Rochdale, OL16
4.3/5, 170 reviews
85% recommended
81% sales valuation accuracy
86% sales fee satisfaction
67% lettings valuation accuracy
89% lettings fee satisfaction
Estate Agents | Letting Agents in Rochdale | Cowell & Norford

“Jokers...”

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Aug 06,2018
Minithumbdown
By: 'Mrs'
Aug 06,2018
5 people found
this helpful
*I was lied to from day one. Viewed a property to rent and received a phone call the following day saying if I paid the application fees straight away the house would be taken off the market for me. This was a lie, it wasn't taken off the market. 3 days later I went into the office with all the paperwork they requested and was told after the credit checks we'd get a moving in date. Another lie, as there was another applicant we weren't told about who I assume had also been scammed out of the application fee.
In the end our credit check failed so I asked for our money back, I was told it was non refundable as they had spent it all on our credit check. After a brief argument with the "manager" I was refunded half the money.
I found the "manager" to be a little unprofessional and didn't seem to care that her staff had lied to me.

I have just applied for another property through a decent agency and they have done the credit check without taking a penny off me first.
Was this helpful? Yes
By: Mrs Fin
Sep 17, 2018
Thank you for that, I wasn't aware. I have since got a property through a different estate agent who were brilliant and didn't ask for a penny until the credit checks had been completed.
By: X
Sep 17, 2018
I wouldn't just accept half, you should go to the ombudsman as they have been in trouble for this on many occasion

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Opening Hours
Address

Cowell & Norford
106 Yorkshire Street
Rochdale
Lancashire
OL16 1JY
01706 860444

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 81% 86% £46,000 £260,000
Lettings 67% 89% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
20 3 49 5 35 4 28 2 13 11
Areas covered
  • OL16
  • norden
  • OL15
  • bamford
  • OL10
  • milnrow
  • OL11
  • newhey
  • M25
  • littleborough
  • M26
  • whitworth
  • M45
  • castleton
  • BL0
  • BL8
  • BL9
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS
Latest Properties

No Properties

Images & Videos

“Exceptional Customer Service...”

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Aug 07,2024
Minithumbup
Christina
By: 'David Edmondson'
Aug 07,2024
0 people found
this helpful
I am a property professional and work with many agents. Christina and the team have gone above and beyond what I could have hoped for in terms of the levels of customer service and professionalism, it has been outstanding. They are a pleasure to work ...
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“Highly professional, great service...”

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Jul 27,2024
Minithumbup
Christina
Dominique
By: 'Sarah'
Jul 27,2024
0 people found
this helpful
I bought a house recently through Cowell and Norford, the transaction was dealt with by Christina Lancaster and Dominique. Excellent communication and highly professional throughout. Really impressive customer service, I would not hesitate to recommend their services, and would use them for any future property ...
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“Very friendly and Professional kept me up dat......”

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Feb 01,2024
Minithumbup
Christina
Dominique
By: 'Amanda Payne'
Feb 01,2024
0 people found
this helpful
Very friendly and Professional kept me up date with progress throughout...
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“Very friendly and professional service kept m......”

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Feb 01,2024
Minithumbup
Dominique
Christina
By: 'Amanda'
Feb 01,2024
0 people found
this helpful
Very friendly and professional service kept me outdated with progress all the way through...
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“I have recommended potential sellers to use C......”

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Sep 15,2023
Minithumbup
Christina
By: 'Ben'
Sep 15,2023
0 people found
this helpful
I have recommended potential sellers to use C&N. All staff are eager and Christina is especially helpful; this was hugely appreciated when it’s something as nerve wracking as purchasing a house. Thank you....
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“Requested a viewing for a property, we were a......”

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Feb 08,2021
Minithumbdown
By: 'UnhappyBuyer'
Feb 08,2021
1 people found
this helpful
Requested a viewing for a property, we were asked if we had an AIP, we did however they continued to push to make us to go with their brokers despite us repeatedly telling them we were happy with our rate. They then sent an unprofessional ...
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“Requested a viewing for a property after emai......”

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Feb 08,2021
Minithumbdown
Dominique
By: 'Saf'
Feb 08,2021
2 people found
this helpful
Requested a viewing for a property after emailing them, I was asked several personal questions one being if I had an AIP & how much deposit I was looking to put down, I answered everything, she then started suggesting and moreover pushing me to go with ...
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“I had spoken to harry from the sales departme......”

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Aug 19,2020
Minithumbup
Harry
By: 'Zehda'
Aug 19,2020
1 people found
this helpful
I had spoken to harry from the sales department and ben from the letting department they are a legend to speak to give some good advice on both propertys very reliable and trustworthy hope we have more agents like these 2 keep up the hard work. ...
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“Exemplary Service...”

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Jul 27,2020
Minithumbup
Hayley
Jonny
By: 'Carol'
Jul 27,2020
0 people found
this helpful
I have recently sold a property through the Milnrow office of Cowell and Norford and have been totally impressed with the professional service provided by Hayley and Jonny. Nothing was too much trouble for them during this difficult Covid19 period. They provided an exemplary service ...
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“Do not rent property off these people because......”

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Feb 20,2020
Minithumbdown
By: 'nicholas'
Feb 20,2020
2 people found
this helpful
Do not rent property off these people because if you ever want to move they will tell the other estate agency that you do not pay your rent on time , even though you do . They make you out to be a bad tenant.This is ...
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“Fab excellent service, Natalie has been so he......”

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Feb 17,2020
Minithumbup
Natalie
By: 'Kimberley'
Feb 17,2020
0 people found
this helpful
Fab excellent service, Natalie has been so helpful throughout couldn't ask for more really. Would definitely recommend to friends and family....
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“Absolutely awful and unprofessional. We had a......”

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Feb 12,2020
Minithumbdown
By: 'Sami'
Feb 12,2020
2 people found
this helpful
Absolutely awful and unprofessional. We had an arranged time for a 5:30 valuation. No-one turned up despite confirming at 5pm with them. 6:30pm and noone is here, and no call or email to cancel. Beyond disgusting. If I can't trust you with a valuation, there's no ...
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“Cowell & Norford was a recoomendation to us w......”

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Jan 29,2020
Minithumbup
By: 'Vivien'
Jan 29,2020
0 people found
this helpful
Cowell & Norford was a recoomendation to us when selling our house and was very impressed with the prompt responses and such a speedy sale! A well communicated team with a very professional approach. May I also add how happy we are with the financial advice ...
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“I would like to say thankyou to Cowell and no......”

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Jan 22,2020
Minithumbup
By: 'Samantha'
Jan 22,2020
0 people found
this helpful
I would like to say thankyou to Cowell and norford especially to jenny who was very helpful in completing the process to apply for rental. Very professional and friendly....
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“I need a new carpet would prefare a wooden fl......”

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Oct 15,2019
Minithumbup
Natalie
Chris
By: 'Nicola'
Oct 15,2019
0 people found
this helpful
I need a new carpet would prefare a wooden floor with avin 2 children age 6 and 8 we av bikes n stuff it be better wit a wooden floor as we av no storage wot so ever n would be easier to keep clean...
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Attachments

Review file
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“Need to speak to somebody regarding maintenan......”

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Sep 16,2019
Minithumbdown
By: 'Stacie'
Sep 16,2019
0 people found
this helpful
Need to speak to somebody regarding maintenance. I have been told to request deb. It is regarding a leaking bath and damp / mould in one of the bedrooms....
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“A professional service with good communicatio......”

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Aug 14,2019
Minithumbup
By: 'Zaffar'
Aug 14,2019
0 people found
this helpful
A professional service with good communication throughout the process. Hiccups resolved in an appropriate manner. There has always been a friendly and helpful team member on the other side of the phone. We are happy with the sale of the property and the efforts made ...
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“Brilliant !...”

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May 30,2019
Minithumbup
Danielle
By: 'Carole'
May 30,2019
0 people found
this helpful
Danielle was friendly, approachable and very responsive and proactive throughout my house purchase. I would recommend Danielle and the rest of the team to anyone buying or selling. Made buying my house really easy....
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Comment on agent fees
N/A
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“Great Service...”

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Mar 04,2019
Minithumbup
Ben
By: 'JT'
Mar 04,2019
0 people found
this helpful
We have dealt with Ben several times and have always found him to be very helpful. His honest advice has been very beneficial in both the purchase and rental of our properties....
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“Great Service...”

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Feb 21,2019
Minithumbup
By: 'hugohugo'
Feb 21,2019
0 people found
this helpful
Had a great experience with an agent called Sam today. He was charming and informative, ensuring the information was delivered quickly yet still provided comprehensive detail....
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“Efficient, persistent and rewarding...”

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Jan 31,2019
Minithumbup
John
By: 'Michael'
Jan 31,2019
0 people found
this helpful
We placed our property with Cowell & Norfold after John Lally kept in touch by phone, offering a professional service. The company visited our house, placed it on their site and we obtained a firm offer within the first week. We can strongly recommend both John ...
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“Professional polite and friendly...”

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Jan 07,2019
Minithumbup
Jenny
By: 'Phillip'
Jan 07,2019
0 people found
this helpful
Made the whole process start to finish very easy by keeping me well informed and was very polite and friendly throughout...
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Comment on agent fees
Fair fees
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“Great Service...”

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Nov 07,2018
Minithumbup
Marcella
By: 'Angela'
Nov 07,2018
0 people found
this helpful
A big thank you to Danielle at Yorkshire Street branch Rochdale, for all her help, advice and excellent service. She kept us up to date with, and did all she could'nt to help us. replied promptly to all calls and emails, would highly recommend Danielle ...
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Comment on agent fees
A liitle pricey, but ! had great service, with a local but well established company, with very experienced staff
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“Highly recommend *****...”

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Sep 30,2018
Minithumbup
By: 'William'
Sep 30,2018
0 people found
this helpful
I have dealt with the guys at Cowell-Norford and they have gone above and beyond to help me find my ideal first home. I am yet to purchase one, however the process of finding information has felt effortless and simple! I would 100% recommend Cowell Norford ...
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Comment on agent fees
Ok
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“I would not recommend this company at all to sell your property...”

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Sep 23,2018
Minithumbdown
By: 'Emma'
Sep 23,2018
3 people found
this helpful
I was in my notice period whem i finally sold my property. I got told by 2 people that had rang the office for information about my property and both said the same that they sound like they dont want to be there and just generally ...
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Comment on agent fees
Rediculously high (BAD)
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“AVOID AT ALL COSTS - Zero Stars if possible!...”

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Sep 19,2018
Minithumbdown
By: 'Ol16'
Sep 19,2018
3 people found
this helpful
AVOID! They take two deposits for one house and keep both potential tenants waiting ! Yet the policy states the property is 'taken off the market, whilst credits checks are run' !...
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Comment on agent fees
BAD
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“Jokers...”

Share on :
Aug 06,2018
Minithumbdown
By: 'Mrs'
Aug 06,2018
5 people found
this helpful
*I was lied to from day one. Viewed a property to rent and received a phone call the following day saying if I paid the application fees straight away the house would be taken off the market for me. This was a lie, it wasn't ...
read full review
Was this helpful? Yes
By: Mrs Fin
Sep 17, 2018
View all comments (2)
Thank you for that, I wasn't aware. I have since got a property through a different estate agent who were brilliant and didn't ask for a penny until the credit checks had been completed. ...

“Poor service...”

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Mar 21,2018
Minithumbdown
By: 'Paul@Bank'
Mar 21,2018
6 people found
this helpful
Cowell Norford promote a very good service and assure protection for Landlords. HOWEVER they fail to provide the service offered and do not protect the landlord. They charge ridiculous fees, and employ contractors who charge rip-off prices for any repairs. Too any staff constantly passing ...
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Comment on agent fees
Extortionate fees and hidden charges.
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“Very professional and helpful when viewing properties. Also advised on ......”

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Feb 06,2018
Minithumbup
Chris
By: 'The'
Feb 06,2018
0 people found
this helpful
Very professional and helpful when viewing properties. Also advised on local amenities as new to area. Made our application quick and stress free. Thanks very much for all your help....
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Comment on agent fees
Very good
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“Excellent service, very friendly staff, I would recommend using Cowell ......”

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Nov 17,2017
Minithumbup
Dominique
Marcella
By: 'Alex'
Nov 17,2017
0 people found
this helpful
Excellent service, very friendly staff, I would recommend using Cowell and Norford for selling your house or as a management service for letting...
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Comment on agent fees
Good
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Staff picture Kirsten
(20)
Staff picture Natalie
(13)
Staff picture Chris
(11)
Staff picture Ben
(10)
Staff picture Deb
(8)
No image available Marcella
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Staff picture Christina
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No image available Dominique
(5)
No image available John
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No image available Jenny
(1)
No image available Hayley
(1)
No image available Jonny
(1)
No image available Harry
(1)
Staff picture Michael
(0)
Staff picture Dan
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No image available Robert
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

In the first instance please put your complaint in writing to our Sales Manager, Christina Lancaster. We are also a member of the Property Ombudsman Scheme
Last updated at 2:30 PM 30/10/2017 by allAgents

Awards won by Cowell & Norford, Rochdale OL16 1JY



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