Myself and my partner were left very unhappy with the lack of care and concern from HAM Estates and in particular Mr Edward Dill and a lady named Nanette.
Our flat (and the other two in the building) were broken into on Monday 2 July 2012.
After the break in we had to listen to comments from one of the staff at Ham Estates saying \'it must be an inside job\' which is terrible to hear when you have been through a traumatic experience. And not only that she (Nanette) let herself into our flats without saying who or where she was from. Also not very nice after just having our homes invaded.
It took almost 72 hours to replace the locks on the inside doors, which meant people had to leave and sleep elsewhere in the meantime. This was at considerable expense and inconvenience. Someone from each flat also had to take 2 days off work which cost us 2 days in wages. It was bad enough that it took nearly 72 hours to fix the inside doors but as of today the main outside door to all 3 flats still has not been fixed. Not only does this make us an easy target to be broken in to again but it is also very unsettling trying to sleep at night knowing the property isn\'t securely locked. Due to this people are waking in the night and having panic attacks.
There was a cheap fix job on both exterior and interior doors. Doors are not painted and in the top flats case the damaged door that was crow-barred off in the burglary was simply reattached and smeared with some cheap wood filler. Which is a reminder every time they come home. Their kitchen door was also removed without them being notified.
The exterior door has never opened or closed properly. It\'s either too tight, too loose, off the hinge or the lock is jammed. The locks should be in the opposite position to what they are, as the bottom switch is reachable by putting a thin arm/hand through the letterbox or using a tool. At a minimum the front door locks, including the safety cowling, needs to be addressed immediately. It needs to be done to a standard that you yourselves would expect in your own home. As an added precaution a piece of steel with security screws should cover the door gap because the top latch is so easily overcome. This is due to the fact the door opens outwards. It would in most cases deter a burglar if this were done.
The letterbox should also have a protective cowl to prevent reaching in - this has still not been fitted.
There is a lack of working security lights - this and the letterbox cowl/lock position are the absolute minimum security precautions we would expect, considering the sheltered entry way, lack of view from the street and general lack of light entering from the alleyway.
There is a major concern for fire safety with regard to working extinguishers, smoke alarms and escape routes. These should all be tested and updated.
Also the electrical wiring in the flats is of great concern and we worry a fire may start because of this. We are sure they are all wired together. If two flats have a heater on at the same time the power cuts out to all the flats. Surely this is also a safety risk.
It seems there is only one flat existing on the postcode/address registry. This is why each flat has had much trouble getting internet services installed - the top two flats (we refer to as \'Flat B\' and \'Flat C\', but are also referred to as \'Middle Flat and \'Top Floor Flat\') do not exist. We have concerns about the planning permission and conversion of this building.
The recent break ins have highlighted a number of concerns that relate to health and safety, some of which are not tolerable. You cannot force anyone to stay living under these conditions.
We were very unhappy with the overall service from Ham Estates. The lack of professionalism and slow response. We will be looking at taking legal action if we are not happy with the outcome we receive.