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Nov 04,2017
Minithumbdown
By: 'Vivek Jayarajan'
Nov 04,2017
2 people found
this helpful
I would rate 0 stars for streets ahead as they made us go through hell - Please don't go anywhere near them at all. * We were supposed to move into a new rented apartment last Saturday -when we went there to collect the keys , the house was not in a position to move in and we did not see any representative from streets ahead - The person who came in was just a third party agent who had come to do the inventory checks. He had to write down almost 2 pages of things that needed to be changed/repair...
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Was this helpful? Yes
Nov 03,2017
Minithumbdown
Nick Durkin
Amy Dean
By: 'Landlords, do not use this company!'
Nov 03,2017
0 people found
this helpful
I would like to strongly warn any landlords against using this agency when letting your property. Every aspect of their service has been full of errors and delays. The day before the tenants moved in, we had not received any references or a tenancy agreement, even though we had been chasing them for over a month. When we finally received the references they were insufficient/poor and there were no prior landlord references for one of the tenants, something we specifically requested, which they ...
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Comment on agent fees
LandlordÒ€ℒs fees would have been reasonable if the service had been provided effectively. Tenants fees are unfair, even if the service had been provided competently.
Was this helpful? Yes
Oct 31,2017
Minithumbup
Myles Blair
Layla Manning
By: 'Baz'
Oct 31,2017
0 people found
this helpful
I would like to express my gratitude to Myles Blair and Layla Manning from Streets Ahead Croydon Branch for their attentive and excellent service throughout my property search/viewing till getting the keys for my new apartment! I would highly recommend Streets Ahead, specially Myles and Layla....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Oct 25,2017
Minithumbup
Amy Dean
By: 'Ife Adaobi'
Oct 25,2017
0 people found
this helpful
I am very impressed with Amy Dean, she is professional, efficient, prompt, at the same time, friendly. I was instantly comfortable with her. She's also attentive to the client's needs, this was evident from how she was able to find properties tailored to my expectations from our first conversation. I will definitely recommend her to anyone as she'll make this daunting transition easier...
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Was this helpful? Yes
Oct 22,2017
Minithumbdown
Amir Ghomshei
By: 'Pemdevon'
Oct 22,2017
2 people found
this helpful
I don't have anything good to say about StreetsAhead. I rented a house in Croyden. I was after an apartment but was swayed by the assurance by StreetsAhead that a Grass gutter (mower) was provided by the owner to do the back yard maintenance. On arrival no mower. This was raised in the site condition report/inspection and to the letting officer from StreetsAhead. The mower (confirmed in writing) was being followed up by StreetsAhead who stated the the owner was looking for it. I rasied it...
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Comment on agent fees
Agents fees are a joke, They use other leases as a "template" with errors relating to other leases. When I raised this they told me that you only read the first part, not the back part. These amateurs have no understanding of contract law
Was this helpful? Yes
Oct 19,2017
Minithumbup
jola Bamigbola
Maryjane Taylor
By: 'Christine F'
Oct 19,2017
1 people found
this helpful
Sold and bought a house with them in 2017. Great service! Very efficient and professional. All the staff members I have met have been friendly and approachable. All emails and phone calls responded to, promptly. Very good at resolving issues. Not aggressive in their approach. Managed to keep the process on tract without being too pushy. I will definately recommend this branch. Speacial thank you to Mary Jane Taylor for coordinating the exchange process so efficiently ....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Oct 12,2017
Minithumbdown
By: 'Dawn Clarke'
Oct 12,2017
0 people found
this helpful
I am not a happy landlord my rent is paid by the tenant on the 6th of each month and for the last 3 month I have to call the office in Crystal Palace to get the money's paid into my account as this has stopped being paid on time. I pay this company £157 monthly to collect rent and pay it into my designated account. This company is in breach of this agreement and should not be paid. I do not want to make the tenants homeless however this behaviour by this company is unacceptable....
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Was this helpful? Yes
Oct 04,2017
Minithumbup
Claire Meade
Catherine wood
By: 'A&E'
Oct 04,2017
0 people found
this helpful
Thank you so much, without Catherine, Claire and Joanna's expertise and hard work, I don't think we would of ever completed ! They are truly miracle workers! Thank you...
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Comment on agent fees
Fair
Was this helpful? Yes
Oct 04,2017
Minithumbup
Autumn Bailey
By: 'Oxana'
Oct 04,2017
0 people found
this helpful
I'm very pleased with Streets ahead and especially with agent Autumn Bailey. She is a very hardworking person and doing her job fast and carefully. I used to have had a quite bad experience with some agents from other companies but it's not about Autumn and Streets ahead, they're very effective. Autumn found a home for us and was trying to do her best to get it. I highly recommend you Streets ahead agency and will turn to them for services in the future. Thank you very much Autumn...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 03,2017
Minithumbdown
By: 'SE25 Landloard'
Oct 03,2017
1 people found
this helpful
They would rename the company Sreets Behind They are not interested in what is going on in the property They are making no efford to collect rent My property was left uninhabitable by the tenant despite me coplaining to the agent for years that one room was sublet I can write a book about this dreadful company DO NOT USE THEM...
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Comment on agent fees
Bad
Was this helpful? Yes
Sep 13,2017
Minithumbup
Amy Dean
By: 'Catherine'
Sep 13,2017
0 people found
this helpful
Thank you to Amy Dean for all your help in trying to find my fiance and I furnished property. She really went above and beyond to sort us oyt. Highly professional, personable service....
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Comment on agent fees
Reasonablr
Was this helpful? Yes
Sep 06,2017
Minithumbdown
Nick Durkin
Autumn Bailey
By: 'Donna'
Sep 06,2017
2 people found
this helpful
If I could I would give zero stars as a rating as that is a more accurate rating. I am sorry to say that these two individuals, Nick and Autumn, are two of the rudest, most dishonest "professionals" I have had to deal with. They have constantly lied to me. Firstly, I had to ask Autumn to take me to the property to view it, something I have never had to ask an agency to do as this is part of the required service they provide. Then as soon as my holding deposit was received, it became...
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Comment on agent fees
I think the fees are higher than they should be.
Was this helpful? Yes
Aug 16,2017
Minithumbup
Catherine wood
Claire Meade
By: 'Tania and Andy'
Aug 16,2017
0 people found
this helpful
Outstanding service from Catherine and Clare. Nothing ever too much and always at the end of the phone. Ours was a tricky and lengthy transaction and both Clare and Catherine were always patient and supportive. They go the extra mile. Thank you...
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Comment on agent fees
Slightly more than other quotes received but the service provided justifies this.
Was this helpful? Yes
Aug 11,2017
Minithumbdown
Emma McKay
Amir Ghomshei
By: 'Raz'
Aug 11,2017
4 people found
this helpful
Worst estate agent I ever used! moved very dodgy tenants into my property very quickly, ran up arrears of thousands ££ and letting manager kept making excuses about evicting tenants. I had to get involved to evict my tenants after 10 months! Got the property back in a horrendous state and the comforting words from the lettings manager Amir Ghomshei were at least they haven't smashed the windows... Badly managed, disorganised, dishonest, liars, absolutely no ethics at all! I would sta...
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Comment on agent fees
bad
Was this helpful? Yes
Jul 26,2017
Minithumbdown
By: 'David Haviland'
Jul 26,2017
4 people found
this helpful
It's now six weeks since I moved out of the house in question, and Streets Ahead are still refusing to return my deposit or overpaid rent. Streets Ahead have offered no explanation, and refuse to respond to emails or answer questions. Their only apparent justification is that they intend to deduct £160 from my deposit, for a 'professional clean', which I dispute, because I don't believe the house had been professionally cleaned before we moved in, because £160 is clearly excessive...
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Was this helpful? Yes
Jul 24,2017
Minithumbup
Autumn Bailey
By: 'Pape'
Jul 24,2017
0 people found
this helpful
From the start Autumn Bailey were really responsive and helped me with everything. She walked me through to all the steps in a really short timeframes. Her extensive knowledge and advice ensured that things ran smoothly and also she great at returning calls. I would highly recommend Autumn Bailey....
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Comment on agent fees
From the start Autumn Bailey were really responsive and helped me with everything. She walked me through to all the steps in a really short timeframes. Her extensive knowledge and advice ensured that things ran smoothly and also she great at returning calls. I would highly recommend Autumn Bailey for her great service.
Was this helpful? Yes
Jul 20,2017
Minithumbup
Autumn Bailey
By: 'Caroline'
Jul 20,2017
0 people found
this helpful
Autumn helped us a lot in the mission to find a house. We really appreciated her attention and proactivity in arranging viewings for the properties and doing her best to attend our expectations, always being nice, professional and smiling!...
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Comment on agent fees
The agent's fees is on the average of the estate market.
Was this helpful? Yes
Jun 29,2017
Minithumbup
Jamaal Tingling
By: 'Barry'
Jun 29,2017
0 people found
this helpful
Jahmal was very friendly and helpfull, he would always go out of he's way to make sure we were happy, he always knew just what we were looking for....
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Comment on agent fees
good
Was this helpful? Yes
Jun 24,2017
Minithumbup
Ebi Narebor
By: 'Sanj'
Jun 24,2017
0 people found
this helpful
I generally do not write reviews, especially for estate agents but special thank Ebi Narebor- you have changed my opinion about estate agents. Your mannerisms, professionalism and work ethics are splendid. You are a genuinely friendly person and have a natural warmth that makes everyone relaxed and happy around you.£ Especially the ladies!£ You don't rush people and force ideas on people, which is something I never saw in estate agents. You are definitely a gem - streets ahea...
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Was this helpful? Yes
Jun 12,2017
Minithumbdown
By: 'Dani'
Jun 12,2017
4 people found
this helpful
Ran into problems during the move-in and George did nothing but shy away from dealing with my complaint. He lacks integrity and communication skills. On his current form I'm not quite sure how he became a manager...
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Comment on agent fees
The fee was reduced to 7%, although I asked George if it could be reduced to 6% to match a competing agent. One thing I will say is that they charge £114 for a Tenancy Agreement which I think is just daylight robbery and shouldn't be charged at all!
Was this helpful? Yes
May 26,2017
Minithumbdown
By: 'Bob Smith'
May 26,2017
2 people found
this helpful
Through a well known property search website I sent off an enquiry for a flat I was interested in viewing. Within seconds, I received lots of texts from Streets Ahead individuals asking me to contact them personally. They were like vultures and made they seem very unaligned and aggressive in their selling! That didn't change when I went to see the flat (which didn't meet our requirements anyway). The agent was VERY pushy and tried the hard sell. The next day he called me non-stop wanting a respo...
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Comment on agent fees
The fees that I was shown were reasonable and in line with other estate agents
Was this helpful? Yes
May 18,2017
Minithumbup
Gemma Fenwick
Catherine wood
By: 'Janette Morgan'
May 18,2017
0 people found
this helpful
I cannot fault the care, dedication and conscientiousness of the above staff members and all staff also Clare Meade. Ours was not an easy journey, but they were helpful, sympathetic and always there for us. I would recommend this branch to anyone. They are all thoroughly nice people. They are the reason to use an high street estate agent rather than on line agents. Worth every penny....
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Comment on agent fees
Money well spent.may be we could have got cheaper, but definitely value for money.
Was this helpful? Yes
Apr 18,2017
Minithumbdown
By: 'Addiscombe Landlord'
Apr 18,2017
1 people found
this helpful
I have let my property through Streets Ahead since 1992. I've had the same tenant since September 1992. Until recently, I've had no complaints. However, this year I've had real problems, mainly with the complete and utter lack of communication, both from one person (*, who apparently no longer exists, according to the list of staff) and generally. There has been a rapid turnover of staff, with apparently no handover, resulting in me being put on rent collection tier only without my knowledge...
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Comment on agent fees
Much higher than my new agent's fees for a lower level of service.
Was this helpful? Yes
Apr 09,2017
Minithumbup
Jamaal Tingling
Jamaal Tingling
By: 'Bie'
Apr 09,2017
0 people found
this helpful
I was extremely greatful for the serviced he renther to us.I thing he is the best estate agent I have ever come across in london. We are very please with the property and the way he dealt with use.Many thanks Jamaal....
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Comment on agent fees
Good.
Was this helpful? Yes
Apr 06,2017
Minithumbup
Jamaal Tingling
Alex Schemet
By: 'John Pemberton'
Apr 06,2017
0 people found
this helpful
A well deserved 5 STARS Ive had my property in Crystal Palace for 15 years, and Ive never had it rent so quickly as it has this week (April 2017). After sticking on the market for a couple of months with another agent I placed it with Streets Ahead. Jamal and Alex were highly professional, gave feedback on every viewing (together with another colleague - Autumn). My previous agent had 1 / 2 viewings a week...these guys had 1 a day!! The flat rented to a professional couple. What I like abo...
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Comment on agent fees
It rented before I discussed it, but Im sure they are competitive.
Was this helpful? Yes
By: David Niel
Aug 30, 2017
View all comments (1)
Streets Ahead find tenants very quickly and then offer a dreadful service. I'm very curious to hear whether you are still happy with them. ...
Mar 24,2017
Minithumbup
Autumn Bailey
By: 'Freddie'
Mar 24,2017
0 people found
this helpful
Autumn was more than helpful in finding not 1 but 3 tenants for my property A total professional who truly goes the extra mile to find the right candidates!...
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Comment on agent fees
Fees were most fair
Was this helpful? Yes
Mar 17,2017
Minithumbup
Autumn Bailey
By: 'Antonio'
Mar 17,2017
0 people found
this helpful
We recently found a lovely house to rent in Crystal Palace. Autumn Bailey help us in this process, since the viewing until the agreement. She is always available to help, making the process as easy as possible for us. We are so excited about our new home. Thank you Autumn!...
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Was this helpful? Yes
Mar 17,2017
Minithumbdown
By: 'MarisaP'
Mar 17,2017
4 people found
this helpful
I have used Streets Ahead Croydon branch and I must completely agree with previous reviews, their department is the most inefficient, unreliable and incompetent I have ever seen. Not HAPPY AT ALL, after severel attempts to contact them to sort my issue as a tenant. I would stay clear from Streats Ahead from now on and would advice anyone who checks the reviews for any lettings agency to do the same....
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Comment on agent fees
Average
Was this helpful? Yes
By: Daniel Thornton
Mar 17, 2017
View all comments (1)
Thank you very much MarisaP for your comments and I am very sorry that our customer service has not met both of our expectation. I would appreciate you contacting me at your earliest convenience with a view of discussing this and also a partial refund your fees. With kindest regards, Daniel - 0208 654 1234 ...
Mar 17,2017
Minithumbup
Autumn Bailey
By: 'Jess'
Mar 17,2017
0 people found
this helpful
Autumn has been so great in helping me find the right property. She's so genuine and down to earth which made it easy for me to make such a big decision. Would definitely recommend her!...
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Was this helpful? Yes
Mar 13,2017
Minithumbup
Maryjane Taylor
Michael O'Flaherty
By: 'Darren'
Mar 13,2017
0 people found
this helpful
I have just bought a property through streets ahead in crystal palace and I would like to say a special thanks to firstly Michael who was an absolute gentleman while assisting me in the early stages of the purchase and secondly Mary Jane who was very patient and understanding with me throughout the process and is excellent at her job and also a lovely person! You are both a credit to your company! Well done....
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Comment on agent fees
N/a
Was this helpful? Yes

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Agent Fees

Tenants Fees:
Referencing Fee: Β£60.00 per adult tenant
Administration Fee: Β£180.00 per property
Check Out Fee: Studio-1 Bedroom property: Β£90.00, 2 Bedroom Property Β£102.00, 3 Bedroom Property Β£126.00, 4+ Β£144.00

Landlords Fees:
Tenancy Agreement Fee: Β£114.00
Check In Fee: Studio, 1 Bedroom House/Flat and 2 Bedroom Flats Β£80.40. 2 Bedroom House and 3 Bedroom Flat or House Β£88.80. 4+ Bedroom House Β£102.00
Deposit Registration Fee (Let Only Service) Β£60.00

Streets Ahead hold tenants deposits within the TDS (Tenancy Deposit Scheme)
Last updated at 9:16 AM 09/06/2015 by Streets Ahead Estate Agents

Complaints Procedure

No procedure available.

Awards won by Streets Ahead

Individual Branch Awards

London, SE19 3AH

Coulsdon, CR5 2ND

Purley, CR8 2LP

Croydon, CR0 6RB

Croydon, CR0 1QH


Firm Widgets

My widgets

Coulsdon
148 Brighton Road, Coulsdon CR5 2ND
(32)
Croydon Branch
219 - 221 Lower Addiscombe Road, Croydon CR0 6RB
(503)
Crystal Palace Branch
4 - 8 Westow Street, London SE19 3AH
(765)
show all branches (6)
Purley Branch
936 Brighton Road Purley, Purley CR8 2LP
(121)
South Croydon
263 High Street, Croydon CR0 1QH
(87)
South Croydon Selsdon
7 Ye Market, Selsdon Road, South Croydon CR2 6PW
(2)


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