I rented a property from Core for approximately 1 year. It is not an experience I would recommend others try.
As another review stated, getting repairs carried out was a nightmare. I will mention that the landlord was largely to blame as Core had a rent collection agreement with the landlord. However, I was told that all contact was to be made via Core. No contact details were given to me for the landlord, and Core refused to give them to me on more than one occasion, despite me putting requests in writing (this is against the law)
Now, onto the subject of these repairs that caused so many problems, first there was the cracked window that took 3 months to have repaired, then there was the leaking gutter that took 10 months and 5 attempts by the landlords "contractors" before Core finally stepped in and got their own contractors to do the job properly (after a lot of complaining from me), the leak from the attic that resulted in water pouring into my sons bedroom on more than one occasion (apparently cheap, nasty magnolia emulsion is acceptable to paint over damp walls)
Then of course........there was the kitchen. A leak coming through the kitchen ceiling from the bathroom above. First reported to the landlords contractors in July 2012, then to Core in August 2012. After botched attempts to fix this by the landlords guys (bit of a theme going on here), Core promised that they would step in and repair the damage. LIES. What followed was 3 months of Jane Allan dodging my calls (as the other review stated, Jane spends a lot of time away from her desk or in meetings), Craig issuing grovelling apologies via Facebook, meetings at Core\'s offices where I was promised the earth and received nothing. My home ended up in such a state, my son couldn\'t live with me as the dampness affected his health, I was diagnosed with severe stress, signed off work and prescribed sleeping pills. My kitchen ceiling collapsed on me and my son, causing problems with my neck and back which are still ongoing, I had nowhere to have a bath or shower at home, my personal belongings were destroyed and my home was treated with zero respect.
I witheld rent, threatened legal action yet Core continued to ignore me. So, I left. Repairs remained outstanding when I went. Half the kitchen ceiling was missing, the bath was still leaking, there was a hole in the hall wall (caused by Core\'s contractor)
Renting from Core almost ruined my life. No, seriously.
I notice that Craig McColl exercised his right to reply to the last negative review. So, Mr McCall, I await your dramatically incorrect, poorly spelt reply.......
Except none of what I say is untrue, I have photos, emails and recorded telephone conversations that prove I am telling the truth. So, go on.....challenge my version of events.
I look forward to your reply.
What agent could do to change your mind?
Not a thing.