100% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
95% lettings fee satisfaction
Northwood we go Over & Above to make sure you get the most out of your property.As a leading Bristol Estate Agents and Letting Agents, we're a professional team of local, friendly experts who are passionate about property. Our team is genuinely committed to guiding you through the process of ...
show more
Northwood we go Over & Above to make sure you get the most out of your property.
As a leading Bristol Estate Agents and Letting Agents, we're a professional team of local, friendly experts who are passionate about property. Our team is genuinely committed to guiding you through the process of letting or selling in a way that is as successful and stress-free. Our key goal has been to deliver outstanding customer service, due to this approach we are proud Gold Award winners for Estate Agency and Lettings in BS3 for the last 4 years. These awards are voted for by Landlords and Tenants who rate the services of their agent.
LETTINGS
For Landlords who are thinking of letting their property in Bristol and the surrounding areas, don't accept vacant periods or rent arrears on your property. Our Guaranteed Rent scheme gives you the certainty of a fixed monthly income; it takes all the risk and hassle away. We also offer a variety of property management schemes ranging from the traditional Fully Managed or our Tenant Find scheme. For a no obligation Market Appraisal of your rental property, call our team today.
SALES
We are straight-talking professionals who genuinely enjoy getting the best sale for their customers. So get in touch even if you are just considering selling and want some advice, would like a no obligation Market Appraisal or want to find out what the perfect sales package could look like for you.
TENANTS OR BUYERS
We believe that in order to achieve the right property for you it's vital to understand your particular needs to make the process as easy as possible. Our friendly team will work with you to achieve your goal. If you're a Tenant or Purchaser looking for your next home, take a look at the properties that are currently available, and give us a call.
As a leading Bristol Estate Agents and Letting Agents, we're a professional team of local, friendly experts who are passionate about property. Our team is genuinely committed to guiding you through the process of letting or selling in a way that is as successful and stress-free. Our key goal has been to deliver outstanding customer service, due to this approach we are proud Gold Award winners for Estate Agency and Lettings in BS3 for the last 4 years. These awards are voted for by Landlords and Tenants who rate the services of their agent.
LETTINGS
For Landlords who are thinking of letting their property in Bristol and the surrounding areas, don't accept vacant periods or rent arrears on your property. Our Guaranteed Rent scheme gives you the certainty of a fixed monthly income; it takes all the risk and hassle away. We also offer a variety of property management schemes ranging from the traditional Fully Managed or our Tenant Find scheme. For a no obligation Market Appraisal of your rental property, call our team today.
SALES
We are straight-talking professionals who genuinely enjoy getting the best sale for their customers. So get in touch even if you are just considering selling and want some advice, would like a no obligation Market Appraisal or want to find out what the perfect sales package could look like for you.
TENANTS OR BUYERS
We believe that in order to achieve the right property for you it's vital to understand your particular needs to make the process as easy as possible. Our friendly team will work with you to achieve your goal. If you're a Tenant or Purchaser looking for your next home, take a look at the properties that are currently available, and give us a call.
Latest Reviews
17th May 2024
reviewed by 'Adebola'
9th May 2024
reviewed by 'Portishead sale'
1st May 2024
reviewed by 'Tim'
28th Apr 2024
reviewed by 'Cathryn Hoffmann'
22nd Apr 2024
reviewed by 'Jenna'
11th Mar 2024
reviewed by 'Gary & Fleur'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £72,000 | £720,000 |
| Lettings | 95% | 95% | £360 | £2,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 80 | 1 | 204 | 5 | 15 | 0 | 12 | 1 | 10 | 0 |
Areas covered
- BS1
- Bristol
- BS2
- BS3
- BS4
- BS5
- BS6
- BS7
- BS8
- BS9
- BS10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Feb 26,2020
Feb 26,2020
0
people found
this helpful
this helpful
The Northwood Process was very easy and efficient. Helen, Lily and the rest of the team answered all my questions and could not recommend them enough....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 25,2020
Feb 25,2020
0
people found
this helpful
this helpful
Really Happy with service that I received, Lily at Northwood kept me well informed throughout my renting process. Quick, efficient and fair, would recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 25,2020
Feb 25,2020
0
people found
this helpful
this helpful
I am a plumber who deals do a lot of call outs and maintenance for the letting side of things and I’m always contacted by Marlene who super helpful and always a pleasure to speak to. Shes great with getting things sorted for me. ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 25,2020
Feb 25,2020
0
people found
this helpful
this helpful
I used Northwood Estate Agents for when I moved down to Bristol for work. I was new to the area and I hadn't rented since university. On top of that I was quite new to many things such as bills etc as at uni I ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 25,2020
Feb 25,2020
0
people found
this helpful
this helpful
Very communicative and responsive, it is so refreshing to work with an agent that values me as a client rather than just a number...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 25,2020
Feb 25,2020
0
people found
this helpful
this helpful
Great customer service, went above and beyond. I would highly recommend Marlene to all customers she was very helpful, and would use again....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 25,2020
Feb 25,2020
0
people found
this helpful
this helpful
We recieved lovely service from Northwood Bristol team, very friendly and helpful.They arrived on time for the viewing and gave so much information on the property that we wanted to rent....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 25,2020
Feb 25,2020
0
people found
this helpful
this helpful
This was a nice friendly and efficient office, made me feel welcome and at ease, the process was straightforward and stress free....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 24,2020
Feb 24,2020
0
people found
this helpful
this helpful
Excellent service. Northwoods found new tenants for the property quickly & processed all the admin efficiently, communicating with us at every stage of the process....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 05,2020
Feb 05,2020
0
people found
this helpful
this helpful
Polite and pleasant people, very easy to deal with, always willing to resolve problems.
A very good service is provided....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 01,2020
Feb 01,2020
0
people found
this helpful
this helpful
Very helpful in dealing with issues I had with the property. Got the problem fixed quickly and always kept me in the loop. Marlene was very friendly and lovely women to speak with....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 23,2020
Jan 23,2020
0
people found
this helpful
this helpful
Very helpful and quick to respond to queries. The team also offered a zero deposit scheme which is a nice alternative for some tenants.
Fantastic customer service and very friendly. We came into the office on a Saturday to show our passports (right to rent). ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 23, 2020
View all comments
(1)
Hi Nicholas, Thank you for the lovely review, i really appreciate it. ...
Jan 23,2020
Jan 23,2020
0
people found
this helpful
this helpful
First ever foray into the rental market for us as we both celebrate reaching 60 this year - we sold our home and are renting whilst we look to buy in another part of the UK. Lily Chapman has been very helpful in guiding us thru' ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 24, 2020
View all comments
(1)
Thank you very much for such kind words, glad i could help you. Lily. ...
Jan 22,2020
Jan 22,2020
0
people found
this helpful
this helpful
Unfortunately, our landlord made frivolous claims against our deposit. The flat was in a poor state of repair, impossible to keep warm, and he has clearly not been interested in making improvements over the years....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 22,2020
Jan 22,2020
0
people found
this helpful
this helpful
Lily was always extremely helpful and prompt with getting back with mine and my partners queries and questions. This made the whole renting process very quick and efficient. Would definitely recommend Northwood!...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 23, 2020
View all comments
(1)
Hi Nicholas, thank you for the review i really appreciate it. ...
Jan 17,2020
Jan 17,2020
0
people found
this helpful
this helpful
It's been a pleasure to deal with the Bedminster Northwood office as a tenant. All the staff there have been exceptional, extremely helpful, efficient and friendly. I would certainly recommend Northwood to anyone that values a great service and likes to deal with people that ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 10,2019
Dec 10,2019
0
people found
this helpful
this helpful
Excellent, professional service. Very friendly and helpful. We were kept up to date and well informed throughout. This is our second time using Northwood and we wouldn't hesitate to use them again. Very happy customers!...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 09,2019
Dec 09,2019
0
people found
this helpful
this helpful
We only had a week between viewing and moving into the property and Lily was excellent at getting everything sorted quickly and effectively. Really good customer service and communication....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 26,2019
Nov 26,2019
0
people found
this helpful
this helpful
Lovely staff and able to help every step of the way with everything and very good service when it comes to switching energy etc. Saves a lot of stress which is already there with moving!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 14,2019
Nov 14,2019
0
people found
this helpful
this helpful
The service from Northwood has been professional and efficient . We managed to get our property viewed and agreed within the same day....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 02,2019
Nov 02,2019
0
people found
this helpful
this helpful
Lily has been amazingly helpful throughout our tenancy with Northwood. Nothing is ever a problem for Lily, and she always makes sure situations get sorted swiftly and easily. Thank you Lily!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 01,2019
Nov 01,2019
0
people found
this helpful
this helpful
“Anyone can sell a house these days, but not anyone can sell your home.”
This is what I discovered when my mother aged 89 needed to downsize her 4 bedroom home.
It took real empathy, compassion and human understanding to pull this off, something that I have ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 31,2019
Oct 31,2019
0
people found
this helpful
this helpful
Lily at Northwood has been brilliant from the start of my renting process. Communication has been great and cannot fault her ability to go above and beyond in order to secure the property for myself and my daughter. Highly recommend Northwood but especially Lily. Lovely ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 25,2019
Oct 25,2019
0
people found
this helpful
this helpful
Excellent service from the start to finish of the letting process. The team are all very responsive and ensure that you, as the property owner, are kept fully up to date with any issues. Can't recommend them highly enough!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24,2019
Oct 24,2019
0
people found
this helpful
this helpful
I've dealt with a number of terrible agents/management companies and Northwood isn't one of them. Responsive, helpful team. Would recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24, 2019
View all comments
(1)
Hi Darrien,
Thank you very much for the lovely review, we are glad you are happy with our service. ...
Oct 23,2019
Oct 23,2019
0
people found
this helpful
this helpful
Very good agency,never ever had that agency like Northwood,never had any problems,will recomend that agency to everyone,thank you for your good job guys...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 25,2019
Sep 25,2019
0
people found
this helpful
this helpful
Lily and Hannah are nice people, were great help through out the process of renting my place out on the guaranteed rent scheme. Lots of support and always kept me updated through out the process....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 25,2019
Sep 25,2019
0
people found
this helpful
this helpful
Lily Chapman who helped me get the property I am renting was absolutely amazing she was professional polite and positive but very honest. I will definitely recommend my friends to this branch of streets ahead fantastic service. Although I was really fussy & calling the office & ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 24,2019
Sep 24,2019
0
people found
this helpful
this helpful
It was really unforgetable experience for me,considering fact,that it was my first contact with Your estate agency.Help and service was excellent....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 25, 2019
View all comments
(1)
Thank you for the lovely review. We are glad to hear that you are pleased with the service that we provide. ...
Sep 24,2019
Sep 24,2019
0
people found
this helpful
this helpful
Very helpful, very polite and smiley!
They help me with everything I need for home! I feel more relaxed knowing that I can ask if I have any problems!...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 25, 2019
View all comments
(1)
Thank you for the review! We are happy to hear that you feel relaxed that you can talk to us about any problems ...
Lily
(151)
Hannah
(77)
Matt
(57)
Matthew
(18)
Divine
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaint Handling Procedure
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at www.tpos.co.uk
Last updated at 11:11 AM 09/11/2021 by allAgents
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at www.tpos.co.uk
Best Estate Agent in BS3 
