Streets Ahead

4.61/5 rating 1520 reviews
  • 81% valuation accuracy
  • 93% recommend
  • 74% fee satisfaction
  • Nick Durkin
    Nick Durkin
  • jola Bamigbola
    jola Bamigbola
  • Marina Steel
    Marina Steel
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    Alison Tucker
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    Matthew Johnson
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    Claire Meade
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    Gary OHare
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    Lisa Adams
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    Lucy Day
  • Patrick Donnelly
    Patrick Donnelly
  • Andrew Hylton
    Andrew Hylton
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    Janice Smith
  • Daniel Thornton
    Daniel Thornton
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    Daniel Woods
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    Lucy Parker
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    Jeanine Kirkwood
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    Cameron Cayenne
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    Jennifer Ferguson
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    Louise Keynes
  • Jon Butler
    Jon Butler
  • Claire Mansell
    Claire Mansell
  • Dwayne Whyte
    Dwayne Whyte
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    Charlie Rhodes
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    tanisha gordon
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    Jasmin Harcart
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Sep 13,2017
Minithumbup
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Amy Dean
By: 'Catherine'
Sep 13,2017
0 people found
this helpful
Thank you to Amy Dean for all your help in trying to find my fiance and I furnished property. She really went above and beyond to sort us oyt. Highly professional, personable service....
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Comment on agent fees
Reasonablr
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Sep 06,2017
Minithumbdown
Nick Durkin
Nick Durkin
Autumn Bailey
Autumn Bailey
By: 'Donna'
Sep 06,2017
1 people found
this helpful
If I could I would give zero stars as a rating as that is a more accurate rating. I am sorry to say that these two individuals, Nick and Autumn, are two of the rudest, most dishonest "professionals" I have had to deal with. They have constantly lied to me. Firstly, I had to ask Autumn to take me to the property to view it, something I have never had to ask an agency to do as this is part of the required service they provide. Then as soon as my holding deposit was received, it became...
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Comment on agent fees
I think the fees are higher than they should be.
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Aug 16,2017
Minithumbup
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Catherine wood
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Claire Meade
By: 'Tania and Andy'
Aug 16,2017
0 people found
this helpful
Outstanding service from Catherine and Clare. Nothing ever too much and always at the end of the phone. Ours was a tricky and lengthy transaction and both Clare and Catherine were always patient and supportive. They go the extra mile. Thank you...
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Comment on agent fees
Slightly more than other quotes received but the service provided justifies this.
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Aug 11,2017
Minithumbdown
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Emma McKay
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Amir Ghomshei
By: 'Raz'
Aug 11,2017
3 people found
this helpful
Worst estate agent I ever used! moved very dodgy tenants into my property very quickly, ran up arrears of thousands ££ and letting manager kept making excuses about evicting tenants. I had to get involved to evict my tenants after 10 months! Got the property back in a horrendous state and the comforting words from the lettings manager Amir Ghomshei were at least they haven't smashed the windows... Badly managed, disorganised, dishonest, liars, absolutely no ethics at all! I would sta...
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Comment on agent fees
bad
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Jul 26,2017
Minithumbdown
By: 'David Haviland'
Jul 26,2017
4 people found
this helpful
It's now six weeks since I moved out of the house in question, and Streets Ahead are still refusing to return my deposit or overpaid rent. Streets Ahead have offered no explanation, and refuse to respond to emails or answer questions. Their only apparent justification is that they intend to deduct £160 from my deposit, for a 'professional clean', which I dispute, because I don't believe the house had been professionally cleaned before we moved in, because £160 is clearly excessive...
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Jul 24,2017
Minithumbup
Autumn Bailey
Autumn Bailey
By: 'Pape'
Jul 24,2017
0 people found
this helpful
From the start Autumn Bailey were really responsive and helped me with everything. She walked me through to all the steps in a really short timeframes. Her extensive knowledge and advice ensured that things ran smoothly and also she great at returning calls. I would highly recommend Autumn Bailey....
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From the start Autumn Bailey were really responsive and helped me with everything. She walked me through to all the steps in a really short timeframes. Her extensive knowledge and advice ensured that things ran smoothly and also she great at returning calls. I would highly recommend Autumn Bailey for her great service.
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Jul 20,2017
Minithumbup
Autumn Bailey
Autumn Bailey
By: 'Caroline'
Jul 20,2017
0 people found
this helpful
Autumn helped us a lot in the mission to find a house. We really appreciated her attention and proactivity in arranging viewings for the properties and doing her best to attend our expectations, always being nice, professional and smiling!...
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Comment on agent fees
The agent's fees is on the average of the estate market.
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Jun 29,2017
Minithumbup
Jamaal Tingling
Jamaal Tingling
By: 'Barry'
Jun 29,2017
0 people found
this helpful
Jahmal was very friendly and helpfull, he would always go out of he's way to make sure we were happy, he always knew just what we were looking for....
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Comment on agent fees
good
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Jun 24,2017
Minithumbup
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Ebi Narebor
By: 'Sanj'
Jun 24,2017
0 people found
this helpful
I generally do not write reviews, especially for estate agents but special thank Ebi Narebor- you have changed my opinion about estate agents. Your mannerisms, professionalism and work ethics are splendid. You are a genuinely friendly person and have a natural warmth that makes everyone relaxed and happy around you.£ Especially the ladies!£ You don't rush people and force ideas on people, which is something I never saw in estate agents. You are definitely a gem - streets ahea...
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Jun 12,2017
Minithumbdown
By: 'Dani'
Jun 12,2017
4 people found
this helpful
Ran into problems during the move-in and George did nothing but shy away from dealing with my complaint. He lacks integrity and communication skills. On his current form I'm not quite sure how he became a manager...
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Comment on agent fees
The fee was reduced to 7%, although I asked George if it could be reduced to 6% to match a competing agent. One thing I will say is that they charge £114 for a Tenancy Agreement which I think is just daylight robbery and shouldn't be charged at all!
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May 26,2017
Minithumbdown
By: 'Bob Smith'
May 26,2017
2 people found
this helpful
Through a well known property search website I sent off an enquiry for a flat I was interested in viewing. Within seconds, I received lots of texts from Streets Ahead individuals asking me to contact them personally. They were like vultures and made they seem very unaligned and aggressive in their selling! That didn't change when I went to see the flat (which didn't meet our requirements anyway). The agent was VERY pushy and tried the hard sell. The next day he called me non-stop wanting a respo...
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Comment on agent fees
The fees that I was shown were reasonable and in line with other estate agents
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May 18,2017
Minithumbup
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Gemma Fenwick
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Catherine wood
By: 'Janette Morgan'
May 18,2017
0 people found
this helpful
I cannot fault the care, dedication and conscientiousness of the above staff members and all staff also Clare Meade. Ours was not an easy journey, but they were helpful, sympathetic and always there for us. I would recommend this branch to anyone. They are all thoroughly nice people. They are the reason to use an high street estate agent rather than on line agents. Worth every penny....
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Comment on agent fees
Money well spent.may be we could have got cheaper, but definitely value for money.
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Apr 18,2017
Minithumbdown
By: 'Addiscombe Landlord'
Apr 18,2017
1 people found
this helpful
I have let my property through Streets Ahead since 1992. I've had the same tenant since September 1992. Until recently, I've had no complaints. However, this year I've had real problems, mainly with the complete and utter lack of communication, both from one person (*, who apparently no longer exists, according to the list of staff) and generally. There has been a rapid turnover of staff, with apparently no handover, resulting in me being put on rent collection tier only without my knowledge...
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Comment on agent fees
Much higher than my new agent's fees for a lower level of service.
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Apr 09,2017
Minithumbup
Jamaal Tingling
Jamaal Tingling
Jamaal Tingling
Jamaal Tingling
By: 'Bie'
Apr 09,2017
0 people found
this helpful
I was extremely greatful for the serviced he renther to us.I thing he is the best estate agent I have ever come across in london. We are very please with the property and the way he dealt with use.Many thanks Jamaal....
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Comment on agent fees
Good.
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Apr 06,2017
Minithumbup
Jamaal Tingling
Jamaal Tingling
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Alex Schemet
By: 'John Pemberton'
Apr 06,2017
0 people found
this helpful
A well deserved 5 STARS Ive had my property in Crystal Palace for 15 years, and Ive never had it rent so quickly as it has this week (April 2017). After sticking on the market for a couple of months with another agent I placed it with Streets Ahead. Jamal and Alex were highly professional, gave feedback on every viewing (together with another colleague - Autumn). My previous agent had 1 / 2 viewings a week...these guys had 1 a day!! The flat rented to a professional couple. What I like abo...
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Comment on agent fees
It rented before I discussed it, but Im sure they are competitive.
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By: David Niel
Aug 30, 2017
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Streets Ahead find tenants very quickly and then offer a dreadful service. I'm very curious to hear whether you are still happy with them. ...
Mar 24,2017
Minithumbup
Autumn Bailey
Autumn Bailey
By: 'Freddie'
Mar 24,2017
0 people found
this helpful
Autumn was more than helpful in finding not 1 but 3 tenants for my property A total professional who truly goes the extra mile to find the right candidates!...
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Comment on agent fees
Fees were most fair
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Mar 17,2017
Minithumbup
Autumn Bailey
Autumn Bailey
By: 'Antonio'
Mar 17,2017
0 people found
this helpful
We recently found a lovely house to rent in Crystal Palace. Autumn Bailey help us in this process, since the viewing until the agreement. She is always available to help, making the process as easy as possible for us. We are so excited about our new home. Thank you Autumn!...
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Mar 17,2017
Minithumbdown
By: 'MarisaP'
Mar 17,2017
3 people found
this helpful
I have used Streets Ahead Croydon branch and I must completely agree with previous reviews, their department is the most inefficient, unreliable and incompetent I have ever seen. Not HAPPY AT ALL, after severel attempts to contact them to sort my issue as a tenant. I would stay clear from Streats Ahead from now on and would advice anyone who checks the reviews for any lettings agency to do the same....
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Comment on agent fees
Average
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By: Daniel Thornton
Mar 17, 2017
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Thank you very much MarisaP for your comments and I am very sorry that our customer service has not met both of our expectation. I would appreciate you contacting me at your earliest convenience with a view of discussing this and also a partial refund your fees. With kindest regards, Daniel - 0208 654 1234 ...
Mar 17,2017
Minithumbup
Autumn Bailey
Autumn Bailey
By: 'Jess'
Mar 17,2017
0 people found
this helpful
Autumn has been so great in helping me find the right property. She's so genuine and down to earth which made it easy for me to make such a big decision. Would definitely recommend her!...
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Mar 13,2017
Minithumbup
Maryjane Taylor
Maryjane Taylor
Michael O'Flaherty
Michael O'Flaherty
By: 'Darren'
Mar 13,2017
0 people found
this helpful
I have just bought a property through streets ahead in crystal palace and I would like to say a special thanks to firstly Michael who was an absolute gentleman while assisting me in the early stages of the purchase and secondly Mary Jane who was very patient and understanding with me throughout the process and is excellent at her job and also a lovely person! You are both a credit to your company! Well done....
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N/a
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Mar 13,2017
Minithumbdown
By: 'amba'
Mar 13,2017
4 people found
this helpful
I have used these agents to collect rent on our behalf since 2014 and I would warn any Landlord looking for an efficient agent NOT to use StreetsAhead. Their letting service is excellent - especially Lisa Adams but their property department is the most inefficient, unreliable and incompetent I have used since owning our flat in 1999. They do not, despite regular requests, send Rental Statements. It is impossible to speak to Kelly Alleyne who is apparently managing our property; I am told she wi...
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Mar 10,2017
Minithumbup
Autumn Bailey
Autumn Bailey
By: 'Chloe'
Mar 10,2017
0 people found
this helpful
Recently found the perfect flat to rent in Crystal Palacewith Streets Ahead. Couldn't be more happy and particular thanks to Autumn Bailey who was so lovely and helpful. Loved her enthusiasm and interest in helping me find the right place - she went above and beyond and the whole process couldn't have been easier. Thanks so much Autumn - can't wait to move in!...
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Feb 17,2017
Minithumbup
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Alex Schemet
By: 'Sonia'
Feb 17,2017
0 people found
this helpful
Highly satisfied with Alex's device... I found a flat without all the usual dissapointment of swing lots of no good ones....
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Feb 07,2017
Minithumbup
Autumn Bailey
Autumn Bailey
By: 'Lubna'
Feb 07,2017
0 people found
this helpful
I am moving out the very first time with my son after my divorce. Autumn Bailey helped us to look for the flat we really liked and she kept us updated through out the process. Autumn knew exactly what I was looking for in a flat to rent, she was very efficient, supportive and helpful in every way. My son and I are very excited and happy. I will definitely recommend Autumn Bailey to my family and friends in Crystal Palace Branch....
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Comment on agent fees
Good
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Feb 07,2017
Minithumbup
Autumn Bailey
Autumn Bailey
By: 'Shannon'
Feb 07,2017
0 people found
this helpful
Autumn has been the most amazing estate agent I have ever dealt with when searching for a property to let. Within 30 minutes she found me a property to my exact requirements, and 30 minutes later met me at the property to view it. Within that same day, she had all of our details processed, any queries answered, and the contract comfirmed. She is extremely proactive, friendly, and professional....
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Feb 07,2017
Minithumbup
Autumn Bailey
Autumn Bailey
By: 'Victor'
Feb 07,2017
0 people found
this helpful
I have dealt with many agents across London for selling, buying and renting properties. I have never had the helpful, fast and professional service that Autumn provided. I wish all agents were as professional and on the ball as Autumn....
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Jan 24,2017
Minithumbup
Autumn Bailey
Autumn Bailey
Nick Durkin
Nick Durkin
By: '411bristol'
Jan 24,2017
0 people found
this helpful
I would recommend Streets Ahead in Crystal Palace to find a tenant for your property. Nick Durkin and Autumn Bailey have quickly found very good tenants more than once and manage the process very well....
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Comment on agent fees
The fees from a landlord's perspective are competitive with other local estate agents.
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Jan 19,2017
Minithumbup
Autumn Bailey
Autumn Bailey
By: 'James'
Jan 19,2017
0 people found
this helpful
Streets Ahead were friendly and efficient. Autumn found the ideal property for me as soon as I told her about my circumstances and requirements....
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Jan 16,2017
Minithumbdown
By: 'Cristian'
Jan 16,2017
4 people found
this helpful
Worst serivice, as in non existant. to respond to one email it took 3 phone calls. We didn't get a keys to the building. we had to buy our own. still haven't received reimbursement for those after 2 months. Called about problems with the flat, they don't care. We can't fix it cause we don't the the proper documentation, (there was not documentation for any appliance in the flat. In short. No service. Better luck contacting the landlord directly and bypass these guys. as it's futile to try an...
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Jan 10,2017
Minithumbdown
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George Barnes
By: 'Anca Nastase'
Jan 10,2017
0 people found
this helpful
We have had a wonderful experience with Streets Ahead, Mr George Barnes has been most helpful in aiding our search for the property that fits our family needs best, keeping us well informed and always taking into consideration even the smallest details. Great services, the place to go far any property demand....
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From Landlords From Tenants From Vendors From Buyers Other
226 31 652 54 168 3 260 2 114 10
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Agent Fees

Tenants Fees:
Referencing Fee: £60.00 per adult tenant
Administration Fee: £180.00 per property
Check Out Fee: Studio-1 Bedroom property: £90.00, 2 Bedroom Property £102.00, 3 Bedroom Property £126.00, 4+ £144.00

Landlords Fees:
Tenancy Agreement Fee: £114.00
Check In Fee: Studio, 1 Bedroom House/Flat and 2 Bedroom Flats £80.40. 2 Bedroom House and 3 Bedroom Flat or House £88.80. 4+ Bedroom House £102.00
Deposit Registration Fee (Let Only Service) £60.00

Streets Ahead hold tenants deposits within the TDS (Tenancy Deposit Scheme)
Last updated at 9:16 AM 09/06/2015 by Streets Ahead Estate Agents

Complaints Procedure

No procedure available.

Awards won by Streets Ahead

Individual Branch Awards

London, SE19 3AH

Coulsdon, CR5 2ND

Purley, CR8 2LP

Croydon, CR0 6RB

Croydon, CR0 1QH

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View All 6 Branches


Streets Ahead - Coulsdon, , CR5
Coulsdon
148 Brighton Road, Coulsdon CR5 2ND
(31)
Streets Ahead - Croydon Branch, Croydon, CR0
Croydon Branch
219 - 221 Lower Addiscombe Road, Croydon CR0 6RB
(503)
Streets Ahead - Crystal Palace Branch, London, SE19
Crystal Palace Branch
4 - 8 Westow Street, London SE19 3AH
(758)
show all branches (6)
Streets Ahead - Purley Branch, Purley, CR8
Purley Branch
936 Brighton Road Purley, Purley CR8 2LP
(121)
Streets Ahead - South Croydon, Croydon, CR0
South Croydon
263 High Street, Croydon CR0 1QH
(85)
Streets Ahead - South Croydon Selsdon, South Croydon, CR2
South Croydon Selsdon
7 Ye Market, Selsdon Road, South Croydon CR2 6PW
(2)


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