“Where to begin?! Staff at Bowes Mitchell are not only ......”
1 Star Review
Oct 01,2013
By:
'Cathy'
Oct 01,2013
Branch: Newcastle upon Tyne, 172 Benton Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NE6
Branch: Newcastle upon Tyne, 172 Benton Road
Lettings (as a Tenant)
Postcode: NE6
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Where to begin?! Staff at Bowes Mitchell are not only completely incompetent, but quite happy to lie and be very sneaky in order to cover their own backs.
Soon after moving into the property numerous maintenance problems became apparent including substantial damp (mould and spores growing right next to where I was sleeping), broken furniture and doors, dodgy electrics etc. Despite repeated phone calls / emails nothing was done about these problems until several months later when I went into the office with photographs, and even after that progress was slow.
Also, on the original advert for the property, when we were shown around for the viewing, and in the inventory, there was a ¢â‚¬Å“luxurious spa bath¢â‚¬Â ¢â‚¬â€œ however, there was no mention that this didn't actually work. When we asked them about this they just said that the landlord was not prepared to fix it and not prepared to reduce the rent, despite this being a key advertised feature of the flat.
After eight months a new tenant replaced someone who had moved out of the flat. We went into the office and Suzanne Hewson advised myself and the new tenant not to sign a new contract and to use this as leverage with the landlord to try to encourage them to fix the problems in the house. We were not given a contract with the new tenants name on to sign and return at any point. Neither did Bowes Mitchell send us a new Tenancy Deposit Scheme certificate with the new tenant's name on as they should have.
One month later we received an email from Suzanne Hewson saying that we would be asked to move out because ¢â‚¬Å“the landlord wanted to get the property back to its full potential¢â‚¬Â and we had a period of two months to move out. There was no mention in her email of giving a month's notice, or of being able to move back in after the work had been carried out. We thought we were being told to move out as soon as possible so we began looking for another flat. We did not actually want to move out because the problems were beginning to get fixed and we liked living there.
When we told Bowes Mitchell that we had found somewhere else and told them the move-in date we had been given by the new lettings agents, she told us that we had to give a month's notice as stated in our contract (but she had advised us not to sign a contract) and pay the full rent for that month, even though we would have moved out by then. When confronted on the lack of a contract or a new TDS certificate, Suzanne and Emma just updated it there and then and printed a copy out, whilst lying to us about having updated it at the time the new tenant moved in.
Emma Steventon, the supervisor, actually told us that Suzanne should not have emailed us because this had confused matters (we should have just been sent the section 21 notice which would have told us about giving one month's notice ¢â‚¬â€œ we did not receive this until after we had put down a deposit on a new flat); and also that she should not have told us the reason the landlord wanted us to move out, because it wasn't actually true ¢â‚¬â€œ it was because the landlord wanted to sell the property. Also, that she should not have advised us not to sign a new contract. Although she apologised for these mistakes on their part, she said the landlord was not willing to give us our deposit back so we must go through the TDS dispute process.
Luckily we had emails / photographic evidence from the whole time we were there so thought we stood a decent chance of getting the deposit back (there were no issues with the standard of the house itself and the check-out inspection reported that there were no damages / costs). However, Bowes Mitchell lied about various details in their statement to the TDS, including that we had said we wanted to move out earlier because of the maintenance issues. This was not true! We would have stayed there for the long term if we'd had the chance. They also stated that we owed two month's rent, again not true ¢â‚¬â€œ but this is what the TDS based their decision on and so we lost the entire £650.
I'd strongly recommend avoiding any interaction with Bowes Mitchell lettings agents or Dr S. Tyagi as a landlord.
What agent could do to change your mind?
They should have fixed problems in the flat in the first place and done something to rectify the situation with the bath, eg a gesture of good will of even a small amount of money (‚£50 would have done it!). This would have been good customer service because we were effectively being sold something which wasn't true.
They also sould have used the proper procedures, and given us better advice. When they had done something wrong they should have admitted this to the landlord instead of lying and letting us lose all our deposit because they want to continue to have a good relationship with the landlord. We, on the other hand, were just tenants, dispensable and moving on anyway. It is highly likely that the letting agency and landlord were working together throughout the dispute process to ensure their stories aligned and apportioned all blame to us.
I thought deposit protection schemes were supposed to protect tenants against landlords / lettings agents who think that they can just make anything up / lie and get away with it, because they always have the upper hand, they¢â‚¬â„¢re the ones who draw up the contracts, make the rules etc. Tenants are completely at their mercy. We abided by the rules and did everything they asked us to, but they end up with extra money at the end of the day.
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It's a long shot, but if you still have them photos, could you send them over to me? They would be really helpful in proving that the damp has been there since before I moved in. I'm getting sick of letting agents pushing tenants around.