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Core Property Management
3.3/5, 28 Reviews
54% Recommended
80% letting valuation accuracy
60% letting fee satisfaction
No description for branch.
The UK's largest customer review website for the property industry.
Core Property Management
4 Claremont Place,G3 7YR
Certified Customer Experience
Report Summary
Report generated on (04 April 2025 @ 15:51:19)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Carmen on 1st Jun 2021
1 Star Review
Terrible service been a tenant for 2 years had 1 repair done on boiler after waiting about 7 weeks, and every time i call about repairs they send a cowboy builder to look at it, just look nothing else , that takes weeks an then nothing ever comes of it,
The property i have is damp it stinks rotten and not 1 repair i reported has been done in 2 years, wouldn't recommend to anyone,
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
THOMAS on 20th Jan 2020
5 Star Review
I just started renting a property from Core Property all the team Craig , Shannon and Yasmin were very professional always returned my calls and emails.
Had a problem with the heating when I first moved in I made a call to Core and they sent out an engineer to rectify it immediately.
I would highly recommend this agent.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Yvonne on 1st Aug 2019
1 Star Review
Irresponsible, dishoest property agent who couldn't care less once they took your money! The worst I've ever had! They failed to return my tenant deposit despite the landlord authroised a full refund 2 months ago. I've chased them numerous times via email and phone call but they simply don't care! I'll be making a formal complaint!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Mohammed on 16th Jul 2019
1 Star Review
Terrible experience
Absolutely terrible experience I've never had anything to this poor level of experience in all my years of renting.
firstly the condition of the property which after viewing I was told that it would be updated and fixed this was not done and it took months to make any changes and these were small changes.
All the emails to the staff were replied to after a long time and the lot of emails that was sent plus after having to leave the property due to a family member passing away the company then went and told me that I left it in a poor state and that I would have to pay a cleaning fee even after stating quite clearly that the property was in poor condition when I moved in.
all in all I would avoid this rental company as a service has been completely poor.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Dr on 23rd Nov 2018
5 Star Review
We recently transferred our portfolio of 9 flats to Core Property after having the misfortune of dealing with a national agency who failed to live up to our expectations. Right from the off Craig and his team were right on the ball, both in respect of finding new tenants, dealing with all the compliance issues and paying the rental income on time.
Their commitment in ensuring our portfolio runs smoothly has to be commended.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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"Found to what was a perfect..."
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1 Star Review
Jane
By : 'mark1505'
Services : Letting(As a Tenant)
Rent PCM : £450
Would you recommend ? : No
Postcode : G21
Sep 9, 2015
People found this helpful6
Found to what was a perfect flat for me and girlfriends first home together back in April 2011. We immediately paid £150 to secure property and move in 4 weeks later. That's when trouble all began had several issues getting hold of jane in the office. As one day I was having a hot shower before work, the water temperature changed dramatically and scalded my chest. I ended up in hospital due to this with severe blistering and discomfort. When finally got hold of the office it took close to a week to have this repaired. I chased up everyday, as it was just a shower room we had in property. The shower was completely replaced. Then couple of months down the line. Our boiler broke for first time of a saturday night in mid november. We contacted emergency gas engineer out to repair he got the boiler working for a few days. On the Monday I received a phone call from office asking why I called out and why it couldn't wait till Monday as landlord was refusing to pay bill for repair. I was told not to contact emergency gas engineer again. And speak with office hours. The boiler went again. Another engineer from different company came off and said boiler was broken and it would need to be replaced! Now this is the fun part. The landlord dragged his feet. It took over 4 weeks to have it replaced. The landlord turned up at door with plug in radiators and £20 to heat the house. 2 measly heaters for a 2 bedroom house. We were compensated of around £150 for problem. Even thoo property was inhabitable for weeks as we had to move in with my parents with period it was broken due to how cold property was. A joke it was to receive just a third of which I was paying back for a month not in the property to negligence of landlord and agency As I mentioned also above we paid £150 to secure flat. It was only when we contacted a solicitor he informed us it was an illegal payment they took and it should have been taken off our deposit to which it was never. Jane from office was adamant it was all above board. It's only when we moved out property this all came to light. And to be honest back then I was just happy to leave it and never contact again. I find it funny that read reviews before posting my own that they have taken same payment from other tennents and keeping the money. My personal opinion is someone in one of the offices must be keeping that money as it can't be going through the books as it's not a fee they are entitled to. And I can't help but think how many more have they did this to. It's looking back now that I'm with a different letting agency and being treated fantastically I relised how very poorly I was treated. And ripped off by core. If reading this i hope it stops you making same mistake i did by letting off this agency. AVOID AVOID AVOID AVOID AVOID
Comments on Agent Fees
Jane and Maria as useful as a plastic spoon in a sword fight. No help what so ever. Jobs would have been easier made redundant and an automated phone system in place
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By : Craig
Sep 14, 2015Hello Mark. Please can you contact the branch to discuss the above matter. Once we have spoken, I will respond honestly via the agents comment system. In relation to fees, every agent could charge fees (2011) these fees will have included the referencing of single or multiple tenants. Tenants now obtain their own references. Core Property have not charged any admin fee since 2012. The review last you have just posted ( which is your right to do ) mentions fees charged, we do not charge fees. Staff keeping money ( all monies taken are banked and recorded )and finally staff members that have not been with the company for over 2 years. We also have a full audited system. I wish you hadn't taken 2 years to post your review as I would of liked to have been made aware at the time! I also have no real way of finding out who you are as we have only a first name and a post code area. On another note it seems strange that the week after we refuse to pay a fee to join ALLAGENTS ( as they are run by a Glasgow letting agent.) That we receive a negative posting 2 years after an event. Kind Regards Craig. 0141 353 1291.
By : mark1505
Sep 16, 2015Your company never did a reference check. We were informed the flat would be held. And next thing we knew we are in it, we were not asked about previous places where we stayed. We recently did reference checks after seeing a flat with chantelle estates, and theres was done correctly. Check my housing for 3 years. Contacted my work to make sure im in employment, and that i would be for the coming year as the let is a 12 month one. And another craig, saying this could be a negative review as you were not willing to pay, is you just trying to smokescreen the lack of respect you have to tennents within your care. as i mentioned, i was burnt on chest because of a faulty shower, yes it was replaced, but it didnt make ammends to the fact i was in discomfort for weeks! The only decent thing that has come out of my let with yourselves is the fact, i can and have talked people out of letting with yourselves, ive saved at least a dozen people going through the misery i had
By : craig
Sep 17, 2015Can you please call the office to discuss or let me know who you are? Many Thanks Craig 0141 353 1291
By : craig
Sep 29, 2015Update I asked on the 14th & 17th for this mystery reviewer to contact the office to discuss the issue that was made over 2 years ago. it is now the 29th. We have had no communication! We cannot confirm the identity, the property or the complaint. I would like to ask the letting company , 1-2- let , they are the Glasgow letting company associated with All Agents to provide any further details on this negative review. I asked All Agents business manager to confirm the above and that he worked in the 1-2- office. He confirmed that he didn't know where he worked and couldn't give me his phone number. I will be interested in any response.
By : Lisa
Aug 5, 2016As a previous tenant of Core, I find Craig's comment that the negative reviews on here are a result of them refusing to pay AllAgents a fee extremely insulting - my reviews are on this page already. I can easily say that living in one of Core's properties was the single worst experience of my life and I can quite believe this reviewers experiences of repairs not being carried out to standard, not being able to get a hold of Jane (I'm surprised she bothers having a desk as she is 'away' from it that often. I would recommend all prospective tenants and genuine landlords AVOID this agent at all costs.
By : Hmarshall
Aug 27, 2016I agree with all of the comments on this. Core property is an utter disgrace and the should not be trading! They also go by homes & Watson as I believe, previously contacting the office. I too have been left over 4 weeks without heating/hot water they have zero compassion as they are not the ones living in these hell holes. On a side note JANE is about as much use as a chocolate teapot! I honestly wonder how that woman still has a job. I really hope for any future tenants *more like mugs* she doesn't. God help all the poor people that have still deal with these SCUMBAGS!
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 80% | 60.00% | £450 | £1,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 9 | 1 | 4 | 12 | 2 | 0 | 0 | 0 | 0 | 0 |
Address
Core Property Management
4 Claremont Place, Glasgow, City of Glasgow
G3 7YR
0141 353 1291
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Terrible service been a ...
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1 Star Review
By : 'Carmen'
Branch : Glasgow, 4 Claremont Place
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : L15
Jun 1, 2021
People found this helpful2
Terrible service been a tenant for 2 years had 1 repair done on boiler after waiting about 7 weeks, and every time i call about repairs they send a cowboy builder to look at it, just look nothing else , that takes weeks an then nothing ever comes of it, The property i have is damp it stinks ... Read Full Review
Comments (0)
Terrible service been a tenant for 2 years had 1 repair done on boiler after waiting about 7 weeks, and every time i call about repairs they send a cowboy builder to look at it, just look nothing else , that takes weeks an then nothing ever comes of it,
Was this helpful?:
Carmen said about Core Property Management
Services : Letting( As a Tenant )Date: 1st Jun 2021
Terrible service been a tenant for 2 years had 1 repair done on boiler after waiting about 7 weeks, and every time i call about repairs they send a cowboy builder to look at it, just look nothing else , that takes weeks an then nothing ever comes of it,
The property i have is damp it stinks rotten and not 1 repair i reported has been done in 2 years, wouldn't recommend to anyone,
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I just started renting a ...
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5 Star Review
Craig
By : 'THOMAS'
Branch : Glasgow, 4 Claremont Place
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : G62
Jan 20, 2020
People found this helpful0
I just started renting a property from Core Property all the team Craig , Shannon and Yasmin were very professional always returned my calls and emails. Had a problem with the heating when I first moved in I made a call to Core and they sent out an engineer to rectify it immediately. I would ... Read Full Review
Comments (0)I just started renting a property from Core Property all the team Craig , Shannon and Yasmin were very professional always returned my calls and emails.
Was this helpful?:
THOMAS HART said about Core Property Management
Services : Letting( As a Tenant )Date: 20th Jan 2020
I just started renting a property from Core Property all the team Craig , Shannon and Yasmin were very professional always returned my calls and emails.
Had a problem with the heating when I first moved in I made a call to Core and they sent out an engineer to rectify it immediately.
I would highly recommend this agent.
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Irresponsible, dishoest ...
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1 Star Review
By : 'Yvonne'
Branch : Glasgow, 4 Claremont Place
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : G13
Aug 1, 2019
People found this helpful5
Irresponsible, dishoest property agent who couldn't care less once they took your money! The worst I've ever had! They failed to return my tenant deposit despite the landlord authroised a full refund 2 months ago. I've chased them numerous times via email and phone call but they ... Read Full Review
Comments (0)Was this helpful?:
Yvonne said about Core Property Management
Services : Letting( As a Tenant )Date: 1st Aug 2019
Irresponsible, dishoest property agent who couldn't care less once they took your money! The worst I've ever had! They failed to return my tenant deposit despite the landlord authroised a full refund 2 months ago. I've chased them numerous times via email and phone call but they simply don't care! I'll be making a formal complaint!
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Terrible experience. Avoid ...
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1 Star Review
Sacha
By : 'Mohammed'
Branch : Glasgow, 4 Claremont Place
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G1
Jul 16, 2019
People found this helpful5
Terrible experience Absolutely terrible experience I've never had anything to this poor level of experience in all my years of renting. firstly the condition of the property which after viewing I was told that it would be updated and fixed this was not done and it took months to make any ... Read Full Review
Comments (0)Terrible experience
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Mohammed Ali said about Core Property Management
Services : Letting( As a Tenant )Date: 16th Jul 2019
Terrible experience
Absolutely terrible experience I've never had anything to this poor level of experience in all my years of renting.
firstly the condition of the property which after viewing I was told that it would be updated and fixed this was not done and it took months to make any changes and these were small changes.
All the emails to the staff were replied to after a long time and the lot of emails that was sent plus after having to leave the property due to a family member passing away the company then went and told me that I left it in a poor state and that I would have to pay a cleaning fee even after stating quite clearly that the property was in poor condition when I moved in.
all in all I would avoid this rental company as a service has been completely poor.
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Exceptional ...
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5 Star Review
Craig
Carol
By : 'Dr'
Branch : Glasgow, 4 Claremont Place
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : G12
Nov 23, 2018
People found this helpful0
We recently transferred our portfolio of 9 flats to Core Property after having the misfortune of dealing with a national agency who failed to live up to our expectations. Right from the off Craig and his team were right on the ball, both in respect of finding new tenants, dealing with all the ... Read Full Review
Comments on Agent Fees
Fair
Comments (0)We recently transferred our portfolio of 9 flats to Core Property after having the misfortune of dealing with a national agency who failed to live up to our expectations. Right from the off Craig and his team were right on the ball, both in respect of finding new tenants, dealing with all the compliance issues and paying the rental income on time.
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Dr L McDermott said about Core Property Management
Services : Letting( As a Owner )Date: 23rd Nov 2018
We recently transferred our portfolio of 9 flats to Core Property after having the misfortune of dealing with a national agency who failed to live up to our expectations. Right from the off Craig and his team were right on the ball, both in respect of finding new tenants, dealing with all the compliance issues and paying the rental income on time.
Their commitment in ensuring our portfolio runs smoothly has to be commended.
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Great service, great staff. ...
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5 Star Review
By : 'Andrew'
Branch : Glasgow, 4 Claremont Place
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : G63
Mar 2, 2017
People found this helpful0
Great service, great staff. Been a landlord for a year now and I've never had any problems. Would definitely recommend and use again. Thanks again ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Andrew smith said about Core Property Management
Services : Letting( As a Owner )Date: 2nd Mar 2017
Great service, great staff. Been a landlord for a year now and I've never had any problems. Would definitely recommend and use again. Thanks again core!
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I would like to say a big ...
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5 Star Review
Craig
Carol
By : 'Rebecca'
Branch : Glasgow, 4 Claremont Place
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : G11
Mar 1, 2017
People found this helpful0
I would like to say a big Thank You! to the entire team at Core Property Management. They have been looking after my flats for 5 years and I have never experienced any problems. Being always away with my job, I can confidently rely on their professionalism. Whenever I am back in Glasgow, I visit my ... Read Full Review
Comments on Agent Fees
very good
Comments (0)I would like to say a big Thank You! to the entire team at Core Property Management. They have been looking after my flats for 5 years and I have never experienced any problems. Being always away with my job, I can confidently rely on their professionalism. Whenever I am back in Glasgow, I visit my properties with a member of staff from Core, and I have been pleasantly surprised every time. The properties are looked after very well, and all the tenants Core found for me are fantastic, I couldn't be happier.
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Rebecca Burges said about Core Property Management
Services : Letting( As a Owner )Date: 1st Mar 2017
I would like to say a big Thank You! to the entire team at Core Property Management. They have been looking after my flats for 5 years and I have never experienced any problems. Being always away with my job, I can confidently rely on their professionalism. Whenever I am back in Glasgow, I visit my properties with a member of staff from Core, and I have been pleasantly surprised every time. The properties are looked after very well, and all the tenants Core found for me are fantastic, I couldn't be happier.
The rent reaches my account on time every month, and all maintenance work is discussed in advance. The fees are lower than any other agent's I've contacted before, and their service is nothing short of perfect.
Core Property Management is the best choice any landlord can make. I am strongly recommending them.
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I hope someone reads this ...
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1 Star Review
Carol
Daniel
By : 'DO'
Branch : Glasgow, 4 Claremont Place
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : No
Postcode : G32
Feb 28, 2017
People found this helpful10
I hope someone reads this before giving their property to Core. In less than 2 years they have ruined my flat, their incompetence knows no bounds. The tenant they put in ruined the bathroom so much so I had to rip out the floor !! I mailed them, saying I was keeping the deposit n they let it go. If ... Read Full Review
Comments (1)Was this helpful?:
DO NOT USE CORE PROPERTY MANAGEMENT said about Core Property Management
Services : Letting( As a Owner )Date: 28th Feb 2017
I hope someone reads this before giving their property to Core. In less than 2 years they have ruined my flat, their incompetence knows no bounds. The tenant they put in ruined the bathroom so much so I had to rip out the floor !! I mailed them, saying I was keeping the deposit n they let it go. If you value your property please go somewhere else !!!
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By : Mary MacPhee
Sep 2, 2018Agreed. If I'd known about them I'd never have let them near my flat. They lied about the potential rental income and told me to drop it. There were mysterious charges at every turn. They only wanted ...
I know as a tenant in Glasgow ...
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1 Star Review
By : 'Sad'
Branch : Glasgow, 4 Claremont Place
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G31
Nov 30, 2016
People found this helpful6
I know as a tenant in Glasgow you can't expect any proper customer service but Core was the 3rd agency I used and hopefully won't need to deal with them ever again. It's impossible to get a fast reply from them. Now I'm just praying they'll refund my deposit cause I moved away a couple of weeks ... Read Full Review
Comments (0)Was this helpful?:
Sad panda said about Core Property Management
Services : Letting( As a Tenant )Date: 30th Nov 2016
I know as a tenant in Glasgow you can't expect any proper customer service but Core was the 3rd agency I used and hopefully won't need to deal with them ever again. It's impossible to get a fast reply from them. Now I'm just praying they'll refund my deposit cause I moved away a couple of weeks ago, there is already a new tenant in the apartment but I have not had a reply to my request about the final inspection.
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Awful customer service, they ...
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1 Star Review
Daniel
MARIA
By : 'catherine'
Branch : Glasgow, 4 Claremont Place
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : No
Postcode : G83
Aug 4, 2016
People found this helpful6
Awful customer service, they do not do what they say they will and when you try to call the office either no answer or they hang up. My dad is meant to move into the house today at 2pm and we still have no idea what is happening. Their communication has been awful. A company meant to manage the ... Read Full Review
Comments (0)Was this helpful?:
catherine said about Core Property Management
Services : Letting( As a Tenant )Date: 4th Aug 2016
Awful customer service, they do not do what they say they will and when you try to call the office either no answer or they hang up. My dad is meant to move into the house today at 2pm and we still have no idea what is happening. Their communication has been awful. A company meant to manage the property should be fully aware of how long works will take to ensure the prospective tenants move in date is realistic.
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As a new landlord, I am ...
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5 Star Review
Carol
Craig
By : 'Joanna'
Branch : Glasgow, 4 Claremont Place
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : PA4
Apr 11, 2016
People found this helpful0
As a new landlord, I am delighted with the service received from Core. Both Carol and Craig were very helpful in setting everything up for my properties - from landlord insurance, to legislative requirements, and marketing. All my properties were tenanted within a couple weeks. I sincerely ... Read Full Review
Comments on Agent Fees
Good Best deal by far
Comments (0)As a new landlord, I am delighted with the service received from Core.
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Joanna said about Core Property Management
Services : Letting( As a Owner )Date: 11th Apr 2016
As a new landlord, I am delighted with the service received from Core.
Both Carol and Craig were very helpful in setting everything up for my properties - from landlord insurance, to legislative requirements, and marketing.
All my properties were tenanted within a couple weeks.
I sincerely recommend Core Property to everyone offering/looking for accommodation
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Found to what was a perfect ...
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1 Star Review
Jane
By : 'mark1505'
Branch : Glasgow, 4 Claremont Place
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : G21
Sep 9, 2015
People found this helpful6
Found to what was a perfect flat for me and girlfriends first home together back in April 2011. We immediately paid £150 to secure property and move in 4 weeks later. That's when trouble all began had several issues getting hold of jane in the office. As one day I was having a hot shower ... Read Full Review
Comments on Agent Fees
Jane and Maria as useful as a plastic spoon in a sword fight. No help what so ever. Jobs would have been easier made redundant and an automated phone system in place
Comments (6)Found to what was a perfect flat for me and girlfriends first home together back in April 2011. We immediately paid £150 to secure property and move in 4 weeks later. That's when trouble all began had several issues getting hold of jane in the office. As one day I was having a hot shower before work, the water temperature changed dramatically and scalded my chest. I ended up in hospital due to this with severe blistering and discomfort. When finally got hold of the office it took close to a week to have this repaired. I chased up everyday, as it was just a shower room we had in property. The shower was completely replaced. Then couple of months down the line. Our boiler broke for first time of a saturday night in mid november. We contacted emergency gas engineer out to repair he got the boiler working for a few days. On the Monday I received a phone call from office asking why I called out and why it couldn't wait till Monday as landlord was refusing to pay bill for repair. I was told not to contact emergency gas engineer again. And speak with office hours.
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mark1505 said about Core Property Management
Services : Letting( As a Tenant )Date: 9th Sep 2015
Found to what was a perfect flat for me and girlfriends first home together back in April 2011. We immediately paid £150 to secure property and move in 4 weeks later. That's when trouble all began had several issues getting hold of jane in the office. As one day I was having a hot shower before work, the water temperature changed dramatically and scalded my chest. I ended up in hospital due to this with severe blistering and discomfort. When finally got hold of the office it took close to a week to have this repaired. I chased up everyday, as it was just a shower room we had in property. The shower was completely replaced. Then couple of months down the line. Our boiler broke for first time of a saturday night in mid november. We contacted emergency gas engineer out to repair he got the boiler working for a few days. On the Monday I received a phone call from office asking why I called out and why it couldn't wait till Monday as landlord was refusing to pay bill for repair. I was told not to contact emergency gas engineer again. And speak with office hours.
The boiler went again. Another engineer from different company came off and said boiler was broken and it would need to be replaced! Now this is the fun part. The landlord dragged his feet. It took over 4 weeks to have it replaced. The landlord turned up at door with plug in radiators and £20 to heat the house. 2 measly heaters for a 2 bedroom house. We were compensated of around £150 for problem. Even thoo property was inhabitable for weeks as we had to move in with my parents with period it was broken due to how cold property was. A joke it was to receive just a third of which I was paying back for a month not in the property to negligence of landlord and agency
As I mentioned also above we paid £150 to secure flat. It was only when we contacted a solicitor he informed us it was an illegal payment they took and it should have been taken off our deposit to which it was never. Jane from office was adamant it was all above board. It's only when we moved out property this all came to light. And to be honest back then I was just happy to leave it and never contact again. I find it funny that read reviews before posting my own that they have taken same payment from other tennents and keeping the money. My personal opinion is someone in one of the offices must be keeping that money as it can't be going through the books as it's not a fee they are entitled to. And I can't help but think how many more have they did this to. It's looking back now that I'm with a different letting agency and being treated fantastically I relised how very poorly I was treated. And ripped off by core. If reading this i hope it stops you making same mistake i did by letting off this agency.
AVOID AVOID AVOID AVOID AVOID
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By : Craig
Sep 14, 2015Hello Mark. Please can you contact the branch to discuss the above matter. Once we have spoken, I will respond honestly via the agents comment system. In relation to fees, every agent could...
I was renting a flat property ...
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1 Star Review
By : 'Daniil'
Branch : Glasgow, 4 Claremont Place
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G11
Jul 2, 2015
People found this helpful10
I was renting a flat property in Glasgow from this agent. On my arrival to the property I found that the boiler was not working so there was no hot water and heating. It was difficult to explain to the agent that boiler was not working; as they were sure that it is in working condition. Finally I ... Read Full Review
Comments (0)Was this helpful?:
Daniil said about Core Property Management
Services : Letting( As a Tenant )Date: 2nd Jul 2015
I was renting a flat property in Glasgow from this agent. On my arrival to the property I found that the boiler was not working so there was no hot water and heating. It was difficult to explain to the agent that boiler was not working; as they were sure that it is in working condition. Finally I was lucky enough to get a plumber that was unable to fix it; finally it took nearly a week for them to do something. Spend this time in a hotel at my own expense. Few month after that the ceiling started to leak, there was literally a waterfall. I have contacted the agent and sometime after that the factors came and took pictures of the ceiling. That was it. I have tried to contact agent again but they have started to ignore me and did not reply on my e-mails. The ceiling was leaking till my last day in the property. During the rain I was changing the pans under it to safe laminate. At the end of my tenancy I was told that I would be charged for cleaning. I believe it is the agency that should be charged for providing bad service. Terrible service, very difficult to contact somebody and nobody want to take responsibility for the issues. Try to avoid this agency.
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Landlord with Core for over 5 ...
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5 Star Review
By : 'Mick'
Branch : Glasgow, 4 Claremont Place
Services : Letting( As a Owner )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : G63
Jun 9, 2014
People found this helpful0
Landlord with Core for over 5 years, very happy with service. Last property, keys handed to Core on Friday at pm. Confirmation that it had been rented by Monday pm. Very pleased. Keep up the excellent work ... Read Full Review
Comments (1)Landlord with Core for over 5 years, very happy with service. Last property, keys handed to Core on Friday at pm. Confirmation that it had been rented by Monday pm. Very pleased. Keep up the excellent work !
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Mick said about Core Property Management
Services : Letting( As a Owner )Date: 9th Jun 2014
Landlord with Core for over 5 years, very happy with service. Last property, keys handed to Core on Friday at pm. Confirmation that it had been rented by Monday pm. Very pleased. Keep up the excellent work !
Mick
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By : craig
Jun 10, 2014Thank you Micheal, for taking the time to review our...
Absolutely horrendous. Never ...
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1 Star Review
By : 'X'
Branch : Glasgow, 4 Claremont Place
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G75
May 18, 2014
People found this helpful5
Absolutely horrendous. Never in my life will I recommend them to anyone. There is no communication from them, if you contact them via email they deny even receiving the email (but if the email was about a payment, I bet they would have received it no problem), left me and my son to live in an ... Read Full Review
What agent could do to change your mind?
Absolutely nothing. Cowboys
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X said about Core Property Management
Services : Letting( As a Tenant )Date: 18th May 2014
Absolutely horrendous. Never in my life will I recommend them to anyone. There is no communication from them, if you contact them via email they deny even receiving the email (but if the email was about a payment, I bet they would have received it no problem), left me and my son to live in an unhealthy environment, there were gaps in the windows letting in drafts and creating condensation of the windows which then caused the windowsills to flood and ruin the walls then created fungus and mould (despite cleaning it with bleach ever 2 days) .. This caused my new born to be severally ill which they didn't care about. They are only interested in the money, not your well being. They're threatening to take me to court due to 'rent arrears' which they only told me about after giving me an eviction notice so they could add daily interest .. I'm happy to take them to court for neglect of my sons health and the health problems they have caused me, increased my depression and caused me anxiety. They speak to you as if your a piece of shit, no manners or anything. I only beg people don't make he mistake I did and go to them for a property, you will only live to regret it. I am now living in a new flat which is 100 times better and bigger but yet it's cheaper! Core are just a cowboy company who over charge and don't stick to their own 'procedures'. See yous at court.
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By : core property
May 19, 2014X This is a serious complaint. Core Property has no idea who you are, nor are we aware of any tenant issues matching the claim. Please, if the complaint is valid, can you forward your details- name ...
Professional and friendly ...
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5 Star Review
By : 'Scott'
Branch : Glasgow, 4 Claremont Place
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : G13
Feb 17, 2014
People found this helpful0
Professional and friendly service. Tried a few agencies before this one with no luck and then the first property viewed with Core was perfect. Very happy with ... Read Full Review
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Scott Wilson said about Core Property Management
Services : Letting( As a Tenant )Date: 17th Feb 2014
Professional and friendly service. Tried a few agencies before this one with no luck and then the first property viewed with Core was perfect. Very happy with everything.
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By : core property
Feb 18, 2014Many thanks for taking the time and to leave a comment on our...
Constant problems with ...
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1 Star Review
MARIA
Jane
By : 'unhappy'
Branch : Glasgow, 4 Claremont Place
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G21
Dec 11, 2013
People found this helpful3
Constant problems with property, and everytime we phoned, we would get maria answering, who always said I will leave a message, that was not given. We would wait days for reply, before having to chase up the situation, no communication within there office. Jane herself was rude when I managed to ... Read Full Review
Comments (1)Constant problems with property, and everytime we phoned, we would get maria answering, who always said I will leave a message, that was not given. We would wait days for reply, before having to chase up the situation, no communication within there office.
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unhappy tenent said about Core Property Management
Services : Letting( As a Tenant )Date: 11th Dec 2013
Constant problems with property, and everytime we phoned, we would get maria answering, who always said I will leave a message, that was not given. We would wait days for reply, before having to chase up the situation, no communication within there office.
Jane herself was rude when I managed to finally get hold of her. We had broken gas cooker for 2 years from day we moved in. To which they claimed was not important
Best thing about core was when I was able to hand in my notice to cancel tenancy, a 2 year long nightmare was over. Have told many people to avoid this agency and I urge people reading this review to do so as well
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By : Craig mccoll
Dec 12, 2013Core Property Management Complaints Procedure 1. A person has been appointed in this office to deal with complaints and you should not hesitate to contact the relevant person. Details are set out...
Still can't believe it!! An ...
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5 Star Review
By : 'Mark'
Branch : Glasgow, 4 Claremont Place
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : G1
Jul 23, 2013
People found this helpful2
Still can't believe it!! An agency that actually does everything it claims to ( and does it well ) I particularly liked the fact that the give the tenant a courtesy call after a week to make sure all is well They then follow this up with a questionnaire for the tenant in relation to the service ... Read Full Review
Comments (2)Still can't believe it!!
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Mark Knight said about Core Property Management
Services : Letting( As a Owner )Date: 23rd Jul 2013
Still can't believe it!!
An agency that actually does everything it claims to ( and does it well )
I particularly liked the fact that the give the tenant a courtesy call after a week to make sure all is well
They then follow this up with a questionnaire for the tenant in relation to the service received and if their can be any improvements!!
This, for all landlords, is the future of a letting agancy , one that has everyone's best interests at heart.
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By : unhappy tenent
Dec 12, 2013ive read all these reviews, and all seem complete and utter b*****t, I was one of 3 people that rented a property from core, and every one of us unhappy, especially with illegal payments being taken...
Have used all services that ...
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5 Star Review
By : 'Mac'
Branch : Glasgow, 4 Claremont Place
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : G63
Apr 21, 2013
People found this helpful1
Have used all services that Core provide. I am happy to say that they are first class in every department from the first telephone call to the final resolve of any issues. I have in excess of 40 properties , all fully managed by Core. I am very happy to ... Read Full Review
Comments (1)Have used all services that Core provide. I am happy to say that they are first class in every department from the first telephone call to the final resolve of any issues. I have in excess of 40 properties , all fully managed by Core.
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Mac said about Core Property Management
Services : Letting( As a Owner )Date: 21st Apr 2013
Have used all services that Core provide. I am happy to say that they are first class in every department from the first telephone call to the final resolve of any issues. I have in excess of 40 properties , all fully managed by Core.
I am very happy to recommend.
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By : Core Property
Dec 13, 2013Many thanks for taking the time and to leave a comment on our...
Fantastic and professional ...
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5 Star Review
By : 'John'
Branch : Glasgow, 4 Claremont Place
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : PA1
Apr 9, 2013
People found this helpful1
Fantastic and professional service I recently rented a property in Paisley and I have to say all the staff were extremely professional and friendly. From the chap who took me to see the property was so helpful and the girls in the office made me feel like I was very important. Very pleasant and ... Read Full Review
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John Hay said about Core Property Management
Services : Letting( As a Tenant )Date: 9th Apr 2013
Fantastic and professional service I recently rented a property in Paisley and I have to say all the staff were extremely professional and friendly. From the chap who took me to see the property was so helpful and the girls in the office made me feel like I was very important. Very pleasant and stress free experience. Would highly recommend. Thank you so much.
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By : Core Property
Dec 13, 2013Many thanks for taking the time and to leave a comment on our...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 7/2/2018, 5:30:00 AM by allAgents
