Had a great experience with Michelle from the Bedford Lenwell services. She was very diligent with replying to emails as soon as possible and calling if it was urgent. When one of the reference companies was taking too long she changed companies and entered all my details for me! It was so reliving ... Read Full Review

Lenwell had one positive feature whereby they found tenants. Everything else associated with the letting procedure, including the very initial contract signing, through ongoing bad-management, continuous appalling communication, a lack of care for the owner, total disorganisation, false promises ... Read Full Review

Great work from Kate and the Bedford team in organising the redecoration of my property before letting it out. All done to a high spec and in quick time. Thank... Read Full Review

If you are a tenant, avoid this company. They will not follow up an rectifying any problems with the property. All communications are offloaded onto the tenant to contact the landlord yourself. Despite numerous emails and phonecalls to resolve issues, nothing gets done. Upon leaving the property... Read Full Review

I got into shock when dealt with Lenwell. Never thought they will be rather unprofessional and not looking after their business and clients. Approached to let them let my property and on more than occasion a prospect tenants arrived at the house without me being notified. I would not trust them at... Read Full Review

Anyone but Ruth, i didn't want to go to her in order to rent property, 2 i was interested in and was willing to pay everything upfront but she kept making excuses, fed up of her, AVOID lenwell, unhelpful, the manager isn't much help herself. Watson Mitchell leaders helped me secure property nice... Read Full Review

I wish i have read all these coments before waisting our all day. A week advance Get appointment to view property they said all done for you then appointment day i called the branch at 930 just to make sure that we still viewing the property they said yes yes yes all oky & they just change the... Read Full Review

Moved into a property 7 weeks ago, Lenwell told me at the last minute that I would have to wait about 4 weeks to have a electric meter fitted. It transpired that I could not have a meter fitted as the property has an illegal electric connection. Further problems also with the condition of the... Read Full Review

The letting section appear good at getting tenants into a property but the service of this companies management section is shocking. You complain and give them deadlines to return calls and they ignore these deadlines. They pass the buck between the internal departments and will do all they can to ... Read Full Review

Unfortunately I didn't had access to this reviews before I rented with this agency, otherwise I wouldn't have done it. I moved recently to Bedford and I was looking for bedroom to rent just for a few months, a temporary thing until I find a house to move permanently. Lenwell was one of the... Read Full Review

The Bedford branch was amazing when I was viewing flats, being only 19 years old at the time, I found the team really friendly and efficient. Simon showed me around many flats before I found the one I rent at the moment, he was patient and informative. The level of customer service within the... Read Full Review

As mirrored by many other comments, the staff were initially friendly & helpful. However, after move in the attitude changed and they became unhelpful and curt. Correspondence was written in a manner implying the tenant was guilty until proven innocent. Problems were slow to be resolved and... Read Full Review

To begin with Lenwells were professional and polite; the service in the Bedford branch was good. However, having lived in a Lenwell managed property for three years I can agree with the majority of tenant reviews here (notice the good reviews are from landlords...). The house appeared to have... Read Full Review

I have found lenwells to be an incredibly professionsal and responsive letting agent. They have managed my properties for 3 years and I have never had any issues, I would thoroughly recommend them and in particular Ruth who has provided an outstanding and professional service at all times, she will ... Read Full Review

I have to say that Lenwell have been very helpful and supportive. I lost my husband a few years ago. He dealt with all the correspondence when letting out our flats, so when he died I had no clue on what needed to be done. The very lovely Ruth Carter helped with everything. She took all the... Read Full Review

Well, I have read the negative reviews and ask myself if we are talking about the same agents. Lenwell in Bedford let and manage all my properties in Bedford and have do so for over 5 years. The service is excellent. Communication is very efficient, phone, email, SMS, and mail. Payments are... Read Full Review

Lenwells, Bedford, have arranged lettings on my property over a few years now and I must say that the Bedford office is incredibly professional and efficient. My property has not had any period of time unlet since they have taken over the management (which was a concern for me as my previous... Read Full Review

always get great service from the bedford office especially! friendly and helpful... Read Full Review

I have used Lenwell in Bedford for the past four years and found them to be the most professional and honest letting agent to deal with. Living abroad as I do I need to have an agent who is 110% reliable, which Lenwell are, ensuring rents are paid on time, inspections are carried out and the... Read Full Review

Curious how the reviews on the site all seem to be written by the same person in the same style... As a landlord of a number of properties all managed by Lenwell I have nothing but praise for Kate's team in Bedford. Professional, kind, curteous and friendly even when faced with Bedford's worst. ... Read Full Review