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    Lucy
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    Wayne Duck
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    Greg Hedges
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    Turgay Arli
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    Dan Stevenson
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    Louise McGovern
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    Dale Wilson
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    Naomi
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71 South Side
Clapham,London
Greater London
SW4 9DA
020 8682 8777

 
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Properties for sale
Properties for rent
May 28,2015
Minithumbdown
By:
May 28,2015
0 people found
this helpful
Duck and Hedges were the worst experience in letting in 25 years as a landlady. Aside from withholding rent, they lied about repairs, double charged for items, and kept the deposit meant to be registered with the my deposit scheme. All in all I lost about ‚£3000. They have recently been bought out by JD Wood, who are legally liable to take on and compensate for any misdemeanours created by Duck and Hedges in the past 6 years. Contact them and and go through the formal complaints proc...
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Oct 09,2014
Minithumbdown
By:
Oct 09,2014
3 people found
this helpful
I rented a flat for two years in Battersea and Duk & Hedges were the agents dealingwith this let. I have to say i cant imagine a more terrible experience. I cant stress to anyone how bad these people are. In the first instance they are the laziest agents ever. I had a problem with my oven and after 4 months!! yes 4 months of not having use of cooking facilities i had to have the thing repaired myself and deduct the cost from the rent. Also when i moved in they charges me £90 to do a cr...
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Oct 02,2014
Minithumbdown
By:
Oct 02,2014
3 people found
this helpful
This has been easily the worst letting experience I have ever had. Duck and Hedges moved 3 people into my flat instead of the two agreed. They they withheld rental payments from me for 7 months before reluctantly paying some. They still hold rentals funds for me and refuse to send them through unless I fully indemnify them and write a glowing review of their service which I will NOT do. I know they also took a lot of money from the (rather dreadful) tenants as well. Avoid at all costs. T...
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What agent could do to change your mind?
This agent should be closed down. Until they actually retrain and acquire some honesty they shouldn\'t be touched. I hope the more rigorous rules brought in Oct 1 will force them to clean up their act.
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May 21,2014
Minithumbdown
By:
May 21,2014
10 people found
this helpful
Rude, dishonest and incompetent. Do NOT use this agency - you will end up regretting it. They lied to me about fundamental aspects of the flat, failed to have initial works done before we moved in which then dragged on for weeks, and failed to keep the flat in a decent/safe condition throughout our tenancy. If you are with them, make sure you keep everything in writing as you may well need it to back up inevitable disputes....
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Mar 04,2014
Minithumbdown
By:
Mar 04,2014
9 people found
this helpful
Just to echo all of the other bad reviews, D&H should be avoided at all costs. Lazy, inept and dishonest. They provided us with very little in the way of a service over a 12+ month rental. Issues with the property were not addressed. Paperwork was not provided and ultimately 90% of our security deposit was kept despite the property being in better condition when we left it than when we moved in. DO NOT USE THIS AGENT....
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What agent could do to change your mind?
They could start by simply doing their jobs and perhaps progress from they\'re to finding some morals.
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Feb 13,2014
Minithumbdown
By:
Feb 13,2014
8 people found
this helpful
Never, ever go near Duck & Hedges. Their contract wordings and terms are sneaky, underhand and cost you alot of money. I fulfilled the term of the contract I signed, yet was still charged £165 when I wanted to move out even though I was well within my rights. Aside from that they are also rude, unhelpful, unorganised and generally inept. I will never either personally use them again, or let anybody I know use them for either lettings or sales....
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Oct 06,2013
Minithumbdown
By:
Oct 06,2013
15 people found
this helpful
I had a viewing set up with Duck and Hedges and their estate agent showed up 50mins late. The property I had arranged to see didn\'t exist and I was only told this when he finally showed up. I was instead taken to another property that was in a different location and nowhere near as nice as the original advert had described. The whole experience was dishonest, rude and unprofessional. I will not be using this estate agent again....
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Oct 06,2013
Minithumbdown
By:
Oct 06,2013
9 people found
this helpful
I had a viewing set up with Duck and Hedges and their estate agent showed up 50mins late. The property I had arranged to see didn\'t exist and I was only told this when he finally showed up. I was instead taken to another property that was in a different location and nowhere near as nice as the original advert had described. The whole experience was dishonest, rude and unprofessional. I will not be using this estate agent again....
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Jul 03,2013
Minithumbup
By:
Jul 03,2013
1 people found
this helpful
The team were great in helping me an my friend find a place to live under tight timescales. I received great advice that I felt I could trust and the whole signing up process was clear and easy to understand. I\'d recommend Duck & Hedges to my friends....
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Jul 01,2013
Minithumbup
By:
Jul 01,2013
1 people found
this helpful
The team were great in helping me an my friend find a place to live under tight timescales. I received great advice that I felt I could trust and the whole signing up process was clear and easy to understand. I\'d recommend Duck & Hedges to my friends....
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Jun 20,2013
Minithumbup
By:
Jun 20,2013
1 people found
this helpful
Dan was very helpful and knowledgable throughout the letting process. We had to do lots of extra viewings to find our third tenant and dan never let us down. The admin staff, Louise and dale made sure everything was done on time and caused us the least stress possible. Overall a good experience....
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Jun 20,2013
Minithumbdown
By:
Jun 20,2013
15 people found
this helpful
Completey unhelpful and incompetent, do not use this agency. They lied and told us it was furnished and 4 days before we were due to move in found out there was NO furniture. Whilst they did rectify this as we moved in, we had to kick up a fuss and I think they only rectified it as we had it in writing and it was advertised as furnished. Many things broken on the inventory, which apparently if its broken when they arrive they refuse to do anythign about. We were provided with only one working ke...
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May 15,2013
Minithumbup
By:
May 15,2013
2 people found
this helpful
Overall, the whole process went incredibly smoothly and the Admin team were extremely helpful at all times. I would certainly recommend Duck & Hedges to friends and family....
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Apr 26,2013
Minithumbdown
By:
Apr 26,2013
15 people found
this helpful
Worst experience with a letting agents yet!! Repairs to property not carried out or made to wait weeks for a handyman to come and \'survey\' the situation. Long delays in email replies, told different things by different members of staff on the phone. All in all a rude and unhelpful team. Beware of clever wording in contract and hidden charges. We were ripped off on moving out of the property and ended up paying for their company to clean on top of our own even though we had agreed differe...
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Apr 16,2013
Minithumbdown
By:
Apr 16,2013
17 people found
this helpful
TENANTS BEWARE. Hidden, unjustified charges, additional clauses committing you to unjustifably high rent increases slipped into contracts when you renew. Make sure you put everything in writing. You\'ll need the legally binding back up - that is guaranteed LANDLORDS BEWARE. Shoddy repeairs will mean that you end up paying a lot more over time as issues keep reappearing because they haven\'t been fixed properly. It will end up costing you MORE than it needs to, and no doubt D&H charge...
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What agent could do to change your mind?
Be more honest. I believe this is not an issue with regards to the staff at D&H, more a problem with company values
Was this helpful? Yes
Apr 15,2013
Minithumbup
By:
Apr 15,2013
4 people found
this helpful
I am really happy with the place that I now rent. Their sales staff really were helpful on viewings and had useful knowledge of the area. The admin team were very accommodating and helpful throughout that side of things. Overall the whole process has been good. There were some slight issues with the place at the start but they were rectified by the property management team soon after....
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Apr 15,2013
Minithumbup
By:
Apr 15,2013
3 people found
this helpful
Louise helped to make a difficult moving situation seamless and easy with her constant suggestions and helpful advice, offering a professsional service that neither my flatmate or I have experienced with any other agency. The entire Duck & Hedges team were friendly and helpful during the whole process. Two very grateful tennants here....
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Apr 09,2013
Minithumbdown
By:
Apr 09,2013
10 people found
this helpful
Duck and Hedges use bogus rental adverts to attract customers. Its a trick I encountered when I used to be renter and wouldn\'t like others to have their time wasted with this deviant tactic. An agent advertises a very promising property to entice customers in order to get their details. Sadly the prospective tenant will hear \'sorry this property has just gone!\'. The other effect is that it makes renters believe that properties are being snapped up like hot cakes. Duck and Hedges are curre...
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Apr 09,2013
Minithumbdown
By:
Apr 09,2013
11 people found
this helpful
I saw a property with Duck and Hedges which was great. I was given the predictable \'it won\'t hang around, we have another blah viewings today\' dross, so I gave the deposit and took the property \'off\' the market. As many others have also experienced on here, they continued to market the property, waiting for a higher offer. When they got the higher offer, they claimed my lack in communication had demonstrated I was no longer interested. They tried to say I was not entitled to my deposit back...
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Apr 05,2013
Minithumbup
By:
Apr 05,2013
2 people found
this helpful
Professional, friendly and helpful agency. Louise helped clarify some points in our contract. She did this quickly and professionally. She also went through all the contract details with us and kept us up to date with all we needed to do. Dan did our intial viewing and also helped us set up an extra viewing for the property as we wished to see it again. Overall impressed with this agency....
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Mar 26,2013
Minithumbup
By:
Mar 26,2013
2 people found
this helpful
Dan Provided us with exeptional services, Was really helpful throughout our move , Driving us around in his Duck and Hedges motor providing us with the warmth and comfort from his heated seats. Made the process of moving in easy Helpful with any queries , We felt confident in the work they did for us in providing accurate and useful information. We are delighted with our new home....
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Mar 06,2013
Minithumbup
By:
Mar 06,2013
3 people found
this helpful
Very helpful, very efficient and very easy to deal with. In terms of agencies they were the easiest to deal with in my 4 years worth of renting in London....
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Mar 05,2013
Minithumbup
By:
Mar 05,2013
2 people found
this helpful
Recently found a property through Duck and Hedges. We found the process of getting this property very easy given the level of detail generally required for signing into a new lease. The staff were very thorough and their communication skills were very strong. I would recommend them on to others....
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Feb 20,2013
Minithumbup
By:
Feb 20,2013
1 people found
this helpful
The agents went out of their way to be very helpful and efficient in addressing any problems or concerns we had when moving into our property, and kept us regularly up to date...
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Feb 11,2013
Minithumbup
By:
Feb 11,2013
1 people found
this helpful
Very fast, efficient and friendly. They took great care of us and helped us out with everything. I would recommend definitely them....
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Feb 04,2013
Minithumbup
By:
Feb 04,2013
1 people found
this helpful
Viewing was really good with Lucy, she was thorough and honest and answered all our questions well. We had made it pretty obvious that we loved the property and really wanted it which could have been used against us but they were great at getting the best possible negotiation with the landlord and it was a quick and easy process from there. The only thing I would pick at would be the admin side of things after we had been told the property was ours to rent. Ours questions seemed to go unanswered...
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Jan 29,2013
Minithumbup
By:
Jan 29,2013
1 people found
this helpful
I am happy to say I received a quick and efficient service while renting with this agency. I would use them again and recommend them....
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Jan 14,2013
Minithumbup
By:
Jan 14,2013
1 people found
this helpful
Thank you for finding for us the perfect app to rent. The papers went quickly and the staff was very helpful. The reason I didn\'t give only 5s is that I had to pay an extra deposit without knowing about it in advance. Now the deposit is back and everything is ok. Good team, professionals and excellent communication with the tenants :-) happy Christmas holiday!...
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Jan 10,2013
Minithumbup
By:
Jan 10,2013
0 people found
this helpful
Circumstances at our previous rental property meant we had to move very quickly, but Duck & Hedges made the whole thing surprisingly easy and accommodated our need for a speedy transition. We love our new flat and the follow up care is excellent!...
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Dec 19,2012
Minithumbdown
By:
Dec 19,2012
11 people found
this helpful
They conned us out of all our deposit, by poor contract and even worse service. When we viewed the property they did not advice on any external work, a week into moving in we received a letter from the council about MAJOR external works to the estate which took over 8 months and involved scaffolding and major building work (coincidence we think not). They advised us that we were responsible for all our bills, then 7 months later hit us with a communal heating bill that we were not allowed to lo...
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5 6 140 41 3 0 0 0 4 12

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Awards won by Duck and Hedges

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London, SW4 9DA

Lucy   - upload your photo Lucy
2 reviews

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Wayne Duck - upload your photo Wayne Duck
5 reviews

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Greg Hedges - upload your photo Greg Hedges
4 reviews

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Turgay Arli - upload your photo Turgay Arli
1 reviews

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Dan Stevenson - no image available Dan Stevenson
Negotiator
3 reviews

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Louise McGovern - upload your photo Louise McGovern
7 reviews

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Dale Wilson - no image available Dale Wilson
Renewals Manager
0 reviews

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Naomi  - upload your photo Naomi
1 reviews

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