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Luton, LU1

2/5, 37 Reviews
27% Recommended

71% letting valuation accuracy

42% letting fee satisfaction

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting71%42.00%£550£1,550
Address

Lenwell Property Services
8 Wellington StreetLuton, Bedfordshire
LU1 2QH
01582 616263

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Lenwell Property Services Branches (View All 5)
Wouldn't even bother ...

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1 Star Review

By : 'Chelsey'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : LU4

1 Feb 2021
People found this helpful0

At the start when wanting to rent absolutely amazing. After that it's shite! Waiting 3+ hours for a response, rude, unhelpful, are unable to read your application and kept asking for things that were not needed.... Read Full Review

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Hi, just moved in the new ...

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5 Star Review
UserName

Mollie

By : 'Deimante'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : NN4

26 Nov 2020
People found this helpful0

Hi, just moved in the new place with my both daughters and from day one for 2 weeks we didn't have a hot water and oven wasn't working. Till finally I reached with one of the Lenwell agent's called Mollie Davey. She resolved it all the problems in few days and we can be back again ... Read Full Review

Comments (2)
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By : Mollie Davey

16 Dec 2020

Thanks so much for the kind comments I’m glad your all happy and back up and running let me know if you have any further issues and I will resolve them for you. All the best and have a lovely ...

I have dealt with LENWELL for ...

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5 Star Review
UserName

Holly

By : 'Gregg'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : LU2

20 Feb 2020
People found this helpful1

I have dealt with LENWELL for a number of years and can honestly say that they are a fantastic company to deal with in every way. One of our contacts there, Holly, is efficient, pleasant and continually goes above and beyond in order to ensure every communication runs as smooth as possible. Thank ... Read Full Review

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Horrible experience and ...

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2 Star Review

By : 'Natalie'
Services : Letting( As a Tenant )
Rent PCM : £1195
Would you recommend ? : No
Postcode : LU5

19 Feb 2020
People found this helpful1

All started ok when taking the tenancy but boy oh boy did it go downhill after that! had all sorts of problems with the property including, among many things: no hot water/heating for almost a week during freezing weather, leak through electric light in bedroom when it rained, had to replace oven... Read Full Review

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Very good service from over ...

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5 Star Review
UserName

Abigail

UserName

Lisa

By : 'Ken'
Services : Letting( As a Owner )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : LU5

18 Feb 2020
People found this helpful0

Very good service from Lenwells over recent years. Some years ago, I experienced some issues, but over the last few years, the service has been very good from all the staff I have dealt with. Kim, in particular, has always responded quickly and efficiently to my requests and requests from the... Read Full Review

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Helpful ...

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5 Star Review
UserName

Kim

By : 'sally'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SG4

12 Feb 2020
People found this helpful0

I recently had to deal with Kim Horsler from the maintenance department about an issue with my boiler and certificate, she could not have been more helpful or knowledgeable. When safety is so important its good to know you are in safe... Read Full Review

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Absolutely ...

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1 Star Review
UserName

Lisa

By : 'S'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LU5

6 Feb 2020
People found this helpful0

Absolutely terrible. I have found this company to be so rude and so unhelpful. I have lived in a property let by Lenwell for over 18 months. In that time we have had numerous issues with the property. Every time we have contacted Lenwell we have been met with disdain from their property maintenance ... Read Full Review

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Awfull company!!! I have a ...

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1 Star Review

By : 'Ciprian'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LU3

26 Dec 2019
People found this helpful0

Awfull company!!! I have a dead rat inside the bedroom wall for over 2 weeks now and I contacted Lenwell in the first week we realised the terrible smell in the bedroom was actually coming from the wall.It was on Monday, the 28th of August.I kept calling and sending emails,as I saw they... Read Full Review

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Lenwell are a disgrace and ...

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1 Star Review

By : ''
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : No
Postcode : LU2

30 Sept 2019
People found this helpful1

Lenwell are a disgrace and give the lettings industry a bad reputation. I moved into a property which they lied and said would be painted etc. Nothing was done, no cleaning, old dirty mattress and so much more. They don’t seem to care about anything. Malik has the worst customer service... Read Full Review

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As an overseas first-time ...

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1 Star Review

By : 'David'
Services : Letting( As a Owner )
Rent PCM : £1450
Would you recommend ? : No
Postcode : SG5

7 May 2019
People found this helpful6

As an overseas first-time landlord, I wanted the security of knowing my monthly management fee would provide me (and my tenants) with a professional, responsive and trouble-free service. Over three years, I had a number of issues with regard to Lenwell giving correct, legal advice on landlord... Read Full Review


Comments on Agent Fees

Probably fair if the service was delivered as expected.

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bad communication and keeping ...

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1 Star Review
UserName

Malik

By : 'w'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : No
Postcode : LU4

6 Apr 2019
People found this helpful4

Poor customer service. Dont reply to emails. Dont respond to complaints. Flat had over 10 issues of which not 1 was fixed in 6 months. They lie to keep your deposit. MALIK lied saying flat was freshly painted. He does not reply to emails. When you phone he says wrong department. Especially near wnd ... Read Full Review


Comments on Agent Fees

Extortionate fees. Even £99 inspection fee.

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Abbey Hartwig / Richard S / ...

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4 Star Review

By : 'Rakhee'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : LU4

20 Feb 2019
People found this helpful1

I viewed the property with Abbey, who was very professional and helpful. The start of the rental had a few hiccups; inventory wasn't as it was sent to me, and when I sent photos and corrections this was never updated so upon checkout, caused issues. There was no tenant's insurance... Read Full Review


Comments on Agent Fees

I would recommend the agent but advice to tenants; know your rights and be vigilant. They are friendly and will get things done, but do need a push sometimes.

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Very ...

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5 Star Review
UserName

Abbey

By : 'Jolanta'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : LU1

6 Nov 2018
People found this helpful1

I just rented a property through lenwell. Abbey and staff helped me from start to finish. I just want to say a massive thank... Read Full Review

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Excellent ...

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5 Star Review

By : 'Mrs'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : LU9

2 Nov 2018
People found this helpful0

I have several properties with Lenwell's and they have always provided me with an excellent service and great tenants. I wouldn't go anywhere else. I deal with Richard and Abbey on a regular basis, who are always extremely... Read Full Review

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Good ...

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5 Star Review
UserName

Abbey

By : 'Daniella'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LU1

1 Nov 2018
People found this helpful0

I used Lenwells as was recommended to me through a friend. Great service! Happy with my house, will definitely be staying with these guys. I would also like to thank girl who helped me with everything, I think her name was Abbey. Definitely would recommend to other... Read Full Review


Comments on Agent Fees

Normal

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Fantastic ...

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4 Star Review
UserName

Abbey

By : 'Rachel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LU6

1 Nov 2018
People found this helpful0

I've just moved into my new flat and I couldn't be happier with the service I have received. Absolutely great from start to finish! I dealt with Abbey from the first moment when she showed me the property. Polite elegant professional lady with my best interest at heart! Quick service... Read Full Review


Comments on Agent Fees

Average

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Worst in returning your ...

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1 Star Review
UserName

Andrew

UserName

Natasha

By : 'Jay'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : 18

16 Aug 2018
People found this helpful4

It took me 45 days to get back my deposit.. Very incompetence staff and trying level best to extract from your money . Funny enough that the managing director Andrew Schroder is too disconnected with situation and staff's fault and mistake and never want to... Read Full Review


Comments on Agent Fees

Bad

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Avoid these scammers at any ...

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1 Star Review
UserName

Abbey

By : 'Kakar'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LU3

12 Jul 2018
People found this helpful4

Rented a flat with that have 20 issues which was promised that will be fixed. Guess, they did not even touched... Read Full Review


Comments on Agent Fees

£350 extortionate amount for their crap service. I wish I had read the review I would have never taken the property from this property services for free. It’s a rip-off!

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They scammed us. Told us ...

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1 Star Review
UserName

Malik

UserName

Richard

By : 'Jpixels'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : LU1

14 Jun 2017
People found this helpful4

They scammed us. Told us there was Internet setup to the building, just call BT and you are ready to go. Engineer comes out and tell us that the building hasn't even been connected by Open Reach yet, and will take 12 WEEKS after the landlord requests permission from the council. Took them to court... Read Full Review


Comments on Agent Fees

They don't deserve any fees...lazy people

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Have tried to contact Kelly ...

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1 Star Review

By : 'Acla'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LU2

12 May 2017
People found this helpful5

Have tried to contact Kelly at Lenwell luton about getting our deposit back, have asked for photos and a signed inventory which she have failed to give. Avoid at all costs they are nothing but... Read Full Review

Comments (2)
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By : Nefeli

7 Jun 2017

I cannot agree more. I am having the same experience from that person and her colleagues who have been very unprofessional and unreliable. Very sad to come across people like...

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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