This review is in regards to JSM Property Management Ltd's Ipswich branch Friars House, 2 Falcon Street, Ipswich, Suffolk, IP1 1SL 01473 214441. This is based on experience over 2 years... to summarise I would not recommend them. Estate Agents in general have a bad reputation¢â‚¬Â¦ some excel to positive credit, where others simply live up to the poor reputation. This goes for both business/commercial estate agents and residential agents selling and renting flats and housing.
My review relates to 3 incidents plus 1 underhand tactic to falsify reviews.
My first experience with JSM property was when they stood me up in February 2011 when arranging a viewing at a flat. They were of average professionalism on the telephone when arranging it for a few days time. Not great ¢â‚¬Å“customer service¢â‚¬Â but not rude. Following this up, they were unapologetic ¢â‚¬â€œ was my fault for wasting their time (the general gist I assume) and it was then when they become rude.
Perseverance¢â‚¬Â¦. My second experience was in March 2011, showed me around a property (showed up this time) but was only because I went to their office to view a property around a corner... so had little choice but to show me around it instead of ¢â‚¬Ëœforgetting' to attend. I was told be quick to apply and be the first. I paid £160 non-refundable application fee¢â‚¬Â¦ only to be told a few days later that someone else has just moved into the property¢â‚¬Â¦ on further questioning, their application was received at the Falcon Street office 2 weeks EARLIER. Nice earner¢â‚¬Â¦ £160 for 15 minute viewing and 5 minutes phone call¢â‚¬Â¦ did a check with Credit Expert a month later¢â‚¬Â¦ they didn't even do a credit check. No refund.
My third experience was last week¢â‚¬Â¦ Just under 2 years later I thought everything would be alright. Any problems.. solved. A Saturday viewing¢â‚¬Â¦ 1:45 .. another no show. Waited until 2:15pm¢â‚¬Â¦ spoke to the tenant pending moving out¢â‚¬Â¦ they are full of complaints about JSM Property¢â‚¬Â¦ lucky escape maybe? I wont relay their complaints here because its their words not mine. At first this tenant was rude through the intercom¢â‚¬Â¦ the viewing which wasn't arranged was when they were packing up to move out¢â‚¬Â¦ then they finished packing and noticed I was still outside waiting¢â‚¬Â¦ come over to speak to me.
One thing I will relay is the instruction that the £60 move out fee will be wavered to leave a positive review!!! Funny how some people are really angry at JSM Property and the rest think they are saints¢â‚¬Â¦ Very few ¢â‚¬Å“average¢â‚¬Â reviews.
I am glad allagents is clamping down on these fake reviews (which may I add is illegal) so some of the positive ones should be removed soon.