Streets Ahead

4.60/5 rating 1533 reviews
  • 78% valuation accuracy
  • 93% recommend
  • 74% fee satisfaction
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Streets Ahead

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Jan 24,2018
Minithumbdown
By: 'YouknowwhoIam'
Jan 24,2018
1 people found
this helpful
Dealt with Cherelle, been an absolute nightmare. Waiting for my deposit to be paid back. Moved out beginning of September last year, now about to enter February. Every time it's a story as to why I haven't been paid. Joke, stay well away ...
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Jan 19,2018
Minithumbup
By: 'Fantastic all round, dedicated team.'
Jan 19,2018
1 people found
this helpful
My experience with Streets Ahead was fantastic - I was urgently looking to relocate me and my family of five for a fresh start and even in stressful times, Autumn Bailey lightened the tone by always being optimistic and bubbly. She was incredibly professional at ...
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Comment on agent fees
Good.
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Nov 04,2017
Minithumbdown
By: 'Vivek Jayarajan'
Nov 04,2017
6 people found
this helpful
I would rate 0 stars for streets ahead as they made us go through hell - Please don't go anywhere near them at all. * We were supposed to move into a new rented apartment last Saturday -when we went there to collect the keys , the house ...
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Nov 03,2017
Minithumbdown
By: 'Landlords, do not use this company!'
Nov 03,2017
5 people found
this helpful
I would like to strongly warn any landlords against using this agency when letting your property. Every aspect of their service has been full of errors and delays. The day before the tenants moved in, we had not received any references or a tenancy agreement, ...
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Comment on agent fees
Landlord’s fees would have been reasonable if the service had been provided effectively. Tenants fees are unfair, even if the service had been provided competently.
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Oct 31,2017
Minithumbup
By: 'Baz'
Oct 31,2017
0 people found
this helpful
I would like to express my gratitude to Myles Blair and Layla Manning from Streets Ahead Croydon Branch for their attentive and excellent service throughout my property search/viewing till getting the keys for my new apartment! I would highly recommend Streets Ahead, specially Myles ...
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Comment on agent fees
Reasonable
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Oct 25,2017
Minithumbup
By: 'Ife Adaobi'
Oct 25,2017
0 people found
this helpful
I am very impressed with Amy Dean, she is professional, efficient, prompt, at the same time, friendly. I was instantly comfortable with her. She's also attentive to the client's needs, this was evident from how she was able to find properties tailored to ...
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Oct 22,2017
Minithumbdown
By: 'Pemdevon'
Oct 22,2017
4 people found
this helpful
I don't have anything good to say about StreetsAhead. I rented a house in Croyden. I was after an apartment but was swayed by the assurance by StreetsAhead that a Grass gutter (mower) was provided by the owner to do the back yard maintenance. ...
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Comment on agent fees
Agents fees are a joke, They use other leases as a "template" with errors relating to other leases. When I raised this they told me that you only read the first part, not the back part. These amateurs have no understanding of contract law
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Oct 19,2017
Minithumbup
By: 'Christine F'
Oct 19,2017
1 people found
this helpful
Sold and bought a house with them in 2017. Great service! Very efficient and professional. All the staff members I have met have been friendly and approachable. All emails and phone calls responded to, promptly. Very good at resolving issues. Not aggressive in their approach. Managed ...
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Comment on agent fees
Reasonable
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Oct 12,2017
Minithumbdown
By: 'Dawn Clarke'
Oct 12,2017
2 people found
this helpful
I am not a happy landlord my rent is paid by the tenant on the 6th of each month and for the last 3 month I have to call the office in Crystal Palace to get the money's paid into my account as this has ...
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Oct 04,2017
Minithumbup
By: 'A&E'
Oct 04,2017
0 people found
this helpful
Thank you so much, without Catherine, Claire and Joanna's expertise and hard work, I don't think we would of ever completed ! They are truly miracle workers! Thank you...
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Comment on agent fees
Fair
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Oct 04,2017
Minithumbup
By: 'Oxana'
Oct 04,2017
0 people found
this helpful
I'm very pleased with Streets ahead and especially with agent Autumn Bailey. She is a very hardworking person and doing her job fast and carefully. I used to have had a quite bad experience with some agents from other companies but it's not ...
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Comment on agent fees
Good
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Oct 03,2017
Minithumbdown
By: 'SE25 Landloard'
Oct 03,2017
3 people found
this helpful
They would rename the company Sreets Behind They are not interested in what is going on in the property They are making no efford to collect rent My property was left uninhabitable by the tenant despite me coplaining to the agent for years that one ...
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Comment on agent fees
Bad
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Sep 13,2017
Minithumbup
By: 'Catherine'
Sep 13,2017
0 people found
this helpful
Thank you to Amy Dean for all your help in trying to find my fiance and I furnished property. She really went above and beyond to sort us oyt. Highly professional, personable service....
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Comment on agent fees
Reasonablr
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Sep 06,2017
Minithumbdown
By: 'Donna'
Sep 06,2017
3 people found
this helpful
If I could I would give zero stars as a rating as that is a more accurate rating. I am sorry to say that these two individuals, Nick and Autumn, are two of the rudest, most dishonest "professionals" I have had to deal ...
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Comment on agent fees
I think the fees are higher than they should be.
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Aug 16,2017
Minithumbup
By: 'Tania and Andy'
Aug 16,2017
0 people found
this helpful
Outstanding service from Catherine and Clare. Nothing ever too much and always at the end of the phone. Ours was a tricky and lengthy transaction and both Clare and Catherine were always patient and supportive. They go the extra mile. Thank you...
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Comment on agent fees
Slightly more than other quotes received but the service provided justifies this.
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Aug 11,2017
Minithumbdown
By: 'Raz'
Aug 11,2017
7 people found
this helpful
Worst estate agent I ever used! moved very dodgy tenants into my property very quickly, ran up arrears of thousands ££ and letting manager kept making excuses about evicting tenants. I had to get involved to evict my tenants after 10 months! Got the property ...
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Comment on agent fees
bad
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By: C J Wharton
Mar 31, 2018
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Crystal Palace office is not good to deal with. I live next door to a property managed by SA. Rubbish is piling up in the front garden. I have had numerous contacts with SA via e-mail (never replied to) and phone (calls rarely returned). They make promises about coming to clear the rubbish bit it never happens. A bad experience altogether. More concerned with who is going to pay for the rubbish clearance than with actually getting on and doing it. ...
Aug 11,2017
Minithumbdown
By: 'Christopher'
Aug 11,2017
3 people found
this helpful
Easily the worst, rudest company I've ever had the displeasure of dealing with. We were lied into a property by one of their agents, asked on the day of moving if we would reschedule to another day, left without electric of warm water for ...
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Comment on agent fees
Unacceptable.
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By: Jim
May 18, 2018
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My sentiments exactly! Streets Ahead is the worst estate agent I have ever delt with. Horrible company stay away and I'm a Landlord! They took 6 months to hand over the tenants deposit for me to submit to a deposit scheme. They are running an absolutely terrible business. Stay away for your own sake not worth the trouble. ...
Jul 26,2017
Minithumbdown
By: 'David Haviland'
Jul 26,2017
5 people found
this helpful
It's now six weeks since I moved out of the house in question, and Streets Ahead are still refusing to return my deposit or overpaid rent. Streets Ahead have offered no explanation, and refuse to respond to emails or answer questions. Their only apparent justification ...
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Jul 24,2017
Minithumbup
By: 'Pape'
Jul 24,2017
0 people found
this helpful
From the start Autumn Bailey were really responsive and helped me with everything. She walked me through to all the steps in a really short timeframes. Her extensive knowledge and advice ensured that things ran smoothly and also she great at returning calls. I would ...
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From the start Autumn Bailey were really responsive and helped me with everything. She walked me through to all the steps in a really short timeframes. Her extensive knowledge and advice ensured that things ran smoothly and also she great at returning calls. I would highly recommend Autumn Bailey for her great service.
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Jul 20,2017
Minithumbup
By: 'Caroline'
Jul 20,2017
0 people found
this helpful
Autumn helped us a lot in the mission to find a house. We really appreciated her attention and proactivity in arranging viewings for the properties and doing her best to attend our expectations, always being nice, professional and smiling!...
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Comment on agent fees
The agent's fees is on the average of the estate market.
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Jun 29,2017
Minithumbup
By: 'Barry'
Jun 29,2017
0 people found
this helpful
Jahmal was very friendly and helpfull, he would always go out of he's way to make sure we were happy, he always knew just what we were looking for....
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Comment on agent fees
good
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Jun 24,2017
Minithumbup
By: 'Sanj'
Jun 24,2017
0 people found
this helpful
I generally do not write reviews, especially for estate agents but special thank Ebi Narebor- you have changed my opinion about estate agents. Your mannerisms, professionalism and work ethics are splendid. You are a genuinely friendly person and have a natural warmth that makes everyone ...
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Jun 12,2017
Minithumbdown
By: 'Dani'
Jun 12,2017
6 people found
this helpful
Ran into problems during the move-in and George did nothing but shy away from dealing with my complaint. He lacks integrity and communication skills. On his current form I'm not quite sure how he became a manager...
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Comment on agent fees
The fee was reduced to 7%, although I asked George if it could be reduced to 6% to match a competing agent. One thing I will say is that they charge £114 for a Tenancy Agreement which I think is just daylight robbery and shouldn't be charged at all!
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May 26,2017
Minithumbdown
By: 'Bob Smith'
May 26,2017
3 people found
this helpful
Through a well known property search website I sent off an enquiry for a flat I was interested in viewing. Within seconds, I received lots of texts from Streets Ahead individuals asking me to contact them personally. They were like vultures and made they seem ...
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Comment on agent fees
The fees that I was shown were reasonable and in line with other estate agents
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May 18,2017
Minithumbup
By: 'Janette Morgan'
May 18,2017
0 people found
this helpful
I cannot fault the care, dedication and conscientiousness of the above staff members and all staff also Clare Meade. Ours was not an easy journey, but they were helpful, sympathetic and always there for us. I would recommend this branch to anyone. They are all ...
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Comment on agent fees
Money well spent.may be we could have got cheaper, but definitely value for money.
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Apr 18,2017
Minithumbdown
By: 'Addiscombe Landlord'
Apr 18,2017
2 people found
this helpful
I have let my property through Streets Ahead since 1992. I've had the same tenant since September 1992. Until recently, I've had no complaints. However, this year I've had real problems, mainly with the complete and utter lack of communication, both from one person (*, who apparently no ...
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Comment on agent fees
Much higher than my new agent's fees for a lower level of service.
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Apr 09,2017
Minithumbup
By: 'Bie'
Apr 09,2017
0 people found
this helpful
I was extremely greatful for the serviced he renther to us.I thing he is the best estate agent I have ever come across in london. We are very please with the property and the way he dealt with use.Many thanks Jamaal....
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Comment on agent fees
Good.
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Apr 06,2017
Minithumbup
By: 'John Pemberton'
Apr 06,2017
0 people found
this helpful
A well deserved 5 STARS Ive had my property in Crystal Palace for 15 years, and Ive never had it rent so quickly as it has this week (April 2017). After sticking on the market for a couple of months with another agent I placed it with Streets ...
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Comment on agent fees
It rented before I discussed it, but Im sure they are competitive.
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By: David Niel
Aug 30, 2017
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Streets Ahead find tenants very quickly and then offer a dreadful service. I'm very curious to hear whether you are still happy with them. ...
Mar 24,2017
Minithumbup
By: 'Freddie'
Mar 24,2017
0 people found
this helpful
Autumn was more than helpful in finding not 1 but 3 tenants for my property A total professional who truly goes the extra mile to find the right candidates!...
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Comment on agent fees
Fees were most fair
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Mar 17,2017
Minithumbup
By: 'Antonio'
Mar 17,2017
0 people found
this helpful
We recently found a lovely house to rent in Crystal Palace. Autumn Bailey help us in this process, since the viewing until the agreement. She is always available to help, making the process as easy as possible for us. We are so excited about our ...
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
226 34 656 58 170 3 260 2 114 10

Agent Fees

Tenants Fees:
Referencing Fee: £60.00 per adult tenant
Administration Fee: £180.00 per property
Check Out Fee: Studio-1 Bedroom property: £90.00, 2 Bedroom Property £102.00, 3 Bedroom Property £126.00, 4+ £144.00

Landlords Fees:
Tenancy Agreement Fee: £114.00
Check In Fee: Studio, 1 Bedroom House/Flat and 2 Bedroom Flats £80.40. 2 Bedroom House and 3 Bedroom Flat or House £88.80. 4+ Bedroom House £102.00
Deposit Registration Fee (Let Only Service) £60.00

Streets Ahead hold tenants deposits within the TDS (Tenancy Deposit Scheme)
Last updated at 9:16 AM 09/06/2015 by Streets Ahead Estate Agents

Complaints Procedure

No procedure available.

Awards won by Streets Ahead

Individual Branch Awards

London, SE19

Coulsdon, CR5

Purley, CR8

Croydon, CR0

Croydon, CR2

Firm rankings


Overall

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View All 6 Branches


Streets Ahead - Coulsdon, CR5
Coulsdon
148 Brighton Road, Coulsdon CR5 2ND
(32)
Streets Ahead - Croydon Branch, Croydon, CR0
Croydon Branch
219 - 221 Lower Addiscombe Road, Croydon CR0 6RB
(503)
Streets Ahead - Crystal Palace Branch, London, SE19
Crystal Palace Branch
4 - 8 Westow Street, London SE19 3AH
(767)
show all branches (6)
Streets Ahead - Purley Branch, Purley, CR8
Purley Branch
936 Brighton Road Purley, Purley CR8 2LP
(121)
Streets Ahead - South Croydon, Croydon, CR0
South Croydon
263 High Street, Croydon CR0 1QH
(88)
Streets Ahead - South Croydon Selsdon, South Croydon, CR2
South Croydon Selsdon
7 Ye Market, Selsdon Road, South Croydon CR2 6PW
(2)

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