Forest Hall, Newcastle upon Tyne, NE12
3.6/5, 23 reviews
70% recommended
92% sales valuation accuracy
93% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

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“Best estate agent around...”

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May 31,2018
Minithumbdown
By: 'Daryl'
May 31,2018
0 people found
this helpful
Easily the best estate agents around, bought and sold a few houses with rook Mathews sayer forest hall now, always go above and beyond to help me in anyway they can, very friendly and always make sure I'm well looked after. Wouldn't use anybody else
Comment on agent fees
Always the lowest fees around
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Latest Reviews

View all Reviews 23
5th Dec 2020
reviewed by 'Susan'
“I choose RMS Forest Hall to sell my property as felt they were the best estate agent in the area.......”
16th Jan 2019
reviewed by 'Absolutely'
“Just bought a house using rms. David was nasty, rude rather insulting. Buyer also took his property off rms but ......”
16th Jan 2019
reviewed by 'Worst'
“Very aggressive, and disgusting. Was very rude . Non professional in his approach. Will never recommend them at all for any ......”
30th Jul 2018
reviewed by 'Denise'
“Just completed on the sale of our property! It was a long dragged out process due to solicitors however cannot ......”
23rd Jul 2018
reviewed by 'Graham'
“Even though we did not purchase a house from David his advice on the area was invaluable and we are ......”
8th Jun 2018
reviewed by 'Linda'
“I have bought and sold houses through RMS Forest Hall and been very happy and now as a property investor ......”
Opening Hours
  • Monday: 09:15 - 17:30
  • Tuesday: 09:15 - 17:30
  • Wednesday: 09:15 - 17:30
  • Thursday: 09:15 - 17:30
  • Friday: 09:15 - 17:30
  • Saturday: 09:00 - 15:00
  • Sunday: Closed
Address

Rook Matthews Sayer
22 Station Road North
Forest Hall,Newcastle upon Tyne
Tyne and Wear
NE12 9AD
01912667788

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 93% £89,950 £250,000
Lettings 100% 99% £600 £600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 0 1 11 1 2 2 1 3
Areas covered
  • NE12
  • NE27
  • NE23
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Forest Hall, NE12

“I choose RMS Forest Hall to sell my property ......”

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Dec 05,2020
Minithumbup
By: 'Susan'
Dec 05,2020
0 people found
this helpful
I choose RMS Forest Hall to sell my property as felt they were the best estate agent in the area. I was correct as an offer came in at 7 days, after wonderful negotiating during the next week, I accepted a suitable offer. A professional , knowledgable ...
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“Disgusting...”

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Jan 16,2019
Minithumbdown
By: 'Worst'
Jan 16,2019
3 people found
this helpful
Very aggressive, and disgusting. Was very rude . Non professional in his approach. Will never recommend them at all for any custom. My worst experience ever....
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“Absolutely rubbish...”

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Jan 16,2019
Minithumbdown
By: 'Absolutely'
Jan 16,2019
1 people found
this helpful
Just bought a house using rms. David was nasty, rude rather insulting. Buyer also took his property off rms but we offered and he had to use these. My worst experience ever. Will never recommend or use them again...
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“David Machin highly recommend RMS!...”

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Jul 30,2018
Minithumbup
By: 'Denise'
Jul 30,2018
0 people found
this helpful
Just completed on the sale of our property! It was a long dragged out process due to solicitors however cannot fault David from RMS he has fought our corner all the way. He has always been straight up with us and given us excellent advice. ...
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Comment on agent fees
Good
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“Thanks...”

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Jul 23,2018
Minithumbup
By: 'Graham'
Jul 23,2018
0 people found
this helpful
Even though we did not purchase a house from David his advice on the area was invaluable and we are very grateful...
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Comment on agent fees
N/A
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“Great Service...”

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Jun 08,2018
Minithumbup
By: 'Linda'
Jun 08,2018
0 people found
this helpful
I have bought and sold houses through RMS Forest Hall and been very happy and now as a property investor would use no other, I have always found David Machin branch manager to be very professional, friendly and proactive and goes over and above....
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Comment on agent fees
Good...Fair
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“Sale & Purchase Experience...”

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Jun 07,2018
Minithumbup
By: 'Angela'
Jun 07,2018
0 people found
this helpful
I can only praise the service we received from RMS during our recent sale and purchase experience. A very complicated and frustrating conveyance was held together by David Machin, who did everything he could to move the whole chain, (not just the RMS customers), to ...
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Comment on agent fees
Reasonable fees
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“Very reliable...”

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Jun 07,2018
Minithumbup
By: 'A'
Jun 07,2018
0 people found
this helpful
Used David and his team to buy my rental property and to source prospective tenants. I have always found David to be eager to help and very professional. I trust David's judgement, and consequently have had excellent tenants....
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Comment on agent fees
Competitive
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“Great service...”

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Jun 05,2018
Minithumbup
By: 'Mrs'
Jun 05,2018
0 people found
this helpful
David was very knowledgeable and helpful throughout our sale and purchase. He answered our many questions and reassured us along the way. I'd recommend David to anyone....
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Comment on agent fees
Fair.
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“Outstanding customer service! Excellent value for money...”

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Jun 05,2018
Minithumbup
By: 'Laura'
Jun 05,2018
0 people found
this helpful
We highly recommend Rooks Forest Hall. They gave a highly personalised service at every stage of our sale & purchase. It can be a very stressful process, especially buying and selling and being in a chain. Rooks were there to reassure and go above and beyond ...
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Comment on agent fees
Very good value for money, especially considering the work they put in.
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“Best estate agent around...”

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May 31,2018
Minithumbdown
By: 'Daryl'
May 31,2018
0 people found
this helpful
Easily the best estate agents around, bought and sold a few houses with rook Mathews sayer forest hall now, always go above and beyond to help me in anyway they can, very friendly and always make sure I'm well looked after. Wouldn't use anybody else...
read full review
Comment on agent fees
Always the lowest fees around
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“Excellent agents...”

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May 23,2018
Minithumbup
By: 'Lee'
May 23,2018
0 people found
this helpful
I have both sold my house with them and bought another one with them and they were spot on all round...
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Comment on agent fees
Good
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“Horrendous...”

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May 22,2018
Minithumbup
By: 'Ani1979'
May 22,2018
3 people found
this helpful
David Machin is rude and aggressive and only interested in commission. As a buyer we were treated appallingly. Such an awful experience. How this man is employed, let alone Branch Manger, is astonishing. Think again before using this agent. There are others in the area ...
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“Very professional and helpful! During the sale of my house ......”

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Jun 24,2016
Minithumbup
By: 'Adelle'
Jun 24,2016
0 people found
this helpful
Very professional and helpful! During the sale of my house move things got very stressful at times and Dionne was very friendly and encouraged me things would be OK. For this I am very grateful....
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Comment on agent fees
Good
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“Dionne Lambert was very helpful and kept us updated regularly ......”

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Jun 23,2016
Minithumbup
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Zara
By: 'Derek'
Jun 23,2016
0 people found
this helpful
Dionne Lambert was very helpful and kept us updated regularly be it phone, text or email throughout our sale. Zara Rossellini also in the early days of the sale was very helpful....
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Comment on agent fees
Not having done any research on other Agents fees, I cannot really comment - except to say I thought were satisfactory.
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“Dionne as part of the after sales team has been ......”

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Jun 06,2016
Minithumbup
By: 'Emma1981'
Jun 06,2016
0 people found
this helpful
Dionne as part of the after sales team has been amazing, helping us deal with everything throughout the stresses of buying and selling and moving all with a 5 month old baby in tow. She has been very understanding, patient and caring and even helped keep ...
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Comment on agent fees
Average, they price matched another companies quote, but did quote me higher to start with.
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“Sold our house through Rook Matthews Sayer. Very happy with ......”

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Jun 03,2016
Minithumbup
By: 'Mr'
Jun 03,2016
0 people found
this helpful
Sold our house through Rook Matthews Sayer. Very happy with the process. Dionne kept us informed every step of the way and was there to answer any queries we had. I would recommend RMS to anyone wanting to sell/rent....
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“Over time my dealings with Rook Matthews and in particular ......”

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Jun 03,2016
Minithumbup
By: 'Kelcru'
Jun 03,2016
0 people found
this helpful
Over time my dealings with Rook Matthews and in particular with Dionne became more involved as many difficult issues cropped up. Dionne from day one was a great help in smoothing out these difficult issues and in acting as a go between with all of ...
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Comment on agent fees
reasonable
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“Without doubt the worst estate agent I have ever had ......”

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Jun 19,2014
Minithumbdown
By: 'Disgruntled1'
Jun 19,2014
7 people found
this helpful
Without doubt the worst estate agent I have ever had the misfortune to deal with for so many reasons I don't have time to waste listing so I will go with my number 1 complaint.... The branch manager David!! Everyone and I mean everyone I have ...
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By: Murtaza kamal
Jan 15, 2019
View all comments (2)
David Machin was very rude and non professional. He has the lowest minimum manners. I am surprised why this firm has such a rude man Let alone a manager ...

“Potential tenant unavailable to get viewing, had to leave a ......”

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May 09,2013
Minithumbup
By: 'Disappointed'
May 09,2013
7 people found
this helpful
Potential tenant unavailable to get viewing, had to leave a note in the our empty property to contact us. EPC certificate took more than a month to arrive after payment had been long paid. No courtesy of returning any phone calls. Worst than terrible....
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“Poor at answering phones. Phones often ignored. I work and ......”

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Apr 10,2013
Minithumbdown
By: 'Annoyed'
Apr 10,2013
5 people found
this helpful
Poor at answering phones. Phones often ignored. I work and am busy so this is an inconvenience. Often slow to arrange repairs. We are lucky our landlord has a direct input otherwise I doubt we would ever get anything done. To be honest I sometimes ...
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“Not full of promises, Feel they are only interested if ......”

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May 28,2011
Minithumbdown
By: 'spikel'
May 28,2011
4 people found
this helpful
Not full of promises, Feel they are only interested if your house is in Ponteland, happy to pass on negative feedback that you can't do anything about, charge a withdrawal fee, feel they favour the person viewing your house rather than you as their customer. ...
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“Was told no fee no sale. Sent a bill for 99+......”

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May 23,2011
Minithumbdown
By: 'roz'
May 23,2011
3 people found
this helpful
Was told no fee no sale. Sent a bill for 99+vat for withdrawl. Now I am being told it isnt a withdrawl fee but it is for costs incured such as sale boards and admin that should I have sold my property would have been ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:28 AM 25/03/2022 by

Awards won by Rook Matthews Sayer, Newcastle upon Tyne NE12 9AD



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