Bowes Mitchell
Benton, Newcastle upon Tyne, NE7
3.4/5, 20 reviews
60% recommended
100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
99% lettings fee satisfaction



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“Tenant Experience with Bowes Mitchell/Northwood...”

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May 03,2022
Minithumbdown
By: 'Adam'
May 03,2022
0 people found
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I noticed that most reviews on Google are from buyers/sellers, so I wanted to make our experience as tenants known publicly.

Fundamentally, our experience whilst living in the property was okay, although the property was very poorly presented when we moved in (dirt and grime everywhere and filthy carpets that 'just needed a hoover'). We had to instead foot the cost of hiring a professional cleaner and a carpet cleaner to make it livable for us.

Some of our issues during our tenancy were addressed, however some were brushed off (e.g. intermittent hot water whilst showering was a particular difficulty that was never addressed). The process of renting was rather bureaucratic compared to our previous letting agents, but okay.

Our main issue was this;

We rented the property for 12M, until being served a section 21 notice just before Christmas 2021. This gave us two months to find a new property amongst the challenging market and financial climate. I must stress that this was of no fault of our own.

Our main problem with how this incredibly stressful time was handled was the lack of communication, empathy and compassion.

The timing of the notice (precisely aligned with our contract renewal) indicates that this was a completely planned move. If we had known this from the start, or at least a few months before, it would not have changed our decision to rent the property, but at least would have allowed us to adequately prepare. Otherwise, we were hoping to rent for a few more years until we could finally scrape together a deposit.

The Section 21 notice was shoved through the door with no prior warning, text, phone calls or knocking.

We quickly contacted the office and asked for their help in finding us a new property. They said they'd do everything they could whilst on the phone, and that they sympathized. This was the last time we ever heard from them. They never helped.

One month before we were due to go, I received a phone call asking if we were out of the property yet. Although brushed off as an admin error with the dates, I don't believe this. I'm sure it was their attempt at pressuring us out.

I hope that the team at Bowes Mitchell/Northwood read this, and learn how to be compassionate human beings. All it would have taken to turn this review to 4 stars would be a bit of a heads up, genuine empathy and an attempt to help us out.

Renters in this country at the moment are not blessed with choice, sadly. To prospective tenants, I know that this review will not afford you the consumer choice to look for another property, but at least empower you to find out what you're up against when moving into a rented property. Don't let them dehumanize you.
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Opening Hours
Address

Bowes Mitchell
172 Benton Road
Benton,Newcastle upon Tyne
Tyne and Wear
NE7 7UH
0191 266 1010

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £105,000 £220,000
Lettings 50% 99% £595 £700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 1 3 8 0 2 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Tenant Experience with Bowes Mitchell/Northwood...”

Share on :
May 03,2022
Minithumbdown
By: 'Adam'
May 03,2022
0 people found
this helpful
I noticed that most reviews on Google are from buyers/sellers, so I wanted to make our experience as tenants known publicly. Fundamentally, our experience whilst living in the property was okay, although the property was very poorly presented when we moved in (dirt and ...
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“Appalling! Do not use! Appalling! Constant Chasing!...”

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Mar 31,2022
Minithumbdown
By: 'Renzo'
Mar 31,2022
0 people found
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Appalling! Do not use! Appalling! Constant chasing to get an straight answer, really bad experience with the management of my property! E-mail warriors, never pick up the phone and ring. Some of the responses from some of the staff were condescending and implied racism. I ...
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“I have used Bowes Mitchell on a number of oc......”

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Jan 14,2021
Minithumbup
By: 'Dave'
Jan 14,2021
0 people found
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I have used Bowes Mitchell on a number of occasions and found them to be excellent. They are professional and friendly. Michael and Claire the handsome pair!...
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“Brilliant !...”

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Nov 16,2020
Minithumbup
By: 'Ann'
Nov 16,2020
1 people found
this helpful
Wow ! Wow Wow ! Its not often that you can find a business that can't be faulted. But the team at Bowes Mitchell have been incredible. Clare, Lynn, and Michael have been hands on, approachable and professional throughout the sale of my late Mums apartment. Great ...
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“World class service...”

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Oct 20,2020
Minithumbup
By: 'Naomi'
Oct 20,2020
0 people found
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Friendly professional staff who know the local market inside out, with you every step of the way, competitive pricing with clear pricing for the service provided, no hidden costs....
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“Arrogant and condescending...”

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Jul 25,2020
Minithumbdown
By: 'Simon'
Jul 25,2020
1 people found
this helpful
Phoned to view a property. Denied the opportunity as I didn’t have my house on the market (I would have liked them to have valued it and potentially put it on but this want even discussed). The staff member was arrogant and condescending and ...
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“The Bowes Mitchell team in Benton act with pr......”

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Feb 07,2020
Minithumbup
By: 'Laura'
Feb 07,2020
0 people found
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The Bowes Mitchell team in Benton act with professionalism at all times but are friendly, welcoming and extremely helpful. The moment you call or walk in, you are looked after and know you're in safe hands. Michael in particular is an absolute star, he does ...
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“Thank you for your wonderful support and help......”

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Aug 31,2019
Minithumbup
By: 'Paula'
Aug 31,2019
0 people found
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Thank you for your wonderful support and help .I would especially like to thank Lynn for her kindness and positive advise ....
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“An Excellent Service....”

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Jun 06,2019
Minithumbup
By: 'Kath'
Jun 06,2019
0 people found
this helpful
Would highly recommend this Estate Agent. Great communication and lovely, friendly and helpful staff. We got a full asking price offer within days of putting our property on the market. It's been an extremely positive experience & the staff at the Benton office provided us with ...
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Comment on agent fees
Good
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“Hi, my name is David, my dad passed away beginning ......”

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Jul 08,2016
Minithumbup
By: 'David'
Jul 08,2016
2 people found
this helpful
Hi, my name is David, my dad passed away beginning of year, I needed to sell his house, there was a lot do and I was bewildered. I contacted Bowes Mitchell best move I ever made, I don't live in the area any more which ...
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“Michael - Thanks for all the support, we will think ......”

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Jul 14,2015
Minithumbup
By: 'Mr'
Jul 14,2015
0 people found
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Michael - Thanks for all the support, we will think of you whilst lying on the beaches of europe. Best Wishes The Tulips...
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“FantasticFriendly, straight forward and knowledgeable Always ready to answer questions ......”

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Jul 02,2015
Minithumbup
By: 'fionajc'
Jul 02,2015
1 people found
this helpful
Fantastic Friendly, straight forward and knowledgeable Always ready to answer questions and respond to calls He has made this a much easier and less painful process I would be very quick to recommend him and the team to anyone embarking on selling their house...
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“Bowes Mitchell organised an impressive amount of viewings from the ......”

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Jul 01,2015
Minithumbup
By: 'Mr'
Jul 01,2015
0 people found
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Bowes Mitchell organised an impressive amount of viewings from the outset - all of which by parties who were genuinely able to consider our property (i.e. not wasting anyone's time). The property photographs were extremely good. Unsurprisingly we had an offer very quickly. We ...
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Comment on agent fees
Very fair.
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“I have used bowes mitchell on benton road for over 4 ......”

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May 05,2015
Minithumbup
By: 'CYNTHIA'
May 05,2015
0 people found
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I have used bowes mitchell on benton road for over 4 years being the letting agents for my property. I am more than pleased with their work ethics anything that needs to be taken care of in my property is done as fast as possible. Any ...
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Comment on agent fees
THE AGENT'S FEES ARE VERY REASONABLE AND I HAVE NO ISSUE WITH THE AMOUNT.
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“Christine Thank you so much for your help in finally ......”

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Apr 15,2015
Minithumbup
By: 'John'
Apr 15,2015
0 people found
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Christine Thank you so much for your help in finally getting the flat. I know you all work hard as a team but your personal touch has been fantastic!! I know you will share this small gift with the office so enjoy. Many Thanks John...
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“We attempted to put our house on the market and ......”

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Apr 07,2014
Minithumbdown
By: 'Jules'
Apr 07,2014
0 people found
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We attempted to put our house on the market and contacted this agent on two separate occasions. The first time the valuer failed to turn up. When I contacted them again I asked if the valuer would turn up this time. The second time the ...
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What agent could do to change your mind?
Turned up on time
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“Where to begin?! Staff at Bowes Mitchell are not only ......”

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Oct 01,2013
Minithumbdown
By: 'Cathy'
Oct 01,2013
0 people found
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Where to begin?! Staff at Bowes Mitchell are not only completely incompetent, but quite happy to lie and be very sneaky in order to cover their own backs. Soon after moving into the property numerous maintenance problems became apparent including substantial damp (mould and spores ...
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What agent could do to change your mind?
They should have fixed problems in the flat in the first place and done something to rectify the situation with the bath, eg a gesture of good will of even a small amount of money (‚£50 would have done it!). This would have been good customer service because we were effectively being sold something which wasn't true. They also sould have used the proper procedures, and given us better advice. When they had done something wrong they should have admitted this to the landlord instead of lying and letting us lose all our deposit because they want to continue to have a good relationship with the landlord. We, on the other hand, were just tenants, dispensable and moving on anyway. It is highly likely that the letting agency and landlord were working together throughout the dispute process to ensure their stories aligned and apportioned all blame to us. I thought deposit protection schemes were supposed to protect tenants against landlords / lettings agents who think that they can just make anything up / lie and get away with it, because they always have the upper hand, they¢â‚¬â„¢re the ones who draw up the contracts, make the rules etc. Tenants are completely at their mercy. We abided by the rules and did everything they asked us to, but they end up with extra money at the end of the day.
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By: neil
Aug 26, 2014
View all comments (1)
Hi, I don't know if you'll receive this but we're currently having similar issues with Bowes as well (on what sounds like the same property). They're trying to blame us for the damp issue which was definitely a pre-existing issue. It's a long shot, but if you still have them photos, could you send them over to me? They would be really helpful in proving that the damp has been there since before I moved in. I'm getting sick of letting agents pushing tenants around. ...

“Useless. Been a tenant for 2 years and recently could not ......”

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May 09,2013
Minithumbdown
By: 'Vince'
May 09,2013
0 people found
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Useless. Been a tenant for 2 years and recently could not be bothered. reported a leak. 1st plumber (arranged by bowes) said we would need a new bath at £500 (which I might add is less than I pay for rent). I had a closer look and ...
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What agent could do to change your mind?
fixed the problems within reasonable time.
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“We rang Bowes Mitchell, advising them that we would be ......”

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Mar 04,2013
Minithumbdown
By: 'Prospective'
Mar 04,2013
0 people found
this helpful
We rang Bowes Mitchell, advising them that we would be unable to make a viewing, and arranged another time. They advised us that they would pass the message on. When we turned up for the rescheduled viewing, we talked to the vendor. They told us ...
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What agent could do to change your mind?
The agent could have acted with honesty and integrity. It was their choice to act dishonestly, in order to cover up their lax attitude. It's simply not good enough.
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“Bowes Mitchell are not a good place to go if ......”

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Aug 21,2010
Minithumbdown
By: 'Hill'
Aug 21,2010
1 people found
this helpful
Bowes Mitchell are not a good place to go if you are a landlord...their standards are shabby and they let tenants trash your property and then say it wasn't the tenant's fault! Disgusting... waste of time and effort using them. Inspections are scarce and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Bowes Mitchell, Newcastle upon Tyne NE7 7UH


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