JSM
3.2/5, 95 reviews
58% recommended
33% lettings valuation accuracy
22% lettings fee satisfaction

Property Features

JSM Property management is an independant, long established lettings and management company based in East Anglia. Offering a professional, honest service in all aspects of lettings and management. show more JSM Property management is an independant, long established lettings and management company based in East Anglia. Offering a professional, honest service in all aspects of lettings and management.

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2024 allAgents People Awards


Latest Reviews

 View all Reviews 95
20th Jan 2016
reviewed by 'Mary'
“Awful, don't go near them. One staff memebr doesn't know what the other is doing the delay everything. They don't ......”
1st Sep 2015
reviewed by 'Disgruntled'
“We used JSM (now Leaders) to manage 2 of our properties in Norwich. The Property Manager seemed to change every time ......”
1st Apr 2015
reviewed by 'David'
“The lease on this property recently ended.JSM were quite unhelpful on numerous occasions during the tenancy. Requests for landlord ......”
22nd Nov 2014
reviewed by 'Travelmonkey'
“I rented a flat for 18 months, and moved out a few weeks ago. Durning the tenancy JSM were actually ok, ......”
27th Oct 2014
reviewed by 'Rebecca'
“Very little regard for tenants and unacceptable fees. We rented with them last year. We were promised a heater would ......”
11th Aug 2014
reviewed by 'TLP'
“I have been letting my property through JSM for about three years; My initial contact was with Carole, who guided ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 33% 22% £495 £695
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
20 7 34 27 0 0 1 0 0 6
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA TPOS Lettings TPOS SAGEagent
Rankings
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Estate agents
Letting agents
Latest Properties

No Properties

JSM Branches (view all 4)
Ipswich, IP1
Lowestoft, NR32
Norwich, NR3
Woodbridge, IP12

“Awful, don't go near them. One staff memebr doesn't know ......”

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Jan 20,2016
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By: 'Mary'
Jan 20,2016
0 people found
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Awful, don't go near them. One staff memebr doesn't know what the other is doing the delay everything. They don't look after your property. They hid the fact the couldn't get refernces for tenants....
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“We used JSM (now Leaders) to manage 2 of our properties ......”

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Sep 01,2015
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By: 'Disgruntled'
Sep 01,2015
1 people found
this helpful
We used JSM (now Leaders) to manage 2 of our properties in Norwich. The Property Manager seemed to change every time we dealt with them, consequently the Inspections were not conducted properly. They failed to notice that there were pets in one property, and the second ...
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“The lease on this property recently ended.JSM were quite ......”

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Apr 01,2015
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By: 'David'
Apr 01,2015
2 people found
this helpful
The lease on this property recently ended. JSM were quite unhelpful on numerous occasions during the tenancy. Requests for landlord maintenance were met with resistance or inaction, check out and return of our Security Deposit turned into a frustrating and drawn out affair and generally ...
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“I rented a flat for 18 months, and moved out a ......”

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Nov 22,2014
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By: 'Travelmonkey'
Nov 22,2014
3 people found
this helpful
I rented a flat for 18 months, and moved out a few weeks ago. Durning the tenancy JSM were actually ok, handling a few maintenance issues efficiently. The only real annoyance were the outrageous fees every six months (around £90). Plus check-in fee, check-out fee, etc... However, ...
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What agent could do to change your mind?
For a start you could abide by the tenancy contract. Trying to charge cleaning fees for minor things is disgusting, and in breach of contract. Sort your staff out - one member told me check-out was free, another said ‚£100 yet I only paid ‚£60???
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Comment on agent fees
Ridiculously high
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By: evilagent
Dec 10, 2014
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Ha ha. Frankly we don't give a shit about our tenants. Once we have their money that's it as far as we are concerned. Our only concern is getting the suckers in and getting our fat fees. Wahahahahahaha!!! ...

“Very little regard for tenants and unacceptable fees. We rented ......”

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Oct 27,2014
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By: 'Rebecca'
Oct 27,2014
1 people found
this helpful
Very little regard for tenants and unacceptable fees. We rented with them last year. We were promised a heater would be repaired before move in - we had to wait about a month for this, despite numerous prompts, and were very cold in the main ...
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Comment on agent fees
Very over the top. I don't mind paying fairly high fees if I get good service but the service was very poor here.
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“I have been letting my property through JSM for about ......”

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Aug 11,2014
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Carole
By: 'TLP'
Aug 11,2014
0 people found
this helpful
I have been letting my property through JSM for about three years; My initial contact was with Carole, who guided me through the preparation of the property for leting and gave me much valuable advice and help. Since then I have had dealings with many ...
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“I've dealt with this branch over a number of years ......”

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Jul 24,2014
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Sarah
By: 'Paul'
Jul 24,2014
0 people found
this helpful
I've dealt with this branch over a number of years and eventually brought a property through them as well. They have always been very helpful to me as a tenant and owner, and they have been on the ball with all the issues I have ...
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“Avoid this lettings agent at all cost, they are bloody ......”

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Jul 21,2014
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By: 'R'
Jul 21,2014
1 people found
this helpful
Avoid this lettings agent at all cost, they are bloody useless. They don't managed anything properly so beware of the property you move into, checks have probably not been done and probably crawling with fleas like the one I just moved into!...
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What agent could do to change your mind?
Low admin fees. Doing their jobs properly to not lead genuine tenants into stress and anger.
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Comment on agent fees
Absolute rip off! They don't do the checks and admin they are meant to.
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By: JSMProperty
Jul 21, 2014
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Thanks for your comments. We aim to let out properties in good condition and we apologise on this occasion there have been a number of issues. We are working with you and the landlord to get these rectified straight away. Should you have any further concerns, please contact the branch and someone will be asble to assist. ...

“Last year I rented a flat through JSM for about 4 ......”

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Jul 16,2014
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By: 'Dan1243'
Jul 16,2014
1 people found
this helpful
Last year I rented a flat through JSM for about 4 months. When I moved in the flat was for sale as a buy-to-let property and they explained to me in an easy way, without being insulting (as it was the first time I rented). £65 is ...
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Comment on agent fees
Cleaning fee on 'check out' would have been easily avoided
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“New to this experience, my partner and I were unsure ......”

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Jul 15,2014
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Louise
By: 'Jaimie'
Jul 15,2014
0 people found
this helpful
New to this experience, my partner and I were unsure as to what needed to be done/sorted but Louise answered all of our questions and helped us throughout the whole journey. She was supportive, emailing and calling to remind us of each step that ...
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“I found the house that i liked online for my ......”

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May 18,2014
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Rosie
By: 'Jacintha'
May 18,2014
0 people found
this helpful
I found the house that i liked online for my family and I, left a message and Rosie gave me a call. She explained the whole process to me and arranged the viewing for me. she was very friendly and professional, she explained to me ...
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“JSM were very helpful, professional and very efficient in all ......”

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May 13,2014
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Sarah
By: 'Duncan'
May 13,2014
0 people found
this helpful
JSM were very helpful, professional and very efficient in all matters concerning my rental. I would thoroughly recommend for anyone I know,...
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“Rosie was excellent from start to finish. She was as ......”

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Apr 22,2014
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Rosie
By: 'Zoe'
Apr 22,2014
0 people found
this helpful
Rosie was excellent from start to finish. She was as good as her word to keep me in reserve in case this property came up again, contacting me straight away to arrange a second viewing. Rosie was friendly and positive when showing me around. Rosie ...
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“absolutely useless in terms of dealing with any problems. Today ......”

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Jan 20,2014
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By: 'Mark'
Jan 20,2014
3 people found
this helpful
absolutely useless in terms of dealing with any problems. Today we have no hot water. JSM's emergency number just rings out. This jus just one example of the poor customer service and total lack of communication. Don't rent from JSM!...
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“This was my first experience with a letting agent and ......”

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Dec 17,2013
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Rosie
By: 'Amanda'
Dec 17,2013
0 people found
this helpful
This was my first experience with a letting agent and it was very good, Rosie Howard was extremely helpful in helping me with my queries and making everything happen on time, would use JSM again....
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“Rosie has provided timely and very helpful support in our ......”

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Dec 08,2013
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Rosie
By: 'Howard'
Dec 08,2013
0 people found
this helpful
Rosie has provided timely and very helpful support in our search for a new home together and provided her support in making a challenging time as smooth as possible for us. It has been much appreciated. Thank you....
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“I have just used JSM for my new let and ......”

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Nov 14,2013
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Rosie
By: 'alan'
Nov 14,2013
0 people found
this helpful
I have just used JSM for my new let and found them very good especially my contact Rosie Howard. She was very attentive and helped in all aspects of any problems I encountered, from the viewing through to getting my keys and my final move ...
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“Terrible service. Rude. Don't reply to email after email - ......”

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Nov 08,2013
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By: 'Mooshkin'
Nov 08,2013
6 people found
this helpful
Terrible service. Rude. Don't reply to email after email - even at head office level in response to formal complaints. Mucked up the rent review. Deceived me when a contractor did work that wasn't authorised - asking another contractor to join in the cover up (...
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What agent could do to change your mind?
Nothing - too many instances of poor poor service.
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“I have been waiting for my deposit for nearly four ......”

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Sep 25,2013
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By: 'NeverAgain!'
Sep 25,2013
5 people found
this helpful
I have been waiting for my deposit for nearly four months. The staff member that I was dealing with - whenever he would actually lower himself to the level of responding to my queries in the first place, that is! - was rude and provided ...
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“Dodgy though the staff where fine.I went to view ......”

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Sep 24,2013
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By: 'Xeno_blue'
Sep 24,2013
4 people found
this helpful
Dodgy though the staff where fine. I went to view a property with this company and was impressed with the price if not the state of the place, so decided to apply for it. The carpets were feisty and walls needed a new coat of ...
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What agent could do to change your mind?
I would consider using JSM if: - i) They abolished contractually enforcing the tenant to insure the fixtures and fittings. Also Personal contents insurance should be advised by the letting agent NOT insisted as part of the letting agreement. ii) They abolished the rolling 6 month or 12 month contract and replace it with an initial 6 month fixed term contract followed by a 1 month rolling contract. iii) Abolish the renewal fee as I find it hard to accept it costs ‚£70 +VAT to type my name in a document, change the date and print it out. iv) And finally, after reading some of the reviews here, for JSM to train up all their staff to provide the excellent service that a few of them are already providing
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By: Steady
Dec 13, 2013
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The worst letting agents I have ever rented through. I originally rented a house through Bush Management and had no problems whatsoever. Then the worst thing happened. JSM bought them out. I had previously rented through JSM before and already knew of their inferior service, so wasn't looking forward to dealing with them again. I have reported numerous problems with the house I am currently renting; poor insulation, damp walls, a leaking roof, unsafe plug sockets to mention a few things and in t ...

“This was my first experience as a tenant and overall ......”

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Aug 22,2013
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Roger
By: 'Disappointed'
Aug 22,2013
2 people found
this helpful
This was my first experience as a tenant and overall I was disappointed. In person, the two female staff I spoke to were friendly and helpful, however as soon as I left the office I felt there was a lot to be desired. On several ...
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What agent could do to change your mind?
Treat students with the same professionalism as you would with any other client. Recognise that first time tenants will require more guidance than experienced renters.
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“The whole experience from the beginning has been appalling, they ......”

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Aug 07,2013
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By: 'sad'
Aug 07,2013
2 people found
this helpful
The whole experience from the beginning has been appalling, they do not return calls, give ridicules quotes for work needed and are generally really unhelpful....
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“Rosie was lovely and helped each of us find the ......”

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Aug 02,2013
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Rosie
By: 'Matthew'
Aug 02,2013
0 people found
this helpful
Rosie was lovely and helped each of us find the perfect house. She answered all of our questions and made the experience enjoyable....
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“I have used JSM for a number of years, and ......”

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Jul 24,2013
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Harry
By: 'A'
Jul 24,2013
0 people found
this helpful
I have used JSM for a number of years, and recently had to deal with a challenging personal situation while also re-letting my property. To be honest, I have had mixed experiences with JSM in the past - it depends who you deal with; a ...
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“My housemates had found the house as I had been ......”

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Jul 11,2013
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Emilia
By: 'Upset'
Jul 11,2013
8 people found
this helpful
My housemates had found the house as I had been away on personal matters, and the housemates said that they were very positive, professional and well rounded people. When I came back, I was told that I would have to go and fill in some ...
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“Unfortunately the process of letting the property has not been ......”

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Jun 24,2013
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Harry
By: 'Claire'
Jun 24,2013
0 people found
this helpful
Unfortunately the process of letting the property has not been very simple to say the least due to various 'hurdles' created from both the landlord and myself (nothing that has been Harrys or JSM's fault at all), however Harry has been excellent in trying to ...
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“When I first called to ask for a viewing I ......”

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Jun 22,2013
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Rosie
By: 'purplelibra'
Jun 22,2013
2 people found
this helpful
When I first called to ask for a viewing I was told that you don't do viewings after 5pm - I work full time until 5.30/6pm most weeks as I am sure many people do and Saturdays until 1pm, there didn't seem much flexibility on ...
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What agent could do to change your mind?
They could have been honest from the start to tell us all the hidden fees, they could have been more flexible with times, they could have been friendlier over the phone and seen us face to face, and after complaining, we have been told that the fees are non refundable which I am extremely angry about.
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“The reception was courteous, friendly, and intelligent, but above all ......”

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Jun 21,2013
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Harry
By: 'J'
Jun 21,2013
0 people found
this helpful
The reception was courteous, friendly, and intelligent, but above all sincere. Not a trace of the smarmy attitude associated with estate agents. Harry Stokes and Jane Abbs dealt speedily with the rental of the property and with great professionalism. It was an easy, painless, and ...
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“JSM cost me approximately £5000 due to their complete inability to ......”

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May 03,2013
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Helen
By: 'Julian'
May 03,2013
4 people found
this helpful
JSM cost me approximately £5000 due to their complete inability to carry out works to ALL my properties after I authorized them in writing. I was taken to court by tenants for issues I was never informed of. Please see below for an exhaustive detailed report ...
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What agent could do to change your mind?
I think after the ridiculous levels of their failings, there would be no action which would convince me to deal with JSM at any point ever again
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“I found the process of applying for the property we ......”

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Apr 26,2013
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Harry
By: 'Veryhappytenant'
Apr 26,2013
0 people found
this helpful
I found the process of applying for the property we wanted and the initial set up pretty painless, straight forward and easy. Harry was very helpful and there were barely any complications. I found that this helped as moving is very stressful and this agency ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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