“First off they sent agents to our house to give ......”
1 Star Review
Jun 23,2015
By:
'Anonymous'
Jun 23,2015
Branch: Croydon, 219 - 221 Lower Addiscombe Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CR0
Branch: Croydon, 219 - 221 Lower Addiscombe Road
Lettings (as a Landlord)
Postcode: CR0
7
people found
this helpful
First off they sent agents to our house to give us a load of rubbish about their awards and how they are ahead of the competition. The promise that by paying them a percentage of the monthly rent that we receive, they will take care of the legal side and conduct regular checks to make sure the tenants do not break the agreed rules. They assured us that only top professionals would be considered for our annex. They rented the annex to a supposed Doctor which in actual fact was a falsehood unless he is a Doctor of Dominoes. Right from the word go they broke most rules, they brought in pets without speaking to us and thought they could hide this, they used up so much hot water and electricity the boiler and the meter broke down several times. They are not a big family just 3 of them. They are running what I can only guess by the loud machine like noises a factory of some sort. When we spoke to Streets Ahead they assured us they checked up on them regularly somehow missing out the new pets and the unbelievable exorbitant use of hot water and electricity so much so from a financial point of view there was absolutely no point in letting the annex out. We have issued an eviction notice to the tenants to which Streets Ahead assured they would take care of the eviction. They are supposed to be leaving next week and I am sceptical that this will be done on time. Never will we EVER use Streets Ahead to let out our annex. They added absolutely no value and the promised service was not delivered to any standard. We used Streets Ahead to give us peace of mind. We are not experienced landlords and we do not know the law's and so therefore we were taken advantage of by both the tenants and Streets Ahead. Bottom line is we would have had the same problems with or without Streets Ahead and they took a hefty percentage for doing absolutely nothing. My advice is to avoid this agency for your letting needs unless you have time to keep calling, complaining and staying on top of them. Unfortunately we are working professionals and do not have the time, patience or energy to make sure that a service we are paying for is actually delivering.
7
people found
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