Jun 18,2013
Robin Sanassy
By: 'happyintheend'
Jun 18,2013
3 people found
this helpful
I have to admit that the reviews on this website had me slightly worried when I embarked upon my move. Moving home is a stressful enough time without having to worry about other complications.

My partner and I were shown around a prospective property back in March by a friendly Dexters employee named Rob. We were both very happy with the property and decided there and then to declare our interest in renting the flat. We had to quickly check the notice period that our current landlord stated our tenancy agreement to make sure that we could move in by the proposed move-in date (The beginning of April). To cut a long story short, we had 2 months remaining on our old tenancy agreement, so we decided to ask Rob at Dexters if he would be so kind as to ask the Landlord to extend the moving in date to the end of May (subject to putting down a security deposit and beginning the process of application of course). This was fine by him and he agreed to contact the Landlord.

In the meantime I received a call from another employee at Dexters (I can\'t recall his name, and the only way I could possibly identify who it was is to say that he was not a native English speaker). This member of staff was extremely pushy, condescending and rude as he tried to pressure me into putting down a holding deposit before I\'d even heard from the landlord regarding my request to extend the move-in date. He was very persistent, and kept on and on, despite me trying to explain to him numerous times that I was unwilling to part with any funds until we\'d arranged a move in date. He finally got the message, although I remember him asking, "What\'s the matter, have you been screwed over by another lettings agency before or something?", before ending the call. Fortunately the landlord was kind enough to agree to our request to postpone the move in date, which meant I was then able to pay the holding deposit and begin our application to rent. I only had to speak to the rude member or staff once more throughout my whole experience.

Rob, who was with us for the viewing, was to take over the specifics of our application. However he wasn\'t very responsive and appeared to be a bit too busy to deal with the process, which is when Robin stepped in to take over. I must say, from the moment that Robin announced he\'d handle and queries or questions, the whole process was absolutely seamless. Robin\'s responsiveness and customer care was far beyond what I expected of him, and I really must thank him for being first class in putting up with all of our questions and emails along the way.

I\'m glad that my experience with Dexters wasn\'t too irksome, but I must admit that this would be a 5 out 5 review if it wasn\'t for the very rude staff member I had to deal with over the phone back at the start. I understand that Dexters need to close sales and gain funds as quickly as possible, but perhaps the method in which they do so needs to be reviewed. It would be a shame to lose custom from people who won\'t stand to be bullied by pushy sales staff.
Was this helpful? Yes
By: robin
Jun 26, 2013
Very kind words so thank you but I don't recall who you are as I always try to be as helpful and receptive to tenants as possible. Agents generally have a bad rep and I have always strived to dispel this and I take pride in doing my job well.

Enjoy your flat!

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