Forest Hall, Newcastle upon Tyne, NE12
3.5/5, 22 reviews
68% recommended
91% sales valuation accuracy
93% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

“Not full of promises, Feel they are only interested if ......”

Share on :
May 28,2011
Minithumbdown
By: 'spikel'
May 28,2011
4 people found
this helpful
Not full of promises, Feel they are only interested if your house is in Ponteland, happy to pass on negative feedback that you can't do anything about, charge a withdrawal fee, feel they favour the person viewing your house rather than you as their customer. Don't have a customer service charter (that I know of) so don't expect any customer service. Could go on and on but who cares, people will keep using them and they will make enough commission from Darras to survive.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Rook Matthews Sayer
22 Station Road North
Forest Hall,Newcastle upon Tyne
Tyne and Wear
NE12 9AD
01912667788

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 91% 93% £89,950 £250,000
Lettings 100% 99% £600 £600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 0 1 10 1 2 2 1 3
Areas covered
  • NE12
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“Disgusting...”

Share on :
Jan 16,2019
Minithumbdown
By: 'Worst people ever'
Jan 16,2019
3 people found
this helpful
Very aggressive, and disgusting. Was very rude . Non professional in his approach. Will never recommend them at all for any custom. My worst experience ever....
read full review
Was this helpful? Yes

“Absolutely rubbish...”

Share on :
Jan 16,2019
Minithumbdown
By: 'Absolutely rubbish'
Jan 16,2019
0 people found
this helpful
Just bought a house using rms. David was nasty, rude rather insulting. Buyer also took his property off rms but we offered and he had to use these. My worst experience ever. Will never recommend or use them again...
read full review
Was this helpful? Yes

“David Machin highly recommend RMS!...”

Share on :
Jul 30,2018
Minithumbup
vicki
By: 'Denise Cummings'
Jul 30,2018
0 people found
this helpful
Just completed on the sale of our property! It was a long dragged out process due to solicitors however cannot fault David from RMS he has fought our corner all the way. He has always been straight up with us and given us excellent advice. ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Thanks...”

Share on :
Jul 23,2018
Minithumbup
By: 'Graham'
Jul 23,2018
0 people found
this helpful
Even though we did not purchase a house from David his advice on the area was invaluable and we are very grateful...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Great Service...”

Share on :
Jun 08,2018
Minithumbup
vicki
By: 'Linda Sidey'
Jun 08,2018
0 people found
this helpful
I have bought and sold houses through RMS Forest Hall and been very happy and now as a property investor would use no other, I have always found David Machin branch manager to be very professional, friendly and proactive and goes over and above....
read full review
Comment on agent fees
Good...Fair
Was this helpful? Yes

“Sale & Purchase Experience...”

Share on :
Jun 07,2018
Minithumbup
By: 'Angela'
Jun 07,2018
0 people found
this helpful
I can only praise the service we received from RMS during our recent sale and purchase experience. A very complicated and frustrating conveyance was held together by David Machin, who did everything he could to move the whole chain, (not just the RMS customers), to ...
read full review
Comment on agent fees
Reasonable fees
Was this helpful? Yes

“Very reliable...”

Share on :
Jun 07,2018
Minithumbup
By: 'A Boxshall'
Jun 07,2018
0 people found
this helpful
Used David and his team to buy my rental property and to source prospective tenants. I have always found David to be eager to help and very professional. I trust David's judgement, and consequently have had excellent tenants....
read full review
Comment on agent fees
Competitive
Was this helpful? Yes

“Great service...”

Share on :
Jun 05,2018
Minithumbup
By: 'Mrs Dale'
Jun 05,2018
0 people found
this helpful
David was very knowledgeable and helpful throughout our sale and purchase. He answered our many questions and reassured us along the way. I'd recommend David to anyone....
read full review
Comment on agent fees
Fair.
Was this helpful? Yes

“Outstanding customer service! Excellent value for money...”

Share on :
Jun 05,2018
Minithumbup
By: 'Laura'
Jun 05,2018
0 people found
this helpful
We highly recommend Rooks Forest Hall. They gave a highly personalised service at every stage of our sale & purchase. It can be a very stressful process, especially buying and selling and being in a chain. Rooks were there to reassure and go above and beyond ...
read full review
Comment on agent fees
Very good value for money, especially considering the work they put in.
Was this helpful? Yes

“Best estate agent around...”

Share on :
May 31,2018
Minithumbdown
vicki
By: 'Daryl'
May 31,2018
0 people found
this helpful
Easily the best estate agents around, bought and sold a few houses with rook Mathews sayer forest hall now, always go above and beyond to help me in anyway they can, very friendly and always make sure I'm well looked after. Wouldn't use anybody else...
read full review
Comment on agent fees
Always the lowest fees around
Was this helpful? Yes

“Excellent agents...”

Share on :
May 23,2018
Minithumbup
vicki
Heather
By: 'Lee Wallace'
May 23,2018
0 people found
this helpful
I have both sold my house with them and bought another one with them and they were spot on all round...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Horrendous...”

Share on :
May 22,2018
Minithumbup
By: 'Ani1979'
May 22,2018
2 people found
this helpful
David Machin is rude and aggressive and only interested in commission. As a buyer we were treated appallingly. Such an awful experience. How this man is employed, let alone Branch Manger, is astonishing. Think again before using this agent. There are others in the area ...
read full review
Was this helpful? Yes

“Very professional and helpful! During the sale of my house ......”

Share on :
Jun 24,2016
Minithumbup
Dionne
By: 'Adelle'
Jun 24,2016
0 people found
this helpful
Very professional and helpful! During the sale of my house move things got very stressful at times and Dionne was very friendly and encouraged me things would be OK. For this I am very grateful....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Dionne Lambert was very helpful and kept us updated regularly ......”

Share on :
Jun 23,2016
Minithumbup
Dionne
Zara
By: 'Derek Watts'
Jun 23,2016
0 people found
this helpful
Dionne Lambert was very helpful and kept us updated regularly be it phone, text or email throughout our sale. Zara Rossellini also in the early days of the sale was very helpful....
read full review
Comment on agent fees
Not having done any research on other Agents fees, I cannot really comment - except to say I thought were satisfactory.
Was this helpful? Yes

“Dionne as part of the after sales team has been ......”

Share on :
Jun 06,2016
Minithumbup
Dionne
By: 'Emma1981'
Jun 06,2016
0 people found
this helpful
Dionne as part of the after sales team has been amazing, helping us deal with everything throughout the stresses of buying and selling and moving all with a 5 month old baby in tow. She has been very understanding, patient and caring and even helped keep ...
read full review
Comment on agent fees
Average, they price matched another companies quote, but did quote me higher to start with.
Was this helpful? Yes

“Sold our house through Rook Matthews Sayer. Very happy with ......”

Share on :
Jun 03,2016
Minithumbup
Dionne
By: 'Mr & Mrs Raffaele'
Jun 03,2016
0 people found
this helpful
Sold our house through Rook Matthews Sayer. Very happy with the process. Dionne kept us informed every step of the way and was there to answer any queries we had. I would recommend RMS to anyone wanting to sell/rent....
read full review
Was this helpful? Yes

“Over time my dealings with Rook Matthews and in particular ......”

Share on :
Jun 03,2016
Minithumbup
Dionne
By: 'Kelcru'
Jun 03,2016
0 people found
this helpful
Over time my dealings with Rook Matthews and in particular with Dionne became more involved as many difficult issues cropped up. Dionne from day one was a great help in smoothing out these difficult issues and in acting as a go between with all of ...
read full review
Comment on agent fees
reasonable
Was this helpful? Yes

“Without doubt the worst estate agent I have ever had ......”

Share on :
Jun 19,2014
Minithumbdown
By: 'Disgruntled1'
Jun 19,2014
7 people found
this helpful
Without doubt the worst estate agent I have ever had the misfortune to deal with for so many reasons I don't have time to waste listing so I will go with my number 1 complaint.... The branch manager David!! Everyone and I mean everyone I have ...
read full review
Was this helpful? Yes
By: Murtaza kamal
Jan 15, 2019
View all comments (2)
David Machin was very rude and non professional. He has the lowest minimum manners. I am surprised why this firm has such a rude man Let alone a manager ...

“Potential tenant unavailable to get viewing, had to leave a ......”

Share on :
May 09,2013
Minithumbup
By: 'Disappointed Landlord'
May 09,2013
7 people found
this helpful
Potential tenant unavailable to get viewing, had to leave a note in the our empty property to contact us. EPC certificate took more than a month to arrive after payment had been long paid. No courtesy of returning any phone calls. Worst than terrible....
read full review
Was this helpful? Yes

“Poor at answering phones. Phones often ignored. I work and ......”

Share on :
Apr 10,2013
Minithumbdown
By: 'Annoyed tenant'
Apr 10,2013
5 people found
this helpful
Poor at answering phones. Phones often ignored. I work and am busy so this is an inconvenience. Often slow to arrange repairs. We are lucky our landlord has a direct input otherwise I doubt we would ever get anything done. To be honest I sometimes ...
read full review
Was this helpful? Yes

“Not full of promises, Feel they are only interested if ......”

Share on :
May 28,2011
Minithumbdown
By: 'spikel'
May 28,2011
4 people found
this helpful
Not full of promises, Feel they are only interested if your house is in Ponteland, happy to pass on negative feedback that you can't do anything about, charge a withdrawal fee, feel they favour the person viewing your house rather than you as their customer. ...
read full review
Was this helpful? Yes

“Was told no fee no sale. Sent a bill for 99+......”

Share on :
May 23,2011
Minithumbdown
By: 'roz'
May 23,2011
3 people found
this helpful
Was told no fee no sale. Sent a bill for 99+vat for withdrawl. Now I am being told it isnt a withdrawl fee but it is for costs incured such as sale boards and admin that should I have sold my property would have been ...
read full review
Was this helpful? Yes
Staff picture Dionne
(5)
Staff picture vicki
(4)
No image available Zara
(1)
No image available Karen
(0)
No image available Melanie
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact the branch for details.
Last updated at 10:42 AM 14/06/2018 by David Machin

Awards won by Rook Matthews Sayer, Newcastle upon Tyne NE12 9AD


As Seen On

Find the Best Agent to
Sell or Rent Your Home