50% sales valuation accuracy
64% sales fee satisfaction
Jun 15,2018
Jun 15,2018
6
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When we were applying/moving in they were fine, and in general problems got dealt with reasonably well by the maintenance team during the tenancy, which is what the 2 stars are for. However, we were treated badly at renewal and particularly at the end of our tenancy.
They really dragged their heels with returning the deposit, giving very vague communication about whether the landlord planned to make deductions. Eventually, after one month, they accused us and tried to deduct for things which were clearly already present in our moving in inventory, and even got quotes for this work to be done. This was a complete waste of time and effort for them and the landlord, as obviously when we pointed out the clear evidence that these things were present when we moved in and took it to the dispute service they had to concede. However, there was never an apology for their poor service and inability to read the inventory, even when we asked for one - just a begrudging 'we have agreed to release your deposit', as if it was a favour!
The renewal fees were also extortionate (went up to £114, just to re-sign) and they forced us to pay even when it had been left out of the contract one year, again with no apology for this oversight. They even tried to add a charge for renewing our deposit protection this year, which quite rightly we were able to refuse as this was not in our contract and is clearly the landlord's responsibility!
Another thing we noticed is that there is very poor communication between the staff - this resulted in people turning up for viewings of our flat at a completely inconvenient time when we had not been informed at all, which was highly embarrassing and annoying. We also found out later that there had been a viewing while we were out without our permission.
Another example of poor communication is that at the end of tenancy, we were told based on the inventory that the keys for the French doors were missing, and they were very quick to threaten that we would have to pay for a locksmith, which made us panic and doubt whether we had returned these keys in the envelope - but turns out they had just not even looked or asked their colleague to see which keys we had returned! Again, no apology for the worry caused. We were also asked three times, by two different people, to provide a receipt for our professional clean, which we had already done as soon as it had taken place, and again three times for our forwarding address and bank details, which we had provided on the first request. There is clearly lazy communication and a lack of effort to check what information they already hold, resulting in poor service and wasted effort for the tenants.
In summary, we are glad to see the back of Breckon and Breckon and the stress they have put us through. It was always clear that their loyalties lay with the landlord and that our feelings did not matter - we always felt very aware that our flat, which we lived in for 4 years, should not really be thought of as our home and was just a money machine for the landlord and agent.
They really dragged their heels with returning the deposit, giving very vague communication about whether the landlord planned to make deductions. Eventually, after one month, they accused us and tried to deduct for things which were clearly already present in our moving in inventory, and even got quotes for this work to be done. This was a complete waste of time and effort for them and the landlord, as obviously when we pointed out the clear evidence that these things were present when we moved in and took it to the dispute service they had to concede. However, there was never an apology for their poor service and inability to read the inventory, even when we asked for one - just a begrudging 'we have agreed to release your deposit', as if it was a favour!
The renewal fees were also extortionate (went up to £114, just to re-sign) and they forced us to pay even when it had been left out of the contract one year, again with no apology for this oversight. They even tried to add a charge for renewing our deposit protection this year, which quite rightly we were able to refuse as this was not in our contract and is clearly the landlord's responsibility!
Another thing we noticed is that there is very poor communication between the staff - this resulted in people turning up for viewings of our flat at a completely inconvenient time when we had not been informed at all, which was highly embarrassing and annoying. We also found out later that there had been a viewing while we were out without our permission.
Another example of poor communication is that at the end of tenancy, we were told based on the inventory that the keys for the French doors were missing, and they were very quick to threaten that we would have to pay for a locksmith, which made us panic and doubt whether we had returned these keys in the envelope - but turns out they had just not even looked or asked their colleague to see which keys we had returned! Again, no apology for the worry caused. We were also asked three times, by two different people, to provide a receipt for our professional clean, which we had already done as soon as it had taken place, and again three times for our forwarding address and bank details, which we had provided on the first request. There is clearly lazy communication and a lack of effort to check what information they already hold, resulting in poor service and wasted effort for the tenants.
In summary, we are glad to see the back of Breckon and Breckon and the stress they have put us through. It was always clear that their loyalties lay with the landlord and that our feelings did not matter - we always felt very aware that our flat, which we lived in for 4 years, should not really be thought of as our home and was just a money machine for the landlord and agent.
Comment on agent fees
High fees, though probably standard for the area - it is particularly unreasonable to keep increasing the renewal fee and they should never try and charge for deposit protection. Can't wait until these fees are banned in England.
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Latest Reviews
6th Sep 2023
reviewed by 'Mr Frank William Hallam'
23rd Dec 2022
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2nd Mar 2022
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Opening Hours
Address
Breckon & Breckon
Twining House, 294 Banbury Road
Oxford
Oxfordshire
OX2 7ED
01865 201111
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 64% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 8 | 10 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- OX2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 06,2023
Sep 06,2023
0
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Breckon & Breckon have been managing our property since 2014. I would highly recommend their professional letting services to landlords. Their service is second-to-none. The staff are competent, caring and experienced. I would especially like to commend amazing Annabel and Callum for their knowledge and skills. They ...
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Dec 23,2022
Dec 23,2022
2
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Worse than incompetent, I do not recommend dealing with this company if you have any choice not to. They never return phonecalls or messages and there is never the right person in the office to talk to. They took 3 months to fix blown double glazing ...
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Aug 26,2022
Aug 26,2022
0
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Received excellent service and would highly recommend. Rachel Grimsey was very helpful in all issues relating to the rental of our new property ....
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Aug 26,2022
Aug 26,2022
0
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Very friendly, helpful and good communication. I'd recommend to anyone. Rachel's service was fantastic and made our process of moving as relaxed as possible. Thank you Rachel!...
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Mar 02,2022
Mar 02,2022
0
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Do not use if you have any chance not to. We moved into a property managed by Breckon recently and there were so many things broken in the property that I lost count. It took us weeks to get even half the stuff fixed or ...
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Mar 02, 2022
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(1)
We are very sorry to receive your review. You have been in touch with us with your complaint earlier this week and our operations manager has responded to you regarding your concerns. The issues you have mentioned have all been resolved and the time line delay was explained in the communication we have had. There are some works to be completed to the property, in which you are aware of and you have been kept updated on this. If you wish to discuss this further, please contact our operations mana ...
Nov 04,2021
Nov 04,2021
1
people found
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this helpful
Must commend Breckon & Breckon for not only our smooth transition into the apartment in north Oxford but also when ending tenancy too.
Response, attitude, comfort and convenience all excellent throughout our two year stay. I have rented privately before - both very good and absolute ...
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Nov 15, 2021
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Thank you for your review Rob and recommendation. We wish you best of luck in your new home, and if we can help you move in the future, please let us know. ...
Jul 25,2021
Jul 25,2021
0
people found
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this helpful
Do not do business with these people.
Untrustworthy, sleazy and disrespectful.
If I could, I’d give 0 stars.
We were looking for our first home. We found a lovely cottage but after placing an offer, we got that rejected. We moved on and continued with ...
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Aug 09, 2021
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We are very sorry to receive your review. Your review has been posted on our lettings page and not sales. Please contact Chris Dixey on 01865 310300 to discuss further. ...
Jan 12,2021
Jan 12,2021
0
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It's certainly reassuring that, even in these times of national difficulty, helpful and prompt assistance is very much at hand at Breckon when called upon....
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Jan 07,2021
Jan 07,2021
0
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I have been using Breckon & Breckon's full management service for several years. I have always found the staff helpful, courteous and responds in a timely fashion. Over these years I have developed a good relationship with the staff despite changes in staff; perhaps this reflects ...
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Oct 14,2020
Oct 14,2020
0
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From a landlord's perspective I have been pretty satisfied with Breckon & Breckon in Oxford city. They are always pleasant to deal with, and have been efficient at finding suitable tenants for the property over the last 7 years. There have been occasional blips in communication when ...
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Aug 17,2020
Aug 17,2020
3
people found
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Avoid! Avoid! Avoid!
Honestly believe we've dodged a bullet not renting from these guys. We contacted them advising we were looking to view a place and would be bringing a cat. The viewing went ahead and the property was perfect for us. We brought the ...
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Aug 18, 2020
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We are very sorry to receive your feedback, We assure you this will be looked into further with the staff involved. As a company we pride ourselves with excellent customer service, and we apologise this was not met on this occasion. If you wish to discuss further please contact our customer services manager on 01865 201111. ...
Dec 01,2019
Dec 01,2019
0
people found
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this helpful
Very friendly, helpful, efficient and proactive service. They managed the letting process from start to finish exactly as advertised. Many thanks for everything....
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Jun 15,2018
Jun 15,2018
6
people found
this helpful
this helpful
When we were applying/moving in they were fine, and in general problems got dealt with reasonably well by the maintenance team during the tenancy, which is what the 2 stars are for. However, we were treated badly at renewal and particularly at the end of ...
read full review
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Comment on agent fees
High fees, though probably standard for the area - it is particularly unreasonable to keep increasing the renewal fee and they should never try and charge for deposit protection. Can't wait until these fees are banned in England.
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Nov 26,2017
Nov 26,2017
4
people found
this helpful
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Not-Organised. Does not support Tenant. High Fee. In one word: The worst agency that I have ever seen. If you are looking for a real headache during your tenancy, you can try this agency....
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Comment on agent fees
High fee. For terminating the contract, they charged me £1395+VAT. this amount in other agencies is around $400.
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Jun 12,2017
Jun 12,2017
0
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Really good agency. They are attentive and responsive to providing a great service.
Proactive finding new tenants, and great when sorting out maintenance issues for existing tenants....
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Comment on agent fees
For the work they do, I think the fees are acceptable
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Jun 13, 2017
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Thank you for taking the time to leave feedback, it is very much appreciated. ...
May 24,2017
May 24,2017
0
people found
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The premises we were shown round were in good condition especially considering they were still occupied.
On moving in everywhere had been thoroughly cleaned and we were able to make full use of the accommodation immediately.
It took a few days to sort out the ...
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Comment on agent fees
Not aware of others to compare.
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Jun 13, 2017
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Thank you for taking the time to leave feedback, it is very much appreciated. ...
May 23,2017
May 23,2017
0
people found
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Everyone we spoke with was lovely and extremely helpful, and our rental was processed as quickly as possible. Thank you!...
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Jun 13, 2017
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Thank you for taking the time to leave feedback, it is very much appreciated. ...
May 22,2017
May 22,2017
0
people found
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As a tenant, very happy with the service from Jess and everyone else at Breckon & Breckon. The check in procedure was professional and efficient, and all issues have been dealt with seriously and promptly....
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Jun 13, 2017
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Thank you for taking the time to leave feedback, it is very much appreciated. ...
May 21,2017
May 21,2017
0
people found
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What can I say other than WOW! I have been renting with Breckon for almost 7 years now, I never need for anything. They offer the highest level of service and 5 star standards on all aspects of there procedures. I have built a strong relationship throughout ...
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Comment on agent fees
Well what can I say, no one likes paying fees, however its a small price to pay for such attentive service.
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Jun 13, 2017
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Thank you for taking the time to leave feedback, it is very much appreciated. ...
May 19,2017
May 19,2017
0
people found
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I can highly recommend breckon & breckon on our experience so far. We have recently moved into our new house and have been impressed with the service recieved. In particular Jess has been extremely helpful in quickly sorting some initial small issues we had. As a ...
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Jun 13, 2017
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Thank you for taking the time to leave feedback, it is very much appreciated. ...
“Elizabeth Nuttall @ Breckon & Breckon - Amazing !! Took photo's, market appraisal ......”
Apr 11,2017
Apr 11,2017
1
people found
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this helpful
Elizabeth Nuttall @ Breckon & Breckon - Amazing !!
Took photo's, market appraisal completed, placed adverts, found acceptable tenants, took out references, produced & completed contracts, extracted deposits & rent,, moved tenants in - Seamless & all within just 7 days -
I have used them for 10 years & they always outshine there ...
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Comment on agent fees
ok
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Apr 12, 2017
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Thank you so much for your review which is much appreciated. ...
Feb 11,2017
Feb 11,2017
7
people found
this helpful
this helpful
Badly run and totally lacking in transparency and integrity. . Never got a breakdown of the fees they tried to charge us on departure. Arrived to a dirty flat and yet on departure they tried to charge us for a professional cleaning despite it being in ...
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Comment on agent fees
Rip off. They offered no service to us.
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Nov 24,2016
Nov 24,2016
8
people found
this helpful
this helpful
Thank god that letting fees have been banned by the government. My experience renting with Breckon and Breckon was really awful and I just felt the whole thing was aimed at pleasing the owners and abusing the tenants (despite the fact that we were also ...
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Comment on agent fees
I felt I received absolutely nothing in exchange for the agent fees I paid. In no other walk of life does a paying customer or client get treated like this and I hate to think what tenants will receive from Breckon and Breckon once fees are banned.
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Nov 02,2016
Nov 02,2016
7
people found
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I left my flat in perfect condition. They are now trying to charge me 327pounds for cleaning etc. Also they are charging me checkout fees which is invalid as I was not present and have signed nothing to accept the checkout. I agree with the ...
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Comment on agent fees
Normal for moving in
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Nov 03, 2016
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We understand your frustration, however we have followed the correct procedure and the matter is now with the TDS. We will naturally abide by their decision. ...
Aug 08,2016
Aug 08,2016
8
people found
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this helpful
When you are about to rent from them, they are great and always keep good communication and are friendly. However, when you are about to leave they are HORRIBLE! They are demanding, always asking for a certain price and like the other house mates, they ...
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Nov 27, 2017
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I would be grateful if you would get in touch with me as someone who plans to take this lot to Court. Was your inventory done by WillowBrook? ...
Jun 08,2015
Jun 08,2015
8
people found
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this helpful
Breckon and Breckon lettings is absolutely the most horrible, money greedy and unprofessional agency that I have ever come across. Having let a 1025 PCM flat in the heart of Oxford from them is something I will always regret. Hot water does not run in the ...
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What agent could do to change your mind?
I have to pay for a light bulb to be changed, for the cleaning and for the rent between me moving out and the next people moving in and maybe all this wouldnt be too bad if it wasnt for the fact that I already paid 1250 pounds!Attached Filesnbsp;
Comment on agent fees
I have to pay for a light bulb to be changed, for the cleaning and for the rent between me moving out and the next people moving in and maybe all this wouldnt be too bad if it wasnt for the fact that I already paid 1250 pounds!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 9:44 AM 06/06/2017 by Louise Passfield
