100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
82% lettings fee satisfaction
Oct 05,2012
Oct 05,2012
5
people found
this helpful
this helpful
In the 12 years that I have been a tenant in rental properties I have never, ever had such poor, lackadaisical service as I have had with Hancock and Partners.
I only rented this property for six months, and during this time I had the following experiences.
I received a property in a very poor, dirty state, with all but two of the light bulbs not working (13 blown!!). Not helpful when you move in at night!!, and a set of keys that only had two of the three necessary keys to access the property.
I was left for nine days without hot water or central heating in the middle of March and had to seek alternative accomodation due to the cold weather. The blame was placed by Hancock and Partners on the landlord, but having complained directly to them, they produced a paper trail proving it was all down to Hancock and Partners. The first 3 days were because they forgot twice to register my complaint, and the maintenance manager even told me it was my problem and not hers! They even suggested that I withhold money from the landlord for my inconvenience, when it wasn't his fault, which is a warning to any potential landlords.
As i mentioned before, when i moved into the property it was dirty, particularly the carpets, and having documented this in my inventory, they said there would be no obligation to have them cleaned. Now that I have moved out, i get a phone call saying i will be charged £90 for carpet cleaning because they have receipt showing that it was cleaned before i moved in, and they have conveniently forgot about our earlier conversation and not documented it.
Finally the owner, Mr Hancock, has no idea of leadership or customer service, as when i made a small scene in there premises regarding 9 days without heating or hot water, he hid behind a junior member of staff reading the BBC News website (i could see his computer) and ignored the whole conversation. He has clearly installed all these communication qualities in his staff members, as none of them seem to communicate or relay messages to each other and are either rude or incompitent in my opinion.
It is testament to this whole experience that, three days before i was due to move out, i received a letter from another firm of letting agents saying that they have been instructed to take over the management of these properties.
In summary, i would sooner spend the £215 administration fee on purchasing a nice shed from B&Q and living in that, than rent or purchase a property from Hancock and Partners of Chichester.
I only rented this property for six months, and during this time I had the following experiences.
I received a property in a very poor, dirty state, with all but two of the light bulbs not working (13 blown!!). Not helpful when you move in at night!!, and a set of keys that only had two of the three necessary keys to access the property.
I was left for nine days without hot water or central heating in the middle of March and had to seek alternative accomodation due to the cold weather. The blame was placed by Hancock and Partners on the landlord, but having complained directly to them, they produced a paper trail proving it was all down to Hancock and Partners. The first 3 days were because they forgot twice to register my complaint, and the maintenance manager even told me it was my problem and not hers! They even suggested that I withhold money from the landlord for my inconvenience, when it wasn't his fault, which is a warning to any potential landlords.
As i mentioned before, when i moved into the property it was dirty, particularly the carpets, and having documented this in my inventory, they said there would be no obligation to have them cleaned. Now that I have moved out, i get a phone call saying i will be charged £90 for carpet cleaning because they have receipt showing that it was cleaned before i moved in, and they have conveniently forgot about our earlier conversation and not documented it.
Finally the owner, Mr Hancock, has no idea of leadership or customer service, as when i made a small scene in there premises regarding 9 days without heating or hot water, he hid behind a junior member of staff reading the BBC News website (i could see his computer) and ignored the whole conversation. He has clearly installed all these communication qualities in his staff members, as none of them seem to communicate or relay messages to each other and are either rude or incompitent in my opinion.
It is testament to this whole experience that, three days before i was due to move out, i received a letter from another firm of letting agents saying that they have been instructed to take over the management of these properties.
In summary, i would sooner spend the £215 administration fee on purchasing a nice shed from B&Q and living in that, than rent or purchase a property from Hancock and Partners of Chichester.
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Latest Reviews
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26th Jul 2023
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Opening Hours
Address
Hancock & Partners
5 Northgate
Chichester
West Sussex
PO19 1BA
01243 531155
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £148,000 | £350,000 |
| Lettings | 100% | 82% | £350 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 7 | 11 | 2 | 0 | 5 | 1 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 03,2023
Nov 03,2023
0
people found
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Hancock and Partners have been brilliant throughout the whole process. Joel and Laura in specific have been wonderful always keeping us updated on the sale of the house and always there to answer any questions we had. Both have been not only brilliant professionally but ...
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Nov 03,2023
Nov 03,2023
0
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Joel & Laura were amazing! Kept us up to date all the way through and we're very professional! Would definitely recommend Hancock estate agents....
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Nov 02,2023
Nov 02,2023
0
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From the very first viewing of our property to the completion of the sale Joel and Laura have been absolutely amazing. Always so helpful and attentive. They have gone above and beyond to help us out. I can't thank them enough for all of their ...
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Aug 31,2023
Aug 31,2023
0
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Laura & Joel was amazing. We had some delays and difficulties with our buyer and seller but they helped us sort them and get everything through as quickly as possible and was understanding when I got stressed....
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Aug 20,2023
Aug 20,2023
0
people found
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Helpful and quick to respond with any questions I had on the process, the team were available for repeat viewings prior to exchange. They helped to make my first property purchase go smoothly. Thanks to the team, specifically Laura, Joel, and Sam, for all of ...
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Jul 26,2023
Jul 26,2023
0
people found
this helpful
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Sold my property through Hancocks. Joel valued my home and gave me a realistic price which is what I wanted as I needed to sell. He was very open with me about viewing levels and after 3 weeks he had found a buyer. Happy with the ...
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Jul 20,2023
Jul 20,2023
0
people found
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Best Agent I've used in a while, Joel was my point of contact throughout and he made everything so easy for me. The valuation was a true reflection of what I achieved. Weekly updates put my mind at ease and was always very quick with ...
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Mar 17,2021
Mar 17,2021
0
people found
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this helpful
Top marks for Hancock & Partners, especially for Simone, who handled our letting in a professional and expedient manner. Thank you....
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Nov 28,2015
Nov 28,2015
1
people found
this helpful
this helpful
These two members of Hancocks staff have been exceptional in their willingness, generosity of time given, courteousness and communication. I recently purchased a property and nothing was too much trouble. They have kept me fully informed and that has been so helpful. I can't recommend ...
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Sep 04,2015
Sep 04,2015
2
people found
this helpful
this helpful
DO NOT RENT WITH THESE PEOPLE. THEY ARE MONEY GRABBING IDIOTS WHO DO NOT CARE ABOUT THEIR TENANTS. My house was and still is a health hazard, with black mold everywhere and a broken boiler/heating. We could see breath from around October to Feb ...
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What agent could do to change your mind?
expensive for the pile of poo it wasAttached Filesnbsp;
Comment on agent fees
expensive for the pile of poo it was
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Sep 08, 2015
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(1)
We are very disappointed to read that you have not been happy with the service from our office. We have discussed your complaint as a team and cannot find any notes or have any recollection of a poor level of service. We take customer service very seriously, but must also point out that we are only in a position to advise landlords on what action to take regarding the maintenance and upkeep of properties. We would be very happy to discuss your personal situation in the hopes that we may resto ...
May 19,2015
May 19,2015
2
people found
this helpful
this helpful
We had an awful experience with Hancock and Partners and would not deal with them again. We have since seen promising looking properties advertised by Hancock's and decided not to consider viewing them because of our experience. Here is a list of things that happened ...
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May 19, 2015
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We are very sorry to hear that you are unhappy with the service you received. Please do contact Hancock and Partners directly on 01243 531155 so we can discuss and hopefully resolve any grievances. ...
Mar 19,2015
Mar 19,2015
1
people found
this helpful
this helpful
Brilliant service - amazingly quick as well. Used them 3 years ago when things were done differently which did cause me some grief - so a massive improvement since then....
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Comment on agent fees
Reasonably pleased with the fees as they were cheaper than Johnson Wood and others. Still feel that agent fees for tenants are really bad news when one thinks the rent being paid.
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Mar 26, 2015
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Thank you for the positive feedback! We are delighted to read that you are happy with our service. ...
Dec 24,2014
Dec 24,2014
2
people found
this helpful
this helpful
We rented a property from Hancock and partners for 2 years now and have had nothing but good news.
We had a few maintaince issues in the past however they have now been resolved with a change of staff....
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Dec 29, 2014
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Thank you for your positive comments. We are delighted you are happy with the service. ...
Dec 08,2014
Dec 08,2014
2
people found
this helpful
this helpful
This is our 7th dealing with letting agents and Hancocks are by far the most friendly and efficient.
They treated us with respect and made the whole process easy.
Ellie in particular was very helpful...
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Dec 09, 2014
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Dear Stephen and Sarah,
Thank you so much for your positive feedback! We are delighted you are happy with our service. ...
Nov 26,2014
Nov 26,2014
3
people found
this helpful
this helpful
Looking at Hancock and partners reviews I was so shocked because I am a current tenant and they have been really good, they always call me back when they say they will and they are always polite and friendly. I recently had a cupboard fall ...
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Nov 27, 2014
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Thank you for your positive feedback! We are delighted that you have been happy with our service. ...
Nov 24,2014
Nov 24,2014
2
people found
this helpful
this helpful
We rented a house though Hancock's for 3 years and found them nothing but helpful and polite.
they seem to have changed staff though the past year but the current team are quick and helpful if you have any issues.
When we had a problem with ...
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Comment on agent fees
Really Happy with the service
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Nov 25, 2014
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Many thanks for your positive feedback! We are delighted you were happy with our service. ...
Nov 14,2014
Nov 14,2014
2
people found
this helpful
this helpful
It is a fact of life that when renting a property, the estate agent is the last thing you think about. You search for properties then deal with the agent based on your choices. It is another fact that you rarely have much interaction with ...
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What agent could do to change your mind?
Nothing, the whole experience was so bad we would never consider using them again.Attached Filesnbsp;
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Nov 18, 2014
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(1)
We are sorry to read you have had a negative experience regarding maintenance issues with the property you previously rented. We report maintenance issues to the property owner and instruct any works once we have had the owner's approval to have those works carried out. We would welcome the opportunity to speak with you about it further if you would like to get in contact. ...
Oct 18,2014
Oct 18,2014
3
people found
this helpful
this helpful
I'm not sure which agent the others reviewers have been using but it is not the Hancock's that I dealt with,
After a good informative phone call with Jonny (sales manager) he came round and valued my property for sale that day.
A valuation came ...
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Comment on agent fees
Perfect
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Oct 17,2014
Oct 17,2014
4
people found
this helpful
this helpful
I have been a tenant of Hancock's twice, the first as a student and second as a couple. The first time I was treated like a second class citizen who's point or complaints were ignored, while living in a property not raven fit for a ...
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What agent could do to change your mind?
Be proactive, pass on information within their own officeAttached Filesnbsp;
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Oct 17, 2014
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(1)
We always value client feedback, however we do not have any record of the issues listed within this review. We are very concerned at the nature of these comments and would very much like the author to get in contact with us as soon as possible. ...
Jun 02,2014
Jun 02,2014
4
people found
this helpful
this helpful
Very unprofessional. I once returned a call from them and was told that they had no idea why I had been called but they were sure someone would call me again if it was important. Conversations and agreements were promptly forgotten about. A considerable amount ...
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Feb 05,2014
Feb 05,2014
7
people found
this helpful
this helpful
Really just want to warn people not to use this appalling agents. Perhaps landlords get more response and respect but they all treat tenants like dirt. Not a single person working there understands 'customer service' or 'manners'. Obviously far too much to ask of them. ...
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Jan 04,2014
Jan 04,2014
7
people found
this helpful
this helpful
Worst company I have ever dealt with, rude, unresponsive, unlawful and just generally slack. We have rented with them for the past right months- cutting our year contract short because of how we've been treated. The property we were in was not maintained had not ...
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Apr 18,2013
Apr 18,2013
5
people found
this helpful
this helpful
IT was a dreadful experience renting a property through Hancocks and not one I would wish on my worst enemy. The staff were rude and inefficient and arrived late with the keys on the first day when my removal men were waiting to get in.. ...
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What agent could do to change your mind?
Repaired items efficiently. Ensure hose was clean and fit for purpose when we moved in. Reply to correspondence. Be efficient.Attached Filesnbsp;
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Apr 11,2013
Apr 11,2013
1
people found
this helpful
this helpful
I had a very positive experience with Hancock & Partners as a letting agent. From the beginning they were responsive to my emails, positive, friendly and clearly wanted to make an effort to help me with my enquiry. They found appropriate properties matching my search (unlike ...
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Oct 05,2012
Oct 05,2012
5
people found
this helpful
this helpful
In the 12 years that I have been a tenant in rental properties I have never, ever had such poor, lackadaisical service as I have had with Hancock and Partners.
I only rented this property for six months, and during this time I had the following ...
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Feb 03,2012
Feb 03,2012
6
people found
this helpful
this helpful
I used to rent from Hancocks about 3 years ago. At the time I would have never used them again. It took ages for me to get anything fixed by them and when I eventually tried to get my deposit back which I paid Hancocks I ...
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What agent could do to change your mind?
Been fair and reliable with me.Attached Filesnbsp;
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Sep 23,2008
Sep 23,2008
4
people found
this helpful
this helpful
Do not respond to correspondence, rude, only seem to handle sub-standard property that no reputable agent will take on....
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Feb 13,2008
Feb 13,2008
5
people found
this helpful
this helpful
They are the most disorganised estate agents I've ever come across. The staff contradict each other and no one there seems able to give a straight answer. The blame always falls on the "landlord" when the error has almost always been with them....
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Aug 14, 2008
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I have the same problem. Stuck with a property that has it's health issues, landlord doesn't even want to hear about it, the staff is awful and rude, the manager doesn't even know what he is doing, he lies all the time!!! Be aware and do not use them no matter the property!!! ...
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