Jayne Best who co-ordinated the sale following acceptance of the offer was efficient and professional. The only slowing down in proceedings following the offer was at the beginning when she was not passed through the correct information from the agents who had initially dealt with the sale - Joanna Nilsson and Jack Hicks. The latter two agents were poor at returning calls and putting into practice my requests, ie changing the sale particulars, posting them on Rightmove before I had approved them when expressly stating that this should not happen etc. The sale particulars were not particularly impressive neither. Such a great shame as, if they had been more customer-focused the whole process would have been great - after all they did produce the goods in a short time which is what matters!!! Previous experience when buying our new property through Streetsahead (difference branch) had been excellent which was why I chose them to market my property.