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    Lisa Adams
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    Stefano Serpillo
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    Nick McDonald
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    Emma Mackay
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    Gail
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Streets Ahead

936 Brighton Road Purley Purley
Greater London
CR8 2LP

020 8668 2222

Jan 05,2016
Minithumbdown
By:
Jan 05,2016
2 people found
this helpful
Typical estate agent approach to winning new customers ie wack up the prospective rent to win the business then slowly chip the landlord down. Wanted to sign up with them and they change their fees charged depending on whom I am talking to. Also I suspect a significant number of these positive reviews on here are not genuine. They seem more concerned about signing according to their terms, rather than anything else. Also their ability to get back to you in a timely manner was poor....
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What agent could do to change your mind?
Too salesy
Comment on agent fees
Too salesy
Was this helpful? Yes
Sep 29,2015
Minithumbup
By:
Sep 29,2015
0 people found
this helpful
Gail and Lisa at purley were absolutely magnificent. I made enquires about purchasing a property to rent out and manage hence was looking for a company that could offer me all these services. As a potential first time landlord I approached Streets Ahead in Purely. They were recommended to me from a friend whom had used them before. Gail was very responsive and helpful and went out of her way to ensure i had all the information i required. I later found out she was employed at weekends only b...
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Comment on agent fees
Average
Was this helpful? Yes
Sep 21,2015
Minithumbdown
By:
Sep 21,2015
2 people found
this helpful
There is no initiative from The agent. When we had some minor problems highlighted by the tenant, they took too long to inform me. Moreover the council added a documentation, which I was not told. Cost me an extra £350. Over priced. Brilliant selling skills, very poor delivery...
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What agent could do to change your mind?
Delivery on promises. Inform the landlord of legal requirement.
Comment on agent fees
Over committed on rental value
Was this helpful? Yes
May 13,2015
Minithumbdown
By:
May 13,2015
4 people found
this helpful
This estate agents is the poorest I have ever dealt with they have poor customer service. They are very nice before you sign the documents and pay the money, they then ignore you if anything goes wrong and lie to you about what is being done or has been done to the property. I have contacted them numerous times and sent loads of emails and get the response from them. The people are very unhelpful and always say they will contact you back after waiting weeks for a phone call you have to contact t...
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What agent could do to change your mind?
Better customer service actually help the tenants and get things sorted don't lie to people's faces and on the phone Do as what is said one the website and be a better estate agent instead of money grabbers
Comment on agent fees
estate agent fees are to high Cleaning bill is unrealistic
Was this helpful? Yes
Jan 26,2015
Minithumbup
By:
Jan 26,2015
0 people found
this helpful
The service provided by Stefano was exceptional. He listened carefully to our requirements and ensured that all properties viewed were appropriate to our criteria. His communication was exemplary; he kept in touch but never became intrusive. He acted in a professional and courteous manner at all times and was respectful of the tenants and owners of the properties we viewed. He was reliable, punctual and efficient. We would highly recommend Stefano and his colleagues....
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Jan 25,2015
Minithumbup
By:
Jan 25,2015
0 people found
this helpful
I've been both a landlord and a vendor with Streets Ahead over the past two years: Lisa Adams was superb in letting out the property within a week of putting it on the market for a very fair rent. The vetting she conducted was top drawer, and I couldn't have asked for better tenants. Stephanie Simpson in their property management department is also particularly strong: Proactive, bright, diligent, and someone who just 'gets' any issue the minute you say it, and takes appropriate action immed...
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Comment on agent fees
For me, this has been one of the highlights of our working relationship: As in all big sales, you should do your homework and arrive with a very clear idea of what you\'re prepared to pay and negotiate accordingly. My experience has been that Streets Ahead can deservedly justify charging a slight premium to standard market rates, and it\'s one that I\'d pay again on future sales to work with this team.
Was this helpful? Yes
Oct 09,2014
Minithumbup
By:
Oct 09,2014
0 people found
this helpful
Brilliant from the start till the end. They sold our property for more than any of the other agencies would even consider marketing it at. They chased up our lawyers, the buyers, the buyers lawyers and any others necessary. We had no problems contacting them or getting replies etc despie us living in New Zealand. They went above and beyond helping my mother in law get the correct paperwork sent off to our lawyers. Supper easy to communicate with! Fantastic explaining how the process works! Can't...
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Aug 17,2014
Minithumbup
By:
Aug 17,2014
0 people found
this helpful
Hi Worked with James on one of the properties that I was looking to buy. Was diligent in keeping me informed of properties on the market and ensuring that I was first to see them. Would recommend for future engagement and to others. Thanks....
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Was this helpful? Yes
Aug 15,2014
Minithumbup
By:
Aug 15,2014
0 people found
this helpful
James Martin at Streets Ahead was helpful, courteous and answered all our enquiries extremely promptly and efficiently. We would not hesitate in recommending him as an agent to other prospective buyers. It was a pleasure to have used his expertise and services during the transaction....
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Was this helpful? Yes
Jun 24,2014
Minithumbup
By:
Jun 24,2014
2 people found
this helpful
Always available to contact and also contacted me on numerous occasions making sure everything was ok with solicitors and mortgage advisor etc. Makes sure everything runs smoothly....
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Was this helpful? Yes
Jun 04,2014
Minithumbup
By:
Jun 04,2014
2 people found
this helpful
I am very pleased with the service of the agent from Streets Ahead during my seeking properties in Purley. I experienced a truly professional service, swift reaction to the customer's request, either by email or phone, and good knowledge on the properties presented. Finally, I would suggest a more detailed introduction of properties on website and/or in the introduction documents distributed during the viewing, including the lease years and service charges. These numbers can be known from the...
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Was this helpful? Yes
Jun 03,2014
Minithumbdown
By:
Jun 03,2014
3 people found
this helpful
In a word: Incompetent. Wouldn't even recommend them to someone I didn't like. genuinely not sure quite what they do for the money I pay each month and every time I have to deal with them I wonder if I should simply sell the property and save myself the grief because it is grief - every month - dealing with them. At the start of the tenancy they handed all the sets of keys to tenant so they didn't have a set themselves, slow passing on rent (sits in their account earning them interest not y...
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What agent could do to change your mind?
provided a competent service
Was this helpful? Yes
May 21,2014
Minithumbup
By:
May 21,2014
2 people found
this helpful
James Martin was incredibly helpful in my search for a property in the local area. James listened to exactly what it was I was looking for and kept in regular contact with me throughout my search both by phone and email. Streets Ahead Purley are very professional and I would not hesitate to recommend them for your property search....
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Was this helpful? Yes
May 19,2014
Minithumbup
By:
May 19,2014
3 people found
this helpful
Stephane was good at keeping me informed and up to date with the property as well as giving regular updates on alternative properties. He brokered a fair deal resulting in he property offer being accepted....
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Was this helpful? Yes
May 16,2014
Minithumbup
By:
May 16,2014
1 people found
this helpful
We have used used Streetsahead for home purchases in the past and now recently for letting. Lisa Adams was very helpful in the lettings. Dispite the initial disatisfication with how the property was being handled by the addiscombe office removing it from rental before recieving any references or credit checks. Lisa stepped up resolved Apolagised and ensured nothing went wrong from there onwards. It did take a while to let the property however Lisa delivered on her promises. Communication was e...
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Was this helpful? Yes
May 15,2014
Minithumbup
By:
May 15,2014
2 people found
this helpful
Very happy with the level of service from James Martin. Thank you for your help and with giving me contact details for Andrew Sheen. Much appreciated. Ryan...
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Was this helpful? Yes
May 14,2014
Minithumbup
By:
May 14,2014
1 people found
this helpful
The agent found some great tenants for my property and managed to conduct a viewing and get them to sign while I was out of the country. After having not worked with Streets Ahead for sometime, it was great to work with a familiar face once again....
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Was this helpful? Yes
May 14,2014
Minithumbup
By:
May 14,2014
1 people found
this helpful
After our first offer fell through Lisa was so helpful and found us a flat perfectly suited to our needs. I found her friendly and knowledgeable and extremely efficient in helping us find our new home. I would definitely use streets ahead again if I needed to in the future!...
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Was this helpful? Yes
May 13,2014
Minithumbup
By:
May 13,2014
2 people found
this helpful
I have been trying to find a property for investment and Stefano has taken much trouble forwarding suitable properties and assisted at the viewing with providing further details. he has always been very friendly and polite....
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Was this helpful? Yes
May 13,2014
Minithumbup
By:
May 13,2014
1 people found
this helpful
Lisa has given us excellent service from the start. We viewed a property we loved and were disappointed when we didn\'t get it, Lisa helped the situation with her fantastic customer service, and the next property we viewed we were lucky enough to have our offer accepted. Lisa is an asset to streets ahead, without a doubt! She had made our lives a thousand times easier looking for a place and I would recommend her service to anyone looking for a place to let near Purley....
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Was this helpful? Yes
May 09,2014
Minithumbup
By:
May 09,2014
2 people found
this helpful
James was very good with contacting me on a regular and often daily basis informing me of properties that would be of interest to us. He was always energised and polite, and it felt a personal service rather than with some estate agents where it feels just a rushed sales call where they do not have any time for you at all, and are only interested in making a sale! James was also very helpful when having to resending the information if I had mislaid the email or was unsure which property he was r...
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Was this helpful? Yes
May 08,2014
Minithumbup
By:
May 08,2014
2 people found
this helpful
Stefano Serpillo provided an excellent service in my search for a new property. He was couteous and listened to my requirements. Properties identified were suitable. He was on time at all viewings and courteous throughout. Both my daughter and I have recently had properties identified by Stefano in our separate house purchases. Stefano is a credit to your agency....
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Was this helpful? Yes
May 02,2014
Minithumbup
By:
May 02,2014
3 people found
this helpful
I am in the process of purchasing 2 properties and Stefano has been very helpful in all aspects in terms of response to questions asked and in assisting me in my purchases...
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Was this helpful? Yes
May 01,2014
Minithumbup
By:
May 01,2014
3 people found
this helpful
V proactive. Friendly and helpful. Great and timely communication. Excellent team work. It's been a pleasure doing business with them....
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Was this helpful? Yes
Apr 10,2014
Minithumbup
By:
Apr 10,2014
2 people found
this helpful
Lisa Adams of Streets Ahead Purley has been very professional, friendly and proactive all throughout the time we have been searching for a tenant. Our experience with Lisa Adams has surpassed our expectations in dealing with agents and is an absolute credit to Streets Ahead. Her calm and friendly approach eased our tensions whenever we had any concerns or queries. She is very attentive and did not put any pressure on us when we were faced with tricky situations. Stefano and Dominic and th...
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Was this helpful? Yes
Apr 08,2014
Minithumbup
By:
Apr 08,2014
2 people found
this helpful
Stefano was punctual and efficient and guided us through the property with a personable disposition. He negotiated our purchase quickly and effectively. Very grateful!...
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Was this helpful? Yes
Mar 11,2014
Minithumbup
By:
Mar 11,2014
1 people found
this helpful
Everything went smoothly having Lisa as an agent. Her communication skills were excellent and she worked tirelessly to ensure that the whole process was as efficient as possible. I have no hesitation in recommending her, as well as Streets Ahead....
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Was this helpful? Yes
Feb 04,2014
Minithumbup
By:
Feb 04,2014
2 people found
this helpful
After a previous sale fell through, I contacted Stefano regarding viewing a property which he arranged very quickly. From the outset he was professional yet personal - he was able to share his own experiences and relate to me as much as possible. This is the perfect way to build a relationship for someone is the initial point of contact for clients when looking to buy a property. During the viewing he demonstrated excellent knowledge of the area, the flat and the current vendors, which gave ...
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Was this helpful? Yes
Jan 30,2014
Minithumbup
By:
Jan 30,2014
2 people found
this helpful
Stefano was extremely helpful and professional with the sale of my property. This was a very quick process and would recommend using stefano and streets ahead in the future....
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Was this helpful? Yes
Jan 29,2014
Minithumbup
By:
Jan 29,2014
2 people found
this helpful
Stefano and Dominic have been absolute stars in the sale of our property. Very helpful, professional and spot on with valuation and knowing the property details. Would recommend using streets ahead to anyone . We\'ll done and a very big thank you....
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 64% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £175,000
  • Max: £325,000

Letting
  • Min: £0
  • Max: £0

NAEA TPOS DPS Relocation Agent Network


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 3 25 4 17 0 42 0 16 0
Lisa Adams - upload your photo Lisa Adams
27 reviews

About Lisa No description set View full profile
Stefano Serpillo - no image available Stefano Serpillo
Negotiator
25 reviews

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Nick McDonald - upload your photo Nick McDonald
1 reviews

About Nick No description set View full profile
Emma Mackay - upload your photo Emma Mackay
1 reviews

About Emma No description set View full profile
Gail  - upload your photo Gail
1 reviews

About Gail No description set View full profile

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