Streets Ahead

4.59/5 rating 1543 reviews
  • 78% valuation accuracy
  • 93% recommend
  • 74% fee satisfaction
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Streets Ahead

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“ Time wasters - DO NOT USE... ”

Aug 27,2018
Minithumbdown
By: 'A'
Aug 27,2018
0 people found
this helpful
Sent us confirmation of a house viewing which was never confirmed with the landlord/tennant. Happy for us to re-arrange plans and leave work early to suit their diary, only for us to be denied access to the property as the viewing had never actually ...
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“ Let my flat twice at asking price immediately... ”

Aug 22,2018
Minithumbup
By: 'Matt'
Aug 22,2018
0 people found
this helpful
Thank you to Kunal and Alexandra for getting asking price offers on my flat almost as soon as i gave them the keys - for a prospective landlord, you cant ask for more than that....
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By: Jo Suleyman
Sep 14, 2018
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Absolute joke of an agent. Failed to pass on tenants deposit for me to register, ended up getting them to do and its been done LATE. Had to chase them for landlords statement for first months rent. 2nd payment is now a week late and no word from them as to why or where it is, I have had to chase them. Would avoid like the plague. ...

“ Autumn Bailey is the best!!... ”

Aug 21,2018
Minithumbup
By: 'Paula Garcia'
Aug 21,2018
0 people found
this helpful
Autumn Bailey is the best agent! She has helped a lot. She always try to find the perfect home for you, according to your preferences. Besides, she is so helpful and so kind! I strongly recommed contact her for making your move much more easier!!...
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Good
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“ Autumn Bailey is wonderful!... ”

Aug 20,2018
Minithumbup
By: 'Josephine'
Aug 20,2018
0 people found
this helpful
Autumn made our house hunting experience a complete joy! She was extremely efficient and honest. She gave us solid advice and worked very hard and quickly to get us a great price on a beautiful property. She clearly loves her job and this shows through ...
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“ Disappointing... ”

Aug 09,2018
Minithumbdown
By: 'Atlanta Crawford'
Aug 09,2018
1 people found
this helpful
I have had a very disappointing experience dealing with Streets Ahead. I paid my deposit to them at the end of June ready to move into a property for the 31st. When viewing said property I was told that the total costs to move in ...
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Bad
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By: Atlanta Mae Crawford
Aug 16, 2018
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Thank you Kunal for handling my complaint promptly and issuing a refund. ...

“ Good... ”

Aug 07,2018
Minithumbup
By: 'Andreea'
Aug 07,2018
0 people found
this helpful
We are really happy with our new home.Thank you very much Alexandra Brown. You've done your best..!!!Streets ahead are the best.....
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Good
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“ Awful customer service... ”

Aug 06,2018
Minithumbdown
By: 'Jade'
Aug 06,2018
0 people found
this helpful
We have recently started renting a property with streets ahead and all we can say is that we are VERY disappointed with the customer service provided throughout the whole process. The agent that showed us the property and organised things was helpful but it was ...
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Comment on agent fees
I didn’t feel over the moon paying agency fee’s since I wasn’t happy with the service they provided to me.
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By: Kunal Patel
Aug 16, 2018
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Dear Jade, I am really sorry to hear that you have had such a bad experience with Streets Ahead as we strive on giving the best customer service to all of our clients. I unfortunately can not locate any information with regards to your move so if you can contact me or pop into the office we will make sure we get to the bottom of what exactly happened so it does not occur again and make sure that you are also looked after for any inconvenience caused to you. I have also spoken to all relevant ...

“ Mrs Colette Brackley... ”

Aug 03,2018
Minithumbup
By: 'Colette'
Aug 03,2018
1 people found
this helpful
Throughout our communication & conversations while selling my property I found Sam to be professional, courteous, respectful and friendly. He made the complete process as easy as possible and as I was selling as a single person this was very important to me....
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Good
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“ RECOMMENDED!... ”

Aug 03,2018
Minithumbup
By: 'Gina Lee-Lyons'
Aug 03,2018
0 people found
this helpful
We have rented our 2 bed flat out with Maxine. Maxine is an excellent communicator, she is calm, organised and very committed. She found us great tenants quickly as promised, and delivered everything on time, reliably, and professionally. She is a pleasure to deal with. Her ...
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Comment on agent fees
Great fees. Well deserved.
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“ Gemma Greasley the best estate agent in London!... ”

Aug 01,2018
Minithumbup
By: 'Athbah M'
Aug 01,2018
1 people found
this helpful
I can't express how amazing Gemma Greasley is. The properties she showed us (and they were many!) were all perfect, exactly what me and my partner wanted. It was the first time an estate agent actually listened to our needs and wants and didn'...
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Jan 24,2018
Minithumbdown
By: 'YouknowwhoIam'
Jan 24,2018
1 people found
this helpful
Dealt with Cherelle, been an absolute nightmare. Waiting for my deposit to be paid back. Moved out beginning of September last year, now about to enter February. Every time it's a story as to why I haven't been paid. Joke, stay well away ...
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Jan 19,2018
Minithumbup
By: 'Fantastic all round, dedicated team.'
Jan 19,2018
2 people found
this helpful
My experience with Streets Ahead was fantastic - I was urgently looking to relocate me and my family of five for a fresh start and even in stressful times, Autumn Bailey lightened the tone by always being optimistic and bubbly. She was incredibly professional at ...
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Comment on agent fees
Good.
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Nov 04,2017
Minithumbdown
By: 'Vivek Jayarajan'
Nov 04,2017
6 people found
this helpful
I would rate 0 stars for streets ahead as they made us go through hell - Please don't go anywhere near them at all. * We were supposed to move into a new rented apartment last Saturday -when we went there to collect the keys , the house ...
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Nov 03,2017
Minithumbdown
By: 'Landlords, do not use this company!'
Nov 03,2017
5 people found
this helpful
I would like to strongly warn any landlords against using this agency when letting your property. Every aspect of their service has been full of errors and delays. The day before the tenants moved in, we had not received any references or a tenancy agreement, ...
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Comment on agent fees
Landlord’s fees would have been reasonable if the service had been provided effectively. Tenants fees are unfair, even if the service had been provided competently.
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Oct 31,2017
Minithumbup
By: 'Baz'
Oct 31,2017
0 people found
this helpful
I would like to express my gratitude to Myles Blair and Layla Manning from Streets Ahead Croydon Branch for their attentive and excellent service throughout my property search/viewing till getting the keys for my new apartment! I would highly recommend Streets Ahead, specially Myles ...
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Comment on agent fees
Reasonable
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Oct 25,2017
Minithumbup
By: 'Ife Adaobi'
Oct 25,2017
1 people found
this helpful
I am very impressed with Amy Dean, she is professional, efficient, prompt, at the same time, friendly. I was instantly comfortable with her. She's also attentive to the client's needs, this was evident from how she was able to find properties tailored to ...
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Oct 22,2017
Minithumbdown
By: 'Pemdevon'
Oct 22,2017
4 people found
this helpful
I don't have anything good to say about StreetsAhead. I rented a house in Croyden. I was after an apartment but was swayed by the assurance by StreetsAhead that a Grass gutter (mower) was provided by the owner to do the back yard maintenance. ...
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Comment on agent fees
Agents fees are a joke, They use other leases as a "template" with errors relating to other leases. When I raised this they told me that you only read the first part, not the back part. These amateurs have no understanding of contract law
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Oct 19,2017
Minithumbup
By: 'Christine F'
Oct 19,2017
2 people found
this helpful
Sold and bought a house with them in 2017. Great service! Very efficient and professional. All the staff members I have met have been friendly and approachable. All emails and phone calls responded to, promptly. Very good at resolving issues. Not aggressive in their approach. Managed ...
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Comment on agent fees
Reasonable
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Oct 12,2017
Minithumbdown
By: 'Dawn Clarke'
Oct 12,2017
2 people found
this helpful
I am not a happy landlord my rent is paid by the tenant on the 6th of each month and for the last 3 month I have to call the office in Crystal Palace to get the money's paid into my account as this has ...
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Oct 04,2017
Minithumbup
By: 'A&E'
Oct 04,2017
0 people found
this helpful
Thank you so much, without Catherine, Claire and Joanna's expertise and hard work, I don't think we would of ever completed ! They are truly miracle workers! Thank you...
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Comment on agent fees
Fair
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Oct 04,2017
Minithumbup
By: 'Oxana'
Oct 04,2017
1 people found
this helpful
I'm very pleased with Streets ahead and especially with agent Autumn Bailey. She is a very hardworking person and doing her job fast and carefully. I used to have had a quite bad experience with some agents from other companies but it's not ...
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Comment on agent fees
Good
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By: Andreea Nicoleta Botez
Aug 03, 2018
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We really want to say that we are very happy with our new home .Thank you very much Alexandra Brown. ...
Oct 03,2017
Minithumbdown
By: 'SE25 Landloard'
Oct 03,2017
3 people found
this helpful
They would rename the company Sreets Behind They are not interested in what is going on in the property They are making no efford to collect rent My property was left uninhabitable by the tenant despite me coplaining to the agent for years that one ...
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Bad
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Sep 13,2017
Minithumbup
By: 'Catherine'
Sep 13,2017
1 people found
this helpful
Thank you to Amy Dean for all your help in trying to find my fiance and I furnished property. She really went above and beyond to sort us oyt. Highly professional, personable service....
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Comment on agent fees
Reasonablr
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Sep 06,2017
Minithumbdown
By: 'Donna'
Sep 06,2017
3 people found
this helpful
If I could I would give zero stars as a rating as that is a more accurate rating. I am sorry to say that these two individuals, Nick and Autumn, are two of the rudest, most dishonest "professionals" I have had to deal ...
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Comment on agent fees
I think the fees are higher than they should be.
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Aug 16,2017
Minithumbup
By: 'Tania and Andy'
Aug 16,2017
0 people found
this helpful
Outstanding service from Catherine and Clare. Nothing ever too much and always at the end of the phone. Ours was a tricky and lengthy transaction and both Clare and Catherine were always patient and supportive. They go the extra mile. Thank you...
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Comment on agent fees
Slightly more than other quotes received but the service provided justifies this.
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Aug 11,2017
Minithumbdown
By: 'Raz'
Aug 11,2017
7 people found
this helpful
Worst estate agent I ever used! moved very dodgy tenants into my property very quickly, ran up arrears of thousands ££ and letting manager kept making excuses about evicting tenants. I had to get involved to evict my tenants after 10 months! Got the property ...
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Comment on agent fees
bad
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By: C J Wharton
Mar 31, 2018
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Crystal Palace office is not good to deal with. I live next door to a property managed by SA. Rubbish is piling up in the front garden. I have had numerous contacts with SA via e-mail (never replied to) and phone (calls rarely returned). They make promises about coming to clear the rubbish bit it never happens. A bad experience altogether. More concerned with who is going to pay for the rubbish clearance than with actually getting on and doing it. ...
Aug 11,2017
Minithumbdown
By: 'Christopher'
Aug 11,2017
3 people found
this helpful
Easily the worst, rudest company I've ever had the displeasure of dealing with. We were lied into a property by one of their agents, asked on the day of moving if we would reschedule to another day, left without electric of warm water for ...
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Comment on agent fees
Unacceptable.
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By: Jim
May 18, 2018
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My sentiments exactly! Streets Ahead is the worst estate agent I have ever delt with. Horrible company stay away and I'm a Landlord! They took 6 months to hand over the tenants deposit for me to submit to a deposit scheme. They are running an absolutely terrible business. Stay away for your own sake not worth the trouble. ...
Jul 26,2017
Minithumbdown
By: 'David Haviland'
Jul 26,2017
5 people found
this helpful
It's now six weeks since I moved out of the house in question, and Streets Ahead are still refusing to return my deposit or overpaid rent. Streets Ahead have offered no explanation, and refuse to respond to emails or answer questions. Their only apparent justification ...
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Jul 24,2017
Minithumbup
By: 'Pape'
Jul 24,2017
0 people found
this helpful
From the start Autumn Bailey were really responsive and helped me with everything. She walked me through to all the steps in a really short timeframes. Her extensive knowledge and advice ensured that things ran smoothly and also she great at returning calls. I would ...
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Comment on agent fees
From the start Autumn Bailey were really responsive and helped me with everything. She walked me through to all the steps in a really short timeframes. Her extensive knowledge and advice ensured that things ran smoothly and also she great at returning calls. I would highly recommend Autumn Bailey for her great service.
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Jul 20,2017
Minithumbup
By: 'Caroline'
Jul 20,2017
0 people found
this helpful
Autumn helped us a lot in the mission to find a house. We really appreciated her attention and proactivity in arranging viewings for the properties and doing her best to attend our expectations, always being nice, professional and smiling!...
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Comment on agent fees
The agent's fees is on the average of the estate market.
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NAEA TPOS DPS Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
228 34 660 59 171 3 260 2 114 12

Agent Fees

Tenants Fees:
Referencing Fee: £60.00 per adult tenant
Administration Fee: £180.00 per property
Check Out Fee: Studio-1 Bedroom property: £90.00, 2 Bedroom Property £102.00, 3 Bedroom Property £126.00, 4+ £144.00

Landlords Fees:
Tenancy Agreement Fee: £114.00
Check In Fee: Studio, 1 Bedroom House/Flat and 2 Bedroom Flats £80.40. 2 Bedroom House and 3 Bedroom Flat or House £88.80. 4+ Bedroom House £102.00
Deposit Registration Fee (Let Only Service) £60.00

Streets Ahead hold tenants deposits within the TDS (Tenancy Deposit Scheme)
Last updated at 9:16 AM 09/06/2015 by Streets Ahead Estate Agents

Complaints Procedure

No procedure available.

Awards won by Streets Ahead

Individual Branch Awards

London, SE19

Coulsdon, CR5

Purley, CR8

Croydon, CR0

Croydon, CR2

Firm rankings


Overall

Estate agents

Letting agents

View All 6 Branches


Streets Ahead - Coulsdon, CR5
Coulsdon
148 Brighton Road, Coulsdon CR5 2ND
(32)
Streets Ahead - Croydon Branch, Croydon, CR0
Croydon Branch
219 - 221 Lower Addiscombe Road, Croydon CR0 6RB
(508)
Streets Ahead - Crystal Palace Branch, London, SE19
Crystal Palace Branch
4 - 8 Westow Street, London SE19 3AH
(770)
show all branches (6)
Streets Ahead - Purley Branch, Purley, CR8
Purley Branch
936 Brighton Road Purley, Purley CR8 2LP
(122)
Streets Ahead - South Croydon, Croydon, CR0
South Croydon
263 High Street, Croydon CR0 1QH
(88)
Streets Ahead - South Croydon Selsdon, South Croydon, CR2
South Croydon Selsdon
7 Ye Market, Selsdon Road, South Croydon CR2 6PW
(2)

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