Bowes Mitchell
Benton, Newcastle upon Tyne, NE7
3.5/5, 21 reviews
62% recommended
100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
99% lettings fee satisfaction

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“We rang Bowes Mitchell, advising them that we would be ......”

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Mar 04,2013
Minithumbdown
By: 'Prospective'
Mar 04,2013
0 people found
this helpful
We rang Bowes Mitchell, advising them that we would be unable to make a viewing, and arranged another time. They advised us that they would pass the message on.

When we turned up for the rescheduled viewing, we talked to the vendor. They told us that they had no knowledge that we called to cancel the previous viewing. They said that they had waited for us, when we apparently didn't turn up they rang the estate agent. The agent said that we had not called to rearrange the viewing.

Thanks Bowes Mitchell for lying, making us out to be unreliable, in order to cover your own mistake. Do you think we'll be trusting you with our money? Not likely!
What agent could do to change your mind?
The agent could have acted with honesty and integrity. It was their choice to act dishonestly, in order to cover up their lax attitude. It's simply not good enough.
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Latest Reviews

View all Reviews 21
18th Jun 2022
reviewed by 'Tom'
“A great team, friendly, approachable and easy to talk with. Splendid job in selling my property within 2 days of going ......”
3rd May 2022
reviewed by 'Adam'
“I noticed that most reviews on Google are from buyers/sellers, so I wanted to make our experience as tenants ......”
31st Mar 2022
reviewed by 'Renzo'
“Appalling! Do not use! Appalling! Constant chasing to get an straight answer, really bad experience with the management of my ......”
14th Jan 2021
reviewed by 'Dave'
“I have used Bowes Mitchell on a number of occasions and found them to be excellent. They are professional and ......”
16th Nov 2020
reviewed by 'Ann'
“Wow ! Wow Wow !Its not often that you can find a business that can't be faulted. But the team at ......”
20th Oct 2020
reviewed by 'Naomi'
“Friendly professional staff who know the local market inside out, with you every step of the way, competitive pricing with ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Bowes Mitchell
172 Benton Road
Benton,Newcastle upon Tyne
Tyne and Wear
NE7 7UH
0191 266 1010

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £105,000 £220,000
Lettings 50% 99% £595 £700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 1 3 9 0 2 0 0 3
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Benton, NE7
Heaton Newcastle-Upon-Tyne, NE6

“A great team, friendly, approachable and easy......”

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Jun 18,2022
Minithumbup
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Lindsay
By: 'Tom'
Jun 18,2022
0 people found
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A great team, friendly, approachable and easy to talk with. Splendid job in selling my property within 2 days of going on market. A big thank you to Lindsay, Clare & Michael...
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“Tenant Experience with Bowes Mitchell/Northwood...”

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May 03,2022
Minithumbdown
By: 'Adam'
May 03,2022
1 people found
this helpful
I noticed that most reviews on Google are from buyers/sellers, so I wanted to make our experience as tenants known publicly. Fundamentally, our experience whilst living in the property was okay, although the property was very poorly presented when we moved in (dirt and ...
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“Appalling! Do not use! Appalling! Constant Chasing!...”

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Mar 31,2022
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By: 'Renzo'
Mar 31,2022
0 people found
this helpful
Appalling! Do not use! Appalling! Constant chasing to get an straight answer, really bad experience with the management of my property! E-mail warriors, never pick up the phone and ring. Some of the responses from some of the staff were condescending and implied racism. I ...
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“I have used Bowes Mitchell on a number of oc......”

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Jan 14,2021
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Michael
By: 'Dave'
Jan 14,2021
0 people found
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I have used Bowes Mitchell on a number of occasions and found them to be excellent. They are professional and friendly. Michael and Claire the handsome pair!...
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“Brilliant !...”

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Nov 16,2020
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Lynn
By: 'Ann'
Nov 16,2020
1 people found
this helpful
Wow ! Wow Wow ! Its not often that you can find a business that can't be faulted. But the team at Bowes Mitchell have been incredible. Clare, Lynn, and Michael have been hands on, approachable and professional throughout the sale of my late Mums apartment. Great ...
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“World class service...”

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Oct 20,2020
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Emma
By: 'Naomi'
Oct 20,2020
0 people found
this helpful
Friendly professional staff who know the local market inside out, with you every step of the way, competitive pricing with clear pricing for the service provided, no hidden costs....
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“Arrogant and condescending...”

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Jul 25,2020
Minithumbdown
By: 'Simon'
Jul 25,2020
1 people found
this helpful
Phoned to view a property. Denied the opportunity as I didn’t have my house on the market (I would have liked them to have valued it and potentially put it on but this want even discussed). The staff member was arrogant and condescending and ...
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“The Bowes Mitchell team in Benton act with pr......”

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Feb 07,2020
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Michael
By: 'Laura'
Feb 07,2020
0 people found
this helpful
The Bowes Mitchell team in Benton act with professionalism at all times but are friendly, welcoming and extremely helpful. The moment you call or walk in, you are looked after and know you're in safe hands. Michael in particular is an absolute star, he does ...
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“Thank you for your wonderful support and help......”

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Aug 31,2019
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Lynn
By: 'Paula'
Aug 31,2019
0 people found
this helpful
Thank you for your wonderful support and help .I would especially like to thank Lynn for her kindness and positive advise ....
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“An Excellent Service....”

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Jun 06,2019
Minithumbup
By: 'Kath'
Jun 06,2019
0 people found
this helpful
Would highly recommend this Estate Agent. Great communication and lovely, friendly and helpful staff. We got a full asking price offer within days of putting our property on the market. It's been an extremely positive experience & the staff at the Benton office provided us with ...
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Comment on agent fees
Good
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“Hi, my name is David, my dad passed away beginning ......”

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Jul 08,2016
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Michael
By: 'David'
Jul 08,2016
2 people found
this helpful
Hi, my name is David, my dad passed away beginning of year, I needed to sell his house, there was a lot do and I was bewildered. I contacted Bowes Mitchell best move I ever made, I don't live in the area any more which ...
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“Michael - Thanks for all the support, we will think ......”

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Jul 14,2015
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Michael
By: 'Mr'
Jul 14,2015
0 people found
this helpful
Michael - Thanks for all the support, we will think of you whilst lying on the beaches of europe. Best Wishes The Tulips...
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“FantasticFriendly, straight forward and knowledgeable Always ready to answer questions ......”

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Jul 02,2015
Minithumbup
By: 'fionajc'
Jul 02,2015
1 people found
this helpful
Fantastic Friendly, straight forward and knowledgeable Always ready to answer questions and respond to calls He has made this a much easier and less painful process I would be very quick to recommend him and the team to anyone embarking on selling their house...
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“Bowes Mitchell organised an impressive amount of viewings from the ......”

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Jul 01,2015
Minithumbup
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Noel
By: 'Mr'
Jul 01,2015
0 people found
this helpful
Bowes Mitchell organised an impressive amount of viewings from the outset - all of which by parties who were genuinely able to consider our property (i.e. not wasting anyone's time). The property photographs were extremely good. Unsurprisingly we had an offer very quickly. We ...
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Comment on agent fees
Very fair.
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“I have used bowes mitchell on benton road for over 4 ......”

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May 05,2015
Minithumbup
By: 'CYNTHIA'
May 05,2015
0 people found
this helpful
I have used bowes mitchell on benton road for over 4 years being the letting agents for my property. I am more than pleased with their work ethics anything that needs to be taken care of in my property is done as fast as possible. Any ...
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Comment on agent fees
THE AGENT'S FEES ARE VERY REASONABLE AND I HAVE NO ISSUE WITH THE AMOUNT.
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“Christine Thank you so much for your help in finally ......”

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Apr 15,2015
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Christine
By: 'John'
Apr 15,2015
0 people found
this helpful
Christine Thank you so much for your help in finally getting the flat. I know you all work hard as a team but your personal touch has been fantastic!! I know you will share this small gift with the office so enjoy. Many Thanks John...
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“We attempted to put our house on the market and ......”

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Apr 07,2014
Minithumbdown
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Noel
By: 'Jules'
Apr 07,2014
0 people found
this helpful
We attempted to put our house on the market and contacted this agent on two separate occasions. The first time the valuer failed to turn up. When I contacted them again I asked if the valuer would turn up this time. The second time the ...
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What agent could do to change your mind?
Turned up on time
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“Where to begin?! Staff at Bowes Mitchell are not only ......”

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Oct 01,2013
Minithumbdown
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Suzanne
By: 'Cathy'
Oct 01,2013
0 people found
this helpful
Where to begin?! Staff at Bowes Mitchell are not only completely incompetent, but quite happy to lie and be very sneaky in order to cover their own backs. Soon after moving into the property numerous maintenance problems became apparent including substantial damp (mould and spores ...
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What agent could do to change your mind?
They should have fixed problems in the flat in the first place and done something to rectify the situation with the bath, eg a gesture of good will of even a small amount of money (‚£50 would have done it!). This would have been good customer service because we were effectively being sold something which wasn't true. They also sould have used the proper procedures, and given us better advice. When they had done something wrong they should have admitted this to the landlord instead of lying and letting us lose all our deposit because they want to continue to have a good relationship with the landlord. We, on the other hand, were just tenants, dispensable and moving on anyway. It is highly likely that the letting agency and landlord were working together throughout the dispute process to ensure their stories aligned and apportioned all blame to us. I thought deposit protection schemes were supposed to protect tenants against landlords / lettings agents who think that they can just make anything up / lie and get away with it, because they always have the upper hand, they¢â‚¬â„¢re the ones who draw up the contracts, make the rules etc. Tenants are completely at their mercy. We abided by the rules and did everything they asked us to, but they end up with extra money at the end of the day.
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By: neil
Aug 26, 2014
View all comments (1)
Hi, I don't know if you'll receive this but we're currently having similar issues with Bowes as well (on what sounds like the same property). They're trying to blame us for the damp issue which was definitely a pre-existing issue. It's a long shot, but if you still have them photos, could you send them over to me? They would be really helpful in proving that the damp has been there since before I moved in. I'm getting sick of letting agents pushing tenants around. ...

“Useless. Been a tenant for 2 years and recently could not ......”

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May 09,2013
Minithumbdown
By: 'Vince'
May 09,2013
0 people found
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Useless. Been a tenant for 2 years and recently could not be bothered. reported a leak. 1st plumber (arranged by bowes) said we would need a new bath at £500 (which I might add is less than I pay for rent). I had a closer look and ...
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What agent could do to change your mind?
fixed the problems within reasonable time.
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“We rang Bowes Mitchell, advising them that we would be ......”

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Mar 04,2013
Minithumbdown
By: 'Prospective'
Mar 04,2013
0 people found
this helpful
We rang Bowes Mitchell, advising them that we would be unable to make a viewing, and arranged another time. They advised us that they would pass the message on. When we turned up for the rescheduled viewing, we talked to the vendor. They told us ...
read full review
What agent could do to change your mind?
The agent could have acted with honesty and integrity. It was their choice to act dishonestly, in order to cover up their lax attitude. It's simply not good enough.
Attached Filesnbsp;
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“Bowes Mitchell are not a good place to go if ......”

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Aug 21,2010
Minithumbdown
By: 'Hill'
Aug 21,2010
1 people found
this helpful
Bowes Mitchell are not a good place to go if you are a landlord...their standards are shabby and they let tenants trash your property and then say it wasn't the tenant's fault! Disgusting... waste of time and effort using them. Inspections are scarce and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Bowes Mitchell, Newcastle upon Tyne NE7 7UH



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