80% lettings valuation accuracy
60% lettings fee satisfaction
Jan 23,2013
Jan 23,2013
4
people found
this helpful
this helpful
I rented a property from Core for approximately 1 year. It is not an experience I would recommend others try.
As another review stated, getting repairs carried out was a nightmare. I will mention that the landlord was largely to blame as Core had a rent collection agreement with the landlord. However, I was told that all contact was to be made via Core. No contact details were given to me for the landlord, and Core refused to give them to me on more than one occasion, despite me putting requests in writing (this is against the law)
Now, onto the subject of these repairs that caused so many problems, first there was the cracked window that took 3 months to have repaired, then there was the leaking gutter that took 10 months and 5 attempts by the landlords "contractors" before Core finally stepped in and got their own contractors to do the job properly (after a lot of complaining from me), the leak from the attic that resulted in water pouring into my sons bedroom on more than one occasion (apparently cheap, nasty magnolia emulsion is acceptable to paint over damp walls)
Then of course........there was the kitchen. A leak coming through the kitchen ceiling from the bathroom above. First reported to the landlords contractors in July 2012, then to Core in August 2012. After botched attempts to fix this by the landlords guys (bit of a theme going on here), Core promised that they would step in and repair the damage. LIES. What followed was 3 months of Jane Allan dodging my calls (as the other review stated, Jane spends a lot of time away from her desk or in meetings), Craig issuing grovelling apologies via Facebook, meetings at Core's offices where I was promised the earth and received nothing. My home ended up in such a state, my son couldn't live with me as the dampness affected his health, I was diagnosed with severe stress, signed off work and prescribed sleeping pills. My kitchen ceiling collapsed on me and my son, causing problems with my neck and back which are still ongoing, I had nowhere to have a bath or shower at home, my personal belongings were destroyed and my home was treated with zero respect.
I witheld rent, threatened legal action yet Core continued to ignore me. So, I left. Repairs remained outstanding when I went. Half the kitchen ceiling was missing, the bath was still leaking, there was a hole in the hall wall (caused by Core's contractor)
Renting from Core almost ruined my life. No, seriously.
I notice that Craig McColl exercised his right to reply to the last negative review. So, Mr McCall, I await your dramatically incorrect, poorly spelt reply.......
Except none of what I say is untrue, I have photos, emails and recorded telephone conversations that prove I am telling the truth. So, go on.....challenge my version of events.
I look forward to your reply.
As another review stated, getting repairs carried out was a nightmare. I will mention that the landlord was largely to blame as Core had a rent collection agreement with the landlord. However, I was told that all contact was to be made via Core. No contact details were given to me for the landlord, and Core refused to give them to me on more than one occasion, despite me putting requests in writing (this is against the law)
Now, onto the subject of these repairs that caused so many problems, first there was the cracked window that took 3 months to have repaired, then there was the leaking gutter that took 10 months and 5 attempts by the landlords "contractors" before Core finally stepped in and got their own contractors to do the job properly (after a lot of complaining from me), the leak from the attic that resulted in water pouring into my sons bedroom on more than one occasion (apparently cheap, nasty magnolia emulsion is acceptable to paint over damp walls)
Then of course........there was the kitchen. A leak coming through the kitchen ceiling from the bathroom above. First reported to the landlords contractors in July 2012, then to Core in August 2012. After botched attempts to fix this by the landlords guys (bit of a theme going on here), Core promised that they would step in and repair the damage. LIES. What followed was 3 months of Jane Allan dodging my calls (as the other review stated, Jane spends a lot of time away from her desk or in meetings), Craig issuing grovelling apologies via Facebook, meetings at Core's offices where I was promised the earth and received nothing. My home ended up in such a state, my son couldn't live with me as the dampness affected his health, I was diagnosed with severe stress, signed off work and prescribed sleeping pills. My kitchen ceiling collapsed on me and my son, causing problems with my neck and back which are still ongoing, I had nowhere to have a bath or shower at home, my personal belongings were destroyed and my home was treated with zero respect.
I witheld rent, threatened legal action yet Core continued to ignore me. So, I left. Repairs remained outstanding when I went. Half the kitchen ceiling was missing, the bath was still leaking, there was a hole in the hall wall (caused by Core's contractor)
Renting from Core almost ruined my life. No, seriously.
I notice that Craig McColl exercised his right to reply to the last negative review. So, Mr McCall, I await your dramatically incorrect, poorly spelt reply.......
Except none of what I say is untrue, I have photos, emails and recorded telephone conversations that prove I am telling the truth. So, go on.....challenge my version of events.
I look forward to your reply.
What agent could do to change your mind?
Not a thing.Attached Filesnbsp;
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Sep 09, 2013
You have made an assumption that we are not here to help, if everything is as you say, why do you refuse to give a forwarding address for corrospondance ? Aug 22, 2013
No. Why on earth would we have any need whatsoever to "continue correspondence"?I haven't lived at the property in question for almost a year, your company refused to correspond with me when I was living there, so why do wish to correspond now? Are you planning on refunding the rent I paid when the house wasn't fit to live in? Are you finally going to compensate me for the damage that was caused to my personal belongings? Or give me back the ILLEGAL administration fee I paid prior to renting the property?
No, didn't think so.
Jun 12, 2013
It is a pity that you have had such a negative experience . Please would you be so kind to forward your new address to continue correspondence? May 30, 2013
Thank you for reply to my review. Just a shame you could not reply to my e-mails, messages and calls when I was a tenant in your property.I really don't see any point in following your complaints procedure now that I have moved out of the property. I had to move as living there was becoming detrimental to my health and that of my family. Renting a property from Core has left me upset, unwell, not to mention out of pocket.
Oh well, I see that you have now rented the property out to some other unsuspecting individual. I wonder how long it will take before the house starts falling down round about their ears........
Apr 30, 2013
Core Property Management Complaints Procedure1. A person has been appointed in this office to deal with complaints and you should not hesitate to contact the relevant person. Details are set out below:
Carol Brown-Blair – Director of Lettings
Core Property Management Limited, Core Property House 4 Claremont Place Glasgow G3 7YR
Tel: 0844 335 1183 Direct Line: 0141 353 1291 Email: [email protected]
2. Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it.
3. Once we have received your written summary of the complaint we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.
4. Within twenty-one days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
5. If you are dissatisfied with any aspect of our handling of your complaint, you should contact:
Craig McColl - Managing Director, Core Property Management Limited
Registered Office: 63 Main Street Glasgow G73 2JH.
P.A. Maria Alb Office: Tel. 0844 931 0118
6. If you remain dissatisfied with any aspect of our handling of your complaint, then we will attempt to resolve this promptly through negotiations and otherwise agree to enter into mediation with you in accordance with the Centre for Dispute Resolution (CEDR) model mediation procedure, or the mediation process operated by the Disputes Resolution Service of the Royal Institution of Chartered Surveyors.
7. If the complaint has still not been resolved to your satisfaction, we will ask you in writing if you prefer the complaint to be referred to:
a) The Surveyors Ombudsman Service, operated by the Institution in Scotland since 2004, and now UK-wide. The Ombudsman is Ian Smith, who can be contacted by letter at PO Box 1021, Warrington, WA4 9FE. Tel: 0845 0508181
Email: [email protected]; or
b) Another scheme approved by the Institution.
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Opening Hours
Address
Core Property Management
4 Claremont Place
Glasgow
City of Glasgow
G3 7YR
0141 353 1291
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 60% | £450 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 1 | 4 | 12 | 2 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
Jun 02,2021
Jun 02,2021
2
people found
this helpful
this helpful
Terrible service been a tenant for 2 years had 1 repair done on boiler after waiting about 7 weeks, and every time i call about repairs they send a cowboy builder to look at it, just look nothing else , that takes weeks an then nothing ever comes of ...
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Jan 20,2020
Jan 20,2020
0
people found
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this helpful
I just started renting a property from Core Property all the team Craig , Shannon and Yasmin were very professional always returned my calls and emails.
Had a problem with the heating when I first moved in I made a call to Core and they sent ...
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Aug 02,2019
Aug 02,2019
5
people found
this helpful
this helpful
Irresponsible, dishoest property agent who couldn't care less once they took your money! The worst I've ever had! They failed to return my tenant deposit despite the landlord authroised a full refund 2 months ago. I've chased them numerous times via email and phone call but ...
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Jul 17,2019
Jul 17,2019
5
people found
this helpful
this helpful
Terrible experience
Absolutely terrible experience I've never had anything to this poor level of experience in all my years of renting.
firstly the condition of the property which after viewing I was told that it would be updated and fixed this was not done and ...
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Nov 23,2018
Nov 23,2018
0
people found
this helpful
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We recently transferred our portfolio of 9 flats to Core Property after having the misfortune of dealing with a national agency who failed to live up to our expectations. Right from the off Craig and his team were right on the ball, both in respect of ...
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Comment on agent fees
Fair
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Mar 02,2017
Mar 02,2017
0
people found
this helpful
this helpful
Great service, great staff. Been a landlord for a year now and I've never had any problems. Would definitely recommend and use again. Thanks again core!...
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Comment on agent fees
Good
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Yes
Mar 01,2017
Mar 01,2017
0
people found
this helpful
this helpful
I would like to say a big Thank You! to the entire team at Core Property Management. They have been looking after my flats for 5 years and I have never experienced any problems. Being always away with my job, I can confidently rely on their ...
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Comment on agent fees
very good
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Feb 28,2017
Feb 28,2017
10
people found
this helpful
this helpful
I hope someone reads this before giving their property to Core. In less than 2 years they have ruined my flat, their incompetence knows no bounds. The tenant they put in ruined the bathroom so much so I had to rip out the floor !! I mailed ...
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Sep 02, 2018
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Agreed. If I'd known about them I'd never have let them near my flat. They lied about the potential rental income and told me to drop it. There were mysterious charges at every turn. They only wanted tenants in for 6 months because they were making more money that way. They didn't inspect the flat because a tenant drilled into the wall to place a weightlifting bar which I had to pay to have removed. Tenants did what they liked and it was often empty. They lied, obfuscated ad didn't answer the ph ...
Nov 30,2016
Nov 30,2016
6
people found
this helpful
this helpful
I know as a tenant in Glasgow you can't expect any proper customer service but Core was the 3rd agency I used and hopefully won't need to deal with them ever again. It's impossible to get a fast reply from them. Now I'm just praying ...
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Aug 05,2016
Aug 05,2016
6
people found
this helpful
this helpful
Awful customer service, they do not do what they say they will and when you try to call the office either no answer or they hang up. My dad is meant to move into the house today at 2pm and we still have no idea ...
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Apr 12,2016
Apr 12,2016
0
people found
this helpful
this helpful
As a new landlord, I am delighted with the service received from Core.
Both Carol and Craig were very helpful in setting everything up for my properties - from landlord insurance, to legislative requirements, and marketing.
All my properties were tenanted within a couple weeks.
...
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Comment on agent fees
Good Best deal by far
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Sep 10,2015
Sep 10,2015
6
people found
this helpful
this helpful
Found to what was a perfect flat for me and girlfriends first home together back in April 2011. We immediately paid £150 to secure property and move in 4 weeks later. That's when trouble all began had several issues getting hold of jane in the office. As one ...
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Comment on agent fees
Jane and Maria as useful as a plastic spoon in a sword fight. No help what so ever. Jobs would have been easier made redundant and an automated phone system in place
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Aug 05, 2016
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As a previous tenant of Core, I find Craig's comment that the negative reviews on here are a result of them refusing to pay AllAgents a fee extremely insulting - my reviews are on this page already. I can easily say that living in one of Core's properties was the single worst experience of my life and I can quite believe this reviewers experiences of repairs not being carried out to standard, not being able to get a hold of Jane (I'm surprised she bothers having a desk as she is 'away' from it ...
Jul 03,2015
Jul 03,2015
10
people found
this helpful
this helpful
I was renting a flat property in Glasgow from this agent. On my arrival to the property I found that the boiler was not working so there was no hot water and heating. It was difficult to explain to the agent that boiler was not ...
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Jun 10,2014
Jun 10,2014
0
people found
this helpful
this helpful
Landlord with Core for over 5 years, very happy with service. Last property, keys handed to Core on Friday at pm. Confirmation that it had been rented by Monday pm. Very pleased. Keep up the excellent work !
Mick...
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Jun 10, 2014
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Thank you Micheal,
for taking the time to review our company. ...
May 19,2014
May 19,2014
5
people found
this helpful
this helpful
Absolutely horrendous. Never in my life will I recommend them to anyone. There is no communication from them, if you contact them via email they deny even receiving the email (but if the email was about a payment, I bet they would have received it ...
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What agent could do to change your mind?
Absolutely nothing. CowboysAttached Filesnbsp;
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Jul 26, 2014
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Craig,
Whenever anyone leaves negative feedback about your company, your response is always the same. You copy and paste a copy of your 'complaints' procedure, then demand that the person who has left negative feedback provides you with their name and address!!
Instead of letting properties that you are responsible for fall into a state of such disrepair that tenants and ex tenants are forced to move out, and have by this point become so disillusioned with the service that Core Property p ...
Feb 17,2014
Feb 17,2014
0
people found
this helpful
this helpful
Professional and friendly service. Tried a few agencies before this one with no luck and then the first property viewed with Core was perfect. Very happy with everything....
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Feb 18, 2014
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Many thanks for taking the time and to leave a comment on our company. ...
Dec 11,2013
Dec 11,2013
3
people found
this helpful
this helpful
Constant problems with property, and everytime we phoned, we would get maria answering, who always said I will leave a message, that was not given. We would wait days for reply, before having to chase up the situation, no communication within there office.
Jane herself ...
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Dec 12, 2013
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Core Property Management Complaints Procedure
1. A person has been appointed in this office to deal with complaints and you should not hesitate to contact the relevant person. Details are set out below:
Carol Brown-Blair – Director of Lettings
Core Property Management Limited, Core Property House 4 Claremont Place Glasgow G3 7YR
Tel: 0844 335 1183 Direct Line: 0141 353 1291 Email: [email protected]
2. Where your complaint is initially made orally, you will be re ...
Jul 24,2013
Jul 24,2013
2
people found
this helpful
this helpful
Still can't believe it!!
An agency that actually does everything it claims to ( and does it well )
I particularly liked the fact that the give the tenant a courtesy call after a week to make sure all is well
They then follow this up with ...
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Dec 13, 2013
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Many thanks for taking the time and to leave a comment on our company. ...
Apr 22,2013
Apr 22,2013
1
people found
this helpful
this helpful
Have used all services that Core provide. I am happy to say that they are first class in every department from the first telephone call to the final resolve of any issues. I have in excess of 40 properties , all fully managed by Core.
I am ...
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Dec 13, 2013
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Many thanks for taking the time and to leave a comment on our company. ...
Apr 10,2013
Apr 10,2013
1
people found
this helpful
this helpful
Fantastic and professional service I recently rented a property in Paisley and I have to say all the staff were extremely professional and friendly. From the chap who took me to see the property was so helpful and the girls in the office made me ...
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Dec 13, 2013
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Many thanks for taking the time and to leave a comment on our company. ...
Apr 02,2013
Apr 02,2013
1
people found
this helpful
this helpful
Hi ,
I have purchased a lot of properties in Glasgow, I have sold the lot through Core Property
I also had a large number of properties that I rent to tenants, I have just passed the complete portfolio over to craig and his team. Very ...
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Mar 11,2013
Mar 11,2013
1
people found
this helpful
this helpful
Colin is almost a one stop shop for core. He does viewings, removals , inventories and check outs, very knowledgeable curious and helpful. Next time I am looking for a member of staff , I may have to pinch him from core !!...
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Dec 13, 2013
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Many thanks for taking the time and to leave a comment on our company. ...
Feb 13,2013
Feb 13,2013
2
people found
this helpful
this helpful
Hi I have just seen your site.
I have been a tenant of core for 3 years
I have always found the staff to be efficient friendly and helpful
All my issues or repairs have been handled professionally and with care
I cannot thank them enough ...
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Jan 23,2013
Jan 23,2013
4
people found
this helpful
this helpful
I rented a property from Core for approximately 1 year. It is not an experience I would recommend others try.
As another review stated, getting repairs carried out was a nightmare. I will mention that the landlord was largely to blame as Core had a rent ...
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What agent could do to change your mind?
Not a thing.Attached Filesnbsp;
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Sep 11, 2013
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Yes, I have made an assumption that you are not here to help. I have arrived at this conclusion due to you refusing to help me when I was your tenant. So why would you help an ex tenant?
Also, I find "if everything is as you say" extremely insulting. You know very well the conditions I had to live in while I was your tenant. And Jane Allan knows very well the effect this had on my physical health and emotional wellbeing. For you to suggest that I am being anything less than truthful is disg ...
Dec 18,2012
Dec 18,2012
4
people found
this helpful
this helpful
Had to sell my property quickly and decided to use Core over the other agents I had spoken to. I liked their honesty with a regards to the property value and their maketing package was second to none resulting in a sale in 6 days. I ...
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May 21, 2014
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Many thanks for taking the time and to leave a comment on our company. ...
Dec 17,2012
Dec 17,2012
2
people found
this helpful
this helpful
Core Property Management was a great surprise to me. They've offered prompt service when I had maintenance issues [Many thanks to Jane Allan - Property Manager - always helpful and friendly], great financial updates/support [very grateful to Carol Brown Blair who managed my rent ...
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Dec 13, 2013
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Many thanks for taking the time and to leave a comment on our company. ...
Dec 06,2012
Dec 06,2012
4
people found
this helpful
this helpful
I moved my properties over to Core property after speaking with carol the letting director and Jane the property manager . They made me feel easy , with change over from letting agent , to another . They went over and beyond the call of duty, in all aspects ...
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Dec 13, 2013
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Many thanks for taking the time and to leave a comment on our company. ...
Nov 15,2012
Nov 15,2012
3
people found
this helpful
this helpful
I rent a property from Core for around 18 months now and it seems that they are least bothered with the tenants. The only reason why they will contact you if your rent has been delayed. I have had issues with my Hoover for over 3 weeks ...
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Apr 30, 2013
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Core Property Management Complaints Procedure
1. A person has been appointed in this office to deal with complaints and you should not hesitate to contact the relevant person. Details are set out below:
Carol Brown-Blair – Director of Lettings
Core Property Management Limited, Core Property House 4 Claremont Place Glasgow G3 7YR
Tel: 0844 335 1183 Direct Line: 0141 353 1291 Email: [email protected]
2. Where your complaint is initially made orally, you will be request ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:00 PM 02/07/2018 by allAgents
Also, I find "if everything is as you say" extremely insulting. You know very well the conditions I had to live in while I was your tenant. And Jane Allan knows very well the effect this had on my physical health and emotional wellbeing. For you to suggest that I am being anything less than truthful is disgusting.
I have not left a forwarding address because any business I had with Core is finished, and I woild like to move on from that chapter in my life.