Viewing was really good with Lucy, she was thorough and honest and answered all our questions well. We had made it pretty obvious that we loved the property and really wanted it which could have been used against us but they were great at getting the best possible negotiation with the landlord and it was a quick and easy process from there. The only thing I would pick at would be the admin side of things after we had been told the property was ours to rent. Ours questions seemed to go unanswered by Louise after we had signed the contract. Overall though, it was a great first time renting experience with Duck and Hedges! Would reccommend!