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Nov 11,2010
Nov 11,2010
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I am a 21 year old female proffessional looking for a flat to rent in the Bedminster area. I currently reside in Brentry, Bristol and wish to move closer to my workplace in Cabot Circus. I am leaving my tenancy in 19 days.
At midday Tuesday, I contacted Westwick Properties as I saw a desirable property on rightmove.com and wished to know a little more info on it and to arrange a viewing around my full time job. I was asked for my name and number and someone would get back to me. No one did.
I gave them the benefit of the doubt and called them the following morning on my way to work. I was put on hold and then told again that someone would call me back. I said i would be at work in half an hour so if they could that would be great and was met with rather a frosty and almost sarcastic response, that they would "endevour" to get back to me within half an hour "otherwise we will just have to leave you a message won't we?"
A few hours later they have left me a message to say "yes we do have a property in that location and yes it is available so can you call us back to arrange a viewing."
By now I was a little irritated as this would now be the third phone call to them just to arrnage a simple viewing and to find out more about the property. I pointed this out to them on the phone (sounded like the same woman I had dealt with previously) and was once again met with a rude response. She asked me what time I'd like to arrange a viewing and I suggested one o'clock the following afternoon. She said one thirty would be better. More info about the flat was not given to me like I had asked but I was just happy to have finally got the viewing so didnt think it neccesary.
The following day (today, the day I'm writing this) I get a bus from Brentry as I don't drive, to West Street in Bedminster. The journey takes about an hour. I have a phone call under ten minutes before I'm due to be at the location (whilst I am actually stood outside) to tell me her colleague is stuck in motorway traffic and will not be making the appointment so can we rearrange for 9 or 9:30 tomorrow.
Obviously I was annoyed and the "lady" that I had been dealing with had the tamerity to argue with me about the situation, annoyed with me(!) for getting upset about the fact that I had travelled from one side of Bristol to the other just for this appointment. Understandably I did not want to continue talking with her as she had raised her voice to me and after such problems even getting the meeting.
I am desperate to find somewhere to live after a friend let me down last minute and had the property lived up to my expectations which I'm almost certain it would have, I would have signed for it there and then. I work in a customer service environment and I cannot believe the level of service I recieved from them. I have wasted time trying to view a property with a company who obviously don't value me as a customer and don't care for my hard earned cash.
At midday Tuesday, I contacted Westwick Properties as I saw a desirable property on rightmove.com and wished to know a little more info on it and to arrange a viewing around my full time job. I was asked for my name and number and someone would get back to me. No one did.
I gave them the benefit of the doubt and called them the following morning on my way to work. I was put on hold and then told again that someone would call me back. I said i would be at work in half an hour so if they could that would be great and was met with rather a frosty and almost sarcastic response, that they would "endevour" to get back to me within half an hour "otherwise we will just have to leave you a message won't we?"
A few hours later they have left me a message to say "yes we do have a property in that location and yes it is available so can you call us back to arrange a viewing."
By now I was a little irritated as this would now be the third phone call to them just to arrnage a simple viewing and to find out more about the property. I pointed this out to them on the phone (sounded like the same woman I had dealt with previously) and was once again met with a rude response. She asked me what time I'd like to arrange a viewing and I suggested one o'clock the following afternoon. She said one thirty would be better. More info about the flat was not given to me like I had asked but I was just happy to have finally got the viewing so didnt think it neccesary.
The following day (today, the day I'm writing this) I get a bus from Brentry as I don't drive, to West Street in Bedminster. The journey takes about an hour. I have a phone call under ten minutes before I'm due to be at the location (whilst I am actually stood outside) to tell me her colleague is stuck in motorway traffic and will not be making the appointment so can we rearrange for 9 or 9:30 tomorrow.
Obviously I was annoyed and the "lady" that I had been dealing with had the tamerity to argue with me about the situation, annoyed with me(!) for getting upset about the fact that I had travelled from one side of Bristol to the other just for this appointment. Understandably I did not want to continue talking with her as she had raised her voice to me and after such problems even getting the meeting.
I am desperate to find somewhere to live after a friend let me down last minute and had the property lived up to my expectations which I'm almost certain it would have, I would have signed for it there and then. I work in a customer service environment and I cannot believe the level of service I recieved from them. I have wasted time trying to view a property with a company who obviously don't value me as a customer and don't care for my hard earned cash.
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Address
Westwick Properties
17 Lower Redland Road, Redland
Bristol
City of Bristol
BS6 6TB
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 9 | 0 | 0 | 0 | 0 | 0 | 1 |
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Apr 16,2012
Apr 16,2012
0
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!!AVOID AT ALL COSTS!!
Myself and five other housemates spent little over 6 months in our property and dealing with Westwick was enough to make it feel like a lifetime.
They are quick to take your money on the first instance, but we are still to ...
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What agent could do to change your mind?
Closed their "business".Attached Filesnbsp;
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Apr 12,2012
Apr 12,2012
0
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THE WORST LETTING AGENCY. AVOID AT ALL COSTS!
Our house was burgled and it took them 6 months to replace our back door.
Mould everywhere was ignored despite regular phone calls.
they upped the rent half way through our contract.
Our fridge and oven broke, it ...
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Jan 12,2012
Jan 12,2012
2
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It's the time of year when students will be looking at available properties for their next academic year and to any student thinking of renting a property through Westwick Properties I would simply advise them to think very carefully before doing so.
We have now ...
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May 01, 2012
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if you are professional you ought to be able to spell "appauling" ...
Nov 17,2011
Nov 17,2011
0
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OK, so I'm a landlord (of just one property - effectively my pension and where I used to live) not a tenant; and feel shocked by the reviews I've read so far. Can I restore some balance? They've been our managing agent for nine years. ...
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Sep 08,2011
Sep 08,2011
1
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Reading these reviews has just filled me with dread.
I have recently left a property managed by Westwick Properties/Rents Direct. While living in the property the only problems we had were similar to what other people have said, not answering our calls, saying they'd ...
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Aug 08,2011
Aug 08,2011
0
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This company should be lucky to have the lowest rating as 1 star as I would rate them a 0! They are hands down, the worst company I have ever dealt with. They ignore e-mails, lie, send random people to the property unnannounced, let themselves in!
I ...
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Jul 29,2011
Jul 29,2011
0
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Appalling standard of 'professional' service. I use the term 'professional' loosely. Where to begin? Credit checks not performed properly, meter readings not given to utility companies, the world and his wife being given keys to your property without your knowledge or consent. Friends and relatives ...
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May 12,2011
May 12,2011
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They charged us £2400 damage deposit and 7 weeks after moving out still waiting to get it back.
When we call they tell us things like: "We're waiting for the invoices to comeback to us" "the checks have been sent already" "You didn't pay the rent for ...
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Jul 26, 2011
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We are having a disatrous time with them, and have been TRYING to get answers out of numourous problems since January 4th and still have not responded! They ignore e-mails and only tell you information in verbal, which is 99.9% lies and then are trying to claw at our damage deposits at the last minute! We are in dispute with them and they ignore everything we e-mail them.
BNK 47 if you read this could you please e-mail me on [email protected] to discuss these guys, a lot of other te ...
Mar 14,2011
Mar 14,2011
0
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Absolutely awful service, I am a student who let a house from them. Over the course of the year mould began to build up in one of the bedrooms upon previous mould that hadn't been sorted. Phoned up countless times (around 5 or 6) each time I ...
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“Absolutely terrible experience, never again.Rents Direct/Westwick Property lettings ......”
Dec 15,2010
Dec 15,2010
0
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Absolutely terrible experience, never again.
Rents Direct/Westwick Property lettings are consistently unprofessional, rude and incompetent in almost every aspect of letting houses between a private landlord and a tenant. Scratch beneath the thin veiner of their well furnished office and you'll learn of a ...
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Nov 11,2010
Nov 11,2010
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I am a 21 year old female proffessional looking for a flat to rent in the Bedminster area. I currently reside in Brentry, Bristol and wish to move closer to my workplace in Cabot Circus. I am leaving my tenancy in 19 days.
At midday Tuesday, I ...
read full review
read full review
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