Bristol, BS3
4.9/5, 189 reviews
99% recommended
100% sales valuation accuracy
100% sales fee satisfaction
92% lettings valuation accuracy
92% lettings fee satisfaction
Northwood UK | Estate Agents | Letting Agents

““Anyone can sell a house these days, but not ......”

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Nov 01,2019
Minithumbup
Hannah
David
By: 'Simon Willetts'
Nov 01,2019
0 people found
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“Anyone can sell a house these days, but not anyone can sell your home.”

This is what I discovered when my mother aged 89 needed to downsize her 4 bedroom home.

It took real empathy, compassion and human understanding to pull this off, something that I have to be honest I never associated with Estate Agents.

It felt different from the start as the first meeting was not about the house at all, but all about people. Mr Vann the Director, who I now know as Dave insisted on meeting my Mum and myself. I don't think he looked around the house or gave the valuation a thought. I remember thinking that this was Smart as my Mum took to him and trusted him from then on. I came to realise that this was usual for Northwood in that they really seem to understand the true value of a home is not just the price they can sell it for but the memories it holds for the owner. Moving people, selling memories…. It is emotional…. Well it certainly was for Mum, and didn't she let me know!!

Now I don't know if this is a thing, but I believe Northwood should call themselves 'Down size Specialists'. Her house had been sold twice previously before I met Dave, but she never ended up moving. This did not phase him as it would have me…. You see, I saw my Mum as difficult, but he saw her as frightened. He had clearly seen it before many times and knew exactly how to proceed….With a light touch.

With nothing to lose, and assurances there would be no pressure to move, they marketed the House and showed people around her home, while she was out…..They even insisted all potential buyers took off there shoes….So they listened to Mum as well!!

I could go on but I fear you may suspect I work for them….However there is one more important thing to mention….The unique service we received was not from the Director alone, but all the team, many of whom we only spoke with on the phone. In fact it was them who probably did most of the heavy lifting. So thank you Lilly and Matt with an extra special big thank you to Hannah Drummond, the office manager who was our main contact…..My Mum has gone through many emotions through out this process and she was the constant voice of calm, reason and reassurance…….Thank you for selling her home…. With secured and boxed up her memories, she is ready for another adventure.
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Opening Hours
Address

Northwood
271 North Street
Bedminster,Bristol
Avon
BS3 1JN
0117 963 5777

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £130,000 £318,000
Lettings 92% 92% £360 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
52 1 119 1 4 0 6 0 6 0
Areas covered
  • Bristol
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TPOS Sales TPOS Lettings TPOS DPS TDS SAGEagent
Latest Properties
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“Professional agency...”

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Nov 14,2019
Minithumbup
Lily
By: 'Alex speak'
Nov 14,2019
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The service from Northwood has been professional and efficient . We managed to get our property viewed and agreed within the same day....
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“Lily has been amazingly helpful throughout ou......”

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Nov 02,2019
Minithumbup
Lily
By: 'Eleanor Hackwell'
Nov 02,2019
0 people found
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Lily has been amazingly helpful throughout our tenancy with Northwood. Nothing is ever a problem for Lily, and she always makes sure situations get sorted swiftly and easily. Thank you Lily!...
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““Anyone can sell a house these days, but not ......”

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Nov 01,2019
Minithumbup
Hannah
David
By: 'Simon Willetts'
Nov 01,2019
0 people found
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“Anyone can sell a house these days, but not anyone can sell your home.” This is what I discovered when my mother aged 89 needed to downsize her 4 bedroom home. It took real empathy, compassion and human understanding to pull this off, something that I have ...
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“Excellent...”

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Oct 31,2019
Minithumbup
Lily
By: 'Rachael Uppington'
Oct 31,2019
0 people found
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Lily at Northwood has been brilliant from the start of my renting process. Communication has been great and cannot fault her ability to go above and beyond in order to secure the property for myself and my daughter. Highly recommend Northwood but especially Lily. Lovely ...
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“Superb service for landlords...”

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Oct 25,2019
Minithumbup
Hannah
Matt
By: 'Mr S N K Reddy'
Oct 25,2019
0 people found
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Excellent service from the start to finish of the letting process. The team are all very responsive and ensure that you, as the property owner, are kept fully up to date with any issues. Can't recommend them highly enough!...
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“Good so far...”

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Oct 24,2019
Minithumbup
Hannah
By: 'D Jay'
Oct 24,2019
0 people found
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I've dealt with a number of terrible agents/management companies and Northwood isn't one of them. Responsive, helpful team. Would recommend....
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By: Lily
Oct 24, 2019
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Hi Darrien, Thank you very much for the lovely review, we are glad you are happy with our service. ...

“Very good agency,never ever had that agency l......”

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Oct 23,2019
Minithumbup
Lily
Matt
By: 'Anastasija Cvetkova'
Oct 23,2019
0 people found
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Very good agency,never ever had that agency like Northwood,never had any problems,will recomend that agency to everyone,thank you for your good job guys...
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“Lily and Hannah are nice people, were great h......”

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Sep 25,2019
Minithumbup
Hannah
Lily
By: 'Mike broad'
Sep 25,2019
0 people found
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Lily and Hannah are nice people, were great help through out the process of renting my place out on the guaranteed rent scheme. Lots of support and always kept me updated through out the process....
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“Lily Chapman who helped me get the property I......”

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Sep 25,2019
Minithumbup
Lily
By: 'Jodie Morgan'
Sep 25,2019
0 people found
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Lily Chapman who helped me get the property I am renting was absolutely amazing she was professional polite and positive but very honest. I will definitely recommend my friends to this branch of streets ahead fantastic service. Although I was really fussy & calling the office & ...
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“It was really unforgetable experience for me......”

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Sep 24,2019
Minithumbup
Lily
By: 'ewa zielinska'
Sep 24,2019
0 people found
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It was really unforgetable experience for me,considering fact,that it was my first contact with Your estate agency.Help and service was excellent....
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By: Megan
Sep 25, 2019
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Thank you for the lovely review. We are glad to hear that you are pleased with the service that we provide. ...

“Very helpful, very polite and smiley!They he......”

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Sep 24,2019
Minithumbup
Lily
By: 'IOANNIS TZIMPOULAS'
Sep 24,2019
0 people found
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Very helpful, very polite and smiley! They help me with everything I need for home! I feel more relaxed knowing that I can ask if I have any problems!...
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By: Megan
Sep 25, 2019
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Thank you for the review! We are happy to hear that you feel relaxed that you can talk to us about any problems ...

“Lily has been very helpful and has always ans......”

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Sep 24,2019
Minithumbup
Lily
By: 'Karambir Sidhu'
Sep 24,2019
0 people found
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Lily has been very helpful and has always answered my questions promptly. Whenever I have an issue, she is always quick to respond and always finds an answer for me....
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By: Megan
Sep 25, 2019
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Thank you for the review. We are pleased to hear that you are happy with the service that we provide ...

“Lilly was wonderful. The entire process has b......”

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Sep 16,2019
Minithumbup
By: 'Jack Perrott'
Sep 16,2019
0 people found
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Lilly was wonderful. The entire process has been smooth, easy, stress free and we have been fully informed throughout the process....
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By: Megan
Sep 25, 2019
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Thank you for the review. We are pleased to hear that you are happy with the service that we provide ...

“Northwood are unlike any other agency I’ve de......”

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Sep 14,2019
Minithumbup
Lily
By: 'Ameira Yanni'
Sep 14,2019
0 people found
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Northwood are unlike any other agency I’ve dealt with, from the first phone call they really wanted to help and it felt like they really did care. I’ve been looking for a flat since February and the wonderful Lily helped me secure a ...
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By: Megan
Sep 25, 2019
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Thank you for the lovely review. We are happy to hear that you are pleased with the service that we provide. ...

“From the very start, Northwood's communicatio......”

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Sep 11,2019
Minithumbup
Lily
By: 'Jemma Smith'
Sep 11,2019
0 people found
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From the very start, Northwood's communication was significantly better than any other estate agents we dealt with while flat searching. They respond to emails quickly and called us with regular updates on viewings and the application process; our interaction with them never felt one sided. ...
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By: Megan
Sep 25, 2019
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Thank you for such a lovely and thoughtful review. We are pleased to hear that you are happy with the service that we provide. ...

“Lily was helpful and informed throughout the ......”

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Sep 11,2019
Minithumbup
Lily
By: 'Gabi Spiro'
Sep 11,2019
0 people found
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Lily was helpful and informed throughout the process, which was quick and painless. She was always there to help us & we're very happy in our new home. Would recommend Northwood....
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By: Megan
Sep 25, 2019
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Thank you for the review. We are pleased to hear that you are happy with the service that we provide. ...

“I met Lily who was so warm and friendly and t......”

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Sep 06,2019
Minithumbup
Lily
By: 'A'
Sep 06,2019
0 people found
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I met Lily who was so warm and friendly and took her time showing me around which I found refreshing because other lettings agents I've met have been quite lad-like and want you in and out quickly. She even took the time to chat afterwards ...
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By: Megan
Sep 25, 2019
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Thank you for such a lovely, thoughtful review. We are glad to hear that you are happy with the service that we provide. ...

“Very helpful, replies were quick and all ques......”

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Sep 04,2019
Minithumbup
Lily
By: 'jack price-darbyshire'
Sep 04,2019
0 people found
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Very helpful, replies were quick and all questions answered. Key were collected promptly making moving in as stress free as possible. Also received a welcoming letter to our new house which was a very nice touch. Would recommend to a friend....
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By: Megan
Sep 25, 2019
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Thank you for the lovely review. We are glad that you are pleased with the service that we provide and are happy to hear that you would recommend us to a friend. ...

“Lily it's a profesionist in her job , helped ......”

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Sep 03,2019
Minithumbup
Lily
By: 'Victor'
Sep 03,2019
0 people found
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Lily it's a profesionist in her job , helped me very quickly to find all the answer for my question. I'm happy to have her like my agent.i recommend...
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By: Lily
Sep 03, 2019
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Thank you very much for your kind words. ...

“Excellent service. Always cooperative. Answe......”

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Aug 31,2019
Minithumbup
Lily
By: 'Swapna'
Aug 31,2019
0 people found
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Excellent service. Always cooperative. Answered all my queries without hesitation. Excellent service. Always cooperative. Answered all my queries without hesitation....
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By: Megan
Sep 25, 2019
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Thank you for he review. We are happy to hear that you are pleased with the service that we provide. ...

“I was really pleased with the whole process. ......”

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Aug 28,2019
Minithumbup
Lily
By: 'Sacha Dhabalia'
Aug 28,2019
0 people found
this helpful
I was really pleased with the whole process. Lily was incredibly helpful from the beginning, and always very quick to answer any questions we had. I feel very optimistic about letting a property from Northwood as it seems as though if ever there are any ...
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By: Megan
Sep 25, 2019
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Thank you for the lovely review. We are happy to hear that you are pleased with the service that we provide. ...

“Northwood are absolutely fantastic!...”

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Aug 28,2019
Minithumbup
Matt
Lily
By: 'Jenny Kidd'
Aug 28,2019
0 people found
this helpful
Northwood are absolutely fantastic! They are friendly, communicative, efficient and caring. They care about the properties they let, which means my flat was in lush condition when I entered it, and any problems I have are resolved very speedily. They always give me plenty of ...
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By: Megan
Sep 25, 2019
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Thank you for the lovely review. We are pleased to hear that you are happy with the service that we provide. ...

“Lily and the Northwood group have been friend......”

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Aug 26,2019
Minithumbup
Lily
By: 'Tiffany Alisha Pendleton'
Aug 26,2019
0 people found
this helpful
Lily and the Northwood group have been friendly and helpful throughout all my interactions. Lily is always very responsive and helped me with go-betweens with the previous tenant....
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By: Megan
Sep 25, 2019
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Thank you for the review. We are happy to hear that you are pleased with the service that we provide ...

“Thank You Northwood...”

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Jul 31,2019
Minithumbup
Lily
By: 'denham vancuylenburg'
Jul 31,2019
0 people found
this helpful
Northwood was a Very friendly and professional company from the start, the agent Lily Chapman was very professional and always very helpful. I had lots of questions about the property and Lily was able to obtain all necessary information quickly, and sort everything out, Thanks ...
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By: Megan
Aug 24, 2019
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Thank you very much for your thoughtful review. We are happy to hear that you are pleased with the service we provide and that you would recommend us to a friend. ...

“Very good customer service.everything went ex......”

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Jul 30,2019
Minithumbup
Hannah
By: 'Laura Marlborough'
Jul 30,2019
0 people found
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Very good customer service.everything went extremely smoothly from viewing our property to getting our keys. Lovely and friendly staff would highly recommend NORTHWOOD...
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By: Megan
Aug 24, 2019
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Thank you for the lovely review. We are pleased to hear that you are happy with the service we provide. ...

“Highly reccomend these estate agents, we went......”

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Jul 26,2019
Minithumbup
Lily
By: 'Jack Wilson'
Jul 26,2019
0 people found
this helpful
Highly reccomend these estate agents, we went for a viewing and they registered our interest with the landlord that day. Lily was extremely helpful and happy to help, we knew what documents we had to send and had emails/links the next day. I have ...
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By: Megan
Jul 27, 2019
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Thank you for the lovely review. We are pleased to hear that you were happy with the service we provide. ...

“Northwood Estate Agents...”

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Jul 26,2019
Minithumbup
By: 'Rhea Mann'
Jul 26,2019
0 people found
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Really good experience using Northwood Estate Agents. Lily helped us through the process, explaining things fully. Response times were prompt and helpful, great customer service!...
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By: Megan
Jul 27, 2019
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Thank you for the review. We are happy to hear that you are pleased with the customer service we provide ...

“Fast and Very Helpful...”

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Jul 26,2019
Minithumbup
Lily
By: 'Tom Davies'
Jul 26,2019
0 people found
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I had a short turnaround and Northwood were excellent in getting everything sorted in a timely manner. Would definitely recommend....
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By: Megan
Jul 27, 2019
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Thank you very much for the review. We are pleased to hear that you would recommend us to a friend ...

“It's been a while since having to go through ......”

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Jul 23,2019
Minithumbup
Lily
Hannah
By: 'Prince William Ayetey Taylor'
Jul 23,2019
0 people found
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It's been a while since having to go through the lettings procedure and I'm not going to lie, I was quite nervous. As soon as I stepped into Northwood I was accommodated, Lily was incredibly attentive and honest about everything up front. She's been a ...
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By: Megan
Jul 27, 2019
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Thank you for your thoughtful review. We are pleased to hear that you are happy with the service we provide and wish you the best in your new property. ...

“Great service for a long-distance move...”

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Jun 10,2019
Minithumbup
Lily
By: 'Mark'
Jun 10,2019
0 people found
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From initial enquiries to moving day Northwood have provided excellent service, making the whole process of relocating as stress-free as possible....
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By: Megan
Jun 17, 2019
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Hi Mark, Thank you for your lovely review. We are glad that we could put your mind at ease in regards to the move and are pleased to hear that you are happy with the service we provide. ...
Staff picture Hannah
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Staff picture Matt
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Staff picture Lily
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaint Handling Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at www.tpos.co.uk
Last updated at 11:53 AM 30/03/2017 by Matthew Hodge

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