JSM are horrendous- AVOID AT ALL COSTS. Our whole experience from start to finish with them was horrendous. The woman who showed us round the property was rude and told us to "look but be quick, I\'ve got other viewings". The deposit and admin fees are excessive when compared to other agents- and a £60 check in fee!? We loved the house so we paid it.
When we moved in we were promised that the garden would be cleared and a window cleaner would be sent round. Never happened. It transpired after a couple of months that the house had a clear damp problem. We reported this time and time again- nothing happened. Emails went unanswered. Eventually we got a solicitor involved who was able to scare them into a response. Eventually with help the tenancy was cancelled a month early- and they still tried to charge us £180 for the pleasure of leaving. Awful, condescending staff who don\'t care about tenants at all.
AVOID AT ALL COSTS!
What agent could do to change your mind?
Been polite and cared about tenants instead of just money.