40% sales valuation accuracy
50% sales fee satisfaction
40% lettings valuation accuracy
50% lettings fee satisfaction
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Mar 08,2012
Mar 08,2012
4
people found
this helpful
this helpful
To begin with Lenwells were professional and polite; the service in the Bedford branch was good. However, having lived in a Lenwell managed property for three years I can agree with the majority of tenant reviews here (notice the good reviews are from landlords...).
The house appeared to have been vacant for a while since the general state of the house was not good, the gardens were not well kept and had overgrown and the grass was a foot long. We had to update the inventory which claimed the house was spotless and the gardens were lush (maybe it was when it last had tenants in?). Couple this with the regular inspections they do for the benefit of the landlord and you have a recipe for stress with Lenwell! We have received letters complaining that we do not keep the gardens in "the good state they were in at the start of the tenancy" and that "the house is unclean and not in the state it was at the beginning of the tenancy". Whatever that means.
We have a gas fire in the front room which has a red notice on it saying "Danger do not use" on it, which we knew about when we moved in so that is fine. What is not acceptable is that the fire passed the first year of Lenwells gas safety inspection and failed the second year because it had been continually leaking gas.
The tenancy agreement states that the agency must deal with day to day repairs but again, this is not a guarantee from the tenants point of view. What happens is Lenwell ask the landlord before making any repairs so the landlord can opt out of any repairs or choose to idle until he has your next months rent safely in his pocket.
My advice; if you are a prospective tenant choose a different agency because Lenwell is a landlords agent only.
In summary, Lenwell will not clean the house before you move in but they will expect it to be maintained to a higher state than they can be bothered to.
The house appeared to have been vacant for a while since the general state of the house was not good, the gardens were not well kept and had overgrown and the grass was a foot long. We had to update the inventory which claimed the house was spotless and the gardens were lush (maybe it was when it last had tenants in?). Couple this with the regular inspections they do for the benefit of the landlord and you have a recipe for stress with Lenwell! We have received letters complaining that we do not keep the gardens in "the good state they were in at the start of the tenancy" and that "the house is unclean and not in the state it was at the beginning of the tenancy". Whatever that means.
We have a gas fire in the front room which has a red notice on it saying "Danger do not use" on it, which we knew about when we moved in so that is fine. What is not acceptable is that the fire passed the first year of Lenwells gas safety inspection and failed the second year because it had been continually leaking gas.
The tenancy agreement states that the agency must deal with day to day repairs but again, this is not a guarantee from the tenants point of view. What happens is Lenwell ask the landlord before making any repairs so the landlord can opt out of any repairs or choose to idle until he has your next months rent safely in his pocket.
My advice; if you are a prospective tenant choose a different agency because Lenwell is a landlords agent only.
In summary, Lenwell will not clean the house before you move in but they will expect it to be maintained to a higher state than they can be bothered to.
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Jan 25, 2015
Actually when you read the reviews you will observe Landlords are as unhappy with the staff and service as tenants. Some of us care for our tenants and object to vulnerable tenants being exploited and then Lenwell lieing about the situation. Aug 09, 2012
I am very sorry that you have been unhappy with the service we have provided. We are a large agency with four offices and manage in excess of 2,000 properties. We take all feedback good and bad seriously and I would welcome the opportunity to investigate your complaint in further detail. We are proud to hold the Sunday Times GOLD award for Customer Service (awarded in 2010) and aim to provide the highest level of customer service in our industry. As the owner of the business I welcome any feedback and would ask you to call me on direct on 01582 543677 [email protected] Rob Wellstead Managing Director
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Latest Reviews
7th Aug 2020
reviewed by 'Chloe'
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reviewed by 'Jonathan'
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reviewed by 'Unhappy'
19th Jan 2018
reviewed by 'Aavoid'
3rd Nov 2016
reviewed by 'Cindi'
Opening Hours
Address
Lenwell Property Services
103 High Street
Bedford
Bedfordshire
MK40 1NE
0123
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 40% | 50% | £0 | £0 |
| Lettings | 40% | 50% | £695 | £695 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 3 | 2 | 5 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Aug 07,2020
Aug 07,2020
0
people found
this helpful
this helpful
Had a great experience with Michelle from the Bedford Lenwell services. She was very diligent with replying to emails as soon as possible and calling if it was urgent. When one of the reference companies was taking too long she changed companies and entered all ...
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May 03,2019
May 03,2019
2
people found
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this helpful
Lenwell had one positive feature whereby they found tenants.
Everything else associated with the letting procedure, including the very initial contract signing, through ongoing bad-management, continuous appalling communication, a lack of care for the owner, total disorganisation, false promises on their website, left an overall ...
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Comment on agent fees
BAD
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Jan 10,2019
Jan 10,2019
0
people found
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Great work from Kate and the Bedford team in organising the redecoration of my property before letting it out. All done to a high spec and in quick time. Thank you....
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Apr 26,2018
Apr 26,2018
5
people found
this helpful
this helpful
If you are a tenant, avoid this company.
They will not follow up an rectifying any problems with the property.
All communications are offloaded onto the tenant to contact the landlord yourself.
Despite numerous emails and phonecalls to resolve issues, nothing gets done.
Upon leaving ...
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Comment on agent fees
terrible
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Jan 19,2018
Jan 19,2018
6
people found
this helpful
this helpful
I got into shock when dealt with Lenwell. Never thought they will be rather unprofessional and not looking after their business and clients. Approached to let them let my property and on more than occasion a prospect tenants arrived at the house without me being ...
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Comment on agent fees
Very bad
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Nov 03,2016
Nov 03,2016
4
people found
this helpful
this helpful
Anyone but Ruth, i didn't want to go to her in order to rent property, 2 i was interested in and was willing to pay everything upfront but she kept making excuses, fed up of her, AVOID lenwell, unhelpful, the manager isn't much help herself. Watson ...
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Apr 29,2016
Apr 29,2016
5
people found
this helpful
this helpful
I wish i have read all these coments before waisting our all day. A week advance Get appointment to view property they said all done for you then appointment day i called the branch at 930 just to make sure that we still viewing the property ...
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What agent could do to change your mind?
I dnt kno they are just nit professionalAttached Filesnbsp;
Comment on agent fees
I dnt kno they are just nit professional
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Apr 17,2013
Apr 17,2013
4
people found
this helpful
this helpful
Moved into a property 7 weeks ago, Lenwell told me at the last minute that I would have to wait about 4 weeks to have a electric meter fitted.
It transpired that I could not have a meter fitted as the property has an illegal electric connection. ...
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What agent could do to change your mind?
Ridiculous Customer Service, never in 15 years of renting have I come across such an uncaring company. I would never recommend you to anyoneAttached Filesnbsp;
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Nov 13,2012
Nov 13,2012
4
people found
this helpful
this helpful
The letting section appear good at getting tenants into a property but the service of this companies management section is shocking. You complain and give them deadlines to return calls and they ignore these deadlines. They pass the buck between the internal departments and will ...
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Aug 28,2012
Aug 28,2012
0
people found
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Unfortunately I didn't had access to this reviews before I rented with this agency, otherwise I wouldn't have done it. I moved recently to Bedford and I was looking for bedroom to rent just for a few months, a temporary thing until I find a ...
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What agent could do to change your mind?
At this time, nothing. Only giving me back all the money I have spent with them. I will never want nothing to do with them again.Attached Filesnbsp;
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Aug 21,2012
Aug 21,2012
0
people found
this helpful
this helpful
The Bedford branch was amazing when I was viewing flats, being only 19 years old at the time, I found the team really friendly and efficient. Simon showed me around many flats before I found the one I rent at the moment, he was patient and ...
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Jun 21,2012
Jun 21,2012
0
people found
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As mirrored by many other comments, the staff were initially friendly & helpful. However, after move in the attitude changed and they became unhelpful and curt. Correspondence was written in a manner implying the tenant was guilty until proven innocent. Problems were slow to be resolved ...
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What agent could do to change your mind?
Correspondence should have been polite, slow to resolve problems, had to remind agent of problems when chasing.Attached Filesnbsp;
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Mar 08,2012
Mar 08,2012
4
people found
this helpful
this helpful
To begin with Lenwells were professional and polite; the service in the Bedford branch was good. However, having lived in a Lenwell managed property for three years I can agree with the majority of tenant reviews here (notice the good reviews are from landlords...).
The ...
read full review
read full review
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Yes
Jan 25, 2015
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(2)
Actually when you read the reviews you will observe Landlords are as unhappy with the staff and service as tenants. Some of us care for our tenants and object to vulnerable tenants being exploited and then Lenwell lieing about the situation. ...
Nov 01,2011
Nov 01,2011
2
people found
this helpful
this helpful
I have found lenwells to be an incredibly professionsal and responsive letting agent. They have managed my properties for 3 years and I have never had any issues, I would thoroughly recommend them and in particular Ruth who has provided an outstanding and professional service at ...
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Jan 25, 2015
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Yep would appear that the Bedford branch is somewhat better than the disgrace of agency in Dunstable / Luton from reading the reviews ...
Oct 24,2011
Oct 24,2011
2
people found
this helpful
this helpful
I have to say that Lenwell have been very helpful and supportive. I lost my husband a few years ago. He dealt with all the correspondence when letting out our flats, so when he died I had no clue on what needed to be done. ...
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Oct 20,2011
Oct 20,2011
1
people found
this helpful
this helpful
Well, I have read the negative reviews and ask myself if we are talking about the same agents.
Lenwell in Bedford let and manage all my properties in Bedford and have do so for over 5 years.
The service is excellent. Communication is very efficient, phone, ...
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Oct 19,2011
Oct 19,2011
2
people found
this helpful
this helpful
Lenwells, Bedford, have arranged lettings on my property over a few years now and I must say that the Bedford office is incredibly professional and efficient. My property has not had any period of time unlet since they have taken over the management (which was ...
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Oct 18,2011
Oct 18,2011
1
people found
this helpful
this helpful
always get great service from the bedford office especially! friendly and helpful staff...
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Oct 17,2011
Oct 17,2011
1
people found
this helpful
this helpful
I have used Lenwell in Bedford for the past four years and found them to be the most professional and honest letting agent to deal with. Living abroad as I do I need to have an agent who is 110% reliable, which Lenwell are, ensuring rents ...
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Oct 14,2011
Oct 14,2011
1
people found
this helpful
this helpful
Curious how the reviews on the site all seem to be written by the same person in the same style... As a landlord of a number of properties all managed by Lenwell I have nothing but praise for Kate's team in Bedford. Professional, kind, curteous ...
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Jan 25, 2015
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Really I have noticed a theme of same worded compliments for the Bedford office
One of your agents in the Dunstable branch should have been arrested for theft and fraud and you attempted at first to cover it up. Particularly shocking as the tenant was vulnerable ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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