JSM
Ipswich, IP1
2.6/5, 20 reviews
45% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction



Property Features

...left to get your reviews in for the
2024 allAgents People Awards


“JSM cost me approximately £5000 due to their complete inability to ......”

Share on :
May 03,2013
Minithumbdown
Helen
By: 'Julian'
May 03,2013
4 people found
this helpful
JSM cost me approximately £5000 due to their complete inability to carry out works to ALL my properties after I authorized them in writing. I was taken to court by tenants for issues I was never informed of. Please see below for an exhaustive detailed report to their failings;

1) Court fine of £1885 made against me due to tenants of Lancaster rd taking me to court
2) Lancaster rd being vacant for 6 months due to tenants leaving unexpectedly and the property not being fit for habitation due to your "contractors consistently letting you down" 6 x £525 = £3,150. I have signed witness statements that were put before the court stating that the tenants were very happy with living in Lancaster Rd and it was exactly what they were looking for as a long term letting..... I believe these documents are also in your possession.
3) A slate not being replaced at 43 Alston Rd when I authorised the work (despite it falling WAY below the £150 limit on required authorisation as stated in your contract) leading to roof leaking for more than a year which means entire roof requires replacing at a cost of £600 plus VAT = £720 Minus the original cost for replacing the tile of £60 = £660
4) Springhurst Close, "repairs to the bath" by ******* property management....... I don't even know where to start here. I have made specific instructions that this company was not to be used for any of my properties due to my utter lack of faith in their abilities or probity! Despite this being on file both in Ipswich and Woodbridge, and also having made this utterly clear to both Claire and Elaine, they were sent to repair the bath. The bath was repaired but they left a large hole on the ceiling which was not repaired. This then had wasps set up home in it. This remedial work was completed within a week of Martin + Co taking over management of the property, they are preparing a separate bill for this job as there were a number of outstanding maintenance issues at this property that were also dealt with at the same time (at a cost to me of over £2000... I am not in a position to quantify what if any of that could have been prevented by swift intervention on the part of JSM. Needless to say it goes down as further evidence of endemic failures in fulfilling your contractual obligations.)
5) Personal damages, I have spent 30 years generating a faultless credit history. You have through your own negligence wrecked this and I now have a CCJ registered against me. You have failed in your duty of care (under Tort) and your contractual obligations towards all but one of my properties (as I can also add into the above list your failure to replace the window latch at Black Arches thereby leaving a severe health hazard to the child living there AND invalidating my household insurance in one fell swoop. Plus the criminal tiling carried out by your contractors at Boston Rd makes a full house for the properties managed by the Ipswich branch. It beggars belief that JSM should have charged me 8% of rental income for this 'service'. I think that for destroying my credit rating £1,500 would be more than fair. For breach for contract, another £1,500

I will of course supply you with any extra information you require to back up this claim. You are of course in possession of most of it though. adding up the above but without the figures yet to be supplied by Martin and Co, we are looking at approximately;
£1885 + £3,150 + £660 + £1,500 + £1,500 = £8,695

Given the summing up by the Judge at the recent hearing, I think that if this were to make it to court, I stand a good chance of exceeding the above figure.
What agent could do to change your mind?
I think after the ridiculous levels of their failings, there would be no action which would convince me to deal with JSM at any point ever again
Attached Filesnbsp;
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

JSM
Friars House, 2 Falcon Street
Ipswich
Suffolk
IP1 1SL
01473 214441

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 0% £525 £565
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 2 4 8 0 0 0 0 0 1
Areas covered
  • IP1
    IP2
    IP3
    IP4
    IP8
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Lettings TPOS SAGEagent
Latest Properties

No Properties

“Awful, don't go near them. One staff memebr doesn't know ......”

Share on :
Jan 20,2016
Minithumbdown
By: 'Mary'
Jan 20,2016
0 people found
this helpful
Awful, don't go near them. One staff memebr doesn't know what the other is doing the delay everything. They don't look after your property. They hid the fact the couldn't get refernces for tenants....
read full review
Was this helpful? Yes

“Very little regard for tenants and unacceptable fees. We rented ......”

Share on :
Oct 27,2014
Minithumbdown
By: 'Rebecca'
Oct 27,2014
1 people found
this helpful
Very little regard for tenants and unacceptable fees. We rented with them last year. We were promised a heater would be repaired before move in - we had to wait about a month for this, despite numerous prompts, and were very cold in the main ...
read full review
Comment on agent fees
Very over the top. I don't mind paying fairly high fees if I get good service but the service was very poor here.
Was this helpful? Yes

“Avoid this lettings agent at all cost, they are bloody ......”

Share on :
Jul 21,2014
Minithumbdown
By: 'R'
Jul 21,2014
1 people found
this helpful
Avoid this lettings agent at all cost, they are bloody useless. They don't managed anything properly so beware of the property you move into, checks have probably not been done and probably crawling with fleas like the one I just moved into!...
read full review
What agent could do to change your mind?
Low admin fees. Doing their jobs properly to not lead genuine tenants into stress and anger.
Attached Filesnbsp;
Comment on agent fees
Absolute rip off! They don't do the checks and admin they are meant to.
Was this helpful? Yes
By: JSMProperty
Jul 21, 2014
View all comments (1)
Thanks for your comments. We aim to let out properties in good condition and we apologise on this occasion there have been a number of issues. We are working with you and the landlord to get these rectified straight away. Should you have any further concerns, please contact the branch and someone will be asble to assist. ...

“Last year I rented a flat through JSM for about 4 ......”

Share on :
Jul 16,2014
Minithumbup
By: 'Dan1243'
Jul 16,2014
1 people found
this helpful
Last year I rented a flat through JSM for about 4 months. When I moved in the flat was for sale as a buy-to-let property and they explained to me in an easy way, without being insulting (as it was the first time I rented). £65 is ...
read full review
Comment on agent fees
Cleaning fee on 'check out' would have been easily avoided
Was this helpful? Yes

“JSM cost me approximately £5000 due to their complete inability to ......”

Share on :
May 03,2013
Minithumbdown
Helen
By: 'Julian'
May 03,2013
4 people found
this helpful
JSM cost me approximately £5000 due to their complete inability to carry out works to ALL my properties after I authorized them in writing. I was taken to court by tenants for issues I was never informed of. Please see below for an exhaustive detailed report ...
read full review
What agent could do to change your mind?
I think after the ridiculous levels of their failings, there would be no action which would convince me to deal with JSM at any point ever again
Attached Filesnbsp;
Was this helpful? Yes

“I have been living in a flat managed by them ......”

Share on :
Mar 08,2013
Minithumbdown
By: 'Zeusfire'
Mar 08,2013
2 people found
this helpful
I have been living in a flat managed by them for 4 years now. Whilst many of my issues with them may be due to an un-responsive landlord, they never pursue the landlord on my behalf to resolve any of my complaints. The week I moved ...
read full review
What agent could do to change your mind?
Return my calls. Give me explanations for my unresolved issues, even if they remain unresolved.
Attached Filesnbsp;
Was this helpful? Yes

“this is the 1st property i have ever rented ,it ......”

Share on :
Feb 11,2013
Minithumbup
By: 'Richard'
Feb 11,2013
1 people found
this helpful
this is the 1st property i have ever rented ,it is also the 1st property i looked at , the property was exellent as was the service of jsm , a very profesional company that answered all our questions with no delay. the staff were very friendly ...
read full review
Was this helpful? Yes

“We have been using JSM for over 7 years now for ......”

Share on :
Feb 08,2013
Minithumbup
Emma
By: 'Wade-Wiltsher'
Feb 08,2013
1 people found
this helpful
We have been using JSM for over 7 years now for our flat in Ipswich. Our day to day contact is Emma Meiring and I can honestly say that she goes above and beyond in her service levels/support of us as Landlords....
read full review
Was this helpful? Yes

“We have used JSM since we bought these properties in ......”

Share on :
Feb 08,2013
Minithumbup
Paula
By: 'Liz'
Feb 08,2013
0 people found
this helpful
We have used JSM since we bought these properties in early 2000 and have had nothing but complete support and co-operation in all our dealings with the office. If anything the turn round time - with Paula's support - who is our property manager - and ...
read full review
Was this helpful? Yes

“JSM have been acting as my property agent for over ......”

Share on :
Feb 08,2013
Minithumbup
Emma
By: 'Sarah'
Feb 08,2013
1 people found
this helpful
JSM have been acting as my property agent for over ten years. They provide an excellent service -helpful and responsive. Our current lead agent, Emma, is competent, efficient and a pleasure to work with. Our properties are let quickly, occasional difficulties with tenants are addressed ...
read full review
Was this helpful? Yes

“JSM are horrendous- AVOID AT ALL COSTS. Our whole experience ......”

Share on :
Feb 04,2013
Minithumbdown
By: 'Ipswich4'
Feb 04,2013
3 people found
this helpful
JSM are horrendous- AVOID AT ALL COSTS. Our whole experience from start to finish with them was horrendous. The woman who showed us round the property was rude and told us to "look but be quick, I've got other viewings". The deposit and admin fees ...
read full review
What agent could do to change your mind?
Been polite and cared about tenants instead of just money.
Attached Filesnbsp;
Was this helpful? Yes

“Would not hesitate to recommend the Ipswich Office. Professional, informative, ......”

Share on :
Feb 04,2013
Minithumbup
By: 'Mandy'
Feb 04,2013
0 people found
this helpful
Would not hesitate to recommend the Ipswich Office. Professional, informative, helpful, polite, reliable, trustworthy everything you require from a managing agent. Regularly updated with reported maintenance, quotes, property inspection reports. Very happy, I have a hassle free portfolio thanks to JSM....
read full review
Was this helpful? Yes

“This review is in regards to JSM Property Management Ltd's ......”

Share on :
Jan 26,2013
Minithumbdown
By: 'Danny'
Jan 26,2013
2 people found
this helpful
This review is in regards to JSM Property Management Ltd's Ipswich branch Friars House, 2 Falcon Street, Ipswich, Suffolk, IP1 1SL 01473 214441. This is based on experience over 2 years... to summarise I would not recommend them. Estate Agents in general have a bad reputation¢â‚¬Â¦ some excel to ...
read full review
Was this helpful? Yes

“I have rented a property through JSM for 18 months and ......”

Share on :
Nov 02,2012
Minithumbup
By: 'Ellie'
Nov 02,2012
1 people found
this helpful
I have rented a property through JSM for 18 months and I am entirely happy with the service they provide. The staff I have dealt with are friendly, polite and professional, and any issues arisen through the tenancy have been resolved quickly and efficiently. I would ...
read full review
Was this helpful? Yes

“I have been dealing with JSM for many years and ......”

Share on :
Aug 30,2012
Minithumbup
Paula
By: 'Denise'
Aug 30,2012
0 people found
this helpful
I have been dealing with JSM for many years and have found their service efficient, personal and pleasant. I have 13 properties with them and would recommend them to other Landlords. Sadly since being acquired by "Leaders" their accounts department is poor, but the staff at ...
read full review
Was this helpful? Yes

“I have rented through JSM for 2 and a half years ......”

Share on :
Aug 22,2012
Minithumbup
By: 'Kim'
Aug 22,2012
0 people found
this helpful
I have rented through JSM for 2 and a half years and found them very pleasent and efficient. The staff are always at hand to help and always very poilte. They have always dealt with any issues i have had promptly and as i am now ...
read full review
Was this helpful? Yes

“I have no words to describe this shabby company, 2.5 weeks ......”

Share on :
Aug 10,2011
Minithumbdown
By: 'skoobs'
Aug 10,2011
0 people found
this helpful
I have no words to describe this shabby company, 2.5 weeks after exiting the property i am still chasing for my deposit to be returned less the 60pound they charged me to move out which was a cheek given that they gave me notice due to ...
read full review
Was this helpful? Yes

“JSM Ipswich have been absolutely awful in 'managing' our property. ......”

Share on :
Feb 21,2011
Minithumbdown
By: 'Tabitha'
Feb 21,2011
0 people found
this helpful
JSM Ipswich have been absolutely awful in 'managing' our property. Their approach to property management seems to be to do as little as possible with regards it. We have had outstanding work that could potentially represent health hazards for over a year. Despite being told ...
read full review
Was this helpful? Yes
By: beebee
Jul 28, 2012
View all comments (1)
JSM are rubbish, don't use them. we are the landlords and we needed a tenant out dew to one thing and another. They did nothing that they where payed to do. are solicitor advised use never to use them again, we already now that . Stay way clear. ...

“[[EDIT ORIGINAL START]]Disgusted, the MD is a joke, refuses ......”

Share on :
Nov 24,2010
Minithumbdown
By: 'JSMSUCK'
Nov 24,2010
0 people found
this helpful
[[EDIT ORIGINAL START]] Disgusted, the MD is a joke, refuses to talk to anybody - which basically means he knows he runs a farce of a company, and he does not want to face a "real" customer... Had problems such as no hot water for 8 ...
read full review
Was this helpful? Yes

“Rented a property that was never ready to be lived ......”

Share on :
Jun 29,2010
Minithumbdown
By: 'wmguk'
Jun 29,2010
0 people found
this helpful
Rented a property that was never ready to be lived in, its been 8 weeks so far and still have jobs waiting to be done, its truly awful, and I know I wont be using them ever again....
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by JSM, Ipswich IP1 1SL



Find the Best Agent to
Sell or Rent Your Home