75% lettings valuation accuracy
71% lettings fee satisfaction
Jan 07,2013
Jan 07,2013
0
people found
this helpful
this helpful
Firstly, I was new to the renting game having split up with my wife. It is a scary old world out there when you come into letting agencies for the first time in your late 30s!
Watsons made me feel very welcome and explained the market. They regularly inspect the properties (every 3 months) which, as a tenant, is actually welcome because we felt that they interacted with me and we could also use the opportunity to talk about any issues I was having.
On checkout, there was a stain on the carpet which our carpet cleaner could not get out and I was very honest and upfront. They brought a specialist in who managed to get rid of the stain. The charge for this was £60 all-in which in my opinion was very reasonable! This was the only thing to come out of my deposit.
If I need another property in LB I will approach Watsons before looking at anyone else's properties. I'm surprised as a landlord, that you could have a problem with Watsons - at least they take notice of tenants and how the property is being looked after which i can't say about my current agents.
Watsons made me feel very welcome and explained the market. They regularly inspect the properties (every 3 months) which, as a tenant, is actually welcome because we felt that they interacted with me and we could also use the opportunity to talk about any issues I was having.
On checkout, there was a stain on the carpet which our carpet cleaner could not get out and I was very honest and upfront. They brought a specialist in who managed to get rid of the stain. The charge for this was £60 all-in which in my opinion was very reasonable! This was the only thing to come out of my deposit.
If I need another property in LB I will approach Watsons before looking at anyone else's properties. I'm surprised as a landlord, that you could have a problem with Watsons - at least they take notice of tenants and how the property is being looked after which i can't say about my current agents.
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Latest Reviews
16th Sep 2021
reviewed by 'Finn'
29th Aug 2019
reviewed by 'Jenna'
27th Jan 2018
reviewed by 'Mr'
26th Mar 2015
reviewed by 'J'
Opening Hours
Address
Watsons Property Management
17-21 Ropa Court Friday Street
Leighton Buzzard
Bedfordshire
LU7 1DU
01525 378309
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 75% | 71% | £570 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
- LU7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 16,2021
Sep 16,2021
4
people found
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Once you've moved in, they really don't care and never respond to any issues you have. We asked many times for a U-Bend under our kitchen sink which was not there when we moved in, so we just had a hole to the side of ...
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Aug 29,2019
Aug 29,2019
3
people found
this helpful
this helpful
An awful Leasehold management company, who are not able to send out leasehold agreements in the correct timeline with their own procedures, lack of support and empathy towards leasehold owners, unable to support or maintain shared drive way as part of lease, paying nearly £900 a ...
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Aug 29, 2019
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(1)
Hi Jenna,
I'm sorry to hear that you have experienced the issues above, but would like to point out that the Agency that your review relates to, are Watsons Property who are based in the Norwich area, and we are Watsons Letting Agents of Leighton Buzzard, Bedfordshire and completely unrelated to the company in Norwich.
You may wish to alter your review with the details of the correct Agency.
Many Thanks
Gavin Howes
Lettings Manager at Watsons Letting Agents ...
Jan 27,2018
Jan 27,2018
6
people found
this helpful
this helpful
As soon as they have your money, they don't really care. Useless at resolving issues, don't even hold keys to all of their properties, lend them to builders/contractors and then require you to be at home in order to let them in for inspections/...
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Comment on agent fees
Average fees but the costs do not warrant the service.
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Aug 05, 2020
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(2)
Hi Robert,
I'm sorry to hear of the issue that you have, but I believe you have left this review against the wrong Agent? We are Watsons Letting Agents and are based in Leighton Buzzard, Bedfordshire and we are a single office with no other branches.
You may possibly live in the Norwich area, as I understand that there is another Agent with the same name in that area?
Could I please request you remove this review if possible, and re-post it against the correct Agent .
Many Thanks
Gavin Ho ...
Apr 08,2016
Apr 08,2016
0
people found
this helpful
this helpful
My family have dealt with Gavin at Watson's for at least 10 years, and have had good quality, professional service from him all that time. We have never had any issues with him; he has found good tenants for us who have remained in the property ...
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Comment on agent fees
Standard fees.
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Apr 07,2016
Apr 07,2016
0
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Outstanding. We were reluctant landlords, enforced through a work move overseas, and seriously debated selling rather than risk rental. But, Gavin, with very able support from Christine, provided us all the reassurance we needed. As protection of our investment was key, we were keen to ...
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Comment on agent fees
Good. A standard rate but, contrary to others I have used in other areas, very well worth the money.
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Mar 26,2015
Mar 26,2015
0
people found
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I have been dealing with Gavin and the team since 2010 when we rented out our flat. We have had tenants in the property constantly between then and selling the property in March 2015. Everyone we have dealt with from Watsons has always been helpful and dealt ...
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Comment on agent fees
I found the fees to be acceptable given the excellent service we received.
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Feb 23,2015
Feb 23,2015
0
people found
this helpful
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Very helpful agent going beyond the call of duty offering me free and useful advice about my flat. Found a new tenant after 1 morning of viewings - they booked 5 appointments back to back in one session to minimise disruption to my existing tenants. I only ...
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Jun 13,2014
Jun 13,2014
0
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We let our property out with Watsons for 4 years in total, and only have good things to say about their service. I could only recommend Watsons to any prospective landlords, and their rates were very reasonable. Professional, courteous and most importantly easy to work with. ...
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Jan 07,2013
Jan 07,2013
0
people found
this helpful
this helpful
Firstly, I was new to the renting game having split up with my wife. It is a scary old world out there when you come into letting agencies for the first time in your late 30s!
Watsons made me feel very welcome and explained the ...
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Aug 02,2011
Aug 02,2011
5
people found
this helpful
this helpful
Very money focussed and do not treat tenants well once the contract is signed. Staff can be rude at times and communication is generally poor. I have dealt with much better letting and management agents than Watsons....
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Oct 12, 2011
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(1)
I am surprised to read the above review as this is not the general way that we conduct business.
We would be more than happy to discuss any problems that you feel you have experienced if you contact us. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 9:56 AM 13/10/2016 by Gavin Howes
