The letting section appear good at getting tenants into a property but the service of this companies management section is shocking. You complain and give them deadlines to return calls and they ignore these deadlines. They pass the buck between the internal departments and will do all they can to avoid admiting mistakes made by agents they have used.
When you formally complain you will get a call from a manager who will attempt to make you feel better while still doing nothing to address the issues you have raised so they overall do nothing to change the situation you find yourself in due to them.
Do not use this firm to manage your property as it will be more trouble than its worth in the long run.