Well, I have read the negative reviews and ask myself if we are talking about the same agents.
Lenwell in Bedford let and manage all my properties in Bedford and have do so for over 5 years.
The service is excellent. Communication is very efficient, phone, email, SMS, and mail.
Payments are handled efficiently and without fuss. Any problems with the properties are resolved quickly, to both the tenants and my satisfaction. Special mention goes to Ruth Carter who is a true professional, she is one of the main reasons I use Lenwell! Kate and Simon you are great too. I work overseas so heavily rely on my agent to resolve any issues on my behalf, I cannot afford to have unhappy tenants. They do a super job.
I have used other agents in the past but was not pleased with the service, I have only praise the Lenwell team in Bedford. Great stuff- keep it up!