0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 17,2011
Nov 17,2011
0
people found
this helpful
this helpful
OK, so I'm a landlord (of just one property - effectively my pension and where I used to live) not a tenant; and feel shocked by the reviews I've read so far. Can I restore some balance? They've been our managing agent for nine years. We went to them on recommendation from another houseowner. In that time they've changed the trading name ONCE.
We have never had a complaint from a tenant except when a deduction from the deposit was disputed. Then the agent asked us our view, we thought the tenant had a case and the matter was settled accordingly.
Whenever a tenant has raised an issue (a leaking tap, a boiler malfunction, a worn out mattress) the agent has recommended prompt repair/replacement to us - or just got on and had it fixed if it's a minor cost.
Staff do vary. Our current contact at Westwick could not be more efficient, helpful and friendly. Some in the past have been less efficient but never as chaotic as some reviewers have reported.
Finally, let me comment on our experience as parents of tenants - our sons at Birmingham and Leeds Universities. The agents (Talk about rogues!) did the absolute minimum, ignored all requests for attention to basic issues, just took the rent money and hid.
We have never had a complaint from a tenant except when a deduction from the deposit was disputed. Then the agent asked us our view, we thought the tenant had a case and the matter was settled accordingly.
Whenever a tenant has raised an issue (a leaking tap, a boiler malfunction, a worn out mattress) the agent has recommended prompt repair/replacement to us - or just got on and had it fixed if it's a minor cost.
Staff do vary. Our current contact at Westwick could not be more efficient, helpful and friendly. Some in the past have been less efficient but never as chaotic as some reviewers have reported.
Finally, let me comment on our experience as parents of tenants - our sons at Birmingham and Leeds Universities. The agents (Talk about rogues!) did the absolute minimum, ignored all requests for attention to basic issues, just took the rent money and hid.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
16th Apr 2012
reviewed by 'Malcolm'
12th Apr 2012
reviewed by 'A.'
12th Jan 2012
reviewed by 'Guarantor'
17th Nov 2011
reviewed by 'Evil'
8th Sep 2011
reviewed by 'Previous'
8th Aug 2011
reviewed by 'Anonymous'
Opening Hours
Address
Westwick Properties
17 Lower Redland Road, Redland
Bristol
City of Bristol
BS6 6TB
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 9 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Apr 16,2012
Apr 16,2012
0
people found
this helpful
this helpful
!!AVOID AT ALL COSTS!!
Myself and five other housemates spent little over 6 months in our property and dealing with Westwick was enough to make it feel like a lifetime.
They are quick to take your money on the first instance, but we are still to ...
read full review
read full review
What agent could do to change your mind?
Closed their "business".Attached Filesnbsp;
Was this helpful?
Yes
Yes
Apr 12,2012
Apr 12,2012
0
people found
this helpful
this helpful
THE WORST LETTING AGENCY. AVOID AT ALL COSTS!
Our house was burgled and it took them 6 months to replace our back door.
Mould everywhere was ignored despite regular phone calls.
they upped the rent half way through our contract.
Our fridge and oven broke, it ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 12,2012
Jan 12,2012
2
people found
this helpful
this helpful
It's the time of year when students will be looking at available properties for their next academic year and to any student thinking of renting a property through Westwick Properties I would simply advise them to think very carefully before doing so.
We have now ...
read full review
read full review
Was this helpful?
Yes
Yes
May 01, 2012
View all comments
(1)
if you are professional you ought to be able to spell "appauling" ...
Nov 17,2011
Nov 17,2011
0
people found
this helpful
this helpful
OK, so I'm a landlord (of just one property - effectively my pension and where I used to live) not a tenant; and feel shocked by the reviews I've read so far. Can I restore some balance? They've been our managing agent for nine years. ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 08,2011
Sep 08,2011
1
people found
this helpful
this helpful
Reading these reviews has just filled me with dread.
I have recently left a property managed by Westwick Properties/Rents Direct. While living in the property the only problems we had were similar to what other people have said, not answering our calls, saying they'd ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 08,2011
Aug 08,2011
0
people found
this helpful
this helpful
This company should be lucky to have the lowest rating as 1 star as I would rate them a 0! They are hands down, the worst company I have ever dealt with. They ignore e-mails, lie, send random people to the property unnannounced, let themselves in!
I ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 29,2011
Jul 29,2011
0
people found
this helpful
this helpful
Appalling standard of 'professional' service. I use the term 'professional' loosely. Where to begin? Credit checks not performed properly, meter readings not given to utility companies, the world and his wife being given keys to your property without your knowledge or consent. Friends and relatives ...
read full review
read full review
Was this helpful?
Yes
Yes
May 12,2011
May 12,2011
0
people found
this helpful
this helpful
They charged us £2400 damage deposit and 7 weeks after moving out still waiting to get it back.
When we call they tell us things like: "We're waiting for the invoices to comeback to us" "the checks have been sent already" "You didn't pay the rent for ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 26, 2011
View all comments
(1)
We are having a disatrous time with them, and have been TRYING to get answers out of numourous problems since January 4th and still have not responded! They ignore e-mails and only tell you information in verbal, which is 99.9% lies and then are trying to claw at our damage deposits at the last minute! We are in dispute with them and they ignore everything we e-mail them.
BNK 47 if you read this could you please e-mail me on [email protected] to discuss these guys, a lot of other te ...
Mar 14,2011
Mar 14,2011
0
people found
this helpful
this helpful
Absolutely awful service, I am a student who let a house from them. Over the course of the year mould began to build up in one of the bedrooms upon previous mould that hadn't been sorted. Phoned up countless times (around 5 or 6) each time I ...
read full review
read full review
Was this helpful?
Yes
Yes
“Absolutely terrible experience, never again.Rents Direct/Westwick Property lettings ......”
Dec 15,2010
Dec 15,2010
0
people found
this helpful
this helpful
Absolutely terrible experience, never again.
Rents Direct/Westwick Property lettings are consistently unprofessional, rude and incompetent in almost every aspect of letting houses between a private landlord and a tenant. Scratch beneath the thin veiner of their well furnished office and you'll learn of a ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 11,2010
Nov 11,2010
0
people found
this helpful
this helpful
I am a 21 year old female proffessional looking for a flat to rent in the Bedminster area. I currently reside in Brentry, Bristol and wish to move closer to my workplace in Cabot Circus. I am leaving my tenancy in 19 days.
At midday Tuesday, I ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
