Core property after speaking with carol the letting director and Jane the property manager . They made me feel easy , with change over from letting agent , to another . They went over and beyond the call of duty, in all aspects ...
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Dec 13, 2013
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Many thanks for taking the time and to leave a comment on our company. ...
Nov 15,2012
Nov 15,2012
3
people found
this helpful
this helpful
I rent a property from Core for around 18 months now and it seems that they are least bothered with the tenants. The only reason why they will contact you if your rent has been delayed. I have had issues with my Hoover for over 3 weeks ...
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Apr 30, 2013
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Core Property Management Complaints Procedure
1. A person has been appointed in this office to deal with complaints and you should not hesitate to contact the relevant person. Details are set out below:
Carol Brown-Blair – Director of Lettings
Core Property Management Limited, Core Property House 4 Claremont Place Glasgow G3 7YR
Tel: 0844 335 1183 Direct Line: 0141 353 1291 Email: [email protected]
2. Where your complaint is initially made orally, you will be request ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:00 PM 02/07/2018 by allAgents
