“Very little regard for tenants and unacceptable fees. We rented ......”
1 Star Review
Oct 27,2014
By:
'Rebecca'
Oct 27,2014
Branch: Ipswich, Friars House, 2 Falcon Street
Services: Lettings (as a Tenant)
Rent PCM: £565
Would you recommend?: No
Postcode: IP4
Branch: Ipswich, Friars House, 2 Falcon Street
Lettings (as a Tenant)
Rent PCM: £565
Postcode: IP4
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people found
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Very little regard for tenants and unacceptable fees. We rented with them last year. We were promised a heater would be repaired before move in - we had to wait about a month for this, despite numerous prompts, and were very cold in the main bedroom for this period. They asked us to sign on a tablet at check in, with no explanation as to what we were signing, and then scanned this onto our copy of the inventory which was emailed a week later but with the date being a week previous. Clearly this was a deliberate tactic to try to prevent us being allowed to make amendments! Poor cleaning job done before we moved in, yet they charged us a lot for cleaning when we left, despite us having the place, including carpets, professionally cleaned (my boyfriend kept this from me - I'd have challenged it!) At check in the agent (Emma Meiring) actually commented that they would have to charge the previous tenant for touch ups they'd made to the wall despite there being no intention of JSM making any improvements. They have charges for every little thing too - check in, check out, over the top admin fees in general. Very unscrupulous all round - I would avoid them in future. The majority of staff were rude to deal with too. The only exception was Rachel Buckle, who was helpful and professional when there was an issue with our oven.
Comment on agent fees
Very over the top. I don't mind paying fairly high fees if I get good service but the service was very poor here.
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