Lenwell Property Services

At the start when wanting to rent absolutely amazing. After that it's shite! Waiting 3+ hours for a response, rude, unhelpful, are unable to read your application and kept asking for things that were not needed. ... Read Full Review

Hi, just moved in the new place with my both daughters and from day one for 2 weeks we didn't have a hot water and oven wasn't working. Till finally I reached with one of the Lenwell agent's called Mollie Davey. She resolved it all the problems in few days and we can be back again ... Read Full Review

Very poor service and Bad response. Need to wait for months for any repair to be addressed. Have to chase them on our own for weeks and months. Moreover, whenever try to chase for an issue , new staff member will respond and need to explain the whole story from start, which is very ... Read Full Review

Had a great experience with Michelle from the Bedford Lenwell services. She was very diligent with replying to emails as soon as possible and calling if it was urgent. When one of the reference companies was taking too long she changed companies and entered all my details for me! It was so reliving ... Read Full Review

If I could give no stars I would!! AVOID, AVOID, AVOID! They did exactly the same thing as the comment below. As well as that, they took our deposit and refused to give it back- when they breached data confidentiality laws in more than one occasion (I have personal details for people I've ... Read Full Review

Highly unprofessional. We placed a deposit on a property we were interested in to take it off the market (what a deposit is intended for) and after viewing wanted to go ahead with it. They continued to show people the property even after they confirmed the landlord accepted our offer and once they ... Read Full Review

I think Lenwell are a very professional rental agency. They are knowledgeable about the area. They explain everything really well and are always very easy to contact and responds quickly. Matthew has been very pleasant to deal with and I would highly recommend this ... Read Full Review

I have dealt with LENWELL for a number of years and can honestly say that they are a fantastic company to deal with in every way. One of our contacts there, Holly, is efficient, pleasant and continually goes above and beyond in order to ensure every communication runs as smooth as possible. Thank ... Read Full Review

All started ok when taking the tenancy but boy oh boy did it go downhill after that! had all sorts of problems with the property including, among many things: no hot water/heating for almost a week during freezing weather, leak through electric light in bedroom when it rained, had to replace oven ... Read Full Review

Very good service from Lenwells over recent years. Some years ago, I experienced some issues, but over the last few years, the service has been very good from all the staff I have dealt with. Kim, in particular, has always responded quickly and efficiently to my requests and requests from the ... Read Full Review

I recently had to deal with Kim Horsler from the maintenance department about an issue with my boiler and certificate, she could not have been more helpful or knowledgeable. When safety is so important its good to know you are in safe ... Read Full Review

Absolutely terrible. I have found this company to be so rude and so unhelpful. I have lived in a property let by Lenwell for over 18 months. In that time we have had numerous issues with the property. Every time we have contacted Lenwell we have been met with disdain from their property maintenance ... Read Full Review

Awfull company!!! I have a dead rat inside the bedroom wall for over 2 weeks now and I contacted Lenwell in the first week we realised the terrible smell in the bedroom was actually coming from the wall.It was on Monday, the 28th of August.I kept calling and sending emails,as I saw they ... Read Full Review

This company is a joke, their ‘emergency repair’ service required you to contact via contact form that has a 24 hour turn around... I’m still awaiting response! If you call you get fobbed off and told to email. Disgraceful customer service. Still waiting on a leak and ... Read Full Review

Lenwell are a disgrace and give the lettings industry a bad reputation. I moved into a property which they lied and said would be painted etc. Nothing was done, no cleaning, old dirty mattress and so much more. They don’t seem to care about anything. Malik has the worst customer service ... Read Full Review

Initially very happy with the service and the colleagues but support from head office has been awful. Dealt with Tamara who I found to be rude and uncaring. I would suggest that Lenwell’s need a full review of their customer service policies and I would invite Rob Wellstead to review the ... Read Full Review

As an overseas first-time landlord, I wanted the security of knowing my monthly management fee would provide me (and my tenants) with a professional, responsive and trouble-free service. Over three years, I had a number of issues with regard to Lenwell giving correct, legal advice on landlord ... Read Full Review

Lenwell had one positive feature whereby they found tenants. Everything else associated with the letting procedure, including the very initial contract signing, through ongoing bad-management, continuous appalling communication, a lack of care for the owner, total disorganisation, false promises ... Read Full Review

Poor customer service. Dont reply to emails. Dont respond to complaints. Flat had over 10 issues of which not 1 was fixed in 6 months. They lie to keep your deposit. MALIK lied saying flat was freshly painted. He does not reply to emails. When you phone he says wrong department. Especially near wnd ... Read Full Review

Ken well we're fantastic and remain to be. They were always at the end of the phone if there was a problem. After leaving my husband after 20 years they made the whole tramatic situation easier. The lady Michelle to who I dealt with directly was fantastic needs a pay rise. So kind as were ... Read Full Review