In the 12 years that I have been a tenant in rental properties I have never, ever had such poor, lackadaisical service as I have had with Hancock and Partners.
I only rented this property for six months, and during this time I had the following experiences.
I received a property in a very poor, dirty state, with all but two of the light bulbs not working (13 blown!!). Not helpful when you move in at night!!, and a set of keys that only had two of the three necessary keys to access the property.
I was left for nine days without hot water or central heating in the middle of March and had to seek alternative accomodation due to the cold weather. The blame was placed by Hancock and Partners on the landlord, but having complained directly to them, they produced a paper trail proving it was all down to Hancock and Partners. The first 3 days were because they forgot twice to register my complaint, and the maintenance manager even told me it was my problem and not hers! They even suggested that I withhold money from the landlord for my inconvenience, when it wasn\'t his fault, which is a warning to any potential landlords.
As i mentioned before, when i moved into the property it was dirty, particularly the carpets, and having documented this in my inventory, they said there would be no obligation to have them cleaned. Now that I have moved out, i get a phone call saying i will be charged £90 for carpet cleaning because they have receipt showing that it was cleaned before i moved in, and they have conveniently forgot about our earlier conversation and not documented it.
Finally the owner, Mr Hancock, has no idea of leadership or customer service, as when i made a small scene in there premises regarding 9 days without heating or hot water, he hid behind a junior member of staff reading the BBC News website (i could see his computer) and ignored the whole conversation. He has clearly installed all these communication qualities in his staff members, as none of them seem to communicate or relay messages to each other and are either rude or incompitent in my opinion.
It is testament to this whole experience that, three days before i was due to move out, i received a letter from another firm of letting agents saying that they have been instructed to take over the management of these properties.
In summary, i would sooner spend the £215 administration fee on purchasing a nice shed from B&Q and living in that, than rent or purchase a property from Hancock and Partners of Chichester.