I saw a property with Duck and Hedges which was great. I was given the predictable \'it won\'t hang around, we have another blah viewings today\' dross, so I gave the deposit and took the property \'off\' the market. As many others have also experienced on here, they continued to market the property, waiting for a higher offer. When they got the higher offer, they claimed my lack in communication had demonstrated I was no longer interested. They tried to say I was not entitled to my deposit back as a result. After several telephone conversations and ignored emails, I decided to go into their offices to demand the money. I was absolutely amazed at how physically intimidating and accusatory the staff are. What remains however, is yet another reason to avoid Duck and Hedges.