Rochdale, OL16
4.3/5, 168 reviews
85% recommended
80% sales valuation accuracy
86% sales fee satisfaction
67% lettings valuation accuracy
89% lettings fee satisfaction

Property Features

We opened our doors nearly 40 years ago and have widely been£regarded as the areas leading and most respected independent property sales and lettings business, with a strong emphasis on great service and impressive results.Our local knowledge and expertise is undeniable. Over the years we have challenged tradition to ... show more We opened our doors nearly 40 years ago and have widely been£regarded as the areas leading and most respected independent property sales and lettings business, with a strong emphasis on great service and impressive results.

Our local knowledge and expertise is undeniable. Over the years we have challenged tradition to improve the way our industry operates in reposnse to our customers needs.

We are proactive, innovation is at the heart of every area of our business. We are absolutely committed to delivering an exceptional service that exceeds the expectation of our clients. Our customer service questionnaire consistently show that 97% of our customers rated our service as outstanding and would be happy to recommend us to friends and family. A record we are very proud of.

We believe in strong marketing strategies and maximum exposure whilst offering competitive fees. We offer a complete spectrum of services, if its about property - we can help!
Our select brand leads the way£in showcasing£large or£highly individual homes. Properties are often presented with video footage including drone images creating a unique perspective, professional photography, individual£property micro websites and many other unique and high quality marketing tools.

We will work timelessly on your behalf to exceed your expectations of our service and our abilities. These are our principles, they are at the heart of everything we do.
Estate Agents | Letting Agents in Rochdale | Cowell & Norford

Latest Reviews

View all Reviews 168
1st Feb 2024
reviewed by 'Amanda Payne'
“Very friendly and Professional kept me up date with progress throughout...”
1st Feb 2024
reviewed by 'Amanda'
“Very friendly and professional service kept me outdated with progress all the way through...”
15th Sep 2023
reviewed by 'Ben'
“I have recommended potential sellers to use C&N. All staff are eager and Christina is especially helpful; this was ......”
8th Feb 2021
reviewed by 'UnhappyBuyer'
“Requested a viewing for a property, we were asked if we had an AIP, we did however they continued to ......”
8th Feb 2021
reviewed by 'Saf'
“Requested a viewing for a property after emailing them, I was asked several personal questions one being if I had ......”
19th Aug 2020
reviewed by 'Zehda'
“I had spoken to harry from the sales department and ben from the letting department they are a legend to ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Cowell & Norford
106 Yorkshire Street
Rochdale
Lancashire
OL16 1JY
01706 860444

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 86% £46,000 £260,000
Lettings 67% 89% £375 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
20 3 49 5 34 4 27 2 13 11
Areas covered
  • OL16
  • norden
  • OL15
  • bamford
  • OL10
  • milnrow
  • OL11
  • newhey
  • M25
  • littleborough
  • M26
  • whitworth
  • M45
  • castleton
  • BL0
  • BL8
  • BL9
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

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Images & Videos
Cowell & Norford Image 1
Bury, BL9
Milnrow, OL16
Rochdale, OL16

“Kirsten was polite, professional and very approachable. I was anxious ......”

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Oct 30,2016
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Kirsten
By: 'Maria'
Oct 30,2016
2 people found
this helpful
Kirsten was polite, professional and very approachable. I was anxious to get into the property so called up several times but she never made me feel like a nuisance and was happy to keep me updated with my application process....
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“James is an outstanding agent representing his organisation due to ......”

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Oct 26,2016
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By: 'Iqbal'
Oct 26,2016
0 people found
this helpful
James is an outstanding agent representing his organisation due to his people skills I have now made an offer to purchase a house. Which I think I wouldn't have done if James didn't make all the necessary arrangements around my busey schedule. We are now. ...
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Comment on agent fees
Good
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By: James Gaskin
Oct 26, 2016
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Hi Mr Iqbal. Many thanks for your kind words, it was a great pleasure assisting you in your house search and I am delighted the house you have bought is to your liking. I look forward to speaking to you in the not too distant future. James ...

“I used the services of James to purchase a property, ......”

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Oct 24,2016
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By: 'Simon.'
Oct 24,2016
0 people found
this helpful
I used the services of James to purchase a property, I found him to be friendly and professional in all dealings. He attempted to find answers to all the questions I had about the property and it's location. I would definitely recommend his services....
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Comment on agent fees
Agent fees commensurate with the market norm.
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By: James Gaskin
Oct 24, 2016
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Hi Simon, Many thanks for your kind review, it was with great pleasure that I had the opportunity to service you and look forward to any future interactions we may have. Kindest regards, James Gaskin ...

“Having never rented a property before. I have nothing to ......”

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Oct 20,2016
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Kirsten
By: 'Val'
Oct 20,2016
1 people found
this helpful
Having never rented a property before. I have nothing to compare with, but, I found Kirsten very helpful with all the questions I asked, and the viewings I requested. She certainly provided me with lots of of other properties that matched my criteria also....
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“Debbie was very efficient dealing with a tenancy related repair. ......”

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Oct 19,2016
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By: 'Jb'
Oct 19,2016
0 people found
this helpful
Debbie was very efficient dealing with a tenancy related repair. Clear and informative throughout! Debbie also offered advice about their services and discussed how pro active they are for the landlord and tenant....
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“very professional service i have sold 2 houses with this estate ......”

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Oct 18,2016
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Danielle
By: 'daniel'
Oct 18,2016
0 people found
this helpful
very professional service i have sold 2 houses with this estate agent and there quality and customer service is A*!!! really would recommend them!!...
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Comment on agent fees
GOOD
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“I have been incredibly impressed by the support I've received ......”

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Oct 14,2016
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Danielle
By: 'Alistair'
Oct 14,2016
0 people found
this helpful
I have been incredibly impressed by the support I've received from Cowell and Norford. Danielle Magiera has been faultless in her efficiency and promptness of reply. Moving home is an incredibly challenging time, having a friendly voice on the end of the phone who is ...
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“What a total waste of time! They initially forgot about ......”

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Aug 05,2016
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By: 'Dissatisfied'
Aug 05,2016
2 people found
this helpful
What a total waste of time! They initially forgot about me until I reminded them! Then they panicked and arranged 2 viewings both of which I had to chase for feedback! Typical estate agent, put it on rightmove and wait for the phone to ring!! Assuming ...
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What agent could do to change your mind?
Total rip off!!
Attached Filesnbsp;
Comment on agent fees
Total rip off!!
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“I changed to this agency from another local agency worst ......”

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Jul 15,2016
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By: 'Unhappy'
Jul 15,2016
1 people found
this helpful
I changed to this agency from another local agency worst mistake ever. The tell you one thing then do another, if something goes wrong it's neve their fault it's YOURS! The sales manager is the most arrogant patronising person you will have to deal with ...
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What agent could do to change your mind?
Extortion
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Comment on agent fees
Extortion
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“We switched agents to Cowell and Norford and so pleased ......”

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Jun 07,2016
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Danielle
By: 'Peter'
Jun 07,2016
0 people found
this helpful
We switched agents to Cowell and Norford and so pleased we did. They were so much more proactive and responsive. Danielle was tremendous in her enthusiasm and determination to get a buyer. A very professional lady . Also thanks to Rebecca , Kirsten and Hayley who were ...
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Comment on agent fees
Good value
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“Rude, unprofessional, arrogant, incompetent, lacks even the basic customer service ......”

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Feb 27,2016
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Natalie
By: 'B&C'
Feb 27,2016
1 people found
this helpful
Rude, unprofessional, arrogant, incompetent, lacks even the basic customer service skills and cost us and the company money time and time again..... this is the sole reason we parted company with an otherwise great company.............
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What agent could do to change your mind?
resolvable and in line with others.....
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Comment on agent fees
resolvable and in line with others.....
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“I recently dealt with Natalie who resolved a particularly problematic ......”

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Feb 15,2016
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Natalie
By: 'Graham'
Feb 15,2016
0 people found
this helpful
I recently dealt with Natalie who resolved a particularly problematic issue with utter professionalism and expedience. A real credit to the Cowell & Norford team. Highly recommended....
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Comment on agent fees
Industry standard
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“Great Service from Francesca keeping me up to date with ......”

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Dec 23,2015
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By: 'Darrel'
Dec 23,2015
0 people found
this helpful
Great Service from Francesca keeping me up to date with communications and chasing the other party to ensure a timely conclusion. Also a mention to James in finance who offered great advice and some direction for us. Thanks...
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“I called Cowell-Norford last Wednesday to book a viewing of ......”

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Dec 14,2015
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By: 'LAUCUR'
Dec 14,2015
6 people found
this helpful
I called Cowell-Norford last Wednesday to book a viewing of a bungalow in Littleborough. The viewing was booked for the Friday that week at 10:30am. I explained on the telephone that we were travelling up from south Wales especially for viewings (the plan is to ...
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“Francesca went above and beyond to find me a property ......”

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Dec 14,2015
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Hayley
By: 'Victoria'
Dec 14,2015
2 people found
this helpful
Francesca went above and beyond to find me a property and to get me in the property as soon as possible after my first purchase fell through, she even worked extremely hard on the first property too. She recognised I was under alot of stress ...
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By: The PixieGirl
Dec 15, 2015
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Victoria Butterworth reviewing Cowell-Norford's Francesca Butterworth? How unbiased. Ahem. ...

“Sam values your property much higher than the company intends ......”

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Dec 09,2015
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Danielle
By: 'Mr'
Dec 09,2015
2 people found
this helpful
Sam values your property much higher than the company intends to sell it for and quotes a cost of £2500 for doing so. Danielle then sells the house much cheaper. Returns calls when she can be bothered and works on you much harder for the buyer. ...
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What agent could do to change your mind?
Been honest.
Attached Filesnbsp;
Comment on agent fees
You're quoted a fee on site at your property and then charged a higher fee after the sale of the property.
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“We will pick our keys up from cowell and norford ......”

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Dec 02,2015
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Danielle
By: 'clive'
Dec 02,2015
0 people found
this helpful
We will pick our keys up from cowell and norford on Friday, the whole process has been superbly handled by dannielle, we tried to obtain a mortgage via another well know provider however they let us down and Dannielle recommended James at Rochdale branch, he ...
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“Dannielle was very pleasant to deal with by telephone and ......”

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Dec 01,2015
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Danielle
By: 'Chris'
Dec 01,2015
0 people found
this helpful
Dannielle was very pleasant to deal with by telephone and in person. She was able to find out information very quickly and was reliable in returning calls. She helped keep our stress levels lower than they should have been. Many thanks Dannielle...
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“Initially communication with the Estate Agent was sporadic and required ......”

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Nov 30,2015
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Danielle
By: 'A.C.Neale'
Nov 30,2015
0 people found
this helpful
Initially communication with the Estate Agent was sporadic and required myself to 'chase things up' at times, however after Danielle was assigned as my 'point of contact' and following a 'one to one' discussion with her where I explained my expectation etc., we had a ...
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Comment on agent fees
Agents fees were a little higher than local competitors and at he time , it was made quite clear that there was no room for negotiation. Initial valuation of property was considerably higher than the final sale price, in the Estate Agent (not Danielle) subsequently suggested that the price was reduced to entice a potential sale.
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“Dishonest. You're given verbal sale costs which are not true. ......”

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Nov 27,2015
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Danielle
By: 'MrBuckley'
Nov 27,2015
1 people found
this helpful
Dishonest. You're given verbal sale costs which are not true. Costs are much higher. Inflate sale value of property to gain sale. Then sell for a much lower price. Act more for buyer than seller. Lazy and lost fist buyer. Phone calls not returned. A ...
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What agent could do to change your mind?
Been honest.
Attached Filesnbsp;
Comment on agent fees
Dishonest about fees.
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“Francesca and the team sold my house within 6 weeks of ......”

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Oct 15,2015
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By: 'Mark'
Oct 15,2015
0 people found
this helpful
Francesca and the team sold my house within 6 weeks of initially advertising the property, they carefully selected the people who were viewing to ensure they were all in a position to buy rarther than time wasters, James sorted the new mortgage and insurances with little ...
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Comment on agent fees
They defiantly earn their fee.....
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“I found Kirsten extremely helpful and very patient. We had ......”

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Sep 28,2015
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Kirsten
By: 'No'
Sep 28,2015
1 people found
this helpful
I found Kirsten extremely helpful and very patient. We had never done a rental before and she was extremely helpful whenever asked....
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“I have used Cowell & Norford for about 10 years. I have ......”

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Sep 03,2015
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Natalie
By: 'Alison'
Sep 03,2015
0 people found
this helpful
I have used Cowell & Norford for about 10 years. I have always found the staff members who I deal with to be very helpful and efficient in responding to any queries that I have about the property or tenants....
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“Francesca had her work cut out with the vendors moving ......”

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Aug 28,2015
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By: 'Claire'
Aug 28,2015
0 people found
this helpful
Francesca had her work cut out with the vendors moving to 2 seperate houses. She was slightly over optomistic on a move date which did move back by 2 weeks due to the chain higher up but she worked hard to enusre it got back on track ...
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“Agent usually responded promptly to enquiries. They did hassle me ......”

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Aug 15,2015
Minithumbup
By: 'Heather'
Aug 15,2015
0 people found
this helpful
Agent usually responded promptly to enquiries. They did hassle me about a few things (solicitors, mortgage) which I really had no control over. On the whole though quite an efficient and satisfactory experience but it did take much longer to complete than expected but this ...
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“This lady was very proactive. When I sent off for ......”

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Jul 31,2015
Minithumbup
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Kirsten
By: 'Cheryl'
Jul 31,2015
1 people found
this helpful
This lady was very proactive. When I sent off for a viewing for the property, she actively emailed more properties that matched my criteria which I was impressed with!! Most estate agents barley get back to you, or not bother at all. She was very ...
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Comment on agent fees
I do think ‚£195 for a application fee is very high, the last agent I only paid ‚£60.00
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“We requested that valutions be done on 2 properties in Rochdale ......”

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Jul 30,2015
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By: 'K'
Jul 30,2015
1 people found
this helpful
We requested that valutions be done on 2 properties in Rochdale and a valuation letter be provided. We paid for this service and only received a verbal valuation, we chased and chased for the valuation in writing as it was required for court and Sam was ...
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What agent could do to change your mind?
We paid for something that was not provided
Attached Filesnbsp;
Comment on agent fees
We paid for something that was not provided
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“I would like to thank the whole team at Cowell- ......”

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Jul 30,2015
Minithumbup
By: 'C'
Jul 30,2015
1 people found
this helpful
I would like to thank the whole team at Cowell- Norford, they recommended their financial adviser James who was excellent in sorting my mortgage and finding me the best deal. The rest of the team were all so helpful with the process until completion. I ...
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“I would like to thank all the Lettings team at ......”

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Jun 15,2015
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Natalie
By: 'susan'
Jun 15,2015
0 people found
this helpful
I would like to thank all the Lettings team at Rochdale Branch of Cowell and Norford. They have supported me through my move and all have gone that extra mile to help me. I feel they need to know how appreciated they all are and ...
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“I am a guarantor for my daughters property and I ......”

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Jun 03,2015
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Natalie
By: 'Thankful'
Jun 03,2015
0 people found
this helpful
I am a guarantor for my daughters property and I had to report a fault on her boiler I dealt with Natalie who was very professional and courteous. It was a absolute pleasure to deal with her she kept us informed of every conversation with ...
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Staff picture Kirsten
(20)
Staff picture Natalie
(13)
Staff picture Chris
(11)
Staff picture Ben
(10)
Staff picture Deb
(8)
No image available Marcella
(6)
Staff picture Christina
(4)
No image available Dominique
(4)
No image available John
(2)
No image available Jenny
(1)
No image available Hayley
(1)
No image available Jonny
(1)
No image available Harry
(1)
Staff picture Michael
(0)
Staff picture Dan
(0)
No image available Robert
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

In the first instance please put your complaint in writing to our Sales Manager, Christina Lancaster. We are also a member of the Property Ombudsman Scheme
Last updated at 2:30 PM 30/10/2017 by allAgents

Awards won by Cowell & Norford, Rochdale OL16 1JY



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