The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

3/5, 30 Reviews
57% Recommended
100% letting valuation accuracy
67% letting fee satisfaction
By : 'Marco'
Services :
Would you recommend ? : No
Postcode : SE1
I rented a flat in Lambeth Road. Reported faults were ignored. I was repeatedly told by the agent that they were unable to act, because the landlord insisted on personally approving comissionef repairs , and did not respond to them. The manager seemed to think this was an acceptable conclusion, apparently oblivious to a letting agdnt's legal responsibilities not not leave rented property in states of poor repair. It is difficult for me to understand how the agent, or owner of property, have continued in legal operation.
Stealth
By : Marilyn
24 Aug 2017Dear Marco, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 67.00% | £1,196 | £2,400 |
Dexters
377 Kennington Lane, London, Greater London
SE11 5QY
020 7793 8111, 020 7793 0111

By : 'Eleana'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9
Myself and 2 friends found a flat with the help of Anthony Fraser. It was our first time trying to rent out a property and Anthony was really helpful in explaining the process and he was quick to respond to our concerns along the... Read Full Review
By : Louise Smith
13 Jul 2021Dear Eleana, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Evie...
By : 'Coco'
Services : Letting( As a Tenant )
Rent PCM : £1275
Would you recommend ? : No
Postcode : SE15
I have very serious concerns about the consistency of the check in versus check out reports provided by Dexters. In the check-in report there were 89 photos, in the check out report there were 168. Dexters tried to hold roughly £400 of our deposit back. And because there were far fewer photos in... Read Full Review
High fees.
By : green myrtle
5 Jan 2023Interesting seems as if London Independent doesn't even write their own reports - they use Orbit, an online inventory transcription service: "orbit solution is an online inventory transcription...

By : 'jack'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW8
I found a flat through Jack Cooke. We had some discords in communicating but he apologised his mistake and rectified all. The work was clear and kind enough. The fee is worthy enough. Thanks... Read Full Review
By : Marilyn
12 Feb 2018Dear Jack, I am writing to say thank you for your kind comments about the service you received from our Vauxhall Office. We really appreciate you taking the time to post this review as feedback is ...
By : 'Marco'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE1
I rented a flat in Lambeth Road. Reported faults were ignored. I was repeatedly told by the agent that they were unable to act, because the landlord insisted on personally approving comissionef repairs , and did not respond to them. The manager seemed to think this was an acceptable conclusion,... Read Full Review
Stealth
By : Marilyn
24 Aug 2017Dear Marco, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more...
By : 'Karl'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : SW8
Dexters are an average-to-poor estate agent but where they really fall down is their terrible property maintenance service. I have been waiting for 5 months for basic repairs to be done after a ceiling leak. Leaving us with unusable electrics. I've asked several times to get the property at... Read Full Review
High end of normal. They attempt to claim for spurious inventory violations until threatened with legal action.
By : Marilyn
21 Jul 2017Dear Karl, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with...
By : 'Annie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE11
Without a doubt the worst estate agents I've ever had to deal with. They are completely incompetent, they lie, their fees change constantly (probably depending on what they feel that day) and it takes them at least a month to complete one simple task. They are horrendous and I wouldn't recommend... Read Full Review
bad
By : Marilyn
7 Jul 2017Dear Annie, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more...
By : 'Mark'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE1
I would never use Dexters again. I rented a flat for 2 years Shortly after moving in, I reported faulty wiriing, among other more minor problems. After months of no action, I reported the matter to my local council unde Health and Safety law. After a formal compliant (following several e mails to... Read Full Review
By : Marilyn
12 Apr 2017Dear Mark, I am very concerned to read your review and keen to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with further details, I would...


By : 'Con'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW8
The staff at Dexters, Kennington Lane have been extremely helpful in letting my flat. I feel they went over and beyond their duty to help and make it... Read Full Review
By : Marilyn
29 Oct 2015Hello, I am the Customer Services Manager here at Dexters, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is...


By : 'Andy'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : SW8
Really bad agency and awful service. Incorrect details, emails sent even after the things were submitted, problems regarding communication, unclear about the contract, didn't provide professional cleaning, didn't fix what we asked to fixed before entering the... Read Full Review
With the kind of service I had, £1 for the agent's fees was more than enough.
With the kind of service I had, £1 for the agent's fees was more than enough.
By : Marilyn
29 Oct 2015Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Vauxhall branch, which is part of the Thamesview group. I am head of Customer Services and I...

By : 'jonathan'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : SW8
These people are borderline criminals. The Dexters/Thamesview company has absolutely no respect for UK law and will not hesitate to scam people. They charged us a large sum of money because items were missing from an inventory list that was made years ago and hadn't been signed by any of the... Read Full Review
By : Marilyn
23 Oct 2015Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch, which is a trading name of Thamesview Estate Agents Ltd. I am head of Customer...
By : 'Chris'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : SE11
Not a very good experience here i am afraid. I spoke with the branch at Dexters to view a property and left my details and arranged a viewing at 17:30 that same day. Once i got to the property no one turned up, so i called Dexters who said they had no record of the call or viewing booking. A lady... Read Full Review
By : Marilyn Plews
7 Aug 2015Hello, I am really sorry to hear that you have been unhappy with the service provided by our Vauxhall branch. I am head of Customer Services and I wondered if I could be of any further...

By : 'Kennington2015'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : SE11
We initially had a reasonable experience working with Bart - if perhaps a little disorganised (taking quite a long time to respond to emails). The first problem came when we moved into the property and were told a professional clean had taken place. This was not the case - we took pictures and... Read Full Review
By : Marilyn
2 Jun 2015Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch. I am head of Customer Services and I believe that we may have already responded to you ...


By : 'Samina'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE15
Temi has delivered an efficient service, in a timely manner. Always very communicative and friendly. He's been helpful and accomodating, the incumbent tenants have also commented on his input and how smooth the move has... Read Full Review
By : Marilyn
27 Apr 2015Hello, I am one of the Customer Service Managers here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy...

By : 'Melissa'
Services : Letting( As a Tenant )
Rent PCM : £1196
Would you recommend ? : Yes
Postcode : SE15
Temi has been a brilliant letting agent to us from the very first viewing of our new flat. He was always very quick to get back to us, and went out of his way to get our tenancy started as quickly and as smoothly as possible. He was very polite whenever we dealt with him, and was excellent in... Read Full Review
By : mailyn
24 Apr 2015Hello, I am the Customer Services Manager here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy...

By : 'Mike'
Services : Letting( As a Tenant )
Rent PCM : £1695
Would you recommend ? : Yes
Postcode : SE11
Temi was very helpful and efficient in dealing with my requests. He always got back to me promptly and was always very polite. I was also very happy with the way he negotiated with the landlord re the refurb etc on my behalf. He definitely went that extra mile for me. I would certainly recommend... Read Full Review
I was happy with the agent fees. I found them not too extortionate
I was happy with the agent fees. I found them not too extortionate
By : mailyn
24 Apr 2015Hello, I am the Customer Services Manager here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy...

By : 'KK'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SW8
Temi was excellent throughout the whole letting process. He made sure to be on time and worked with other vendors to provide the best service possible. Highly... Read Full Review
By : Temi Oladimeji
20 Feb 2015Thank You Kwadwo. It was fantastic working with you and i appreciate your kind words. I highly appreciate the recommendation and will ensure to be consistent in my service and improve on...

By : 'Ling'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SE1
Temi is so good and excellent, help me to get a very good deal and effective. I enjoy the new property... Read Full Review
Temi is so good and excellent, help me to get a very good deal and effective. I enjoy the new property now.:)
By : Temi Oladimeji
20 Feb 2015Hi Ling it was a pleasure working for you. even through what seemed to be a complex process you were very helpful and patient. glad you are moved in and happy with the service. this peresents to...

By : 'Narmeen'
Services : Letting( As a Tenant )
Rent PCM : £1386
Would you recommend ? : Yes
Postcode : SW8
I was really amazing and excellent service from the agent especially Temi he is very wonderful person he helped as much as possible and he has sorted out any problems I have faced,He always replied any Questions I have asked very Quickly with no delays at all. I would really recommend Temi Really... Read Full Review
By : Temi Oladimeji
20 Feb 2015Hi Narmeen apologies for the late response. working with you was very easy which allows me as a consultant to give you the best service possible. thank you for your kind words and i ensure to keep...

By : 'Henry123'
Services : Letting( As a Tenant )
Rent PCM : £2250
Would you recommend ? : Yes
Postcode : SW8
Amazing, excellent service. Would recommend. Helped as much as possible, Temi saw through the whole letting from start to finish, really really... Read Full Review
By : Marilyn Plews
22 Dec 2014Hello, I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers....

By : 'Oskar'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
I recently moved to my new flat, which I am very happy with. Temi, my estate agent, did a great job. He was very friendly and helpful throughout the whole application and move in process. He always replied to my queries as quick as possible and always tried to reach the best results. Dealing with ... Read Full Review
By : Marilyn
1 Dec 2014Hello, I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers....
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.