By : 'Eleana' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SW9
26 Jun 2021
People found this helpful0
Myself and 2 friends found a flat with the help of Anthony Fraser. It was our first time trying to rent out a property and Anthony was really helpful in explaining the process and he was quick to respond to our concerns along the... Read Full Review
Services : Letting( As a Tenant )Date: 26th Jun 2021
Myself and 2 friends found a flat with the help of Anthony Fraser. It was our first time trying to rent out a property and Anthony was really helpful in explaining the process and he was quick to respond to our concerns along the way.
The UK's Largest Customer Review Website for the Property Industry
Dear Eleana, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Evie...
Ethically dubious inventory ...
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1 Star Review
By : 'Coco' Services : Letting( As a Tenant ) Rent PCM : £1275 Would you recommend ? : No Postcode : SE15
20 Sept 2018
People found this helpful11
I have very serious concerns about the consistency of the check in versus check out reports provided by Dexters. In the check-in report there were 89 photos, in the check out report there were 168. Dexters tried to hold roughly £400 of our deposit back. And because there were far fewer photos in... Read Full Review
Services : Letting( As a Tenant )Date: 19th Sep 2018
I have very serious concerns about the consistency of the check in versus check out reports provided by Dexters. In the check-in report there were 89 photos, in the check out report there were 168. Dexters tried to hold roughly £400 of our deposit back. And because there were far fewer photos in the check in report, it was difficult to provide photo evidence of the state of the property when we moved in. For example, I was charged for a hole in the back of my bedroom door that was there on my arrival, however, the person doing the check in report neglected to take a photo of this. So I was charged anyway.
I am also extremely concerned about the level of independence of the inventory provider. Dexters claims to use an indipendent inventory service, called London Independent Inventory Services. However, LIIS is not registered with the Association of Independent Inventory Clerks (AAIC) and the company address is registered at the same location as the company address for Dexters. LIIS also shares a Director with Dextors: Jeffrey Doble. I find this ethically dubious and to be a conflict of interests. The strapline on the LIIS website also concerns me: 'Keeping London's landlords happy'.
Overall, I would avoid using Dexters at all costs. I feel as though they may have purposefully been less rigorous with the check in report so as to keep more of my deposit. I ended up having to go through the Deposit Dispute Service, and luckily got more of my deposit back than Dexters were originally willing to allow. For example, they were originally going to charge me for some pictures that were removed from the property by one of their own staff members!
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Interesting seems as if London Independent doesn't even write their own reports - they use Orbit, an online inventory transcription service:
"orbit solution is an online inventory transcription...
I found a flat through Jack ...
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4 Star Review
jack
By : 'jack' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SW8
23 Jan 2018
People found this helpful0
I found a flat through Jack Cooke.
We had some discords in communicating but he apologised his mistake and rectified all.
The work was clear and kind enough.
The fee is worthy enough. Thanks... Read Full Review
Services : Letting( As a Tenant )Date: 23rd Jan 2018
I found a flat through Jack Cooke. We had some discords in communicating but he apologised his mistake and rectified all. The work was clear and kind enough. The fee is worthy enough. Thanks Jack!
The UK's Largest Customer Review Website for the Property Industry
Dear Jack,
I am writing to say thank you for your kind comments about the service you received from our Vauxhall Office. We really appreciate you taking the time to post this review as feedback is ...
I rented a flat in Lambeth ...
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1 Star Review
By : 'Marco' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : SE1
23 Aug 2017
People found this helpful44
I rented a flat in Lambeth Road. Reported faults were ignored. I was repeatedly told by the agent that they were unable to act, because the landlord insisted on personally approving comissionef repairs , and did not respond to them. The manager seemed to think this was an acceptable conclusion,... Read Full Review
Services : Letting( As a Tenant )Date: 22nd Aug 2017
I rented a flat in Lambeth Road. Reported faults were ignored. I was repeatedly told by the agent that they were unable to act, because the landlord insisted on personally approving comissionef repairs , and did not respond to them. The manager seemed to think this was an acceptable conclusion, apparently oblivious to a letting agdnt's legal responsibilities not not leave rented property in states of poor repair. It is difficult for me to understand how the agent, or owner of property, have continued in legal operation.
The UK's Largest Customer Review Website for the Property Industry
Dear Marco,
I am concerned to read your review and we would value the opportunity to discuss this with you.
If you could contact me at customerrelations@dexters.co.uk and provide me with more...
Dexters are an ...
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1 Star Review
By : 'Karl' Services : Letting( As a Tenant ) Rent PCM : £1500 Would you recommend ? : No Postcode : SW8
20 Jul 2017
People found this helpful45
Dexters are an average-to-poor estate agent but where they really fall down is their terrible property maintenance service.
I have been waiting for 5 months for basic repairs to be done after a ceiling leak. Leaving us with unusable electrics. I've asked several times to get the property at... Read Full Review
Comments on Agent Fees
High end of normal. They attempt to claim for spurious inventory violations until threatened with legal action.
Services : Letting( As a Tenant )Date: 19th Jul 2017
Dexters are an average-to-poor estate agent but where they really fall down is their terrible property maintenance service.
I have been waiting for 5 months for basic repairs to be done after a ceiling leak. Leaving us with unusable electrics. I've asked several times to get the property at least made safe but they have done nothing. I'm in the process of reporting them to the local council for this illegal state of disrepair.
The UK's Largest Customer Review Website for the Property Industry
Dear Karl,
I am very concerned to read your review and we would value the opportunity to discuss this with you.
If you could contact me at customerrelations@dexters.co.uk and provide me with...
Without a doubt the worst ...
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1 Star Review
By : 'Annie' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : SE11
6 Jul 2017
People found this helpful42
Without a doubt the worst estate agents I've ever had to deal with. They are completely incompetent, they lie, their fees change constantly (probably depending on what they feel that day) and it takes them at least a month to complete one simple task. They are horrendous and I wouldn't recommend... Read Full Review
Services : Letting( As a Tenant )Date: 5th Jul 2017
Without a doubt the worst estate agents I've ever had to deal with. They are completely incompetent, they lie, their fees change constantly (probably depending on what they feel that day) and it takes them at least a month to complete one simple task. They are horrendous and I wouldn't recommend them to a single person. They should really take this saying onboard: A happy customer tells a friend; an unhappy customer tells the world One person I had to deal with even started to tell me one thing and my landlord another! Which soon got sorted as my landlord and I speak often!!
The UK's Largest Customer Review Website for the Property Industry
Dear Annie,
I am concerned to read your review and we would value the opportunity to discuss this with you.
If you could contact me at customerrelations@dexters.co.uk and provide me with more...
I would never use Dexters ...
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1 Star Review
By : 'Mark' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : SE1
11 Apr 2017
People found this helpful32
I would never use Dexters again. I rented a flat for 2 years Shortly after moving in, I reported faulty wiriing, among other more minor problems. After months of no action, I reported the matter to my local council unde Health and Safety law. After a formal compliant (following several e mails to... Read Full Review
Services : Letting( As a Tenant )Date: 10th Apr 2017
I would never use Dexters again. I rented a flat for 2 years Shortly after moving in, I reported faulty wiriing, among other more minor problems. After months of no action, I reported the matter to my local council unde Health and Safety law. After a formal compliant (following several e mails to the agent) action was eventially taken. The written response from Dexters to my complaint informed me that it waa not their fault as they had notified the landlord of the issue. To be fair communication improved as the tenancy progressed, but the overall let was still not to a sufficiently competent standard. The problems emenated from an uncaring landlord, but Dexters took an indifferent approach to its statutory obligations. And to its reputation. My exeriencec of letting agents has been mixed, but this was by far the worst.
The UK's Largest Customer Review Website for the Property Industry
Dear Mark,
I am very concerned to read your review and keen to discuss this with you.
If you could contact me at customerrelations@dexters.co.uk and provide me with further details, I would...
The staff at Dexters, ...
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5 Star Review
Jordan
Alex
By : 'Con' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : SW8
27 Oct 2015
People found this helpful1
The staff at Dexters, Kennington Lane have been extremely helpful in letting my flat. I feel they went over and beyond their duty to help and make it... Read Full Review
Services : Letting( As a Owner )Date: 27th Oct 2015
The staff at Dexters, Kennington Lane have been extremely helpful in letting my flat. I feel they went over and beyond their duty to help and make it happen.
The UK's Largest Customer Review Website for the Property Industry
Hello,
I am the Customer Services Manager here at Dexters, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is...
Really bad agency and awful ...
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1 Star Review
Jordan
Elena
By : 'Andy' Services : Letting( As a Tenant ) Rent PCM : £1600 Would you recommend ? : No Postcode : SW8
27 Oct 2015
People found this helpful78
Really bad agency and awful service.
Incorrect details, emails sent even after the things were submitted, problems regarding communication, unclear about the contract, didn't provide professional cleaning, didn't fix what we asked to fixed before entering the... Read Full Review
What agent could do to change your mind?
With the kind of service I had, £1 for the agent's fees was more than enough.
Comments on Agent Fees
With the kind of service I had, £1 for the agent's fees was more than enough.
Services : Letting( As a Tenant )Date: 27th Oct 2015
Really bad agency and awful service.
Incorrect details, emails sent even after the things were submitted, problems regarding communication, unclear about the contract, didn't provide professional cleaning, didn't fix what we asked to fixed before entering the flat.
The UK's Largest Customer Review Website for the Property Industry
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Dexters Vauxhall branch, which is part of the Thamesview group. I am head of Customer Services and I...
These people are borderline ...
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1 Star Review
ana
By : 'jonathan' Services : Letting( As a Tenant ) Rent PCM : £2000 Would you recommend ? : No Postcode : SW8
28 Aug 2015
People found this helpful106
These people are borderline criminals. The Dexters/Thamesview company has absolutely no respect for UK law and will not hesitate to scam people.
They charged us a large sum of money because items were missing from an inventory list that was made years ago and hadn't been signed by any of the... Read Full Review
Services : Letting( As a Tenant )Date: 27th Aug 2015
These people are borderline criminals. The Dexters/Thamesview company has absolutely no respect for UK law and will not hesitate to scam people.
They charged us a large sum of money because items were missing from an inventory list that was made years ago and hadn't been signed by any of the current tenants. We'd never seen these items in the flat. Basically the inventory was 5 years old and signed by previous tenants. They did not do a check-out inventory when those people left. All of us moved in years later, yet they did charge us for items on this list. None of us had ever met any of the people that signed the old inventory. According to them this was still a completely legal document, a flat out lie. No inventory was made when we moved in, yet they did charge us for an inventory when we moved out.
They also gained access to the property on numerous occasions without informing the tenants. No e-mail, or phone call telling us they would be visiting. They just let themselves in using the keys. My flatmate woke up one day with a complete stranger in her bedroom, a Dexters/Thamesview employee!
They're also complete amateurs. It took months to get our boiler replaced (during winter). When you communicate with one employee, and contact them again the next day and speak to someone else, they have absolutely no idea what has been discussed before. They do not seem to take notes.
Our flat was disgusting when we moved in, no cleaning had been done. When we moved out we spent an entire day cleaning, so the place was in a much better state then how we found it. But, of course they did charge us for a 'professional cleaning'. I highly doubt this cleaning ever took place, and they most likely just charged us for it and kept the money. This seems to be the 'modus operandi' of this appalling company.
My advice is to stay as far away as possible from this company, as you will be scammed!
The UK's Largest Customer Review Website for the Property Industry
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch, which is a trading name of Thamesview Estate Agents Ltd. I am head of Customer...
Not a very good experience ...
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1 Star Review
By : 'Chris' Services : Letting( As a Tenant ) Rent PCM : £1500 Would you recommend ? : No Postcode : SE11
8 Jul 2015
People found this helpful121
Not a very good experience here i am afraid. I spoke with the branch at Dexters to view a property and left my details and arranged a viewing at 17:30 that same day. Once i got to the property no one turned up, so i called Dexters who said they had no record of the call or viewing booking. A lady... Read Full Review
Services : Letting( As a Tenant )Date: 7th Jul 2015
Not a very good experience here i am afraid. I spoke with the branch at Dexters to view a property and left my details and arranged a viewing at 17:30 that same day. Once i got to the property no one turned up, so i called Dexters who said they had no record of the call or viewing booking. A lady came to meet me after 10 minutes and before she opened the door said, 'you do know this is only a short 2 month let don't you' to which i replied no. It does not say on their website or rightmove that it is a short let, and i told her this. 24 hours later it still does not say on their website that it is a short let.
Further to this it just so happens that she has 3 bunches of keys as funnily enough she can show me other properties which may be suitable just round the corner. funny that isn't it. I feel this is a ploy to get clients into the area to then show other properties to. I politely declined. I must add though that she was a polite lady and reacted quick to come and see me even though her colleague naffed the booking up.
Don't use these guys, i recommend trying somewhere else, yet another con company using dirty tactics to make money.
The UK's Largest Customer Review Website for the Property Industry
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Vauxhall branch. I am head of Customer Services and I wondered if I could be of any further...
We initially had a reasonable ...
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1 Star Review
Bart
By : 'Kennington2015' Services : Letting( As a Tenant ) Rent PCM : £1500 Would you recommend ? : No Postcode : SE11
30 Apr 2015
People found this helpful124
We initially had a reasonable experience working with Bart - if perhaps a little disorganised (taking quite a long time to respond to emails).
The first problem came when we moved into the property and were told a professional clean had taken place. This was not the case - we took pictures and... Read Full Review
Services : Letting( As a Tenant )Date: 29th Apr 2015
We initially had a reasonable experience working with Bart - if perhaps a little disorganised (taking quite a long time to respond to emails). The first problem came when we moved into the property and were told a professional clean had taken place. This was not the case - we took pictures and sent the, back. He assured us a clean had taken place but he would send the company in to redo the task - nothing was changed, yet he continued to claim that a clean had taken place. Annoying but not the worst.
Our next contact with Bart came as we went to terminate our contract a year later - what quickly emerged was that Bart had assured us over email and phone calls that we could leave our contract after one year, whilst drawing up a contract that locked us in for three years. When the agent discovered this, Bart contacted us privately and assured us he was not in agreement with his colleagues. He told us he would find new tenants and would terminate the contract with us - to our surprise we were then greeted with a response from another Dexters employee when trying to find out times for viewings. We were told Bart had left the company for another agent, and his colleagues were not aware of his correspondence. Beware.
The UK's Largest Customer Review Website for the Property Industry
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch. I am head of Customer Services and I believe that we may have already responded to you ...
Temi has delivered an ...
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5 Star Review
Temi
Robin
By : 'Samina' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : SE15
8 Apr 2015
People found this helpful0
Temi has delivered an efficient service, in a timely manner. Always very communicative and friendly.
He's been helpful and accomodating, the incumbent tenants have also commented on his input and how smooth the move has... Read Full Review
Services : Letting( As a Owner )Date: 7th Apr 2015
Temi has delivered an efficient service, in a timely manner. Always very communicative and friendly. He's been helpful and accomodating, the incumbent tenants have also commented on his input and how smooth the move has been.
The UK's Largest Customer Review Website for the Property Industry
Hello,
I am one of the Customer Service Managers here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy...
Temi has been a brilliant ...
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5 Star Review
Temi
By : 'Melissa' Services : Letting( As a Tenant ) Rent PCM : £1196 Would you recommend ? : Yes Postcode : SE15
23 Mar 2015
People found this helpful0
Temi has been a brilliant letting agent to us from the very first viewing of our new flat. He was always very quick to get back to us, and went out of his way to get our tenancy started as quickly and as smoothly as possible. He was very polite whenever we dealt with him, and was excellent in... Read Full Review
Services : Letting( As a Tenant )Date: 23rd Mar 2015
Temi has been a brilliant letting agent to us from the very first viewing of our new flat. He was always very quick to get back to us, and went out of his way to get our tenancy started as quickly and as smoothly as possible. He was very polite whenever we dealt with him, and was excellent in communicating between ourselves and our landlord. I would highliy recommend him to anyone, he's a pleasure to deal with!
The UK's Largest Customer Review Website for the Property Industry
Hello,
I am the Customer Services Manager here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy...
Temi was very helpful and ...
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5 Star Review
Temi
By : 'Mike' Services : Letting( As a Tenant ) Rent PCM : £1695 Would you recommend ? : Yes Postcode : SE11
17 Mar 2015
People found this helpful0
Temi was very helpful and efficient in dealing with my requests. He always got back to me promptly
and was always very polite. I was also very happy with the way he negotiated with the landlord re the refurb etc on my behalf. He definitely went that extra mile for me. I would certainly recommend... Read Full Review
What agent could do to change your mind?
I was happy with the agent fees. I found them not too extortionate
Comments on Agent Fees
I was happy with the agent fees. I found them not too extortionate
Services : Letting( As a Tenant )Date: 17th Mar 2015
Temi was very helpful and efficient in dealing with my requests. He always got back to me promptly and was always very polite. I was also very happy with the way he negotiated with the landlord re the refurb etc on my behalf. He definitely went that extra mile for me. I would certainly recommend Temi and the agency to anyone thinking about using their services.
The UK's Largest Customer Review Website for the Property Industry
Hello,
I am the Customer Services Manager here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy...
Temi was excellent throughout ...
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5 Star Review
Temi
By : 'KK' Services : Letting( As a Tenant ) Rent PCM : £1500 Would you recommend ? : Yes Postcode : SW8
16 Feb 2015
People found this helpful0
Temi was excellent throughout the whole letting process. He made sure to be on time and worked with other vendors to provide the best service possible. Highly... Read Full Review
Services : Letting( As a Tenant )Date: 16th Feb 2015
Temi was excellent throughout the whole letting process. He made sure to be on time and worked with other vendors to provide the best service possible. Highly recommend.
The UK's Largest Customer Review Website for the Property Industry
Thank You Kwadwo. It was fantastic working with you and i appreciate your kind words. I highly appreciate the recommendation and will ensure to be consistent in my service and improve on...
Temi is so good and ...
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5 Star Review
Temi
By : 'Ling' Services : Letting( As a Tenant ) Rent PCM : £1600 Would you recommend ? : Yes Postcode : SE1
2 Feb 2015
People found this helpful0
Temi is so good and excellent, help me to get a very good deal and effective. I enjoy the new property... Read Full Review
Comments on Agent Fees
Temi is so good and excellent, help me to get a very good deal and effective. I enjoy the new property now.:)
Hi Ling
it was a pleasure working for you. even through what seemed to be a complex process you were very helpful and patient. glad you are moved in and happy with the service. this peresents to...
I was really amazing and ...
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5 Star Review
Temi
By : 'Narmeen' Services : Letting( As a Tenant ) Rent PCM : £1386 Would you recommend ? : Yes Postcode : SW8
28 Jan 2015
People found this helpful0
I was really amazing and excellent service from the agent especially Temi he is very wonderful person he helped as much as possible and he has sorted out any problems I have faced,He always replied any Questions I have asked very Quickly with no delays at all. I would really recommend Temi
Really... Read Full Review
Services : Letting( As a Tenant )Date: 28th Jan 2015
I was really amazing and excellent service from the agent especially Temi he is very wonderful person he helped as much as possible and he has sorted out any problems I have faced,He always replied any Questions I have asked very Quickly with no delays at all. I would really recommend Temi Really thank you so much to make it easy and smooth moving for me and my pleasure dealing with you. :)
The UK's Largest Customer Review Website for the Property Industry
Hi Narmeen
apologies for the late response. working with you was very easy which allows me as a consultant to give you the best service possible. thank you for your kind words and i ensure to keep...
Amazing, excellent service. ...
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5 Star Review
Temi
By : 'Henry123' Services : Letting( As a Tenant ) Rent PCM : £2250 Would you recommend ? : Yes Postcode : SW8
5 Dec 2014
People found this helpful0
Amazing, excellent service. Would recommend. Helped as much as possible, Temi saw through the whole letting from start to finish, really really... Read Full Review
Services : Letting( As a Tenant )Date: 5th Dec 2014
Amazing, excellent service. Would recommend. Helped as much as possible, Temi saw through the whole letting from start to finish, really really helpful
The UK's Largest Customer Review Website for the Property Industry
Hello,
I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers....
I recently moved to my new ...
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5 Star Review
Temi
By : 'Oskar' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SE1
21 Nov 2014
People found this helpful0
I recently moved to my new flat, which I am very happy with. Temi, my estate agent, did a great job. He was very friendly and helpful throughout the whole application and move in process. He always replied to my queries as quick as possible and always tried to reach the best results.
Dealing with ... Read Full Review
Services : Letting( As a Tenant )Date: 21st Nov 2014
I recently moved to my new flat, which I am very happy with. Temi, my estate agent, did a great job. He was very friendly and helpful throughout the whole application and move in process. He always replied to my queries as quick as possible and always tried to reach the best results. Dealing with him was therefore a great pleasure and I can happily recommend Temi.
The UK's Largest Customer Review Website for the Property Industry
Hello,
I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.