Rochdale, OL16
4.3/5, 168 reviews
85% recommended
80% sales valuation accuracy
86% sales fee satisfaction
67% lettings valuation accuracy
89% lettings fee satisfaction



Property Features

We opened our doors nearly 40 years ago and have widely been£regarded as the areas leading and most respected independent property sales and lettings business, with a strong emphasis on great service and impressive results.Our local knowledge and expertise is undeniable. Over the years we have challenged tradition to ... show more We opened our doors nearly 40 years ago and have widely been£regarded as the areas leading and most respected independent property sales and lettings business, with a strong emphasis on great service and impressive results.

Our local knowledge and expertise is undeniable. Over the years we have challenged tradition to improve the way our industry operates in reposnse to our customers needs.

We are proactive, innovation is at the heart of every area of our business. We are absolutely committed to delivering an exceptional service that exceeds the expectation of our clients. Our customer service questionnaire consistently show that 97% of our customers rated our service as outstanding and would be happy to recommend us to friends and family. A record we are very proud of.

We believe in strong marketing strategies and maximum exposure whilst offering competitive fees. We offer a complete spectrum of services, if its about property - we can help!
Our select brand leads the way£in showcasing£large or£highly individual homes. Properties are often presented with video footage including drone images creating a unique perspective, professional photography, individual£property micro websites and many other unique and high quality marketing tools.

We will work timelessly on your behalf to exceed your expectations of our service and our abilities. These are our principles, they are at the heart of everything we do.

...left to get your reviews in for the
2024 allAgents People Awards


Opening Hours
Address

Cowell & Norford
106 Yorkshire Street
Rochdale
Lancashire
OL16 1JY
01706 860444

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 86% £46,000 £260,000
Lettings 67% 89% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
20 3 49 5 34 4 27 2 13 11
Areas covered
  • OL16
  • norden
  • OL15
  • bamford
  • OL10
  • milnrow
  • OL11
  • newhey
  • M25
  • littleborough
  • M26
  • whitworth
  • M45
  • castleton
  • BL0
  • BL8
  • BL9
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS
Latest Properties

No Properties

Images & Videos

“SOLD within 9 days without even putting a for sale board ......”

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Jun 02,2015
Minithumbup
By: 'PP'
Jun 02,2015
1 people found
this helpful
SOLD within 9 days without even putting a for sale board up!. From putting the property up for sale to completion was less than 8 weeks. First contact was Sam Raey who gave us good advice but was happy for us to market the propert as a ...
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Comment on agent fees
Certainly not the cheapest in Rochdale but as we always say you get what you pay for in life and if you want a quality service, which is what we received, we were happy to pay for it.
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“Danielle provided a very helpful and professional service, in respect ......”

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May 12,2015
Minithumbup
Danielle
By: 'ST'
May 12,2015
1 people found
this helpful
Danielle provided a very helpful and professional service, in respect of the viewings, making/negotiating the offer and following up well until completion. Timely, efficient, a pleasure to deal with....
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“I have been with Cowell and Norford many years and ......”

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May 06,2015
Minithumbup
By: 'Claude'
May 06,2015
0 people found
this helpful
I have been with Cowell and Norford many years and I am pleased to report that their services has been first class and I would recommend this company to any landlords that have properties to let and maintain....
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By: Georgia
May 06, 2015
View all comments (1)
Thank you for the lovely comment on our services! We hope to always strive for the best service we can provide for you. ...

“James did a fantastic job getting us our mortgage, there ......”

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Apr 23,2015
Minithumbup
By: 'Kev+Bex'
Apr 23,2015
0 people found
this helpful
James did a fantastic job getting us our mortgage, there were a few hurdles with me being self-employed, but he was brilliant. And Francesca was also very helpful and nothing was ever too much for her!...
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“Bought a property using cowell and norford, dealt with danielle, ......”

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Apr 15,2015
Minithumbup
By: 'p'
Apr 15,2015
0 people found
this helpful
Bought a property using cowell and norford, dealt with danielle, who was very professional, got all the answers i needed and kept me updated even though she was dealing with a less than helpful ( no swearing allowed!) solicitor called pannones in manchester (avoid!!). plenty of ...
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Comment on agent fees
no fees as buying
Was this helpful? Yes

“Truly terrible customer service.I was lied to from start ......”

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Feb 02,2015
Minithumbdown
Hayley
By: 'Adam'
Feb 02,2015
5 people found
this helpful
Truly terrible customer service. I was lied to from start to finish, I placed an offer the 15 Novemeber and was told by Francesca that I should be in before Christmas as the property was empty. I was also advised to use their solicitor as it ...
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What agent could do to change your mind?
Answer my complaint. Acknowledge and respond to numerous queries that were made, and ignored throughout the sales process.
Attached Filesnbsp;
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“This was the first time Renting a property and wasn't ......”

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Nov 22,2014
Minithumbup
By: 'Heather'
Nov 22,2014
0 people found
this helpful
This was the first time Renting a property and wasn't sure where to start. I was told by friends Cowell & Norford was the place to go. Greg and Stephanie did an excellent job in keeping me informed and made it a smooth stress free experience. ...
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“Great service really happyWould recommend their letting service...........,Always really ......”

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Nov 21,2014
Minithumbup
By: 'Miss'
Nov 21,2014
0 people found
this helpful
Great service really happy Would recommend their letting service..........., Always really helpful over the phone and follow up with any questions...
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“Vicky was very helpfull at all times and kept me ......”

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Nov 17,2014
Minithumbup
By: 'Mr'
Nov 17,2014
0 people found
this helpful
Vicky was very helpfull at all times and kept me informed of all interested parties at all times and achieved a good price for our property....
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Comment on agent fees
Thought the fees of 1.75% were high and did not have any time to negotiate this. Other high street agents are between 1 and 1.5%
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“I am currently in the process of buying a property ......”

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Oct 10,2014
Minithumbup
Danielle
By: 'Luc'
Oct 10,2014
0 people found
this helpful
I am currently in the process of buying a property from cowell and Norford and have been very impressed with Danielle and Her friendly, informative and helpful correspondence. She has kept me informed and up to date with everything So far and I hope to ...
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“I feel Cowell Norford are a very professional company who ......”

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Oct 10,2014
Minithumbup
By: 'Becky'
Oct 10,2014
0 people found
this helpful
I feel Cowell Norford are a very professional company who promptly deal with all aspects of property sales.  In my experience Sam Raey has been instrumental in the successful purchase of our new home. He was the key member in the deal negotiations and played ...
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“She was there anytime I rang her and was able ......”

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Oct 08,2014
Minithumbup
By: 'Philip'
Oct 08,2014
0 people found
this helpful
She was there anytime I rang her and was able to answer all my concerns. She kept me informed on every stage of the sale, either by email or phone, I will use them again when I sell again....
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“The whole team are fantastic. The initial application process was ......”

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Jul 27,2014
Minithumbup
By: 'Peter'
Jul 27,2014
0 people found
this helpful
The whole team are fantastic. The initial application process was smooth and we felt straightaway that we could approach them if we had any issues. As it turned out we had some very noisy neighbours, the guys at C&N were very helpful and managed ...
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Comment on agent fees
Extremely fair fees, we have paid a lot more with the agents of our new place!
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“The service at Cowell and Norford was absolutely fantastic! The ......”

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Jul 25,2014
Minithumbup
By: 'James'
Jul 25,2014
0 people found
this helpful
The service at Cowell and Norford was absolutely fantastic! The staff are friendly and always happy to help. When dealing with problems they are efficient and were always effective in finding a solution. They build positive relationships with tenants which makes the process of moving ...
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“I initially chose to rent my property through Cowell & Norford ......”

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Jul 14,2014
Minithumbup
By: 'D.mahoney1995'
Jul 14,2014
0 people found
this helpful
I initially chose to rent my property through Cowell & Norford as they appeared professional and friendly on their website and were described as such, by other reviewers. In letting from cowell & norford, I received any support or advice that I needed by contacting them through ...
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Comment on agent fees
As a first time tenant, I was not initially aware of the fees involved in renting a property, but upon comparison with other prices found on online forums, I would say on the whole that Cowell & Norford charge very fair fees.
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“We interviewed lots of agents before finally picking cowell norford, ......”

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Jul 11,2014
Minithumbup
By: 'PAM'
Jul 11,2014
0 people found
this helpful
We interviewed lots of agents before finally picking cowell norford, and im so glad we did. We have had great piece of mind that our property is being managed well and that they go in the property and do a report to ensure everythings ok. ...
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Comment on agent fees
obviously I would like the fees to be lower, but after saying that the house is being fully managed.
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“The service I received from Cowell & Norford has been impeccable. ......”

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Jul 08,2014
Minithumbup
By: 'Ricky'
Jul 08,2014
0 people found
this helpful
The service I received from Cowell & Norford has been impeccable. Each member of staff has been professional in manner and has given me advice beyond their duty. From advice in letting, and selling I cannot rate Cowell and Norford any higher but 10/10 for service and ...
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“I chose to deal with Cowell and Norford because of ......”

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Apr 17,2014
Minithumbup
By: 'Sam'
Apr 17,2014
1 people found
this helpful
I chose to deal with Cowell and Norford because of their reputation and their positive appriach to selling and letting property, the reputation is deserved and the experience we have had overall is positive. I highly recommend them and in particular Greg Ainsworth for have ...
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“Cowell & Norford have rented my property for me for the ......”

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Apr 14,2014
Minithumbup
By: 'Alison'
Apr 14,2014
1 people found
this helpful
Cowell & Norford have rented my property for me for the last 8 years. During this time they have ensured I have been informed of any problems regarding my property and have helped me to rectify the issues as quickly as possible causing minimum disruption to the ...
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“2 weeks trying to view a property and they dont even ......”

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Apr 08,2014
Minithumbdown
By: 'bb'
Apr 08,2014
4 people found
this helpful
2 weeks trying to view a property and they dont even have a decency to return your calls. Appalling customer services....
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“exellent customer care service went above and beyond in my ......”

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Apr 07,2014
Minithumbup
By: 'Don'
Apr 07,2014
1 people found
this helpful
exellent customer care service went above and beyond in my opinion with helping us sell the house. very professional but also friendly . always returned our calls and kept us updated at all time...
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“Having used Cowell Norford services before we had no doubt ......”

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Mar 10,2014
Minithumbup
By: 'Mrs'
Mar 10,2014
1 people found
this helpful
Having used Cowell Norford services before we had no doubt that our requirements would be met. They are such friendly and helpful people and nothing was too much trouble for them. Once they found a purchaser they dealt with all viewings and meetings with the ...
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“The agent helped sort the tenancy and all the arrangements ......”

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Feb 17,2014
Minithumbup
By: 'Harry'
Feb 17,2014
1 people found
this helpful
The agent helped sort the tenancy and all the arrangements from collecting the keys, arranging a viewing of the property, reading of the meters. All of the things that you dont think of. All the arrangements went very smoothly. When we had a small problem ...
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“Steph was really helpful in finding me a tenant for ......”

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Feb 17,2014
Minithumbup
By: 'Dave'
Feb 17,2014
1 people found
this helpful
Steph was really helpful in finding me a tenant for my property which i had actually also purchased through Cowell & Norford. There appeared to be a waiting list of potential clients who had been alerted to my imminent purchase. Within 48 of completion, viewings had started. ...
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“I have used Cowell & Norford for in excess of five ......”

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Feb 13,2014
Minithumbup
By: 'Mr'
Feb 13,2014
1 people found
this helpful
I have used Cowell & Norford for in excess of five years as letting agent for my rental property and have found them to be very good at soucing new tenants as the need has arisen and therefore keeping the property occupied. Any issues that have ...
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“Overall, Sam provided an excellent service to us purchasing our ......”

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Jan 21,2014
Minithumbup
By: 'The'
Jan 21,2014
1 people found
this helpful
Overall, Sam provided an excellent service to us purchasing our first home. The only negative comment we had was how difficult it was sometimes trying to get hold of Sam, hence why we rated good and not excellent! Fortunately, the vendor gave us their telephone ...
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“This was the my first time using Cowell-Norford and I ......”

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Dec 24,2013
Minithumbup
By: 'Mr'
Dec 24,2013
1 people found
this helpful
This was the my first time using Cowell-Norford and I have been impressed by both their professionalism and communication, receiving regular updates about progress. Highly recommended and they will be getting more of my business in the future....
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“We decided to use Cowell & Norford to sell our home ......”

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Dec 19,2013
Minithumbup
By: 'Jules'
Dec 19,2013
1 people found
this helpful
We decided to use Cowell & Norford to sell our home for a number of reasons which included recommendation, good advertising and approachable and friendly sales staff. They also have a reputation in Rochdale for selling homes and being realistic on price. Throughout the sales process ...
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“We were a bit nervous about putting our property on ......”

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Dec 02,2013
Minithumbup
By: 'HOsullivan'
Dec 02,2013
1 people found
this helpful
We were a bit nervous about putting our property on the market as we were not sure what sort of price we would get. Cowell and Norford made sure we got a fair price for our property and that it was properly handled from beginning ...
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“After having my property on the sale with another local ......”

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Dec 02,2013
Minithumbup
By: 'Gill'
Dec 02,2013
1 people found
this helpful
After having my property on the sale with another local agent with a sale falling through I decided to change to Cowell and Norford. The used targeted marketing to gain my business so I hoped that they would be equally proactive in marketing my property ...
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Staff picture Kirsten
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Staff picture Deb
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No image available Marcella
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Staff picture Christina
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No image available Dominique
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

In the first instance please put your complaint in writing to our Sales Manager, Christina Lancaster. We are also a member of the Property Ombudsman Scheme
Last updated at 2:30 PM 30/10/2017 by allAgents

Awards won by Cowell & Norford, Rochdale OL16 1JY



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