At the start when wanting to rent absolutely amazing. After that it's shite! Waiting 3+ hours for a response, rude, unhelpful, are unable to read your application and kept asking for things that were not needed.... Read Full Review

Hi, just moved in the new place with my both daughters and from day one for 2 weeks we didn't have a hot water and oven wasn't working. Till finally I reached with one of the Lenwell agent's called Mollie Davey. She resolved it all the problems in few days and we can be back again ... Read Full Review

I have dealt with LENWELL for a number of years and can honestly say that they are a fantastic company to deal with in every way. One of our contacts there, Holly, is efficient, pleasant and continually goes above and beyond in order to ensure every communication runs as smooth as possible. Thank ... Read Full Review

All started ok when taking the tenancy but boy oh boy did it go downhill after that! had all sorts of problems with the property including, among many things: no hot water/heating for almost a week during freezing weather, leak through electric light in bedroom when it rained, had to replace oven... Read Full Review

Very good service from Lenwells over recent years. Some years ago, I experienced some issues, but over the last few years, the service has been very good from all the staff I have dealt with. Kim, in particular, has always responded quickly and efficiently to my requests and requests from the... Read Full Review

I recently had to deal with Kim Horsler from the maintenance department about an issue with my boiler and certificate, she could not have been more helpful or knowledgeable. When safety is so important its good to know you are in safe... Read Full Review

Absolutely terrible. I have found this company to be so rude and so unhelpful. I have lived in a property let by Lenwell for over 18 months. In that time we have had numerous issues with the property. Every time we have contacted Lenwell we have been met with disdain from their property maintenance ... Read Full Review

Awfull company!!! I have a dead rat inside the bedroom wall for over 2 weeks now and I contacted Lenwell in the first week we realised the terrible smell in the bedroom was actually coming from the wall.It was on Monday, the 28th of August.I kept calling and sending emails,as I saw they... Read Full Review

Lenwell are a disgrace and give the lettings industry a bad reputation. I moved into a property which they lied and said would be painted etc. Nothing was done, no cleaning, old dirty mattress and so much more. They don’t seem to care about anything. Malik has the worst customer service... Read Full Review

As an overseas first-time landlord, I wanted the security of knowing my monthly management fee would provide me (and my tenants) with a professional, responsive and trouble-free service. Over three years, I had a number of issues with regard to Lenwell giving correct, legal advice on landlord... Read Full Review

Poor customer service. Dont reply to emails. Dont respond to complaints. Flat had over 10 issues of which not 1 was fixed in 6 months. They lie to keep your deposit. MALIK lied saying flat was freshly painted. He does not reply to emails. When you phone he says wrong department. Especially near wnd ... Read Full Review

I viewed the property with Abbey, who was very professional and helpful. The start of the rental had a few hiccups; inventory wasn't as it was sent to me, and when I sent photos and corrections this was never updated so upon checkout, caused issues. There was no tenant's insurance... Read Full Review

I just rented a property through lenwell. Abbey and staff helped me from start to finish. I just want to say a massive thank... Read Full Review

I have several properties with Lenwell's and they have always provided me with an excellent service and great tenants. I wouldn't go anywhere else. I deal with Richard and Abbey on a regular basis, who are always extremely... Read Full Review

I used Lenwells as was recommended to me through a friend. Great service! Happy with my house, will definitely be staying with these guys. I would also like to thank girl who helped me with everything, I think her name was Abbey. Definitely would recommend to other... Read Full Review

I've just moved into my new flat and I couldn't be happier with the service I have received. Absolutely great from start to finish! I dealt with Abbey from the first moment when she showed me the property. Polite elegant professional lady with my best interest at heart! Quick service... Read Full Review

It took me 45 days to get back my deposit.. Very incompetence staff and trying level best to extract from your money . Funny enough that the managing director Andrew Schroder is too disconnected with situation and staff's fault and mistake and never want to... Read Full Review

Rented a flat with that have 20 issues which was promised that will be fixed. Guess, they did not even touched... Read Full Review

They scammed us. Told us there was Internet setup to the building, just call BT and you are ready to go. Engineer comes out and tell us that the building hasn't even been connected by Open Reach yet, and will take 12 WEEKS after the landlord requests permission from the council. Took them to court... Read Full Review

Have tried to contact Kelly at Lenwell luton about getting our deposit back, have asked for photos and a signed inventory which she have failed to give. Avoid at all costs they are nothing but... Read Full Review