No issues with Homelets at all. My application was quick and easy, even though it the first house of my own after moving out of my parents. They even helped advise me on things such as council tax - that I knew absolutely nothing about to start with.
Few issues with the house itself that were resolved for me straight away without having to make an actual complaint - I just mentioned them on my inventory and on the phone.
Staff always polite and friendly when I've had to call. I will be using homelets in the future if I decide to move properties.