“Unprofessional is the best I can say of them. When ......”
1 Star Review
Mar 03,2017
By:
'DONOTUSETHEM'
Mar 03,2017
Branch: Rochdale, 106 Yorkshire Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: OL11
Branch: Rochdale, 106 Yorkshire Street
Sales (as a Vendor)
Postcode: OL11
4
people found
this helpful
Unprofessional is the best I can say of them. When my first accepted buyer dropped out nobody called to tell me until I thought I would just check in with them 2 weeks after his offer, prior to instructing my solicitor. This buyer had dropped out 2 days after offering & Cowell Norford did not bother to tell me. Next accepted offer - Cowell Norford told me the buyer's mortgagor sent a surveyor to the property & requested a structural survey, which I had done for £260. Then I was told my buyer was on holiday for 2 weeks, so no communications necessary between us. I had to call them a week after the buyer should have returned but then they said "sorry did we say 2 weeks, we meant a month". At that point Cowell Norford stopped communicating with me. So when that month was up I telephoned Cowell Norford, left messages, sent emails - no response from them apart from being fobbed off on the phone with a "oh she's in a meeting" "oh she's not at her desk" "oh she's not in today". Then one day I phoned yet again & was told "the truth is... we have had problems getting the buyer into the office - she has not even been in for us to vet her financially for a mortgage". So, who was that surveyor if the buyer did not have a mortgage? LIARS! For 3 weeks I attempted to get a proper progress report from Cowell Norford and all the time - probably since they took on the property last September - they were using my property to fraudulently advertise their "services" and then upped the deceit to a SOLD STC status - claiming a success where there was none, and where there had never been a buyer or a surveyor or a mortgagor. They had every opportunity to speak to me, email me, write to me, and having no explanation, having been caught out, they chose to remain silent. EVEN WHEN I EMAILED THE OWNER OF THE COMPANY - HE TOO IGNORED MY EMAIL!! Unbelievably unprofessional! In 40 years of buying and selling property I have never come across such flagrant deceit. They give estate agents a bad name. Don't go near them! (Note: options on this site do not include "Instructed to SELL property" nearest option is SOLD - well they did NOT sell obviously, but I've had to tick that option as the closest)
4
people found
this helpful
Was this helpful?
Yes